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Match.com Customer Care Service

Match.com, LLC

8300 Douglas Ave STE 800
Dallas
Texas
United States - 75225-5826

Customer Support Phone Numbers

Phone:
+1 214 576 9388 90 29
Fax:
+1 214 594 9020 4 3
 

Match.com Complaints & Reviews

Match.com / automatic renewal

Ms
Ms. Tia on Oct 12, 2017
I canceled my subscription thru my settings before the renewal date. I was setup for a 3 month renewal and i went online before the renewal due date but was still billed anyway and at a higher rate and even though I went thru the system and i recieved a messagw that I would not be. I need...

Match.com / account hacked

Co
coneith on Oct 9, 2017
This all started 9/20/17 and I've been back and forth with customer service in emails and by phone, told to change my password because of "suspicious activity" on my account. After many emails asking what was going on, they said someone other than myself sent out unacceptable emails that...

Match.com / subscription

Ca
cambri7 on Oct 9, 2017
DO NOT use Match! They will take all of your money even when you have turned off auto renewal. WILL NOT issue a full refund and will not let you speak to anyone but the service rep. WORST customer service EVER! I have given them so much money over the years and will never use them again...

Match.com / subscription renewal

Sa
saul podemski on Oct 4, 2017
clearly, i have the same type of complaint as many others i signed up for 1 month and used the service for the month i followed the necessary steps for cancellation after the first month + i removed my profile + i removed all of my details + i removed my photos they have admitted that there...

Match.com / auto renewal of subscription, which I had cancelled two months previously

Sr
srdies on Oct 3, 2017
At the end of July 2017, my subscription was extended without my authorization to the end of December (rather than the end of September) and I was charged for it. I called and was provided with a refund. Immediately after this, I cancelled my subscription on the website so that it would...

Match.com / refund of subscription request rejected

An
Andy Coorr on Sep 30, 2017
This company refused to refund my subscription only moments after it was taken. It was not clear to me that the Subscription Would be automatically renewed. It's also not apparent where to make an official complaint. It's basically a scam. I have tried to cancel my payment through PayPal but...

Match.com / match.com reactivation

Me
Melross on Sep 26, 2017
I am no a member of match and I haven't been for almost 3 years. That is because I am in a relationship. In the past 24 hours, my account has been reactivated and I have received approximately 25 emails from match, telling me about how men love my profile. Why was my profile up and...

Match.com / allowing my husband to be on your dating site

Fl
flsimm on Sep 25, 2017
I have contacted you before regarding my husband having accounts on your dating site. You have confirmed him by his FB account. Please go to it and see his relationship status as "married". Our wedding pictures are also on there in his photos. We are a married couple living together. Hi...

Match.com / subscription overcharged and failure to give alert of subscription renewal

Gs
G s d on Sep 25, 2017
1. Match.com did not give me notifications alert of membership subscription renewal date prior to the due date. I have wanted to update my profile and do different subscription. How do I get full refund to start everything as I wanted to? I was not aware my due date was 19/09/2017 2. My...

Match.com / online dating service

Sm
Smichaels on Sep 18, 2017
My account was hacked. Upon notifying their customer service department today, September 16, 2017, I was told they would cancel my account as of this date. However, they said they would continue to charge me until February, 2018. When I asked to speak with a supervisor, I was told nothing...

Match.com / money taken out of my account

Si
Sinead Breen on Sep 18, 2017
I believed I had cancelled this match.com months ago. My iTunes account had shown as subscription were all non auto renewal. Today I find that £60 had been taken out of my account. When I rang customer services they told me that they can do nothing about this. I am extremely unset and fell...

Match.com / account hacked

Js
jstetz01 on Sep 17, 2017
My account was hacked, match closed my account and refunded my money, but never sent any explanation wnat was going on. I never wanted a refund just the problem fixed. I called Match they told me to use a different email and start over, so I did. Then after a few days Match closed my...

Match.com / unauthorised payment

Be
Beckster77 on Sep 14, 2017
Hello, I have not logged onto this site for a few years now and I was not aware that I still had an active account, however I was recently charged an amount I DID NOT AUTHORISE. I did not receive an email nor a notification to ask if I wanted to renew or give me prior warning of an amount...

Match.com / customer service

Ni
nicki11 on Sep 13, 2017
I have today rung your customer services to inform you that you have taken another £59.94 off my bank card for my mother in laws subscription! The payment was a one off payment for her birthday not a continuous subscription as I do not intend to continuously pay for my m in laws dating...

Match.com / unauthorized charges - no service

Wk
W.K.Freund on Sep 12, 2017
On August 22, I signed up for a dating service on line and was charged $62.98 on my discover card. On August 26, I called #800-326-5161 because I was unable to log into my account. I provided all information including the charge account. However, The problem persisted and now I find out...

Match.com / It's a scam

St
Steve Timmins on Sep 11, 2017
They will give you a hard time when it comes to the need to get their help. Don't know how to reach them. They are the only one who can help me with my issues with the website, but they are silent. No one of them wants to help. So special support for accounts. What are supposed to do...

Match.com / unethical behavior

Ch
Christopher Spare on Sep 5, 2017
on July 31 my paypal account was charged for a renewal subscription. Not only had I turned this off previously in settings, but I had also stopped using the account due to all the fraudulent accounts and scammers. When signing up, I was tempted because it said if you did not meet your...

Match.com / hacked 3 times match.com

De
Dee2424 on Sep 3, 2017
My account has been hacked twice since March. I missed time on the site and contact with men I was talking to. Now I am locked out again. I received a message today on a Sunday that there is a problem with my account. Again? I am unable to communicate with anyone. They are not providing me...

Match.com / buscador de pareja

Am
Amaris varela on Aug 30, 2017
No autoricé la compra de este servicio Requiero que sea anulada dicha suscripción y sea devuelta la totalidad del dinero que hayan hecho con mi tarjeta de crédito Esta página es lo más malo que existe en cuanto el servició que ofrecen Por lo que exigo anulación de inmediato de esta suscripción y devolución de mi dinero Amaris Varela Neira

Match.com / subscription renewal and overcharging

Mh
MH 11 on Aug 30, 2017
The customer service is absolutely horrible. I received a notice that my subscription renewed after I put in settings not to renew and they charged me a higher rate. The refuse to credit or give any refund said it was my fault after I caught it the same day today. I don't want this service...

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