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Maytag / customer service & shipping

6 East Main Street, Babylon, NY, United States
Contact information:
Phone: (631) 661-2750

We have purchased a few appliances from this company over the years including high end products from Kitchen Aid to be delivered to our home in Florida. Our last purchase of a washer & dryer to be delivered to our Florida home was a disaster. We paid for white glove service and what we got cannot be considered a service at all. The existing machines were to be removed by their shipping service(Which is farmed out) and a fee was paid for this. The appliances were never removed, the new washer & dryer were left inside the garage in it's original box and the shipping service took the money from my 85 year old mother and slipped it into their pockets jumped into the truck and left. I made MANY calls to customer service and the shipping service which is A1 Shipping and complained about this transaction, their answer was always (we will call you back) or we would not receive any return calls. The shipping company wanted to charge us a return trip and stopped taking our calls. After about 12 days of back and forth we had no choice but to pay full price on airfare to go to our home and have this situation taken care of by hiring a moving crew to come into our home, remove the existing washer & dryer, unpack the new ones and install. We have spent thousands of dollars on appliances at Plessers. We should not have been treated this way. We will never make another purchase at this store nor recommend.

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