Maytag

Are you kidding me? I have a dishwasher model # MDBH969AWB1 purchased at Home Depot on June 13th, 2010. 1 week out of Maytag manufactures warranty it stops working, just dead. Called Home Depot, no help there, nor will I spend another dime with those fools. I called Maytag and they want to send a repairman that isn't even a maytag authorized repairman. JUNK JUNK JUNK! If they didn't build junk they would have gotten my business for a refridgerator, oven with a microwave, etc. I am gonna blow them up with bad blogs, emails, word of mouth and any other way I can destroy them because all they really want is the sale, no help after the fact! DON'T BUY! JUNK JUNK JUNK

Same situation here! Only I had to wait another 2 weeks because the send the wrong part! I was expecting them to rush deliver for the right part (didn't happen) and give me a next day appointment when part arrived (didn't happen) I understand if you are completly booked! but can you pay extra time to technician? or hire more people for God's sake! never ever would buy even a piece of gum from sears.

To Shirleyac,

I completely understand your frustration with us after we failed to keep our commitment. We are sorry and don't want to lose you as a valued Sears customer over this issue. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help get your Maytag appliance repaired without any future inconveniences. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number your Maytag was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Shirleyac) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

The company you purchased the plan from was Federal Warranty. They are liable after 1 year. Transmissions are covered both under warranty and after with any plan. If someone is giving you the runaround, contact your local BBB and your state's Division of Consumer Affairs. Good things should happen after a little legal pressure.

It's not Maytags fault.

It's Home Depot and the company with the fake extended warranty they sold you.

Complain to them.

I purchased a Maytag gas stove model #MGR5751BDS in July of 2008. This product failed right out of the box. First the oven clock stopped working, then the burners had trouble, then the oven started cooking at random temperatures, finally it failed completely. I have called Maytag numerous times and have had a number of service calls (each service call meant two visits by A&E: one to assess the problem, two when the parts arrived to install them). I have missed countless hours of work, spent numerous hours on the phone with Maytag arguing with them that the stove is simply a lemon. Finally, they agree to replace the darn thing (which I didn't want another Maytag, but can't afford another new stove with this one only being 6 months old and they refuse to return the money for it) on December 19, 2008. I keep calling after that to confirm when the new stove will arrive, only to be told today, January 5, 2009, that it was incorrectly ordered but will be ordered today. My guess is that it still hasn't been ordered, and I will keep being put off.

Bought an $1800 3-door / bottom freezer Maytag/whirlpool refrigerator from Lowe's
six years ago. The compressor went & they want $700 to repair. I WILL NOT spend
$700 to repair a 6 year old fridge that will probably die again. MAYTAG's are JUNK.

Every other brand refrigerator I've owned lasted 15-20 years with NO REPAIRS and I
gave these away in good working order to others. Went out & bought a 4 door fridge
(not maytag) Cost $80 to have a maytag repairman 'look-at-it'

I will NEVER buy a maytag / whirlpool product again.

Purchased a energy approved Whirlpool washing in November 2010. It weighs the clothing to determine how much water is needed to wash the clothing. Unfortunately, there wasn't enough water to get the clothing wet enough and had to rinse the clothes 3 times to remove the soap. Purchased a Maytag in July and the water drains out of this machine while you are trying to soak clothing. This machine was supposed to be the answer to my problems. Lowe's sales people really don't know anything about the machines. They are just selling the most expensive machine to pad their pocket books. What a nightmare!

i bought a Maytag front load washer in October 24, 2010 ihave not been able to use it, because it came damage by the manufactorors. I contacted them by phone several times and it took them three months to send someone, (A and E sears repair) two months past I did not get the oarts necessary or a replacement washer. I kept calling and finally they send someone again in May 2011. They said they where going to order the parts, because THEY NEW THE COMPANY WAS NOT GOING TO REPLACE THE MACHINE, EVEN THOUGH IT WAS ALREADY DAMAGED. They said I would get the parts between THREE TO FIVE BUISSNESS DAYS, i only got one part. A and e send a repair guy again, the 22nd of June this one said they needed the entire machine in parts and THAT HE WOULD ORDER THE PARTS. I call A and e one week later and they said they were waiting on the manufactor to send the parts, (Whirlpool). The 26th and the 27th of July I got the parts. At the 22nd of July another repair man came and said we needed more parts. Today is August 16, 2011 I called Whirlpool and A and E and now they said the parts wont be here tilll AFTER OCTOBER 26TH, WHICH BY THEN I WOULD HAVE TO PAY FOR PARTS AND LABOR IF I WANTED IT FIXED, BECAUSE BY THEN THE ONE YEAR WARRANTY WILL EXPIRE, and here I am with a $700 washer, which was never used and they refuse to fix/replace. They sold me a LEMON!

used the self cleaning option on my stove and it burnt the control panel on the back of my stove

Dear C.SANTIAGO
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (washer) is listed under and we will contact you directly. In addition please include your screen name (C.SANTIAGO) in your email for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
A&E Solutions Team
A&E Cares

This stupid useless piece of crap does not wash dishes. I put em in clean, they come out full of little pieces of stuff -- looks like sand. Please make Maytag stop producing them. People are being scammed.

Have had service man in, says nothing he can do; that's the way the machine is. Pathetic.

tata indica vista quadrajet aura abs 1 month back byed car but streing oil pipe horijental damged while running it is maunfactured defect so pls rectified as early as possible.
thanking you sir
m.lakshmi

I have a 2 year old Maytg dryer that stopped working, The part that was ordered did not solve the problemsand we were told it probably could not be fixed. Maytag certainly isn't living up to it's repuation. The Washer machine we have also is too light, it bounces all over the place when spinning. If a load is unlevel it takes three or four spins to wring clothes out. I will NEVER but Maytag again

Barbara McLaughlin 428 S UPas Ave, Galloway NJ, 08205

Recently had these guys out to my house to fix a problem w/ my dryer. They misdiagnosed the problem and will not refund the outrageous $75 service fee.

In a mere three minutes at my house, the guy diagnosed a broken blower and said it'll be $400 to fix. Alternatively, I could take my receipt for my $75 service fee to Sears to just buy a new one. After pricing new washers and dryers, I had a second company come look at the dryer. This guy actually took a few minutes to look under the hood, so to say, and found a small sock in the motor. Took it out and the dryer works fine!

A&E (AKA Sears, I believe) will not refund the $75. And here's the thing... had the same problem a year ago and the A&E guy that time found the problem. So why wouldn't this guy have gone through the same diagnostic problem? Is Sears trying to drum up new sales for their appliances?

By the way, shop around... the second company I hired was a local firm that charged HALF the service fee!

i have had a maytag washer and dryer for 13 years i paid over one thousand dollars for the set...over the 13 years i have had them i have had to fix the dryer now 3 times...and now its a biggie problem with the drum...a high end part to buy...plus its not drying unless i leave the clothes in the dryer for about 2 hours!...i was told to buy maytag as it was the best but i am now gonna buy a GE...stay tuned!...april

Not sure how that comment from me got here, it was for another complaint lol!

No offense but common sense should tell you not to buy from a foreign country.

I have the same problem! Drum, seal and bearings were replaced in Jan. 2011. Repairman came yesterday because again the machine is sounding like a jet taking off when it spins! He told me it was a normal sound! The machine is not even 1 year old!

I am having the same problem too! Everything the gentleman said was true! All you have to do is get on the internet and it will show you how many people have had trouble with this refridgerator. Not to mention the control board which is totally a big problem. I called Maytag with no help whatsoever. They could send a repairman to put in the piece I bought for 200.00 and charge me a arm and leg as well. I think the Maytag Repairman commercial in hindsight, that I also grew up with, was just a commercial that proves how he has to come out and fix their products.

Charged a service call plus labor plus part for a 10 minute job to replace the control board. Total cost $346. Went through one complete wash cycle normally. One week later, worked for two loads OK (I think, as my wife did not complain, but has dimentia so is not reliable in recalling problems). The next week, the same F1 error stopped the filling, but as my wife did not complain, we did not call the problem in. The next week, She complained that she had to reset it, so the following week, I watched the cycle and observed the problem at the start of wash fill and start of rinse fill. a few days later, I got around to calling in to Maytag who scheduled them for another service call. I called ASI who said the part was covered by a 90-day warranty, but labor was only 30 days. They agreed to drop the service call charge, but I would have to pay the $80 labor. Since replacement is very easy, I asked to get the part and install it myself. They refused to supply the part without my paying to have it installed. I explained the problem to Maytag Customer Service who contacted ASI and verified the issue, but was told that they could not supply the part. I asked to speak with a Supervisor after explaining with some emotion that while I realize the person on the phone did not have authority to help, this unreliability and failure to replace a part that failed after 2 uses was totally unacceptable, and that I if I did not get satisfaction, I would start a campaign to let others know how unreliable these electronics are and how Maytag and its service agents are reluctant to work with customers to fix unreliable parts. The supervisor consulted with others and agreed to replace the part at no charge.
I am happy that Maytag finally stepped up to the plate; it appears from other complaints on this site for another appliance service company in Houston that Whirlpool does not routinely require their service agents to resolve service problems in a reasonable way. I only got satisfaction by taking extra time to push for a better resolution. ASI appliance did not help in this regard and left me holding the bag. They should have had a way for me to exchange the faulty part or waived the labor (30 days is not long enough, as this is a ruse to avoid the responsibilty in the event the costomer procrastinates). A little flexibilty would have avoided this complaint and kept the customer happier, considering I was disppointed to have to pay this large repair bill on a 3 year old washer.
When I first called they should have offered to supply the part for me to replace myself. That is what K&N Service does forSubZero refrigerators; I have replaced several parts with advice from their sales people (pay for parts, not labor) ASI also is a little sloppy with business practices: I could not get an invoice or recept from the technician who said one would be emailed to me -- never received.

My maytage clothes dryer that is less than 5years old is literally falling apart at the seams and maytag would do nothing to help me on the price to repair it.. never buy maytag again...

12-4-14, My name is Bob O'Byrne, back in 2001 I bought my wife a Maytag Washer, on of their heavy duty ones. I have had the machine for 14 yrs. and it was under their Extended Warranty through out the time span. Nov 25th the Washed, stopped working. Contacted, Maytag EWS and setup a service call. Date was Dec. 2nd. Ok the repair tech showed up, did a spot inspection on the unit, He declared it Un Repairable.. Next Dec. 3rd, I'm informed by the Powers that be, that they were not going to replace the unit, instead, they prorated a payment of 148.50 and also canceled the balance of the service contract. still had a yr. and a half left on it. Oh I was not reimbursed on that either, Nope I loose they win. Please Maytag EW is a Trap

Hi, Wayner97. My name is Melanie, and I am with Maytag. I apologize about the issues you have had with your washer. I have spoken with you previously about this issue before. If you have any further questions or concerns, you are welcome to contact me, or call your extended service provider for further assistance. Sincerely, Melanie.

I have a service contract with Maytag extended service. I had a problem with my washer and called on a Thursday. I was scheduled an appointment with A+E on Monday between 8 and 12. After waiting until 12 I called A + E and was told the technician was running late and would be there between 1 and 5. AT 4:30 they called and said they had to reschedule. Since I was rescheduled I expected to be first on the list...NOPE...they would be there between 12 and 5 on Tuesday. I called Maytag and complained and they put me on hold and called A+E. They told me the technician would call me to let me know what time he would be there. At 3 I called A+E and was told I was next on the technician's route. At 4:30 they called and had to reschedule for Wednesday. Again I called Maytag and they put me on hold and of course apologized. They called A+E and assured me the technician would be there first thing in the morning. At 10 on Wenesday I called and was told they would be there between 12 and 5. I called Maytag, was put on hold while they called A+E, then was told that they would be there between 4 and 5 and the tech would call me. At 4:30 the tech called and said he was on his way. He arrived 4:45 spent 15 minutes ordering parts. Told me they would be delivered to my house and scheduled me for Saturday (a week and a half later) at 8 in the morning because the job would take about 2 hours. The parts were delivered to my house and I had 3 large boxes sitting in my living room. I called A+E on Thursday and and again on Friday. I was told the tech would be at my house between 8 and 12.. On Saturday I called Maytag at 10 and told them noone had showed. They put me on hold and called A+E. They told me the tech would be there around 12:30...This happened at 12:30 2:30 and 4:00. FIVE calls in all to Maytag. at 5 noone showed and I received no call. I called Maytag and they contacted A+E. I was told they had tried to get in touch with me but couldn't..LIES ALL LIES, we were in the house all day. Anyway I am now scheduled for 2:30 next Tuesday...They just don't care, and there is nothing you can do about it. I lost 4 days and am working on my 5th because of this company. I now see online they have many complaints, but MAYTAG does not support the consumer. Also, in additon to our time and agravation, We had to pay to have our wash done and travel to the laundermat, BUT Maytag NEVER has offered anything in return. I will never do business with Maytag again, and in the future if I buy a warranty I will ask who the service provider is...BEWARE of A+E...BTW, I was told that all A+E phone representatives operate out of there homes and just use put you on hold when they need information. Then they call, as you would from your home phone...Shady outfit.

I totally agree with Jillbo18. I had an appointment with A&E on April 14th from 1 pm to 5 pm. The technician called me half an hour before his estimate arrival time of 3:45 pm. He placed an order for some parts to be delivered to my house and I had a follow up appointment for Friday, April 22nd (Good Friday), between 1 pm to 5 pm. No phone calls thruout the day until 5:30 and it was an automated voicemail canceling the appointment. I called A&E back to get another appointment and to express my disappointment because I took the day off on Good Friday to be home for the service and my poor dog was stuck upstairs because he's little and not socialized. My appointment was rescheduled for Monday, April 25th, between 1 and 5. I called in the morning to re-confirm and in the mid afternoon to get an estimated arrival time. I was told that they cannot give me that information until after 5 pm. They have to contact the Routing office. Why can't they reach out to their technicians? Do they not have phone numbers to their technicians? Do they only have one technician per area?
The CS representative was not cooperative at all and I refused to speak to her any further. She managed to get a manager named Suzanne on the phone for me and she was no help either. She actually lied to me and told me a technician will be at my house no later than 7 pm that night. Guess What? No Technician and no apology phone call. I called A&E back few minutes after 7 pm only to be told that my conversation was not documented at all and that Suzanne has left for the day. I asked to be connected to the night manager since the office is open 24 hours and I was told someone will reach out to me within 24 hours. The lack of customer service at this place is ridiculous and has left a bad taste in my mouth. My warranty coverage will be up on May 6th, 2011 and because of this experience, I will not renew my warranty coverage nor purchase any Maytag appliance.

I totally understand that we are being ripped off by inferior products that we are paying high dollars for. Once I reached an older age and had a higher income than having to buy at garage sales or St. Vincents I bought what I thought was high quality build to last me till I died products. My thirteen month old Maytage side by side refridgerator that I paid over $1, 500.00 for had the compressor go out just one month out of factory warranty. $800.00 to repair! Are you kidding me?

I also have had problems with new and improved dishwashers, washing machines and dryers. I am so sick of crap being made that I have vouched to going back & buying cheap old appliances for $75.-$100.00 instead of thousands that just break down. God Bless the consumer, warning...manufactures make junk!