Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Maytag / French Door Refrigerator

Posted:    

problems with the ice maker!

Complaint Rating:  82 % with 390 votes
82% 390
4.1
I bought my maytag ice2o French door refrigerator from home depot 8 mos ago. Loved it when I got it, but soon after had problems with the ice maker. They replaced the ice maker. Now the ice maker is still having problems. Its not strong enough to break up all the ice. The ice cubes freeze in big blocks causing the system to clog. Last night the thing took on a mind of its own. All the lights are flashing on the control panel, the ice and water maker don't work at all. The flap is constantly opening and closing all on its own, constantly making a clicking noise all night long. Finally we had to unplug it so we could get 4 hours sleep. Plug it in this morning and its still doing it. My biggest concern is what happens after the warranty runs out. I already know this thing has mechanical problems. Did I get a lemon or is it junk?? Either way I'm stuck with a $2,800 refrigerator that seems like it has bad engineering.
Maytag Customer Care's Response, Mar 31, 2017
Dear Valerie: We are sorry to hear of the issue that you are experiencing with your Refrigerator.
We would be happy to look into this matter. If you could email us at Maytag_Reviews@Maytag.com with your name, phone number, and address along with the model and serial number of the Refrigerator.
Complaint comments Comments (415) Complaint country United States Complaint category Appliances

Comments

Sort by: Date | Rating
A  28th of Oct, 2014 by    0 Votes
I have an AMANA AFI2538AES and the lights are all flashing. Support told me to kill the power- did 3 x for them and nothing. Then did all the other things they asked. Then was told that they think it was the dispenser control board and that it would take a few weeks to get. I just had a local parts company come in and fix and it ended up costing $600 for trip charge, parts and labor to fix the main control board in the back. Thanks Amana for making me wait for the wrong part and for having to shell out another $600 on a $3k fridge and lets not forget the crappy service you provide. Never getting an Amana again!
N  10th of Nov, 2014 by    0 Votes
The Amana looks to be the same as the Maytag Ice20 (MFI2560AEW). It's at least in the same family, and they all use the same High Voltage controller board (it's programmable for the different models). My Maytag went out tonight with the lights flashing, and the door to the ice maker repeatedly opening and closing. I repaired the board myself using instructions posted online. It's a 20 minute fix replacing 2 capacitors (very easy to do if you're reasonably good with a soldering iron). Total cost: around $5.00 for the capacitors and a trip to the local mall and Radio Shack.

Amana and Maytag are both really Whirlpool. If you call customer service for each you get the same automated phone response with different welcome messages.
N  24th of Nov, 2014 by    0 Votes
Just happened to our MF!2568AES, exactly as described. Called the recommended 800 number, expecting no joy. Admittedly spent 20 minutes in the queue, but then the Whirlpool lady listened attentively, put me on hold for a minute while she did some research, then came back to say that they would fix it, but repair had to be carried out by a Service Techninician. Expected the worst, but she then confirmed no charge! It's Monday morning, and they are coming Friday morning - and I did ask her to confirm they would have an HV control board (this particular lady seemed familiar with the problem). I have disconnected the ice maker cable to stop the incredibly annoying noise, and hopefully will have everything sorted by Friday. Ironically, I had just dug out my trusty soldering iron and looked up my local Radio Shack, but I will leave it to the pros if no charge. I will try to remember to report back...
A  26th of Nov, 2014 by    0 Votes
Hmmm... Whirlpool called back and said they would have to put the repair back to next Tuesday because they didn't have the part available (rather inconvenient). I was set to wait it out, but then realized that the compressor had ceased functioning and the fridge was warming up! Emergency relocation of perishables to the cellar beer fridge, deck etc. No way we would survive Thanksgiving without fridge, so made the trip to Radio Shack for the capacitors and did the repair myself. All seems to be working well!
Canceled the service appointment (after another 15 minute wait). Cannot really fault Whirlpool - they were all set to service this dog of a fridge at no charge 6 years after its warranty expired...
A  1st of Dec, 2014 by    0 Votes
I have whirlpool same problem ice maker junk had 3 service calls and now out of warrenty, ice maker does't work still get water no problem makes terrible noise and would chop up ice not cubes its 13 months, got it from Best buy.
N  22nd of Dec, 2014 by    0 Votes
I am also a victim of the blinking lights and flapping ice dispenser lid. I was able to pull front cover off and unplug the board so we didn't get to spend the week over Christmas listening to it while waiting for the repair man.
A  12th of Jan, 2015 by    0 Votes
I too had these same problems that everyone else is having. I had a repairman on the way until I read Steve Beck's post and went to the site he had listed:
http://www.liny.net/MaytagIce2O.htm
Oh my... I read his instructions and wow.. I stopped the repairman from purchasing the HV Control Panel ($226.00 part + the cost to put it in). I called a friend (who was experienced in soldering), bought the 2 capacitors and literally with in minutes it was done. REPAIRED for $ 5.00. That certainly is much better than the $300.00 to replace the entire board. THANK YOU ... THANK YOU Steve Beck for taking the time to post it.
N  17th of Feb, 2015 by    +1 Votes
Here it is some 8 years after this door-flapping lights-flashing problem was first documented, and Maytag is still not dealing with it. I called the 800-688-9900 Maytag number and spoke with a woman who sounded very sympathetic as she asked me to hold while she researched the issue. When she came back and said that there was no record of any such problem in their files I knew that I was not dealing with an honest company, and that it would take many days and threats of lawsuits to get them to comply. I went ahead and bought the two capacitors for $3.00, and thirty minutes later had a working refrigerator again. Incidentally when I spoke with my local repair shop, the owner told me that the refrigerator was probably not wort the $350 he would have to charge me get a board and install it. He said these refrigerators are junk, and are not designed to last more than 10 years. Mine is not close to that old, and you can be sure its replacement will NOT be a Maytag or other Whirlpool product.
A  1st of Mar, 2015 by    0 Votes
After paying $2600 for it at Lowes, two weeks later same problem. Would not make it good. Had to live out of ice chest for three weeks.
N  5th of Mar, 2015 by    0 Votes
It's not just your Maytag, my LG refrigerator is doing the same thing. The dispenser keeps making a dispensing noise and the lights on the display keeps blinking. I don't know if I would ever by a LG again, their customer service was no help, except for directing me in the direction of a huge bill and service repair men. Does anyone out in Internet land know how to fix this:-) ?
N  9th of May, 2015 by    0 Votes
one door will not close tight
N  10th of May, 2015 by    0 Votes
I have ice build up in mine also causing it not to dispense ice correctly, I keep taking it out and emptying it, have only it about 3 months
A  18th of May, 2015 by    0 Votes
My Maytag is about 4/5 maybe longer years old and I had the same problem with the ice flap going crazy. I did not buy extended warranty; but Maytag did pay to have fixed. Now I am having problems with the ice maker again. Think I would have been better off to buy a inexpensive refrigerator.
N  31st of May, 2015 by    +1 Votes
I just wished I researched before purchasing my Maytag; this is the worst refrigerator I have ever had. Always had problems with the door closing, a piece of junk, now it seems its not getting cold, everything is defrosting, not sure what to do, so not happy with his piece of crap.
A  2nd of Jul, 2015 by    0 Votes
We have had the repairman out here three times in three years for three different problems. Our icemaker stopped making ice about a year ago. When I live chatted with company representative, she too said there are no documented problems with the French door model number MFI2665XEB5. Actually you cannot find that model, it states it does not exist, the rep gave me a new model number. Perhaps they have had numerous complaints but you cannot find them since they change the model number. I feel three separate issues is many for two years. The rep, Kristin S. stated parts need to be replaced over time. I agree with her but three times in two years seems excessive. She was no help but I must say they train their representatives well because she did not budge. Needless to say this will be the last Maytag (Whirlpool) product I purchase since they obviously do not stand behind there products.
N  6th of Jul, 2015 by    +1 Votes
RE: Blinking lights, flapping ice dispenser on Maytage Ice2O model MFI2568AEB. Just to let all know, this problem started on my fridge Saturday, July 4, 2015. Today, Monday, July 6, I called Maytage customer service, not once, but 3 times. First I was told no record of this problem and they would connect me with parts department so I could order part - I hung up. Called dealer I purchased unit from in 2006 - $315 for part and labor and could repair tomorrow. Told them I would call them back. Second call to customer service - told same thing - no problems on record but I could purchase HVboard and 1 year warranty. Asked to speak with super, but on hold for over 20 mins. Called 3rd time. Third time being the charm! Took 1 hr and 50 mins but they have scheduled "goodwill service" and unit will be repaired tomorrow at no cost to me :).
N  7th of Jul, 2015 by    0 Votes
Maytag refused to help me! I have an almost 8 year old Amana with the very same problem I've called several times and even spoke to a supervisor. It's laughable, but I too purchased an extended warranty. If there is a class action law suit for this faulty component, please let me know how to add my name to the list. Maytag was once a reputable firm, now their products are terrible. I will never buy from them again!
A  13th of Jul, 2015 by    0 Votes
Well, I guess I will have to join the dissatidfied Maytag fridge owner crowd. I cannot believe that whirlpool has not been shut down yet or held accountable to theirinferior products. When my wife suggested to start changing out some of our aging appliances and she really would like the stainlessbodies. Our 18 year old Maytag side by side fridge with icemaker had performed beautiful during this time with some minor problems to the icemaker function that I was able to repair myself. So why not upgrade to another Maytag Fridge. Wrong!!! Bought 3 door French model 36 inch with dispenser and Stainless steel Model MFT2574DEM01 on Nov 21 2014. After installment by our local furniture store personnel we started hearing a loud continuoussound coming from the fridge. This piercing sound was audible anywhere in our one level rancher home and was also commented on by whoever entered the house. A call was then made to the furniture store where the fridge was bought and we where more or less told that they were just selling the product and that Whirlpool Canada would have to be notified by myself with the problem. In other words I was told to pound sand.This started a trail of 3 different appliance repair companies, multiple phonecalls to the technical department and many, many e-mails to Whirlpool Canada customer service department. To date 6 seperate visits have been made by repairmen where the cheap plastic noisy fans have been replaced with identical Panasonic or China garbage. Plastic housing, plastic fan blades that are the problem with a constant sound, especially when in the icecube making function, similar to the sound you hear like the emergency signal on the TV or Radio. This high pitch sound overpowers conversation, music or the TV ANYWHERE in the house. It is now July 2015 and the problem still exists. After another E-mail to Whirlpool Canada I have been told that my warranty is only good for replacement parts only and a technician would have to declare my fridge not repairable in order to qualify for a refund or replacement and I should contact the technical department again. We all know how long that takes, right!!. " Press 1 for this, press 2 for that etc, etc and of course "please hold the line, all our agents are busy right now...". The last visit last Friday the appliance repairman (very capable and honest and patient) he had been told to phone the Whirlpool Technical department himself and report his findings. He went as far as holding the phone to the fridge so the long distance technician could hear the noise for himself. He was again told to place an order for a replacement fan but include the replacement of the icemaker fan housing. Expect to to get a call from the repairman in 2 weeks. Meanwhile here we are months later with the noise, inconvenience and frustration. In my opinion they will not admit that there is a design problem to the fridge unless all replacement fans are deemed defective. In their defence they have extended my warranty another six months from November 2015 (1 year) to May 2016, although this was related to me verbally and do not have this in writing. Never, never again. The manufacturer AND the store will never see me again and BTW I'll be keeping the rest of my older appliances of all makes and models.
N  18th of Jul, 2015 by    0 Votes
Same problem here - ice door flapping, lights blinking, compressor not running. Whirlpool claims there has never been a recall on my model (7 years old)l. They insisted there should be another digit after the model number. There isn't. So they don't even know what model numbers they've used. I tried replacing the capacitors but I get the same problem. I verified connectivity of my solder joints, even tried different combinations in case one of my replacement caps was bad. Trying to order a new board but it will be a few days. If anyone knows of other components to replace, I'd love to hear ideas...
A  6th of Aug, 2015 by    0 Votes
is there any...flippin'...solution?

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Maytag Logo Maytag
Customer Care Service
553 Benson Road
Benton Harbor
Michigan
United States - 49022
+1 800 344 XXXX
View Full Information
Contact Us
bdomains.com
     

Reply to

Send