The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Megabus / customer service and travel time

1 New York, NY, United States

I travel every weekend between New York and DC using Bold, DC2NY, and Megabus. The two times I've used Megabus I've been really grustrated with their service. They say that they will get you to NYC from DC in about 4hrs and 20 minutes. However, each time I take the bus it takes 2hrs just to get to Baltimore (which is 1 hour away), and another 3.5hrs to 4hrs to get to NYC. So an extra hour ot more. They know this is how long it takes, but don't tell you a) that you're taking a detour through Baltimore and b( what time you will truly arrive in the city. I also felt awful for the people left in Baltimore because their 4:00 bus didn't come. They people not catching their 5:00 bus because of the 4:00 people for on then fought for a while with Megabus and we were even later than usual. What a rotten way to travel! From now on it is Bolt, DC2NY or Greyhound for me!

Li

Post your comment