Mr. Rooter
Reviews and Complaints

I recently had an issue with my kitchen sink drain clogging up, and I reached out to Mr. Rooter Plumbing of Ventura County for help. The technician arrived on time, was courteous, and explained the process clearly. He used professional tools to clean the drain thoroughly and made sure everything was working perfectly before leaving. The service was quick, and the price was fair without any hidden charges. I was impressed by the efficiency and would definitely call them again for any future plumbing needs.

Charged a friend $1600 to replace a $90 to $150 pressure control valve at a residence. Then took all day to accomplish the task. Arrived near 8 am and took till 4 pm. Had to take trips to Home Depot for parts the tech forgot or had wrong. Was a simply 3/4 in pressure reducing valve replacement. Friend had to spend a full 8 hour days of sick leave to stay home. No apologize or empathy from company.

I had a city line blockage that 2 other teams were unable to clear, but Mr. Rooter Plumbing of Edmonton had the right tools for the job. After arriving, he listened courteously to my concerns and then explained his plan. He got right to work and after more than 3 hours of non-stop work, the blockage was cleared! Thank you for getting me through this tough spot Mr. Rooter team!

We had a bad experience with Mr. Rooter Plumbing of Edmonton. A few years back, the sump pump in my home stopped working and needed a replacement. One technician came and did the job, but charged us more than $500. Within a year, the pump broke down again, and we called the company. They sent the same technician to replace it with another pump and charged us $400, even though it was still under warranty. The reason the pump broke down was that the technician did not put a stand under it, which made the pump suction too close to the bottom and sucked in some small rocks. I called the company to complain, but got a negative response.

The tech came on time for minor work done in my toilet tank--replace the flapper valve and replace the fill valve. I couldn't believe the price, $353 and that's with my 5% senior's discount! I also had to pay to replace the *** that I didn't need, as it came with the "package" and he couldn't null it. I could have bought a whole new toilet for that price or bought the two needed pieces and hired a handyman for half that price. I debated to just pay for the service call but in the end got the work done. Now I feel like a fool for doing so. I do feel better warning others tho. I've used Mr *** in the past when their prices were much more sane but will never ever, ever, ever do so again and believe me I won't recommend them to anyone. And I will tell everyone I know about this and they will spread the word to many others too. Mr *** should be ashamed of themselves. I don't want to leave any stars but had to choose one.

I called 2 plumbers to snake my main line and one said 150 bucks and the other said 200 bucks. I called Mr *** and they wouldn't give a price over the phone (first red flag I didn't catch) but said they send a guy out and the dispatch fee is 50 bucks but is waived if work is done (second red flag I missed). When the guy shows up, he asks what's up and I explain. He works up a cost on his little pad and says he has to send a camera down all the holes to see what's wrong first so he doesn't break any equipment (note---the other pipes are all draining properly). Then he shows me a cost on his little tablet and says over $600.00! I tell him NO! That 2 other quotes say 150 and 200 bucks, yours is way too high. He says we don't want to break our equipment so gotta scope camera first. I say why? Others don't need this to snake a line. He says that's the way we do it. I tell him I will pay the 50 bucks cause I said I would and it's the easiest 50 bucks he was going to make today. I paid it, he left. Shame on them for such a scam, shame on me for getting caught!

this company is a joke. they charged me over $600 for less than an hour of work just to replace a faucet on my hand sink. i can't believe they get away with this kind of robbery. i would never recommend them to anyone. stay away from mr. rooter plumbing at all costs.

The techs did a great job and worked really hard to get the job done right and fast. They were kind, polite, and very professional. I would definitely recommend Mr. Rooter to my fam and friends. Thank you!

2 dudes came over to fix my plumbing and they were pretty cool. They seemed like they knew what they were doing and wanted to do a good job. I appreciate the effort. Only thing that kinda sucked was not knowing when they were gonna show up. I get that jobs can take a while, but it would be nice to have a general idea like morning or afternoon.

We used Mr. Rooter for a clog. A few days after the fix, the clog came back and raw sewage was backing up into a tub and toilet. We called Mr. Rooter and they said they were booked all day and all night for the next 4 days (over a weekend) and would have to wait until Monday for warranty service. I asked if we could schedule an after-hours call and they said they were already booked. We called another plumber and he fixed the problem. I called the owner of Mr. Rooter, Mr. Vinson. He said that this was not their policy and that warranty work was a priority and apologized for the service desk's response to my call. He offered to reimburse me for the cost of the other plumber's services. I sent him the bill at his request. I heard nothing for over two weeks so I resent the bill with a reminder of our conversation. I heard nothing in response. I called and left a message and heard nothing. I don't recommend using Mr. Rooter as they don't honor their warranty and it seems the owner sets the tone as his word to make things right were just words. A bad way to treat a customer.

I called Mr. when my new septic tank was backing up. I've used them before and thought they were trustworthy. A tech came and cleared the line for $262.50 with my military discount. But, the backup came back in two days. I told the tech about my new tub, but he said he couldn't work under the house. Another tech came and found a plumbing problem in the crawl space. He fixed it for $763.50 with my military discount. I called the owner (***) about the 90 day warranty, but he put me off for weeks. I think I should get a refund for the first job because it was just a bandaid. Mr. says it was two different problems, but that's not true. They didn't honor their 90 day guarantee. I won't use them again. As a long time customer, I expected better treatment. $262.50 is a lot for a retired person, but Mr. didn't care.

I had a bad experience with Mr. Rooter Plumbing. The boss was mean and didn't respect me when I asked why I had to pay almost $500 for a new shower head and knobs. They didn't even have to cut anything! The first plumber said he had to take out the sink to fix the leak and wanted to charge me almost $600! Another plumber came and just replaced the shower head. I asked for a boss to check if it was right. My renter told me that Gerald the boss said the first plumber didn't know what he was doing. He gave me $100 back because they didn't need to move the sink. Later, my builders found out there were leaking valves when they replaced my sink. I called Mr. Rooter and told them the first plumber was right and there was a pipe downstairs that needed fixing. They quoted me $348. I thought I had to pay too much for the small job they did the first time and they got it all wrong anyway! They finally fixed everything and called me for payment. I asked to talk to the boss about getting a credit for the mistake. He got mad and said I was trying to cheat him. I told him I felt cheated. I hoped he would understand my worries and maybe the quote was wrong. He said we didn't get along and to just pay his worker. I asked how to talk to Mr. Rooter and he said he was Mr. Rooter!

The service was timely and well done. I will use them in the future.

Very professional and friendly. Customer service is definitely a priority with the company.

Fast service and good work. I have used them on several occasions and been pleased each time

Great service at very reasonable price. Service technician (Shelby) was very friendly and professional.

Always fair, always there when they tell you they will be there. We've always had great service from Mr. Rooter!

We have used Mr. Rooter for the last 20 years. Their technicians are knowledgeable and extremely courteous. They work with you until the problem is resolved.

I called Mr. Rooter.. and they had 2 service technicians at my home in a timely manner. My problem was fixed and the technicians were very professional, informative as to what caused my problem, and helpful! I highly recommend their services!

Mr. Rooter worked on a significant project for our business in 2018 and again in 2019. Throughout the project, the employees were friendly and respectful and were willing to answer any of our questions. They worked from early morning until late at night on at least one occasion. They spent days trying to find a line deep in the ground with no help or knowledge from anyone at our business about where the line could be located. They were covered in mud and exhausted from digging in clay with shovels because using machinery could have damaged our property. The company owner returned all our calls and called us himself numerous times to provide updates. We were so pleased with the work, and we recommend Mr. Rooter Plumbing to anyone.

called to get a quote on a non-emergency install of toilet and cost. the girl I spoke to was so rude when I said I am sorry I can't pay 64.99 to get a quote and before I could ask another question to see about options to see if I would be interested, she slammed the phone down. NOW I will never do business with them ever even in an emergency. Their professionalism is horrid and obviously dont value trying to do business.

I called Mr rooter for a snake drain clean since water was backing up in kitchen sink after about 1 min of leaving the water running at full pressure. They came and attempted to snake, said they hit a blockage and were getting back dirt so they are guessing a collapsed pipe they need to bring in the cameras. Another technician comes with camera confirms what the other said and quotes a $6500 invoice to break up cement, replace the section of line collapsed and patch cement back up. They have now dug up the line and it's was not collapsed, it was just clogged with grease. Why not try other alternatives like hydro netting line or more clean out solutions if it was jus grease in the line. The pipe had no damage. I'm asking for an adjustment in the price as all the work that was done was unessesary no reason to break cement and dig it the line was just clogged with grease .

I had a guy from Mr. Rooter's plumbing come over on September 7. I asked him to change a valve that hooked up hot water to the washer. The guy said he could change another valve too, and I said okay. He said it would cost $349.43. I thought it was a good deal for parts and work, but he finished in less than 30 minutes and the bill didn't say how much was for parts or work. The next day, my wife started laundry and the hose was leaking. The plumber came back the next day and fixed it, but said it wasn't his job. I talked to the boss about the price and it wasn't good. I don't think I'll use them again.

7/28 Mr Rooter sent me a bill for $665 to replace the faucet on the south wall of my house. They said they would "CUT WALL AND REPLACE FROST PROOF BIBB". On 8/12, the plumber came and fixed the faucet from the outside WITHOUT ASKING ME. I had to pay the bill even though I didn't want them to fix it that way. The faucet started leaking again in a few weeks. Mr Rooter said they wouldn't fix it because it had been more than 90 days. I want my money back because they did a bad job and didn't ask me first.

I agreed to the additional charge. The sink still wouldn't drain after the faucet was replaced, so the "professional" snaked the drain and charged me an additional 200. Overall, I paid almost 1000 for a leaking faucet and a clogged sink. The work was done, but I feel like I was taken advantage of. I won't be using Mr. Rooter Plumbing again.

Mr. Rooter didn't take out the busted sidewalk or put in a new one like they said they would. They were supposed to make the city happy, but they didn't. I hired them to switch out a drain line at 3408 Alpine Street. When they gave me the price, I asked if it included working with the city to get rid of the old sidewalk and put in a new one. They said "yes." They got rid of the old sidewalk and put it on the curb for pick up. I asked the worker if he wanted me to bring a trailer so he could load it with his excavator. He said "no," and Mr. Rooter would have the city pick it up. Mr. Rooter didn't set up the pick up of the old sidewalk. The city pick up left a note on the mess saying that the people who broke up the sidewalk had to get rid of it. The city doesn't pick up building mess. I called Mr. Rooter to offer to bring a trailer so they could load it. They said "no." They didn't just refuse to move the old concrete, they refused to call me back. I had to pay someone else to bring equipment and get rid of the broken concrete. Mr. Rooter still hasn't put in the new city sidewalk. I did everything I could to help Mr. Rooter get rid of the old concrete. They said "no" to working with me and didn't call me back. I used Mr. Rooter before for my drain work.

I called Mr. Rooter Plumbing on 01/30/2023 for a complete cleanout of my yard's *** line that went under my house. It cost me $262.00. The first person they sent out didn't clean the line fully. I called back and they sent another person out, and this time the line was completely cleaned, but they also broke the *** line under my house! I called back and someone came out on 03/05/2023. The technician said there was nothing he could do, but the last tech should have put lime down. Anyway, if he fixed it, he would get paid for the ***, and the person that fixed it would not! But he would turn it into the office, and his boss would have to get lime for the tech to repair. So I called the office twice today, and I was told the manager said he is not sending anyone back out! My husband has lung problems and congested heart failure. He is on oxygen, and the *** in our house is horrible. It smells like mildew and raw sewage. I want this problem fixed. I trusted this company to fix our problem without any issues. This is a serious concern for my husband with his health conditions. I don't understand this company leaving the smell of raw sewage and mildew smelling under my house when I made them aware of my husband's health problems! This problem should have been resolved with no issues and completed. I don't recommend anyone to do business with this company.

I bought a house on January 26 and the water started gushing on the day of the closing. The seller hired Mr. to fix the plumbing issues and they have been out here 4 times since then. But today, March 6th, I have been waiting for over five hours for someone to call me or show up to fix the problem again. It's been a huge stress for me as I am a single woman with a daughter who has congestive heart failure. I have called their office a few times but they just hang up on me and nothing is ever fixed properly. The warranty is coming to a close and I feel like they are putting me off so I would have to pay additional charges. The customer service has been very unprofessional. I know the seller paid for only the services at hand, but now I have to pay for more than I was expecting. It's not just a leak, but a tremendous amount of water. The young man who came the fourth time said there was much more to the plumbing issues that was billed to the seller.

On Jan 20, 2020, I had a sewer backup and called Mr. Rooter of Huntsville. They said they'd pump the septic tank and if that didn't work, a plumber would come with a camera. They pumped one section and charged $510. The plumber came without a camera, pulled the commode, ran a rooter, and unstopped the sewer line for $255. On Jan 21, it stopped up again, and the plumber did the same thing. On Jan 24, they said roots were running in the sewer and had to remove electric lines across the septic tank lines. On Jan 25, the lines were removed, but they had to come back on Jan 27 to unstop the sewer. In January, the plumber fixed some tub issues for $265. On Feb 1, it stopped up again, and they sent a tank truck to do a second run and unstopped the sewer. On Feb 5, it stopped up again, and they ran a camera and said the plumbing had to be replaced. They unstopped the sewer, and on Feb 7, they replaced the plumbing and put in a cleanout for $2,548.40. The renter had seizures and couldn't drive, so they had to go outside in the cold for the bathroom and had no shower from Jan 20 to Feb 7. I had to buy them a dishwasher for $691.98. The total cost was $4,173.40. If they had brought the camera the first time, this wouldn't have happened. I'm an 80-year-old woman caring for a man with cancer in Florida, and I feel like they took advantage of me. The poor renter had to suffer.

They did plumbing work at my house and my insurance company, Badger Mutual, covered some of it. Badger wants an itemized receipt to pay me back for what I paid out of pocket. I asked for the receipt, but they told me to have Badger call. My dad, Badger, and I have called several times, but they won't give us the receipt. This started on August 9th. Every time we call, *** says she'll message the supervisor. The supervisor doesn't call back or email the itemized *** needed for the insurance claim. My insurance guy thinks that Mr *** doesn't care because they've already been paid in full. They don't care if I get reimbursed by the insurance company. They also left an exposed sewar pipe in my house leaking methane gas that my ins *** had another contractor fix. Please help me get an itemized receipt.

I had Mr. Rooter come out bout 3 weeks ago cuz my sewer main line was backed up in my casita backyard. The guy who came to check it out told me to open a credit line to pay for the work and said my homeowners insurance would cover most of it. But turns out he lied about the payment plan and the insurance never got any info from him. They left a bunch of dirt and stuff in my yard and didn't finish the tile or drywall. I been tryna get in touch with the guy but he won't answer my texts or calls. His assistant said she'd send me stuff but then stopped responding. The company they hired to do prep work messed up my casita and the guy said it wasn't his fault. Now I got an insurance claim I can't do nothing with and a messed up casita. They started work on May 9th and it's been almost a month.

May 2023, I was out of town and we had a water leak behind the wall that was running into our finished basement. My wife called Mr Rooter in Pittsburgh; they advertise heavily on 93.7 radio and she thought of them first. Bottom line, they had to cut into the drywall (about 6 feet), replace one ball valve and about six feet of copper pipe with PEX. They also replaced the valve at the hose drop outside. Total bill was $2101.30! The job took one man about four hours and there is no more than $100 of materials!

It is true that they shared the pricing with her before going forward, but I believe it was very opportunistic. There was a leak, they were there and we needed it fixed. The bill included $380 for “extensive diagnostic service, $489 to install a $40 hose faucet, $200 to install a $20 1/2 inch ball valve and get this, there were 3 separate line items, each detailing 2 feet of PEX installed for $344 each! That is a total of over $1000 to install one straight 6 foot section of PEX! You can’t make this stuff up!

Once I returned home I have had two separate plumbers that I know look at this job and both said that this would have been a $400 job had they completed it.

I called and complained and they refunded the $380 for “extensive diagnostics”. In my opinion, this was still way overpriced. Not sure if $500 to install a valve or $1000 for 6 feet of PEX is worse.

Lesson learned, I have their info available for my wife should she need them when I am out of town. Buyer beware, use Mr Rooter at your own risk!

Lastly, I am a big fan of Ron Cook who advertises for them on 93.7, The Fan radio in Pittsburgh, I wish he could see this bill!

I was given an estimate to fix 5 feet of pipe, and hydrojet pipe for $6500 and I paid a $3500 down payment. They opened up the floor, said it would be 20 feet for $25,000. I said no, I can't afford that. They fixed 1 foot of pipe, poured concrete in the hole, never hydro jetted, and left, keeping all $3,500. I requested $1,000 back and I was attacked verbally for even suggesting it. One foot of pipe does not equal $3,500 by their own standards in contract.

Please help! I need every penny I can get.

In December 2021, I called about having a kitchen drain cleared fthat occasionally clogged and made noises intermittently. The tech determined that the whole kitchen drain needed to be redesigned for $1500. He did a little sewer line rooting ("5'") and sold me a $90 bottle of drain cleaner. The end result is that the drain not only still made noises and occasionally clogs (a plunger frees it) and, now, I find standing water around our A/C unit fairly often. A friend who is a retired master plumber looked at the work and the water on the floor and said, "You got screwed."

[9/7/2022 Follow-up] Opposed to the owner's claim in response to my Yelp review, there were no "provided options" in the estimate: their tech said the problem was the undersized drain pipe and lack of venting. That was NOT the problem. The company response to this review was to blame me for paying for the work I requested, which was not done correctly and several emails from the company's "master plumber" offering to follow-up. I replied to him several times and the "response" was, "When are you available?" The answer is always "anytime" and I never hear back. I would avoid this company like the plague.

Mr Rooter received a call from my neighbor at 202 Kirkwood Drive Cranberry Twp, PA 16066. I live at 204 Kirkwood Drive your workers (about 4 or 5 workers) dug up a hole in my yard did not ask for my permission and did it anyway. Cut lines that were underground, for my internet, phone, and light post.

I am on disability and could not pay for the repairs of the lines till I got more money from my benefits, and which was supposed to be for my bills had to get that fixed so my bills are behind because of it, and I would like to get my money back so I can pay my bills.

Cranberry Twp Municipal had to come and take over because they cut lines and could not do the job and your workers did not tell them (Cranberry Twp) that they cut lines that were underground.

I mailed an invoice and pictures of the damages to Cranberry Twp office and got a call from a Don Ball on the 1st of July, and I never heard from him since I called the 12th to find out what was going on, left voicemail message and I still haven't heard anything I am trying to get this resolved so I can pay my bills. On my last complaint I said that I will report this to the BBB I really do not want to do this, but I will if I do not get the check for $630.00

This is the 3rd time I am writing for my complaint to be resolved and it never did.

Your workers came for my neighbor 202 Kirkwood Drive in Cranberry Twp, PA and they dug up a hole in my yard 204 Kirkwood Drive, Cranberry Twp, PA and they cut some of my lines that were underground. and damaged my internet, phone, and the light from my light post. I mailed an invoice to the office in Cranberry Twp, PA with pictures and a Don Ball a manager called me on the 1st of July, and he said that he will either call me back after talking with his manager or send a check. and I am still waiting for either the check or a call. If I do not get the check for $630.00, I will contact the BBB.

MR ROOTER Received a call from 202 Kirkwood Drive, Cranberry Twp, PA 16066 and I live at 204 Kirkwood Drive in Cranberry Twp, PA 16066. MR. ROOTER'S workers digged up a hole on my property of 204 Kirkwood Drive and cut lines that were for my internet, phone and light for my light post, and I had to pay for it, and I would like to get reimbursed for the damages caused by your company.

the total of the damages was $630.00.

Please send check to

Jeanne McCommons

204 Kirkwood Drive

Cranberry Twp, PA 16066

I had recent service done with Mr. Rooter (Macon RD. location) and it was problems from the jump. The tech that came out had I-pad issues, and only gave me the choice of replacing the kitchen sink faucet because he could not put my old part back on even though he stated he would return the next day. No prices were discussed up front as they always state should be. He stated they did not have the part in their warehouse and it would be purchased from Lowe's or Home Depot. He did however come back that afternoon with a faucet and after replacing the part stated I owed $956.25 with no breakdown on the receipt which I had to get via email later that afternoon because his I-pad had blacked completely out. I have called into this location numerous times and spoken with Ameilia the receptionist. The supervisor Danny contacted me last week getting my side of the story and stated he would speak with the tech Sean and their GM and get back with me. I am still waiting almost a week later for an itemized breakdown of my bill so I can know how the total was summed up instead of just saying kitchen sink with an amount. Still waiting for info til this day which should not be hard to get. Actually I am on hold with them now while typing this complaint to the BBB. Very poor customer service in this regard. I would not recommend their service to anyone nor will I ever use them again. I have begun telling all my friends and family about about this as well.

I have never experienced a rude tech he was very sharp and disorganized when he came out to do a estimate he was unprofessional arguing on the phone with someone cursing and loud to the point my husband came outside and ask him to leave them at the time James act like he did not want to leave I recommend no one use Mr Rooter of Wesley Chapel there tech James is very rude and nasty