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Match.com
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1.8 481 Reviews

Match.com Complaints Summary

91 Resolved
389 Unresolved
Our verdict: With Match.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Match.com reviews & complaints 481

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Newest Match.com reviews & complaints

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R
9:16 am EDT

Match.com match.com default subscription with no summary before agreeing

i attempted to subscribe for a one month package (base package) and not seeing it was selected as a 6 month package (which apparently was there by default until you manually change it) i sent two emails within the first two days, then on the third day i called.
the first customer service agent got an authorized partial refund, but instead of the 34.99 base subscription, i was still charged 51 dollars for the base plus all add on benefits (highlighted profile, etc)
i spoke with the supervisor, and he flat out refused to refund those add ons saying that he could not, and would not credit me for those.
typically when you click a purchase, or subscribe link, it would take you to some sort of summary page where you can verify what you are buying...well not on MATCH>COM..it instantly charged my paypal account without any sort of verification.
beware and make sure you know what you are clicking subscribe for, because once they have your money, they will not give it back!

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R
6:04 pm EDT

Match.com unauthorized debit on my card

I have experienced 2 unauthorized debits of over $250 on my debit card this year 2015.

The most recent happened on 23/08/2015- see debit alert below;

AlertZ

Acct:100**466

DT:8/24/2015:12:00 AM

MC Int POS Prch-[protected]--WMV*M

DR Amt:27, 448.27

Br:abuja

Bal:24, 538.96

REF:[protected]

I request a refund of the over $250. Thanks

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S
9:12 pm EDT

Match.com create confusion during registration

Hello Sir/Madam,

As I am interested on the 6 month package and I brought it (BBT_HD_I1439516060992.7335).
But very unfortunately the next step where in any any i could not assumed that it was another product ( open connect )(BBT_HD_O1439516273143.7346).

I am keenly request to you please return that product (Open connect which I really dont want). I only need that 6 month Subscription

Kind Regards,
Siddhartha Sanyal
Account no [protected]
sc 30-13-54

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9:12 pm EDT

Match.com fake profiles, a scam

I was scamed into believing that many members are interested in me. During my free sign - up, i was receiving winks almost every few minutes but at that time since i was not a member, i was not able to send anything but a wink back. Then after a week i was receiving emails, but again i was not able to respond because i was not a member. I finally joined for 3 month subscription and after i paid them, there were no more winks or emails. I stopped receiving mails or winks altogether. Then i called their customer service to ask for refund and they were not helpful at all and even blamed me for signing under some contract plan b. It must be written in microscopic size so people who are about to sign up are not able to read that particular section. They claimed that they do not give refunds but they assure me that that they will cancel auto renew so i will not be charged again. Match.com is a scam, if you do not want to be scammed like me, do not sign up or pay anything at all, it is all a scam to make you believe that people are interested in you. Once they get your money, you will realized how stupid you could be. Do not get fooled into their scam, take it from me from my experience!

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M
4:48 pm EDT

Match.com billed when I had setting to not renew

Match is a joke. I subscribed for 3 months and IMMEDIATELY went in and set my settings to NOT renewal as I had been on Match before and had no luck. I have never met anyone off the site, it sends me "matches" from all over the US and not within my age range it's suppose settings gives. Most of the profiles are fake...after all it seems odd most everyone is "widowed" and/or "in the military". My 3 months ended and I was billed $86.00 on the credit card I had used. I immediately called them and they refused to give me my money back. The site is a JOKE and SCAM!

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J
7:39 am EDT

Match.com continuous emails after cancelling

I cancelled Match.com over a year ago. Specifically, I asked them to stop sending me Matches and emails. I am not interested in their services. For over one year, no mater how many emails I have sent, they continue to annoy me via my email site. This has to STOP.

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L
7:59 pm EDT

Match.com match.com is a liar and scam

In Novermber 2013, I paid 6 months match service in cash at a bank, I never know the match . Com took money from my credit card. from January 2014 to today, they automatically took my money without I recogized . I thought I only paid 6 months and I stayed there. After 6 months, I never use, but they took 400 dollars illegally without I even know. Why they can took my money without you agree? Why they are so demoralization? everyone should be refuse about this happen on you. Do not let this happen on your friends... match. Com is a liar... Pay attention ...

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C
1:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Match.com account hackers

I was on match.com for about 5 months and found a very nice man, and we started dating. One morning this nice man had received an email from apparently another match.com member saying that they and I were stilll involveled and that that this nice man shoud stop dating me, because he wanted me back.
So in return I get an email from the nice guy saying he is sorry he cant date me anymore as he found out someone is stlll in my life. What? This ruiend what could have been a great relationship!
How in the heck can another member get the email of one of the guys I am dating? Is it possible? This has to be the work of hackers and someone I do not know, because I have no unfinished business with anyone... There was no reason for this cruel intrusion. This is a breech of privacy for your clients! Your talk match email system is suposed to make things secure,. So what happened here? I found him, and lost him both because of match.com.
Dont trust this site!

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W
What's wrong with you?
Coldtown, US
Jan 21, 2015 7:32 pm EST

Haha, Busted!

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A
9:49 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Match.com refund request

I signed up for match.com and immediately regretted my decision. Within 10 minutes I attempted to call customer service to request a refund. It was Sunday, so the 800 number was not available so I emailed customer service to request a refund. The auto-reply indicated I would get a response the next business day, but I didn't. I tried calling the 800 number Monday morning before work but with the time zone difference, the match.com number was not available. Because I work all day, I didn't get the opportunity to call back during the match.com business hours until Friday. The CSR and her manager told me I should have requested the refund the next business day... well I did request the refund the same day and attempted to follow up.

I was on the site for 10 minutes, immediately regretted my decision and requested a refund. I never logged back into the site because I do not want to be a part of match.com. I did what I was supposed to do as a consumer and I would expect a reputable company to do their part. It really makes me wonder how many people are really on match because they want to be or on the site as a hostage like me.

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NurseLulu
, US
Dec 11, 2015 11:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello.I too am sooooo disappointed in MATCH.com I cancelled my membership way before I was the renew charge on my credit card & the Match automatic update. I thought I had nothing to worry about & when doing bills I noticed I had a automatic renewal charge. I called & emailed as soon as I noticed the charge as I did everything as instructed to do to prevent this from happening. I called & I got no where as they said they had not record of the cancellation. So I am now a member of something I do not want to be a member of for a while longer. I agree, maybe they do something to prevent cancellations to continue to receive funds. As for my email. I as of yet have received any email & the rep stated they replied... I do not know who MATCH replied to because I have not as of yet have found their email in the trash or in the spam. I am very disappointed & also feel it is a scam.

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Tsite1
Glendale, US
Apr 01, 2015 3:51 pm EDT

Exactly as you mentioned happened to me, and I could not agree with you more. Match.com is scam and half the people on there are stuck because they paid upfront and are not able to get a refund. It amazes me that a company like match is still in business and nobody had tried to sue them.

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D
1:47 pm EST
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Match.com charge after cancel

I canceled my subscription in September and was told "ok, you're canceled" by the person on the phone. Now, in November I find a $120 charge on an account I don't use which overdrew the account. When I called the person at Match told me that there is no record or my call (duh!) and that I had been emailing since I was supposed to be canceled (how would I know otherwise) so they could not refund the payment. I was also told that if I dispute the charge I will be flagged and my account will be deleted so I would no longer have access to Match...ever. So, it's their mistake and I pay for it? Fair? I think not. Buyer beware!

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1:44 am EDT
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Match.com subscription bait & switch

They ask you to subscribe listing different rates for different subscription lengths of time however the length of time is 6 months minimum no matter what. Bait and switch. Also, they send you notifications that someone is interested but when you look for their profile they are somehow not available. They don't exist! Also, people are using match.com logos to email but their profile is different from those presently up on the site. So, fraudulent billing, fraudulent subscribers, and people hoaxing their profile users.

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8:15 pm EDT
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Match.com charge for renewal when already cancelled

I paid for 6 months on Match and wasn't very happy with what I was finding. I went in before it was supposed to auto-renew and cancelled it. I then went in and double checked it and it showed a button to push to 'reactive the auto-renewal'. To me that meant that there would be NO auto-renewal and I was set for it to quit after 6 months. I went into my checking account only to find another $131.00 taken from my account for Match. I called them and was told they had a no-refund policy and that I had cancelled it the day after the auto-renewal so therefore...they were sorry but couldn't do anything about it. I think this is one big scam and not happy with it at all. I did my due diligence in going in and cancelling at the right time and they're telling me I'm less than 12 hours difference and won't refund. I won't ever use this site again and feel something should be done!

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2:50 am EDT
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Match.com unauthorized charge and debit from my credit card

I recently discovered an unauthorized debit from my card, made by Match.com, for the sum of $144.68

My reference number is 24692164229000263019244

My card number is [protected]

I have not been a member of Match.com for several years, and they have not had the authority to deduct any monies from any of my financial accounts for several years. I was stunned to see the transaction re Match.com. I expect it to be reversed and the monet returned to my account. If not I will most definitely contact the ombudsman.
I thank you for your time and consideration of this matter, and I look forward to the redress I have requested

Ross Dabscheck

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Scam Warners
Scam Warners
London, GB
Sep 18, 2014 3:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ross, this site is not going to follow up your complaint for you. You will have to do that yourself. And now you have posted your credit card number for the whole world to see.

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3:07 am EDT
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Match.com can't subscribe

I tried several times on match.com, but couldn't work. I contacted their customer service by mails, no answers. Finally I got on online chat with the customer service, and he/she said he/she could help me subscribe. But I have to pay higher than the price on their website. The website says 17.99/month, but he/she told me I had to pay $240 for six months. Also, I tried to modify my profile, and they deleted a couple of paragraphs once the profile was proved by them. I didn't write any bad words, simply stated the fact about myself, I have no idea why they deleted those paragraphs. It is very rude. I also found some people complain about not being able to unsubscribe. I feel lucky that the subscribe didn't work out. :) I will choose another website.

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11:42 pm EDT
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Match.com full scam

Match.com is full of abusive nightmare losers. ask yourself - why would any decent looking non mentally disturbed w decent salary need to resort to internet for mate? something is severely wrong you will learn hardest lesson yourself. The only types of men that go on there - too hideous; decent looking with ill will, abusive temper; con-artist w no intent to date but scam you for $, liars / game players / cheaters on their spouse, or ppl with children not attractive to singles. The ones without photo are hiding from their spouses, law enforcement, because they need to. You will get these fake profile clowns that spam you non stop, insult you with non-sensical trash, ask for $ in their first email, ask for your address / phone # in the second email, or just go off diatribe anger from mental disease / baggage. If you report, match does nothing, but if you respond to spam mer to go to helll - Match closes YOUR acct. and robs your money. if u run into problems - inevitable because you are dealing with trash nut jobs - the only kind online, match will rob all your payment, never issue a refund, and hold all your info in case you sue them in court. that's what match.com gives you in exchange for your money. enjoy suing them!

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7:27 am EDT
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Match.com hackers on my site!

Told that hackers had hacked into my site and customer service at match.com told me it would cost $200.00 to remove them! I had called the number for customer service listed on the web which is not found on the match.com site.
People reached out to me but no emails I sent to them were being read. This is fraud! Your site is infected and now you want me to pay to fix it?
Do not go on this site. A couple of years ago I was on here and people from africa were being impostors stealing peoples identities from the site, sending emails which were written in broken english. You will not be secure on this site. There is no tab for customer service on the match site.

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2:26 pm EDT
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Match.com fraud - will charge account without permission

Match.com renewed my subscription before it was due charging my card. Then my bank froze my account over Memorial weekend because the charge showed up as an "Escort" service. I have tried to contact them but any time you try and ask for a refund their system says there is an error ( Convenient ). The site it's self sucks. If you are a woman, plan on old sleazy men, that it. All it all this site really show be closed down. DO NOT GIVE THEM YOUR CARD INFO OR PERSONAL INFORMATION!

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7:47 pm EDT
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Match.com user js9274 on match.com is a serial cheater!!!

Beware of Js9274 on match.com! This person named Adam Collins from West Des Moines, IA continues to have an active profile on match while he is in serious and committed relationships with multiple women! He will wine and dine girls and tell them everything they want to hear - please don't fall for it like many others have. If you have doubts, look him up on iowacourts online. He has pages of arrests. Not only is he a cheater and beater, but he is also a coke head! He will bring "blow" around like it's no big deal, meanwhile he is a professional and a father. He is a master manipulator, BEWARE!

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Linda A. Wagner
, US
Apr 12, 2014 9:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ended membership. I told them I am in a committed relationship. Yet, they continue to email me directly plus provide others with my email address so that they can email me.

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12:16 pm EST
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Match.com cancellation of my account

I ask if you can cancel my match.com account. My account has bern blocked and its nothing i can do about it. I would like for them to refund me my money back to my credit card, i have been charged for a site that i cant use . Right after i signed up i was no longer able to do anything i couldnt sign in because i have been blocked from the website. This is an urgent message to the Complaints Board please contact As soon as possible

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charles owusu annor
, GH
Mar 29, 2014 7:08 am EDT
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i had a message concerning a certain amount of 82 dollars being debited from my account which i know nothing of, i mean i never authorized any thing of that sort

R
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Ronald Reynolds
Russellton, US
Feb 02, 2014 8:44 pm EST

My account has been closed for over two weeks because of someone hacking into it . I have done nothing wrong and you closed My account. If you do not get this resolved I will not recommend this sight to no one and also I would like My money back . My email address is boaterron@hotmail.com. I would like to have an answer On this. Thank you

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1:51 pm EDT
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Match.com I've never subscribed to their site, nor have been on that site. I'm happily married

My name is Reggie Anderson. I have never used a dating website, yet every time I log onto my laptop I'm besieged by photo's of countless women and suggestive remarks. They seem to already know my name, location, and city. How do I explain this when my wife uses my laptop? This never happens on here laptop. There needs to be a law against this type of intrusion. This is a blatant form of online sexual harassment.

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