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Match.com Customer Care Service

Match.com, LLC

8300 Douglas Ave STE 800
United States - 75225-5826

Customer Support Phone Numbers

+1 214 576 9388 51 13
+1 214 594 9020 3 1

Match.com Complaints & Reviews

Match.com / Auto renewal

Lily Redden on Feb 21, 2017
I joined match.com on Nov.21, 2016. I've had a horrible experience and went online to cancel on Feb.19th, 2017 before my subscription ended. I noticed it said it was canceled for May21st, 2017 so I called but no one was available. I called again today and they told me I had to cancel...

Match.com / Charged when I cancelled my subscription of $68.97

ckovajr2 on Feb 21, 2017
I do not remember my Match account info. But my email is Jane.Olson71@yahoo.com. I "think" my user name was Hello Jane. Charge of $68.97 to match.com. I am disputing this charge as I am unfairly being charged. I called Match.com to try & resolve this charge on my own. They were willing to...

Match.com / After my subscription expired

Geemah on Feb 15, 2017
After my subscription expired in January and before I rejoined, a friend tried to contact me on the site and he tells me today 'you were taken off the site for a fake profile ' and. 'They had you as unreal profile and deleted you!!-1 would surely complain!!'. How can Match.com get away with...

Match.com / Failure to give refund.

Marcy Young on Feb 14, 2017
I cancelled my subscription in October, 2016, yet you charged my account again Feb 6, 2017. I cancelled online again, and called for a refund. You refused to give a refund saying I must pay for one month subscription. I do not WANT a month subscription, and need the refund immediately. I...

Match.com / Dating services

PrinceofLove on Feb 14, 2017
I called match.com and spoke to two representatives yesterday concerning my request for a refund of about $132 That I had subscribed to meet other female members because I have written 14 female members with Poetry about two weeks ago but I haven't received a response from either one of...

Match.com / I was hacked

Cynthia St.Lawrence on Feb 8, 2017
I have been on Match less than a month somehow someone got into my account and it's hacked it I got some kind of a weird email saying that a double profile after that I'm getting all sorts of emails from members using different names are calling me different names I want to be taken off...

Match.com / Online dating subscription

LiCorp on Jan 30, 2017
Sunday, January 22nd I decided to sign up for match.com in the hopes of finding some great connections with people. I believed that match.com was one of the more promising online dating services out there. As I proceeded to complete my registration, I entered all information into the boxe...

Match.com / Unauthorized renewal/credit card charges

dont know on Jan 30, 2017
I received and email confirming my cancellation for Jan 28, 2017 on the 28th I saw my credit card charged very conventionally that is a Saturday which you can not contact match until a Monday went online to complain. Finally contacted them twice once with my bank other by myself and wa...

Match.com / Match.com

Careing on Jan 22, 2017
I have no idea of what the problem is because you say nothing. I have had a problem with our time.com and dropped it and went to match.com. If this problem is not resolved by 6:00 tonight I will be leaving you and will be moving to eHarmony.com and I will DUMP you and place a complaint...

Match.com SN, LLC / Login inability

Mike3y on Jan 20, 2017
I subscribed to the Match.com on 18/01/17, and it has been 3 days from that date that I can't log in to my account. I did the "forgot password" which sends you a email, but didn't work. I also contacted them and they told me to send them my details which still didn't work. I keep emailing...

Match.com / My credit card

Dorothy A Henderson on Jan 16, 2017
Hello, my name Dorothy Henderson, I am having a problem logging in to reactivate my account. I have called match.com twice today. They told me my card isn't working. It is a capital one master card. So I called Capital One and they told me my capital one is good, their is no problem. Could...

Match.com / My account was renewed after I cancelled it.

Marti Runnels on Jan 16, 2017
My account was due to renew on jan. 3rd. I went online and submitted my cancellation, deactivation on dec. 30, 2016. My account was charged and reactivated on jan. 3, 2017. I called them, got a recording. I emailed customer service and got back a standard reply that I needed to go on and...

Match.com / Been a member for 5 months suddenly I couldn't access my account

Alan Orr on Jan 15, 2017
Hi I have been a member of match.com for 5 months, I wasn't really using it until last week, I was making some progress until yesterday afternoon I just couldn't get online. They said they did not recognise my email address or my password even although I did not change it. The problem is if you...

Match.com / Deactivated my account and still charged

Melissa Letner on Jan 14, 2017
I tried to cancel 12/1/16 but the mobile app was having issuses and wouldn't let me cancel my membership. Tried again the next day 12/2/16 and deactivated my account. I have tried emailing numerous times, but the emails won't go though. The better business Bureau has numerous complaint...

Match.com / Phone app not working, tried to cancel and receive refund was told they don't do that even though it was less than 24 hours!

S15678 on Jan 4, 2017
I signed up for an online membership about 10am, ended up upgrading another 9.99 for a certain feature. Downloaded the phone app for a galaxy 6. The app would pull up my main information and messages but would not let me click on anything else without the app loading and loading and never...

Match.com / Sign in

sissycindy on Dec 31, 2016
I joined yesterday and when I tried to sign in it said I was blocked. I paid for a 6 month subscription. I was informed by e-mail that my account had been approved but when I tried to sign in, I found I could not. I would like either a refund or be able to access my account. I wonder how...

Match.com SN, LLC / Customer service

Kimerry on Dec 14, 2016
Resolution officer#22129 "Julius" At this point I have given up on trying to resolve my billing issue. I have accepted the fact that this company is completely taking advantage of me. I am not asking for a refund as I realize it was my fault for not reading the fine print. I was simply...

Match.com / Subscription

Thesisrediculous on Dec 13, 2016
I am pissed. I tried to cancel my subscription last month and even emailed someone at this business and they still withdrew money from my account! They won't refund me my money... Instead they said they have just cancelled it now! But it was supposed to be cancelled a month ago! I'm...

Match.com / Don't want to be sent matches.

deuceofbaringo on Nov 29, 2016
i've telephoned Match.com worthless, incompetent customer service FOUR times. i've repeatedly asked that no "match's" be mailed to me. it's so disturbing. upsetting. aggravating. CAN SOMEONE STOP THIS CRAP FROM COMING TO ME? I pulled my profile and told Match not send emails, "she'...

Match.com / refund not received

Julia White on Nov 21, 2016
I had cancelled my subscription with Match.com but the next 3 months payment was withdrawn from my bank account. I first contacted them on the 31st Oct and was told I would receive a full refund. We are now on the 21st November and I am still waiting. I have phoned on numerous occasions to...

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