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Resolved Match.com — cancellation impossible!

D Review updated:

I have been trying for over 2 weeks to cancel my subscription to Match.com with AOL.. there is no way to contact them. Their contact page only gives you options of cancelling or signing up for AOL and has nothing to do with Match.com

Also, I signed up 1 month ago and clicked on try 5 free days... instead my account was charged the approximately $30.00,,, because I gave up trying to figure out how to reach them, I stuck with it for the 30 days.

What a rip off... If I'm charged for another month, I'm contacting the Better Business Bureau.

JD

  • Updated by Connie Lunney · Mar 23, 2018

    I tried to join they took my money but when I tried to log in I was told to go to [email protected] support.match.com. I tried again got the same answere. I have no idea where this company is located or their postal code. Just cancel, put the money back on my credit card and I will be happy.

    Connie Lunney

  • Updated by Connie Lunney · Mar 23, 2018

    I tried to join and when I filled out everything and couldn’t get on was told to go to [email protected] support.match.com. When that didn’t work I was told to go back to [email protected] It still did no good. Just cancel put the money back on my credit card and I’ll be happy and leave them alone.

    Connie Lunney

  • Updated by Connie Lunney · Mar 23, 2018

    I tried to log on to the service 2 times both times I was told to go to [email protected] It's just not working. Just refund my money back on my credit card since I can't access the service. I'll then be a happy person.

  • Updated by Connie Lunney · Mar 24, 2018

    I can't get on and every time I try I'm told to go to [email protected] and that is a joke. Please refund my money. You took the money and give nothing. They took my money via credit card and nothing. Just refer you back to [email protected] Asking me to do the same thing.

    Connie Lunney

  • Updated by maria lucrecia · Jan 30, 2019

    users name: kaliforniaman

  • Updated by maria lucrecia · Jan 30, 2019

    Never wanted to send a copy of his passport??? Why???, claimed to be in amsterdam's airport for weeks and then sent back to thailand because of a "bta" fee... He had to pay... Last communication on january 23rd, 2019

Read 63 comments

More Match.com Complaints & Reviews

View all 379 Match.com complaints & reviews

Responses

  • Af
    Afrooz Jan 12, 2020
    This comment was posted by
    a verified customer
    Verified customer

    On December 20 2019 I found withdraw my credit card US dollar, but I had not purchased on line dating match

    Reply
    0 Votes
  • Ma
    Mary’s match id Sep 28, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I am unable To sign into my account I just recently tried to join on a free 3 day trial. I now cannot get into my account without starting all over again

    Reply
    0 Votes
  • Ki
    Kimberlylanus Sep 03, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I can't login in my profile ..when I login it says Access to your account has been blocked by Match. If you believe you received this message in error, please contact [email protected]

    Reply
    0 Votes
  • Lo
    lovebug62 Jul 15, 2019
    This comment was posted by
    a verified customer
    Verified customer

    i think it was back in march 2019. i cancel my supscription before they took any money out. near got e-mail from match for 4 months then i start getting match again check my bank they took out $127.00 dollars

    Reply
    0 Votes
  • Ma
    maria lucrecia Feb 11, 2019
    This comment was posted by
    a verified customer
    Verified customer

    met this man at the site and he demanded money. he claims to be a petrochemical engineer working a t a rig in Malaysia. Had an accident, one worker died (?), had to pay for the other victims being hospitalized or he will be sent to jail...

    Comments
    Comments
    Comments

    Reply
    0 Votes
  • Ta
    Tammy Carroll Carlson Jan 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I paid the premium for 3 months it was taken from my account, So why can I not sign into my account? If this is how it is going to be refund my money and I will go else where this is the third time this has happened!!!

    Reply
    0 Votes
  • La
    Larry peterle Jan 05, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I am very upset about my matches, there was a man named corey on my matches today, is this someones idea of a sick joke. Im a hetrosexual, you ppl can [censored] off.

    Reply
    0 Votes
  • La
    Larry peterle Dec 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I believe most of the ppl on there are scammers with fake profiles. I want a full refund.ive been on match several different times no matter how many packages you buy, you get no response. These scammers should be ashamed.

    Reply
    0 Votes
  • Ja
    Jay Yellowhammer Nov 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    i did not receive an email explaining y my account is being blocked

    Reply
    0 Votes
  • Al
    alfajag Nov 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Match charge me for top spot i didn't order it and i can't reach them. a month ago they charged me twice because they have 2 email addresses I spoke to a supervisor they said we never refund .

    They part of a listed company IAC/InterActiveCorpI

    Reply
    0 Votes
  • Ra
    Raw Deal Nov 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Recently, within the last week I tried to sign up for the best value bundle package at approximately $16.99 which I used a prepaid credit card to purchase. Now my banking account has been charged with approx. $119 in addition. I want a full refund. I was misled and I think that this site should be taken offline. It is a scam!

    Reply
    0 Votes
  • Se
    Seashel Nov 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have payment on my card from this site i have not authorized please let me no the email that made this as i have a few payments taken from my pay from this site that i have never used thanks michele my email [email protected]

    Comments

    Reply
    0 Votes
  • Sl
    Slipslide Nov 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I renewed for 6 months and was signed up for 1 year. I only wanted 6 months. Please credit me for the 6 months I did not want. I only wanted 6 months. There was no way to make the corrections from one year to six months. I renewed today December the 26th 2016.

    Reply
    0 Votes
  • Lu
    Lucky5505 Nov 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I want to file a complaint my deceased father indicted with federal and other indictments where privacy when I was dating in 2008 and forced in the ER no intake and his trial occurred in NYC and should have been no comment evicted where bonds should have been provided with the court and possible employee theft and trespass with government polling

    Reply
    0 Votes
  • Ro
    Robert Mckean Nov 04, 2018

    Yes, on April 23, 2017. A transaction of $59.97 was charge to my Chase credit card. Then on April 18, 2017 the amount of $119.94 was charge to the same card. I have not used this account for the past year or so. I would like to have the charges returned to my card and the account closed.

    Thank you

    Reply
    0 Votes
  • Go
    GOE Oct 22, 2018

    FROM your debit dept. Have DEBITED my account for $41.00 for MATCH.COM I did not Authorize this transaction., Im not using this site either. I want this $41.00 back into my VISA DEBIT CARD. AT ONCE.
    [protected]

    OLIVIA POWELL

    Reply
    0 Votes
  • mikelovesalote Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    someone is using my info and my name my email and my adresse on match my email is [email protected] my profile name is mikelovesalote please stop this guy from using my info

    Comments

    Reply
    0 Votes
  • Br
    Brian Hadley Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I paid 35.99 for 1 month and was then charged 119.99 for 6 months that I didn't approve. My credit card contacted me for a fraudulant claim. I am now locked out of my account with Match.com and want know how to fix this. Please contact me on what to do to get back on Match.
    Brian Hadley
    [email protected]
    [protected]
    [protected]

    Reply
    0 Votes
  • Ar
    Art425 Oct 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am using the service second days, they block my account without any reason and reply.

    Contact customer service to support this issue, they answer someone will follow up and reply. But unfortunately no one reply unit now.

    Ask for cancel account and refund again. No one reply anymore.

    Poor service and feel deceieved

    Reply
    0 Votes
  • Jo
    John Doerothy Sep 18, 2018

    My fully paid account has been locked without any notification and customer service has failed to respond to my calls and emails over 5 times now. The consumers have no way of reaching technical people who have any power to do anything with your account. The customer service is a joke. Stay away from this company.

    Reply
    0 Votes
  • Bi
    bigd3165 Sep 18, 2018

    Blocked from my account [email protected]

    Reply
    0 Votes
  • Al
    Alexandregirardi Sep 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    They have canceled my registration without true reason!

    Reply
    0 Votes
  • Da
    Dan Reyerson Sep 18, 2018

    I cant sign in my account is blocked

    Reply
    0 Votes
  • Pe
    Peggy Wood Sep 18, 2018

    [email protected] He has been emailing me and asking for money. Says he had to fly to London. Then started calling me asking for money. He then flew to Guyana ??? Now he says that he needs money to fly back to Chicago. This is a CATFISH!!

    Reply
    0 Votes
  • Om
    omolayajo Sep 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi,
    I saw 2 unauthorized charges made on my checking account (debit card). the description of the transaction given as
    wmv*www.match.com/bill, USD29.99, (malaysia ringgit128.45), 26/09/17

    wmv*www.match.com/bill, USD71.94, (malaysia riggint308.12), 26/09/17

    i am now request for my found to be return

    my email: [email protected]

    Reply
    0 Votes
  • Bl
    Blackbird 3312 Sep 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am listed as Blackbird 3312
    I have been blocked
    What is the alleged complaint that has caused my account to be blocked

    Thank you,

    Howard Berman
    [email protected]

    Reply
    0 Votes
  • Sw
    Sweetheart08 Sep 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am requesting to stop direct debit from my account because I am not satisfied with the service provided. I want to stop the direct debit immediately and canceled my membership effectively upon receipt of this notice.

    Reply
    0 Votes
  • Jo
    Josephferr1974 Sep 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Joseph Ferrazzola money coming out of my bank account and have no idea... I don't use my credit card online only for Netflix and haven't signed into anything my account is
    4434 63xx xxxx 0089 people's choice credit union.. Australia can you sort this out its alot of money and I'm on centrelink payments and can't work..

    Reply
    0 Votes
  • Ry
    Ryan Goodwin Sep 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I can't able to send winks and favourite to the members? Online search? I am not happy with match.com customer service in UK, so hope you could able to fixed my problem on match.com
    Please could you able to resolved my issue I am going through on my account?

    Comments

    Reply
    0 Votes
  • Sh
    Shane Wragge Sep 01, 2018
    This comment was posted by
    a verified customer
    Verified customer

    A monthly direct debit is coming out of my bank

    Reply
    0 Votes
  • On
    One soft spoken mam Aug 27, 2018

    Please let me know why, I have paid for the account. I have set this account for a friend doing a job in South Africa and he would like to meet some one and start getting to know her during the time his is there working, it's a temporary job for a few months. Then will. E back in the states.

    Reply
    0 Votes
  • Sh
    Sherrie McLean Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I emailed 2 days ago an also in November 2017 to cancel my subscription I was told that my subscription was not renewable automatically you have deducted $171.00 from my account 2 days ago I want a full refund this is not right you can see i Havnt used your site since November 2017. I would like a response.

    Reply
    0 Votes
  • Li
    Linda sutman Aug 20, 2018

    Just opened my acct and am now locked out?

    Reply
    0 Votes
  • Hi
    Hillbilly #1 Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    It says my stuff is blocked why

    Comments

    Reply
    0 Votes
  • Ma
    MacBeth Ahrens Aug 20, 2018

    I have emailed, no reply. Can't find a number to call I received a lot of spam

    Reply
    0 Votes
  • Co
    Connie Lunney Aug 20, 2018

    They took my money I tried to go forward and then it pops up that you need to go [email protected] match.com. You go there and I get the same answere go to [email protected] Just cancel my payment and give me my money back. I have no idea where match.com is located or what it's postal code is.

    Connie Lunney

    Reply
    0 Votes
  • Da
    Dannyhar53 Aug 20, 2018

    this was not not to be purchasrd and we have not used refund my £70 my wife has just come out of hospital

    Reply
    0 Votes
  • Ly
    Lyl Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have canceled my subscriptions serval months now and you keep taking monthly payments using my credit card i didn't even get any benefits from this website this needs to stop ASAP effectively immediately otherwise i will take the matter futher and to social media and i should be refuded for the amounts since my cancellation Regards Lyliana Dolfo

    Reply
    0 Votes
  • Ca
    CastilloPR Aug 15, 2018

    There was a charge made on my card from wmv*match.com for 59.94 on 7/7/2018 and I haven't used that god forsaken site for months and I have and made sure to cancel my subscription when I did so all I really want is a simple refund and it'll be a done deal

    Reply
    0 Votes
  • An
    Anna Paula Zarbin Aug 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Yesterday I did my profile and also the payment ok after my profile blocked today again the same problem I called many times I believe 8 times I said I would like my refund the company said to me impossible my refund terrible customer service doesn't respect the clients

    Reply
    0 Votes
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