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HomeServe Membership Customer Care Service

HomeServe Membership Ltd.

Cable Dr
England, West Midlands
United Kingdom - WS27BN

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HomeServe Membership Complaints & Reviews

HomeServe Membership / water leak from mains pipe

Rajanwalia on Jun 5, 2017
I have waited approx. 10 days for today's appointment since lodging the complaint. Homeserve could not come earlier as they said they are too busy. I have specially taken a day off work. At 12.50 pm Homeserve called me to tell me their engineers are too busy to come today. This is not...

HomeServe Membership / Central heating care

Farhana Vohra on May 8, 2017
Boiler broke down on 27 April. No heating, no hot water. House is occupied by a family included 88 year old adult and 18 month old baby. Engineer came out on 29 April. He said that it is not repairable and he would issue a report on tues morning to homeswrve. (Mon was bank holiday). No...

HomeServe Membership / uneconomic, irrational insurance for mundane home repairs

Kevin Gainer on Apr 16, 2017
Homeserve personally solicited me and so with evidence of this scam in hand, I just simply added up the total losses to the local economy and published it. Read for yourself; the details are at academia. Edu. Just search on the document title, "economic losses attributable to homeserve’s water...

HomeServe Membership / Gas service and breakdown care (Lack of it)

scottashby on Feb 17, 2017
After not turning up to service the boiler and provide a certificate ( on 2 occasions ), finally service is carried out, now this is where the problems start . within days of service the boiler keeps cutting out ( hot water and heating stops working ) . the person that serviced the boiler i...

HomeServe Membership / Service

Darren.hull on Feb 14, 2017
I spoke to duncan in nottingham branch I was very disappointed with his customer service he answered the phone and I could hear him talking to a woman in the background and laughing. I was calling to join homeserve but I won't be now as I find the call agent very rude and disinterested in hi...

HomeServe / Unethical behaviour

nicowa91 on Dec 30, 2016
to whom it may concern i am truly disgusted with this company never worked with yourselfs and wouldnt like to either your rude obnoxtious dam right disgusting people like you should be overly ashamed with your selfs and company i personally have sat and listened to calls made to customer...

HomeServe / Not doing the repair jobs

se youn on Oct 22, 2016
On Oct 13, 2016, reported main water pipe from basement floor break to Homeserve insurance. They sent two plumbers, one on 14 and the other on 17 Oct 16 and they said they will send one more for the estimate later. Meantime I kept calling them since they did not send anyone to repair...

HomeServe / Shower repair

johnjack1213 on Sep 12, 2016
Home Serve came and left by breaking shower cubicle. Home Serve called due to a water leak - engineer checked it and said shower needs to be sealed. Not there job to do it. The Shower unit being a whole unit had to be moved - cracked and broke the bottom half of it. Engineer apologised...

HomeServe / Hvac repair

George Newman on Aug 10, 2016
On August 4, 2016 I was scheduled for a serviceman to repair my Fujitsu split duct air condition system. The company was Homeserve. The serviceman arrived checked the unit, however, he did not have gauge to check the units pressure. He informed me that he or someone else from the company...

HomeServe / Poor customer service

Reviewer23983 on Jan 18, 2016
We have boiler cover with HomeServe and had a call out late 2015 to look at a faulty boiler. The engineer was very unhelpful and we are not convinced he did anything. We then had the same issue last week and have called HomeServe and asked them to come out and look at the original issue...

HomeServe / Sewer Septic line

Reviewer15871 on Jan 10, 2016
I purchase the sewer septic line coverage from home serve and they are a rip off. I had a line blockage which they said in their contract they will unblock all sewage lines. Since the blocked line did not come out of the house into the sewage tank they did not cover the blockage. Honeserve...

HomeServe / Failure to fix boiler

Reviewer39744 on Nov 23, 2015
Date of Incident - 14/11/2015 Issue- Failure to fix boiler on three visits Visited property -17, 19, 20th November 2015 The boiler stopped working on the 14th November 2015, we called Homeserve requesting a call out they sent an engineer from Plumright (outsource company) on the date...

HomeServe / Poor Engineer Scheduling & Knowledge

Not glad on Dec 12, 2014
Arranged an appointment slot of between 8am - 12pm on Tue for an engineer to visit to diagnose a fault with the boiler. He turns up at 11.45 and after 1.5 hours of being unable to diagnose the problem, he rings the boiler manufacturer (who tells him within a minute to order a new control...

HomeServe / boiler breakdown

vespa66 on Nov 26, 2014
I have been with Homeserve for numerous years but rarely needed to use them .They take my money every month and my premium goes up every year! Last Monday 17th November i called them at 20:30 ish to say my boiler was not working .Ok, the call centre man said, i am sorry to hear that...

HomeServe / Taken payment and not done work

John M Fisher on Sep 24, 2012
The main circuit breaker for my electric ocket blew and would not re-set. I contacted my Insurance company who advised that my insurance did not cover me. They transfered me to Homeserve so I could get someone out. Homeserve took £75 plus VAT for one hours work and sent an electrician...

HomeServe / Paid additional on the spot charge

Marie Allan on May 2, 2012
We called out Homeserve to mend a burst pipe - to an outside tap so not covered by our Homeserve Insurance. My husband was charged £103.50. Having repaired the pipe, the plumber tried to turn the stopcock on but it was broken. In order to repair the stop ### the plumber asked that I...

HomeServe / Scam

mazdok on Aug 12, 2011
I called the insurance company (11 03 2009) as i have a leak in my kitchen and my neighbours roof is damaged because of it. a plumber came out and had a look at it that day and says my trap under my sink needed replaced and wedged it in place with a tile until he could get permission from my...

HomeServe / boiler service

Mikehar on Jul 11, 2011
A man came to service the boiler on Friday, on the Monday morning we complained to HomeServe that it would not ignite and had no hot water. Putting us through to the service dept we were told that 24 hours had elapsed and to make a fresh claim. The trick they had up their sleeve was to...

HomeServe / Failure to provide serve

boldredrosie on May 21, 2011
I hope I'm posting this in the right place but I wanted to warn people about Homeserve and the cover it provides for boilers, central heating etc. Briefly, we moved into our house about six years ago and bought cover with Homeserve for the boiler, central heating, electrics, drains, and...

HomeServe / Homeserve - Faulty Boiler Board Replacement

NoHeatingNoHotWater on Mar 22, 2011
Dear Sir/ Madame, I am writing to kindly request your urgent assistance to remove the photo attached to the last comment because accidentally I chose to upload the wrong picture where my full address is showing and I cannot remove it and replace it with the correct one. Awaiting for your...

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