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Match.com Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Match.com, LLC

8300 Douglas Ave STE 800
Dallas
Texas
United States - 75225-5826

Customer Support Phone Numbers

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Match.com Complaints & Reviews

Match.com / blocked without explanation

As
Oct 14, 2019

I was a paying member at match.com for over ten years, then I was suddenly blocked, without explanation and without refund. i have found other males online with similar experiences but no females so i now wonder if there is gender discrimination taking place. I would be interested in...

Match.com / logging into match.com

Ja
Oct 13, 2019

Hi there I created and paid for an account last night Saturday 12th October . I tried to log in to my account on Sunday 13th October at 9am using my mobile and tablet which failed to log in on both devices. I am now unable to access the website via my mobile or my laptop. I have checked my...

Match.com / my account

St
Oct 11, 2019

Match.comMy username is lovingman2255. I paid for 6 months subscriptions and my account was blocked after 3 days. They said there is a problem with my account and I should contact the [protected]@match.com. I did but I got no respond whatsoever. Please I need you help me refund my money back. For the...

Match.com / locked out of my account

Me
Oct 04, 2019

I want to cancel my account. However I'm locked out. At one point I got in long enough to change my password but can't open anything else. The matches I am getting occasionally are totally inappropriate. I cannot access my account to search or look at my settings or anything. I would like...

Match.com / membership fee

Ri
Sep 29, 2019

they blocked me as soon as I paid for membership. They said they reserve the right to cancel with out a refund. it appears they have done this many times to other customers. There is nonviolation of policy and they do not have to prove there was any violation. I would Like a refund. They si...

Match.com / met wife on match.com 2012/lied/married/violent, abusive and incarcerated in last marriage twice for domestic violence

Re
Sep 09, 2019

I am very angry that i met this woman on Match.com, she has made my life a living hell, now i have a restraining order and had to have her removed from my home. She is a violent drug addict, already moved onto her next victim and we arent even divorced yet. She didnt even tell me she wa...

Match.com / online dating

Am
Sep 08, 2019

I would like to cancel my subscription to match.com I signed up for one month, then followed the procedure to cancel. However, the website keeps telling me that it is being updated. This has happened every single time that I have tried to cancel and I have now been charged a further fee for...

Match.com / you have me locked out of my account with no explanation

Dw
Sep 06, 2019

I have not been inappropriate on my account. I had not used it in a couple of years and thought that I would try to get back on to check out. Locked out. Please give a better explanation rather than Dear dinelyria, We received your inquiry requesting information about your Match account...

Match.com / complaint forum

In
Aug 26, 2019

I question this forum. I know one of the gentlemen who is mentioned in a complaint and the complaint is maliciously driven. There is no truth and the accuser used and slandered him by name. I don't find this forum just at all. I am not saying that some don't have legitimate complaints, but...

Match.com / amazon mistakenly cancelled my amazon card due to several unauthorized transaction. match.com should not have been deleted

Ch
Aug 22, 2019

An Amazon representative because Chase had noticed what they thought were bogus charges. being made on my debit card. In fact, they were correct in their assumptions. These charges were being made by some other dating sites that I had briefly checked out and their charges were not...

Match.com / fraud by attorney samuel kitchens texas attorney

Sa
Aug 21, 2019

Samuel Kitchens attorney Texas and Jeanette Teckman Texas attorney were forced to settle a major lawsuit that openly discriminated against people. The Tinder Plus Pricing Discrimination Class Action Lawsuit is Kim v. Tinder Inc., et al., Case No. 2:18-cv-03093, in the U.S. District Court...

Match.com / blocking my account when I travel abroad

12
Jul 18, 2019

Match.com consistently blocks my access to my account when I travel outside the US by detecting the IP address of the Internet connection I use. They don't ever disclose this policy to a customer when he/she signs up for an account. I have tried to resolve the problem by calling and...

Match.com / dating site

Gr
Jul 13, 2019

Please unlock my account. Stop locking my account please. I have never misbehaved, lied or did anything inappropriate. And my email is [protected]@gmail.com. Match keeps locking my account; I don't know why they keep doing that. I have never behave inappropriately on the site. Please unlock...

Match.com / match.com

Gr
Jul 04, 2019

Match.com locked me out. I don't know why. I did not do anything wrong. My email is [protected]@gmail.com. This morning I tried to log on but it won't let me it's telling me to contact support. I just got on the site a couple of days ago and I paid for the subscription. I feel like...

Match.com / scam the payment from my credit card for two years

Pr
Jun 26, 2019

30/05/2019 Wmv*WWW.MATCH.COM/BILL [protected] tx I never used your service, I didn't even registered for any service with payment. Your company steal my bank card info from match. Uk. And kept take money from my account for more than two years. Please refund my money, and call...

Match.com / match dot com deleted my account.

De
May 06, 2019

I have been a member of match.com off and on since 2004. I met a girl recently who did not like being rejected and sent an email to match.com. My account was terminated and blocked without an explanation except that I violated their terms of service. This same woman stalked me, followed me...

Match.com / cheated!

Bi
Apr 27, 2019

I was a Match.com member and I completed my guarantee period which entitled me to a free six month extension of my membership. Match.com charged my card anyway. I disputed the charge with my bank and Match.com took action! They closed my account, blocked me and banned me forever. They...

Match.com / unable to log on to account

Na
Apr 14, 2019

A few days ago cancelled by account with match.com but had been able to log on and still search and thought about re-starting my account again but when I logged on just now 4/14 1720 I was referred to the resolutions team but that address came straight to this sight. Don't understand why I...

Match.com / unauthorized continued charges

Ch
Apr 04, 2019

I am pretty certain nobody even checks this complaint board as this is my second complaint regarding Match.com and their sketchy attempts at charging credit cards numbers for a service you do not even use. Interesting how they have a "no refunds policy" is that because there are over 300...

Match.com / match.com unauthorised subscription

No
Mar 09, 2019

I am hitting a brick wall with Match.com over a credit card charge from out of the blue for a subscription that I did not sign up for. I was a past member but cancelled that back in 2009. I have not reactivated this account but have apparently been charged for doing so. The bank reversed...

Match.com / unauthorized payment from my account membership no [protected]

Mc
Mar 04, 2019

Hi I signed up with match in december, £9.99 per month for 6 months a payment was taken on 02/ 1 2019-19.98 and 02/02/29.88 so my 6 months have been payed ? I have checked my credit card and you have taken a further £59.98 ? Can you please let me know why this has happened Please refund...

Match.com / no quiero renovar la suscripción.

Si
Feb 19, 2019

Me suscribí a Match en noviembre/2018, por 3 meses y pagué 53 dólares. En diciembre (al mes)!!! ya no podía entrar en la página, no sé porqué motivo. Les escribí a la dirección que allí figuraba [protected]@support.match.com y con sorpresa observé que el mensaje no era recibido por esa...

Match.com / account was deleted but 1.5 years later hacked

Su
Feb 10, 2019

Match.comI was on Match.com and paid for 6 months in June 2017. A month later I deactivated my account because I met someone. During the one month I was exposed to a local profile that had been hacked by someone. Perhaps that was the window of opportunity but a year-and-a-half later, my account...

Match.com / unethical behavior, charging credit cards after attempts to cancel

Ch
Jan 29, 2019

After multiple attempts to cancel "my one week free trial". I have finally had to cancel my credit card number they have on file as they have been charging my card $38.99 since March 2018 when I have not even used their services. They have charged my card a total of $428.99 for a service...

Match.com / people state they want a long term relationship then go away

Un
Jan 26, 2019

i'm not too sure how this can be resolved but I think you should be aware, that people in their profiles state they want a serious relationship but then use you as a fling, which is totally not right. it is horrible to have to go through the heartbreak, when you have felt like you found...

Match.com / fraudulent charge on credit card

Pe
Jan 21, 2019

Match.com Obtained my credit card info and attempted to charge $80.97without ever me even ever being on the site none less give them my credit card info name and email my wife now assumes I was on this site and has caused major turmoil in our lives she called the number and stupidly gave...

Match.com / my account got terminated

Ju
Jan 13, 2019

I bought the 6 month membership with match and 2 days after they approved my account, the terminated my account and wrote me an email stating that it was in the best interest of the community to terminate my account because they claim I violated their terms. I'm bewildered and have no idea...

Match.com / whole service

Re
Jan 07, 2019

So many profiles on here are fake - clearly not written by anyone with English as their first language. This is clearly just an exercise in getting people to part with cash. You sign up, get loads of winks and favourites from people, not as bad on here with 24 yr olds wltm but as soon a...

Match.com / the messages I send to patential partner's are not being sent word for word.

Va
Jan 06, 2019

6/1/2019. I messaged a person that I wanted to contact. Then when I pressed the send icon, the message did not appear on the message board as I had written. This is very embarrassing and totally unacceptable. It portrays that the sender is illiterate and the person receiving it will not...

Match.com / termination of my account

Dec 04, 2018

My account got banned for no reason. I reported a member who would send me sexual and offensive messages after I tried to log back in I couldn't - I thought this must be a mistake I haven't done anything! I'd never be rude to anyone and only speak politely and appropriate. I have a very...

Match.com / is opening emails from match is costing me my relationship

Ju
Nov 09, 2018

Hi, My girlfriends sister has told my girlfriend that I still have a profile on Match.com and it is showing that I have been recently active. They now both think I have been active on match looking at the profiles of other users. Apparently I have been recently active!! we met on match...

Match.com / cancelling the subscription

Tw
Oct 23, 2018

This service is completely frustrating and unprofessional when you attempt to cancel. I am so disgusted in Match which intend to notify the Federal trade commission indicating unfair business practice by not being cooperative. They teach the customer service not being to help, they hang up...

Match.com / I changed password on account for security and now I am blocked from account

Su
Oct 21, 2018

Twice over yesterday and today i have suspended my account but had concerns yesterday morning and this morning when i received selection emails which i know stop if you suspend your account. I read advice fro match on this subject and did what was suggested. I changed my password and logged...

Match.com / access to my account has been block by match while I am trying to set it up.

Bo
Oct 10, 2018

I got this email and click to open the account and it was blocked. Your account info has been updated. Say hello to your new info. Your account updates went through without a hitch. Take a sec to make sure everything looks OK. Your gender: 1 If you received this email and didn't change your...

Match.com / logging into account

Hi
Oct 05, 2018

I have been trying to get into my account and even clicked on the password to get an email to reset it. Nothing. I am tired of paying for nothing. I don't even get emails for prospective matches like I used to. This site has done nothing for me or my account. I am an unhappy customer and...

Match.com / terminating my subscription with no just cause

Sh
Sep 15, 2018

Match.comI was sucscribed to match.com for less than 48 hours when "access to my account has been blocked by match". I was to reach out to an email for more information which I did. The first email response said "I appreciate the time you've taken to contact Match. I am happy to look into this for...

Match.com / messages

Mi
Sep 13, 2018

My messages are failing to send, it's not my WiFi connection as all other apps work fine. Only signed up yesterday and am finding it very frustrating, it's caising me to re write messages only for them to fail again, wouldn't be so bad if the remains in my out box for...

Match.com / was reactivating a closed account and was told they were terminating me permanently without a reason.

Be
Sep 05, 2018

I was a member of Match and Ourtime for a period of 6 to 9 months. I finally cancelled both of them about 1 1/2 years ago. Recently I tried to reactivate Match and was told that my account was permanently closed due to violations of the terms of agreement which they were allowed not to...

Match.com / cancelation of subscription

Ge
Sep 02, 2018

My username is Gelati Member ID [protected] I hereby are making a complaint regarding Match.com product. My password is no longer working and I have made 5 attempt to cancel my subscription with no assistance since 29/8/18. Last reference number provided on 1/9/18 wa...

Match.com / john gergely

Jo
Aug 28, 2018

John Gergely's account has been changed twice because customer support told him he needed to setup a new account. He does not have computer skills and uses his phone for match. You sent him an email to sign back up and he has and again cannot access his account he called in for help and...