Menu
Mr. Rooter company logo
Mr. Rooter
reviews & complaints

Mr. Rooter
reviews & complaints

Learn how the rating is calculated

97 complaints
49 resolved 48 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Mr. Rooter. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
B
11:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Rooter - FRAUD of a Senior Citizen

Mr Rooter of San Fernando was called for a clogged drain service on Saturday 10-13-2012. They met with my 76 year old mother and said that they could not clear it and that they needed to go on th roof to clear the clog. After several hours, they said that they had to open the wall and the pipes to use a special machine, the "hydro jet 4000" at a cost of $3, 961.00. I put a stop to the service and aske d them to leave so that i could get a second opinion.

I called another service who cleared the clog in about 10 minutes with a standard snake the following day.

Mr Rooter is a SCAM! and they are taking advantage of senior citizens like my 76 year old mother. STAY AWAY!

Read full review of Mr. Rooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
M
12:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Rooter - Double billing

I had a hot water leak under the slab in my home. The person who located the leak called Mr. Rooter and was told that they could insert a plastic tubing within the half inch copper tubing that was leaking and thus bypass the leak.

When the Mr. Rooter 'technicians' (note they don't call themselves plumbers) arrived they affirmed that they could try to insert the plastic tubing which would fix the leak for $266.33 but they wouldn't guarantee it would work. They had no plastic tubing on the truck but said they would purchase some.

They left and I opened up the drywall to make the pipes accessible. When they returned they had not purchased the plastic tubing but instead attempted to insert quarter inch copper tubing into the half inch leaking tubing. Before they started I told them that the copper tubing was not flexible enough to snake through the leaking tubing. They ignored me and tried to insert it but were unsuccessful. They charged me the $266.33 since they couldn't guarantee it would work, however they never tried to insert plastic tubing as I was originally told.

They left and later called to say that they could run PEX tubing through the stud walls to bypass the leaking copper tubing. I opened up the stud walls and they returned, installed the PEX tubing and the problem was solved. They charged $159.27 for this service.

Then they spen considerable time and effort to convince me to have my septic tank pumped for $650 and to have my kitchen drain cleaned for $350. These guys are high pressure salesmen who use scare tactics to make a sale.

Read full review of Mr. Rooter
Hide full review
H
5:43 am EDT

Mr. Rooter - Mr Rooter is a rip off

I wish I would have found this site sooner- we were so ripped off by Mr. Rooter. we paid extra for an extended service plan which gave us priority scheduling and discounts on service.
I called and scheduled for a plumber to come at 5 PM. on Friday. (The person who answered said because of our extended plan we got priority scheduling...)
At 7:30 PM they called and said they'd have to come Saturday morn- I asked for the first appointment- they said fine and scheduled me for 9 AM. At 10:15 AM I called when no plumber has shown up yet- They said the technician was still on his first visit at 8 AM- (!?) still no-one showed up- 11:15 AM I cancelled.
PLEASE LEARN FROM MY MISTAKE!
-ALSO- Reed's Sewer and Drain came to the rescue- did a great job- (FOR 1/2 the price of Mr. Rooter with the supposed Discount!)

Read full review of Mr. Rooter
1 comment
D
May 25, 2014 9:53 am EDT

Mr.Rooter is a franchised company i am not saying what has been done to all of you with complaints was right in the least bit but you really can not knock the franchise for a few techs who are hacks and franchise owners who are scam artist. i think you all should make calls to the franchise office and let them know how you were miss treated so the techs and honest owners dont be made to look bad when some of us are out here really trying to make it and treat every customer as if they were thier own family

Hide full review
ADVERTISIMENT
S
12:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Rooter - Way overpriced and recommended unneeded work

I already posted this as a reply to another complaint but wanted to start a new thread with it as well so more people see it. Our basement toilet backed up so we called a number of plumbers and Mr. Rooter was able to come out the quickest. The tech did do a good job of snaking the drain and removing some roots but we were way overcharged...and the toilet was broken (literally broken) in the process. We had them come back out a few days later because there was still a bit of water coming out. The tech went in with a camera and told my wife that the pipe was broken and quoted us $4500 to replace it. We decided to get another plumber to do the work...the second plumber quoted us $2300...almost HALF what Mr. Rooter said it would cost. Needless to say, we hired the second plumber. Here is where the story gets really good...the second plumber didn't run a camera because we told him that Mr. Rooter already did so and they said it was broken and had to come out. When the plumber that we hired got all the concrete and dirt out and pulled up the pipe...he found that it was completely intact. Yep...intact...thanks Mr. Rooter for costing me a ton of money for nothing. It's hard enough trying to make ends meet without big companies trying to rip you off. I will never hire Mr. Rooter for anything again and will tell all my friends about this experience so they don't make the same mistake we did.

Read full review of Mr. Rooter
Hide full review
R
8:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Rooter - non payment of wages

worked for these guys for 2 days this spring:('12)never as of yet got paid.was assured by steven, their dispatcher, several times that the check is in the mail.ha!also they do not have enough work for the few guys that they do have.they give them 1-2 jobs a day.they are on commission.that makes for a bad situation as you have guys trying to make a living on just a couple of jobs and believe me they are digging to find anything (legit and otherwise)that even remotely ooks likme it needs repairing.the mr rooter club is a joke also.no added benefit

Read full review of Mr. Rooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
B
1:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Rooter - Clogged Washing Machine Drain

My washing machine keeps backing up, called them to come out and they arrived same day, (good) the service man did not have his small router so he cleaned the basement drain which we had no problem with. Well the washer backed up water all over the floor that evening when I did laundry. I called them to come out again and said to please bring the small router. My husband (senior citizen) left work early to meed the guy, he did not bring the small router and did NOTHING! This is supposed to have a 30 day guarantee, cost us @ $170 their minimum charge. I sent a letter to the company asking they return to fix this or refund my money, you guessed it we have not heard on thing back from them. Rip Off!

Read full review of Mr. Rooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
M
Oct 18, 2012 4:57 am EDT

This is Mr. Rooter in Eldridge. We are unaware of this situation and have never received any written request for a refund. Please contact us right away.

Hide full review
N
10:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Rooter - Service not delivered

We had backed up toilets into the shower. We called a plumber and in the meantime my husband had gone to Lowes. At lowes he ran into someone that was very nice that worked froo Mr Rooter and he said to call and they would help. We called and cancelled the other plumber and made the call to Mr Rooter. We were told the charge to come out was 99.50 and that would be applied to any work that needed to be done. The plumber arrived and was outside with my husband. He said we had a backed up sewer and he would un lcog it for a total of 198.50. My husband agreed and signed to have the clog un plugged. He got a machine out and turned it on and then said oh no-bad news you have a broken sewer line-I got mud. My husband saw no mud. He then proceeded to wrap up his equipemnt and tell us it would be 2800.00 to fix it. We said we would have to call and get another opinion before spending that kind of money and we said we would pay the 99.50 visit fee and he said no you will pay the 198.50. We said well you didnt un lcog it and that is what we were paying for he said you will pay the 198.50 and asked us to sign the bill-we refused and documented refused on the receipt. We called another plumber (all on Memorial day weekend) and the plumber said we shoudl wait until Tues-told us how we could get by for the weekeend. First thing Tues we called the new plumber and they came out and in less than 20 minutes unclogged the clog and charged 112.00-very professional and quick. I called the customer service for Mr Rooter and said we were very upset we were mislead-we had a very stressful weeked wrrying about a 3k repair bill looming----he said well you stil have to paythe 198.50, and he would stand behind his plumber as he had been with him awhile now (i asked how long and he said about a year). I said i wanted to talk to someone else and he said the buck stopped with him. I have been trying to track down the owner and will continue until I find it. It is not right to mislead the consumer and take advantage on a holiday weekend. Had we just gone ahead with the repair suggested by Mr Rooter we would have a torn up front yard and have 3k less dollars in the bank...shame on you Mr Rooter!

Read full review of Mr. Rooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
R
May 30, 2012 5:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sure hope you've gotten your plumbing issues taken care of. I stumbled upon Benjamin Franklin Plumbing. In the past 8 yrs I've had reason for services, I have never once been unhappy. From the person that takes the call to the technicians that have come out. While I hope you never have a need for this type of thing again, I highly recommend B.F.

Hide full review
B
6:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Rooter - Bad job, big price

I got a sewer line replaced, I don't think that the person running the earth moving equipment had ever done so before because they didn't backfill under the sidewalk or steps which is now causing both of them to fall down. I contacted Mr. Rooter of Syr to come and fix it, and they sent a plumber (who wasn't here the day of the job) with some top soil and a shovel! My contract read "All work will be completed in a competent manner according to standard practice" I could have a paid A LOT LESS money for the job I got, and now I'm looking at some extensive concrete work. My neighbors have asked me who did the work, so they will know not to hire them, and I did share that with the office when I called them. I have worked with that company in the past, and had generally good experiences until they became part of Mr. Rooter. Luckily I have a found a plumber that I wish I would have found before I spent $4, 500, and easily have another $1, 000 to $2, 000 still to spend to fix what they did. What a mess!

Read full review of Mr. Rooter
View 0 more photos
Hide full review
J
2:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Rooter - Rip off

Horribly overpriced and tryed to fix what is not broken. In short they wanted $2323.23 for replacing a water heater. They wanted $1128.25 for a 40 gallon water heater. I can get a better spec'd water heater at Home Depot / Sears / Lowes for $400. Another company fixed/replaced everything, plus fixed my toilet (new guts, new water supply valve) for $950.00. They also spent too much time trying to pitch a service contract membership. I simply laughed. While they were out here, I googled "Mr. Rooter complaints" and found this board. I read through this stuff while this guy was compiling his estimate. I told him about the complaints I read, and that he did exactly what everyone else complained about. I told him also that I could get a water heater for $400 and he began telling me how their Flame Guard is better and last longer, and wasn't available to the public (simple ploy so you can't compare the pricing). Flame Guard is made by American I believe, which makes a similar brand for Sears. I asked if it were better, why lower spec, and why an identical warranty. He simply didn't know what to say. All I can say is that these people prey on uniformed consumers. Thankfully I had my smart phone handy!

Read full review of Mr. Rooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ADVERTISIMENT
P
1:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I decided to call Mr. Rooter to have a clog in my toilet unstopped. I looked on the Internet and saw wonderful ads showing how their service people carried a mat & wiped their feet before entering customers home. In reality, the service man didn't wipe his feet at all, augured my toilet, talked about his dog for 15 minutes and told me that he felt something...

Read full review of Mr. Rooter
D
8:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Rooter - deceptive business practice

Beware of these guys. They are over priced. They use "bate and switch" tactics to draw you in, then create one crisis after another to exploit more and more money from you. They got me for several thousand dollars of unnecessary costs I got wise and obtained a second opinion from a plumber with 30 years experience. He clued me into their devious tactics. their stock in trade seems to be to take advantage of elderly and desperate people. Mr Rooter operates without a hint ethics and I think someone should investigate them for a class action law suit. Stay away from Mr Rooter!

Read full review of Mr. Rooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
U
12:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Rooter - Rip off

Cost me $190.00 to change a small valve that I can get for $5 at Home depot. The plumber was here for 20 minutes. In addition, he wanted to charge $15 for fuel surcharge. Pure rip off...

Read full review of Mr. Rooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
S
Nov 05, 2012 4:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I think just about everyone has been ripped off by them. I've read about situations involving other customers, employees, and even franchisees who were ripped off by The Dwyer Group! A scam report contains links to two blogs that describe everything that went on between the local franchise, corporate, and the homeowner...It is unbelievable...They were all caught in lies...

Hide full review
L
12:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Rooter - Unprofessional/Lack of Service

Scheduled an appt. for a technician to come out to service a backed up basement drain, no show, no call. Made another, no show-no call! Yes, because it was for my mother and she insisted to reschedule with them, I did so the 3rd and 4th time. The fourth time they were to be out there between 10-2 I received a message at 5:20 asking if we still needed their services! I called back and explained what has been happening and was told they only have 1 technician in the Detroit area and due to the rain (at least a week ago) they have been overwhelmed. If so, a call the first or second time would have been nice to say the least. Not only was I on hold for 15 minutes at a time trying to speak with someone but lack of a caring tone, same script by many I spoke with...customer service is not top priority! I think their specials are a scam as when I tried to ask questions the 1st & 2nd time I never received an accurate answer and then was told the $99 special doesnt apply to the basement sewer. Is there a sewer upstairs? I didnt even care about the price just needed someone out there~shameful! I find it hard to believe a nationwide chain with trucks in every city 24/7 was unable to make it four times! This is unacceptable! I guess they just dont need the business. I work in customer service, it would have been considerate and bussiness like, to say the least, to have even received a call from a Manager apologizing for the inconvenience instead of a ok, thank you and got hung up on!

Read full review of Mr. Rooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
D
Feb 06, 2012 8:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Without going into a great lengthy story as I am to tired from battleing with Mt.Rooter, I will simply say this. Call someone else! Beware...Call someone else! You have been warned...Call someone Else!

David Goodson
Coppell, Tx. 75090

Hide full review
D
4:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Rooter - Irresponsible

I got Mr. Rooter to come to replace the hot water heater at the attic at my rental house. They charged $1000 for it! With this high price, I expect professional service. Yet, when I visited the rental house the next day, I saw a hole at the ceiling. At the end of the job the previous day, Mr. Rooter's technician only advised me to contact a restoration about the ceiling, without telling me that he actually stepped through the ceiling.

When I confronted Mr. Rooter about this. A supervisor came out to take a look. He admitted that their technician did step through the ceiling, but refused to pay for any damages saying that the ceiling needs to be replaced anyway. I am furious about this!

The restoration company quoted me $250 for the repair. I demaned 50% of the quote from Mr. Rooter. I felt that it was fair because the ceiling was water damaged. However, the supervisor said that exactly because it was water damaged, he felt that I was being unfair.

If I were to assult another person, I am still guilty assult of even if that person is about to die!

For my price I pay, I definitely expected more honest and responsible behvaior. Not once, did Mr. Rooter said that they were sorry!

Read full review of Mr. Rooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
S
Nov 05, 2012 4:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Deceit is present from the ground up...A recent rip off with links to two blogs describe what really goes on within the organization. It is shady from the ground up!

Hide full review
ADVERTISIMENT
W
6:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Be very careful with this company. They do not charge hourly plumbing rates, but charge per task. This ends up costing you at least twice the going hourly rate. They tell you the charges once they're at your house, but by then it's virtually too late, unless you have the time to call someone else. I overpaid by about double what it would have cost with a reputable company.

Read full review of Mr. Rooter
O
3:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I live in Worcester, MA, I have a building 3 floors appartments and I payed a toatl of $21.904, 00 dollars to this company to install new heating and hot water system. My life has been a nightmare since then. I have so many problems with this company since they installed 3 high "efficiency" gas boiler in my house last year. The two major problems were...

Read full review of Mr. Rooter
A
11:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Rooter - RIP OFF

Just had a Mr. Rooter technician come to my house. He was in my residence for about 30 minutes and when he left he handed me a bill for 159.75. I am not happy for two reasons. He did not do any work for me the bill was simply for diagnosis and travel costs. That price is ridiculous. It took him 20 minutes to diagnose the problem and it costs 111.14 dollars to do that? Further more their add states "you know the price before we start". Well I did not know the price before he started or else you wouldn't be hearing from me because I would have most certainly chosen a different company because those prices are crazy. I feel cheated because I do not know a lot about plumbing. I also feel like I was lied to. If you say you are going to let people know how much it will cost before you start then do it! Otherwise don't put it in your add. That is complete false advertising and I am totally disgusted by that.

Read full review of Mr. Rooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
B
Jun 18, 2012 7:12 am EDT

I called to have a kitchen sink installed. We had all of the materials we needed except for the wrong water return lines which only cost $7.00 apiece at the hardware store. The technician said it would cost me an additional $187.00 apiece for him to install them. After already charging a whopping $1200.00 I said no and did it myself later (which took all of 5 minutes}. After my husband called and complained about the price, the manager came out to our house because he wanted "to make it right." That's a good one! He ended up taking $189.00 off of the bill, so the cost to install the sink was still over $1000.00. I would never recommend this company to anyone. They are way overpriced.

W
Aug 05, 2011 12:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Really, Lets make this a lesson in business to the untrained or uneducated.
1. Insurance - Depending on state can be $100, 000 + to cover liability alone
2. Employee Salary
3. Unemployment Insurance
4. Medicaid
5. Social Security Insurance
6. State taxes
7. County taxes
8. City taxes

Hide full review
S
11:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was charged $362.59 plus tax ($394.14) to replace a single element in my hot water heater. The service was friendly but price charged was EXTREMELY HIGH. I was preparing for a wedding and when I later thought about the price, I called to have them to verify. On three occasions, someone said they would check the price and call back. Finally today, I called...

Read full review of Mr. Rooter
D
3:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Rooter - Faulty work/cost/unreliable

04/13/10 called and had them come out and repair a water leak at the meter main line paid $354.56 Invoice # 160709 Technician # 348 no name.
07/14/10 7:33 pm discovered a water leak at the water meter the same place that was repaired on 04/13/10 and called them to come out to fix it. I reached the call center and spoke with John and said that Richard Norwood was on call and he would be calling me. 7:42 pm Richard called me and said he is on the way. 8:54 He arrived to assess the situation and came up with the leak was at the same joint previously repaired. He called his supervisor and got authorization to do the repair as a curtsy with no charge. He was unable to fix the problem due to not having the right materials on his truck. He said he would have to come back in the morning first thing. He left at approximately 9:40 pm.
07/15/10 8:50 am Richard Norwood 336-9752 called me and said he would be coming back out to complete the repair. He recommended putting a pressure regulator valve on and I agreed. . I got home at 12:05 and he pulled in behind me. I was billed again on invoice # 161073 07/14/10 for $412.85 billed to my M/C.
07/19/10 approximately 10:30 Richard came out to check the pressure at the hose bib and found it to be at a maximum of 60 pounds and that was the best he could do. 3:10 Keith from Mr Rooter called me to follow up on the service I received from Richard Norwood and I gave him a low down on what happened. He is supposed to call me back after researching it with Richard. I told Keith that to put a shout off valve in-front of the sprinkler system for a fee of $204.00 is quite expensive when the valve I could have purchased at Home Depot for $1.50 and he had to cut the line at the sprinkler system to do the repair anyway. 3:30 Kieth Cortes 336-8274 called me back and said that Richard gave me member pricing on the work he did and they did the water leak repair as a courtesy. He said if I did not like the pressure I have he would have Richard come back out and do a replacement of the valve at no charge.
08/24/10 9:45 am called Keith got voice mail (vm) left message on answering machine (lma). 10:45 he caled me back and set apt for Richard Norwood to come out on 08/26/10 between 9 - 10 am.
05/16/11 12:04 pm went to check the mail and discouvered a water leak at the meater. Immediately checked it and the meter was running. I turned the water off on the city side because I was unable to turn it off with the cut off valve Mr Rooter installed on their last repair. It appears that the leak is where Mr Rooter performed the last repair at the meter on my side between the cut off valve and pressure regulator. This repair is less than a year ago and proves incopentance of Mr Rooter licensenced plumber.
05/18/11 2:32 pm called Mr Bitner to follow up to see if he got my email. got his vm lma.
05/20/11 10:19 called to speak with Mr Bitner to see if he got my email and he was not in and I spoke with Ben. I asked him to call Mr Bitner on his cell phone and have him call me and he said he would.
05/23/11 9:43 am called to speak with Mr Bitner and he was not in and I spoke with Ben. He said Mr Bitner would be in the office in about an hour and he would give my information to Mr Bitner when he comes in. Ben has pulled up my email and will provide it to Mr Bintner.

Read full review of Mr. Rooter
Hide full review
R
12:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Kitchen clog. Plumber stated he woould unclog from the roof? Told him that is crazy and that he should be able to snake the pipe from the kitchen. Had me hold the cable while he went down to check to make sure it was in the right pipe. Tried to use my tools instead of using his own. Even started to go get them before he asked because he was walking down the...

Read full review of Mr. Rooter

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Mr. Rooter contacts

Phone number

+1 855 982 2028
ADVERTISIMENT
ADVERTISIMENT