Mr. Rooter
reviews and complaints

called to get a quote on a non-emergency install of toilet and cost. the girl I spoke to was so rude when I said I am sorry I can't pay 64.99 to get a quote and before I could ask another question to see about options to see if I would be interested, she slammed the phone down. NOW I will never do business with them ever even in an emergency. Their professionalism is horrid and obviously dont value trying to do business.

I called Mr rooter for a snake drain clean since water was backing up in kitchen sink after about 1 min of leaving the water running at full pressure. They came and attempted to snake, said they hit a blockage and were getting back dirt so they are guessing a collapsed pipe they need to bring in the cameras. Another technician comes with camera confirms what the other said and quotes a $6500 invoice to break up cement, replace the section of line collapsed and patch cement back up. They have now dug up the line and it's was not collapsed, it was just clogged with grease. Why not try other alternatives like hydro netting line or more clean out solutions if it was jus grease in the line. The pipe had no damage. I'm asking for an adjustment in the price as all the work that was done was unessesary no reason to break cement and dig it the line was just clogged with grease .

May 2023, I was out of town and we had a water leak behind the wall that was running into our finished basement. My wife called Mr Rooter in Pittsburgh; they advertise heavily on 93.7 radio and she thought of them first. Bottom line, they had to cut into the drywall (about 6 feet), replace one ball valve and about six feet of copper pipe with PEX. They also replaced the valve at the hose drop outside. Total bill was $2101.30! The job took one man about four hours and there is no more than $100 of materials!

It is true that they shared the pricing with her before going forward, but I believe it was very opportunistic. There was a leak, they were there and we needed it fixed. The bill included $380 for “extensive diagnostic service, $489 to install a $40 hose faucet, $200 to install a $20 1/2 inch ball valve and get this, there were 3 separate line items, each detailing 2 feet of PEX installed for $344 each! That is a total of over $1000 to install one straight 6 foot section of PEX! You can’t make this stuff up!

Once I returned home I have had two separate plumbers that I know look at this job and both said that this would have been a $400 job had they completed it.

I called and complained and they refunded the $380 for “extensive diagnostics”. In my opinion, this was still way overpriced. Not sure if $500 to install a valve or $1000 for 6 feet of PEX is worse.

Lesson learned, I have their info available for my wife should she need them when I am out of town. Buyer beware, use Mr Rooter at your own risk!

Lastly, I am a big fan of Ron Cook who advertises for them on 93.7, The Fan radio in Pittsburgh, I wish he could see this bill!

I was given an estimate to fix 5 feet of pipe, and hydrojet pipe for $6500 and I paid a $3500 down payment. They opened up the floor, said it would be 20 feet for $25,000. I said no, I can't afford that. They fixed 1 foot of pipe, poured concrete in the hole, never hydro jetted, and left, keeping all $3,500. I requested $1,000 back and I was attacked verbally for even suggesting it. One foot of pipe does not equal $3,500 by their own standards in contract.

Please help! I need every penny I can get.

In December 2021, I called about having a kitchen drain cleared fthat occasionally clogged and made noises intermittently. The tech determined that the whole kitchen drain needed to be redesigned for $1500. He did a little sewer line rooting ("5'") and sold me a $90 bottle of drain cleaner. The end result is that the drain not only still made noises and occasionally clogs (a plunger frees it) and, now, I find standing water around our A/C unit fairly often. A friend who is a retired master plumber looked at the work and the water on the floor and said, "You got screwed."

[9/7/2022 Follow-up] Opposed to the owner's claim in response to my Yelp review, there were no "provided options" in the estimate: their tech said the problem was the undersized drain pipe and lack of venting. That was NOT the problem. The company response to this review was to blame me for paying for the work I requested, which was not done correctly and several emails from the company's "master plumber" offering to follow-up. I replied to him several times and the "response" was, "When are you available?" The answer is always "anytime" and I never hear back. I would avoid this company like the plague.

Mr Rooter received a call from my neighbor at 202 Kirkwood Drive Cranberry Twp, PA 16066. I live at 204 Kirkwood Drive your workers (about 4 or 5 workers) dug up a hole in my yard did not ask for my permission and did it anyway. Cut lines that were underground, for my internet, phone, and light post.

I am on disability and could not pay for the repairs of the lines till I got more money from my benefits, and which was supposed to be for my bills had to get that fixed so my bills are behind because of it, and I would like to get my money back so I can pay my bills.

Cranberry Twp Municipal had to come and take over because they cut lines and could not do the job and your workers did not tell them (Cranberry Twp) that they cut lines that were underground.

I mailed an invoice and pictures of the damages to Cranberry Twp office and got a call from a Don Ball on the 1st of July, and I never heard from him since I called the 12th to find out what was going on, left voicemail message and I still haven't heard anything I am trying to get this resolved so I can pay my bills. On my last complaint I said that I will report this to the BBB I really do not want to do this, but I will if I do not get the check for $630.00

This is the 3rd time I am writing for my complaint to be resolved and it never did.

Your workers came for my neighbor 202 Kirkwood Drive in Cranberry Twp, PA and they dug up a hole in my yard 204 Kirkwood Drive, Cranberry Twp, PA and they cut some of my lines that were underground. and damaged my internet, phone, and the light from my light post. I mailed an invoice to the office in Cranberry Twp, PA with pictures and a Don Ball a manager called me on the 1st of July, and he said that he will either call me back after talking with his manager or send a check. and I am still waiting for either the check or a call. If I do not get the check for $630.00, I will contact the BBB.

MR ROOTER Received a call from 202 Kirkwood Drive, Cranberry Twp, PA 16066 and I live at 204 Kirkwood Drive in Cranberry Twp, PA 16066. MR. ROOTER'S workers digged up a hole on my property of 204 Kirkwood Drive and cut lines that were for my internet, phone and light for my light post, and I had to pay for it, and I would like to get reimbursed for the damages caused by your company.

the total of the damages was $630.00.

Please send check to

Jeanne McCommons

204 Kirkwood Drive

Cranberry Twp, PA 16066

I had recent service done with Mr. Rooter (Macon RD. location) and it was problems from the jump. The tech that came out had I-pad issues, and only gave me the choice of replacing the kitchen sink faucet because he could not put my old part back on even though he stated he would return the next day. No prices were discussed up front as they always state should be. He stated they did not have the part in their warehouse and it would be purchased from Lowe's or Home Depot. He did however come back that afternoon with a faucet and after replacing the part stated I owed $956.25 with no breakdown on the receipt which I had to get via email later that afternoon because his I-pad had blacked completely out. I have called into this location numerous times and spoken with Ameilia the receptionist. The supervisor Danny contacted me last week getting my side of the story and stated he would speak with the tech Sean and their GM and get back with me. I am still waiting almost a week later for an itemized breakdown of my bill so I can know how the total was summed up instead of just saying kitchen sink with an amount. Still waiting for info til this day which should not be hard to get. Actually I am on hold with them now while typing this complaint to the BBB. Very poor customer service in this regard. I would not recommend their service to anyone nor will I ever use them again. I have begun telling all my friends and family about about this as well.

I have never experienced a rude tech he was very sharp and disorganized when he came out to do a estimate he was unprofessional arguing on the phone with someone cursing and loud to the point my husband came outside and ask him to leave them at the time James act like he did not want to leave I recommend no one use Mr Rooter of Wesley Chapel there tech James is very rude and nasty

I called Mr. Rooter about a leak in my bathroom. They came out and told me that there was no leak anywhere. However, for $450.00 they would send a water detection service. No thanks. Within hours the paint on the wall was bubbling up with water. I called someone else. They came out and inspected with the proper equipment. I do have a leak, the wall was completely saturated. This company has screwed me before. Just last April they tried to get me to pay $3600.00 for a "P TRAP" that wasn't bad. I found out that even if it was bad, it was $1,000.00 tops. Then they told me that I needed needed new cleanouts outside. $2,500. They also tried to get me to spend another $7,500. for pipes under my house that "could " go bad. They sent in a guy with a ridiculous "testimonial " about how he saved two elderly women $10,000.00 from being taken by a company that he previously worked for. Showed me a fake thank you card and check for $300.00 for saving them. Apparently he thought I was an idiot. His dates didn't match up. This is THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH! Also, there was NO backup in my lines until they showed up to fix a leaking/ broken pipe. I said as much, they said it was coincidence. Really?

Did thousands of dollars of work that found out was unnecessary, didn't do any cleanup so mold grew all over my crawlspace, the area they re-cemented after digging out my driveway for no reason has completely broken away, old driveway is still fine, so they used crappy materials. They wanted me to pay another $9,000 for more unnecessary work, but fortunately I got a 2cd opinion. All I needed was to have my sewer ling rootered!

Bradenton Fl Mr Rooter bud a whole house repipe. They walked the yard, went into the attic and knew there was no water shut off in the house. They said they would have to add it as well as an overflow for the hot water heater. I was given a $13, 400 quote and told that included everything. Surprise, I got charged an extra $600 for "difficult access" since they had to dig a trench to connect the pipe to the house. They knew this up front. No notice of an additional charge. They did not pull s permit even though they told me they were fully licensed and insured. Well they were not, not in my county. For over a month I have had open holes in my walls and an open trench. After many phone call, s, they finally got their license and pulled a permit. I had to beg them to cut the old pipes off at the walls. Their excuse, "gee, we have to pay for our own tools and I don't have one to do that". Josh came back the day of the inspection and stated, it was totally my fault for failing to tell you there would be an additional $600 fee. I should have told you that I was charging it to your card." And yes, I have a witness.m
These guys are dishonest and totally lack professionalism.

We been having a back up issue in our basement..We called Mr Rooter..A gentleman came out ..Went down and put a camera and found a pipe was bad..Not to mention we had already been scammed before about installing a cleanout...Only to find out the cleanout was bad.(that was another company)..So the gentleman had quoted us the price and proceeded to tell us that this would stop our back up issue ..Mr Rotter stands behind there work. We was gaurteend no back ups ..Told us we would have to get the cleanout cleaned every 5 years..So we had the pipe replaced and the new cleanout installed..Told us we would have NO MORE BACK UP.Not even a year later went downstairs and there was a backup..The thing we were gaurteend no to have a problem with..Called Mr Rooter and they came out..They called the Restoration group out to clean up a mess that wasn't suppose to happen again.They cleaned the mess and power sprayed the line..but now your charging my insurance company $6, 000.00 to clean up a mess that your company admitted fault for. Not to mention some of the charges was never done.One we never ask for your Restoration company to come out..Your company did.All we wanted was to make the wrong right.Then tell us it would be covered under your insurance and the gaurteend would cover it..Now we get a bill for $6000.00 for your charges..That's bad customer service..
Thank you
Tammy Curtis

I used Mr. Rooter, Okla City prior and was pleased, so I called them again. I had a toilet tank leak at the tube to the water line. I couldn't keep a big enough receptacle at the leak as space was small. It would run over. By the time the plumber arrived, the floor was wet again. He repaired the tube but left floor standing in water. I started cleaning and slipped in the water, fell cut my arm and my head made a concave in the shower tile. My deceased husband was a plumber and would NEVER leave water on the floor. I called the company and complained, they came out and took photos and I never heard from them. I called today the owner (?) was very rude to me. I am an 87-year-old widow and all my years I have never had a public person be rude like he was today. He was a bully and on the defensive from the very beginning. When I called today he said he would return half the charge, It is not the money as his attitude that was so distressing to me. Thank you.