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eHarmony Customer Care Service

eHarmony, Inc.

2401 Colorado Ave #A200
Santa Monica
United States - 90404-3585

Customer Support Phone Numbers

+1 424 258 1199(USA) 5 1
+1 626 795 4814(USA) 1 1
+44 84 3504 7365(UK) 0 0
+44 20 3139 9050(UK) 0 0
+44 80 0028 0308(UK) 0 0
+1 626 585 4040 0 0

eHarmony Complaints & Reviews

eHarmony / Refund and customer service

I never do this on Jan 20, 2017
I tried to cancel my subscription to e- harmony on the day before it expired but they told me it had to be 48 hours which was made unclear. Then when I tried to talk to them all I got was someone who didn't know anything then they gave me an email to write to. Which basically was the same...

eHarmony / Refund request

DickieE on Jan 3, 2017
I began eHarmony and found it difficult to use. I tried many times to contact and found there was NO human being to explain my frustration. I am not very good with a computer. Result $ 47 plus or $ 150 . I finally contacted a person and was told NO I would not get a refund. This is poor...

eHarmony / Subscription

Steph Webb on Dec 18, 2016
I installed the app on my phone and completed the questions prompted. It was then explained that I needed to upgrade to be able to do certain things but the payment kept failing and then when it said it worked the app still wasn't showing me the upgraded view so I cancelled it. I then...

eHarmony / Scammers and hackers

Slipslide on Nov 22, 2016
I have tried to get into my account and finally did but there is no place on the page to shut down my account or even change my profile. If I could have changed my profile I would have told people that this is a scam and be weary. I would have wrote bad things to get their attention. Where...

eHarmony / Scammers and hackers

Slipslide on Nov 15, 2016
This started with match.com and because of match I can not get into any dating site. I'm asking eharmony to shut down my account and give me a refund. But eharmony chooses to let hackers in my account to take advantage of innocent men. I appolize for eharmoney. Just close out my account so...

eHarmony / Scams and hackers

Slipslide on Nov 11, 2016
I have put several complaints in and got no response so here I am again. Eharmonys tv commercial is a joke. I got more response from match. My account has been taken over by a hacker and eharmony does nothing to stop it. I have asked eharmony to delete my account and give me a refund. Why...

eHarmony / Profile scammed

Slipslide on Nov 8, 2016
Yesterday which was 11/7/2016 I had trouble getting into my account. It said my email or password is wrong. So I changed my password and email several times and still could not get into my profile. The same thing happened with match but on match I got to see a picture of a woman I did not...

eHarmony / Customer services

Angie-Louise on Oct 31, 2016
I was thrilled to receive a message from a match, but after trying several times to contact him, I couldn't. I phoned eharmony customer services, less then 24hrs after his message, and was surprised to be told he'd moved on. Next I was told he was no longer s member of eharmony. I have a...

eHarmony / Misleading advertising - preferences count for nothing

KC0 on Oct 13, 2016
Did you know that if you want to request a refund of your annual eHarmony subscription, you need to do so in the first 3 days? However, during the first 3 days of membership, eHarmony send you profiles to make it seem like they have a veritable database of suitable people and a match i...

eHarmony / Deceptive practices / lack of services for payment

Heelz on Sep 16, 2016
Although you provide settings they do not follow them. My settings were for only matches within 50 miles. I rarely received matches that were even within the same state, much less the same city. I signed up, I thought for just six-months turns out it is a year. I was told to add...

eHarmony / Online dating service

Chumlel on Aug 19, 2016
Although you provide settings they do not follow them. My settings were for only matches within 30 miles. I rarely received matches that were even within the same state, much less the same city. I signed up for 6 months but after 3 months was tired of matches from all over the country and...

eHarmony / Abysmal service

claire i on Aug 7, 2016
Where do I start? Consistently received matches outside my essential geographical preferences. Wrote emails complaining about this and received template email responses (one of which was actually addressed to someone else) and assurances that this would stop. It hasn't. Continued to also...

eHarmony / dating service

Carol1104 on Jun 10, 2016
I have been unable to get a reply from phone or email as I have left eHarmony now. I wanted to ensure my profile (or what is left of it as I deleted as much as possible when I had finished) is no longer shown but is completely deleted and not shown to members, as unused account people had...

eHarmony / Online dating service

camiller on May 25, 2016
EHarmony did the following to me: - made it extremely difficult to cancel their "auto renewal" of the monthly subscription. As I understand it, you are required to cancel the new auto-renewing subscription within a very narrow time window (a few days) of when the contract expires. very few...

eHarmony / Huge disappointment

Kylie on May 19, 2016
I used this site twice. First time when I tried eHarmony was back in 2014 and it was a really nice place to meet new people. About two months ago I decided to go back because I really missed eHarmony, so I went online and subscribed for 3 months. This site has changed in a bad way, there...

eHarmony / Impossible to quit!

Robbey on Mar 7, 2016
They make it impossible to quit! I joined eHarmony about two months ago and then decided that this site was pretty useless, so I decided to cancel my account. I had tried to cancel and get a refund for the rest of the subscription but they refused. I thought that was not so bad and but...

eHarmony / Worst site ever!

Greg on Feb 29, 2016
I really hate eHarmony. I've been on this site for about five months and send out tons of messages, but never received any answers from people I really was interested in! I am 23 years old and I set my matches for ages 21-28. The only messages I received were from people that are 40 and...

eHarmony / Online matches

Don Mozny on Feb 20, 2016
Since I joined eHarmony.com there are periods of time I cannot log onto my accout.it happened last weekend 2/14/ to 2/16. This weekend 2/19 to ? This is very frustrating. You cannot continue a online conversation with a possible match. At this time I am not looking for a refund. I just want what I paid for. Thank you Don Mozny. mozman1@live. com

eHarmony / Stay away from eHarmony!

Dina on Feb 12, 2016
I decided to give eHarmony a try and subscribed to a 3 day free trial. 3 days was enough from me to understand that this website is full of fakes, so I decided cancelled my subscription. I contacted customer service but received no reply. And then they charged $25 from my account and I...

eHarmony / The worst dating site

Kevin0 on Jan 29, 2016
I have been a member of eHarmony in the past and decided to give it a second chance. I signed up and few days later decided that I don't like it since the website had very few options available to me. So I contacted the customer service and requested to cancel my account. Their rep...

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