Mr. Rooter reviews and complaints 1
View all 105 complaintsMr. Rooter - Damage
Mr. Rooter came to my house to repair my main drain. While they were here they ruined my kitchen floor, Dented my washing machine and left the hole the dug unfilled. They were paid in full. Over 300.00 the first time to unclog the drain, the 2nd time was 200.00 to camera the drain, the third time was 1400.00 to fix it. They have yet to tell me what they did to fix it. I have called the local office 7 times and left messages. They will not return my calls. I have emailed the corporate office twice with no response and i have call and left 5 messages at corporate for Carrie and she has called me once but left me a message. I have called her back twice now and she has not returned my calls. They have been paid around 1900.00 and have caused 1500.00 in damage and won't even dignify it with a call back.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Sir, you stood next to our men the entire time they worked on the house plumbing. You inspected the area upon completion of the job and said that you were happy with everything.
We have made several call backs to you sir. The holes you are showing in the yard are one shovel to access your clean out. This would be done by any plumbing company. It's not damage, it's a shovel full of dirt to access a clean out in a yard that you do not even own.
As for the "claimed" damage to the washing machine? At no point did we ever touch the washing machine sir. The washing machine was moved by someone else before we arrived. What else makes no sense is that first you tried to claim the lid was dented, the next day you tried to claim buttons were stolen, the next day you claimed the floor was damaged, the next day you tried to claim the lid was stolen?
We were contracted to fix a plumbing problem in a house that you do not even own. We fixed the problem. Everything we were contracted to do fix we fixed and at no point was a washing machine lid dented, stolen, etc.