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McDonalds / Breakfast / not receiving food

1 LalorMelbourne, Victoria, Australia

I took my niece and nephew to the city 15/4/09 and we wanted breakfast, so we went to the crown casino, my nephew ordered an double bacon muffin with no bbq sause, and a coke, my niece ordered egg and bacon muffin with no cheese, and a hash brown, and I ordered a mcvalue meal which encudes a egg and bacon muffin a hash brown and a latte, when we received our meals, my nephew did not get bacon in his muffin plus it had the bbq sauce, my niece got cheese in hers and I just received the latte with no food, I tried to explain to the lady that the mcvalue meal comes in a meal pack not just coffee (latte), she didn't understand and didn't know what I was taking about, she said that the $5.95 I paid was just for coffee, I was trying to make her understand that the mcvalue meal comes with food, she said it was just pictures on the wall, and told me that the meal dosen't come with food and refused to give my meal, I don't think that I would be the only person who will order that meal, don't know how her job will last.
Plus it took another 10 minutes to recieve the correct food for my niece and nephew.
she wouldn't give me my money back for the macvalue meal, and she said if I wanted food I would have to pay extra. I left Macdonalds very angry It wasn't a good start to the day.
Lucy Ascenzo


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