Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Match.com Logo

Match.com Customer Care Service

Match.com, LLC

8300 Douglas Ave STE 800
United States - 75225-5826

Customer Support Phone Numbers

+1 214 576 9388 69 24
+1 214 594 9020 3 1

Match.com Complaints & Reviews

Match.com / online dating

DSKimball on May 26, 2017
I was auto renewed even though I had asked not to be. When I called I was offered to be only charged half since I had not used the system in the first few days of the renewal. When I saw I had been charged the full amount, I disputed it with my bank. My bank declined and held up the total...

Match.com / the service i've never been provided

Songul Cicek on May 23, 2017
You should double check to become a member for match.com. This website was offering a month payment like $26; however, you ended up being charged more that what it's shown. Couple months ago, a friend of mine suggested me to sign up and I thought that it could have been fine to pay $26 for...

Match.com / Match.com hidden payment service

Kirstyb on May 22, 2017
I joined Match not so long ago, I'm so angry with Mach because I can't access anything with out paying, if any one emails me and I click on it it says I have to subscribe, I want to see who's looked at my page I can't have have to pay same with winks, boosts and I can't access who made me...

Match.com / dating site account

Tracy Meme Taylor on May 21, 2017
I opened an account for my brother on match.com and discovered his e-mail address is not right it should be edoedoo@yandex.com can you please fix it for me I can be contacted at Yellowrose2727@gmail.com My brothers name is Donald ressler Your quick attion to this matter would be much...

Match.com / automatic renewal / customer service

Joanne C on May 11, 2017
Good Afternoon, Today just over £44 was taken automatically from my account for the automatic renewal of my match subscription. I called to see if I could claw back the money as I'm a single parent who didn't realise the renewal was automatic. What I'm actually here to complain about...

Match.com / Refund

Manuela Johnson on May 8, 2017
I was charged for what supposed to be a free 30 day trial $142.76 on 03.25.76. I cancelled within 24 hours and they refuse to refund my money.Match.com needs to be shut down. They dont even tell you how much it will cost, they charge and don't care.I have disputed this charge with my...

Match.com / match.com and other match owned sites such as chemistry and our times

RAC1 on May 2, 2017
I was on Match with a year subscription - which I was tricked into because the site lists the fees by month but doesn't make it clear that you will be charged one time for the whole year. During that year and 6 months additional, I have tried to stop any auto renewals but they keep happening...

Match.com / Unauthorized credit card charges

Charo on Apr 24, 2017
Match.com charge my account with out my authorization not only they charge my account but they lie about the whole process to gain time. This is dishonest company. I am requesting my refund of $80.97 for my account # 266837543. We did not renew any membership we contact them that we wish not...

Match.com / Someone hacked my account

Christina betancourt on Apr 18, 2017
crisbeeb@yahoo.com account was hacked then I opened my other account so I could look at the first account. cristina _betancourt@aol.com is hacked also. I can't get into either account. I don't want to be on match anymore. I'm OK with that. But I want both accounts deleted. I don't like my...

Match.com / dating site / get your refund

Mark Sayenon on Apr 18, 2017
They refuse to give you a refund with their automatic renewal, even when you catch it right away and tell them you canceled it months ago. You have to call your credit card and dispute the charges. Tell them in no uncertain terms you canceled your subscription months ago, but they still...

Match.com / Auto renewal

T Gray on Apr 16, 2017
I talked to customer service and went online And used the cancelled auto renewal. Yesterday you charged my PayPal account $131.94. Invoice #208331218. My PayPal transaction ID# 8CG331733E987680R. I expect a full refund! The first month are so, you reopened an old account that was set up...

Match.com / Customer service

Shaniq on Apr 14, 2017
I have been trying to cancel my subscription for months. I was unable to log into my account and followed the instructions to email the customer service with all the specifics. I also included that I wanted to cancel my subscription. There was no phone number offered so I couldn't speak to...

Match.com / After paying for a full six month membership they refuse to honor their six month guarantee

Mooser on Apr 10, 2017
After paying full price for a 6 month membership in good faith that if needed I would be able to renew at no cost, per the written guarantee, they say that my renewal does not qualify for reasons that were never disclosed to me. My membership was active, I was making sure to comply with...

Match.com / Do you even screen your clients?!

Marcy A Blais on Apr 9, 2017
I have been signed up for 2 months now... fielded a lot of emails and decided on 3 men. The first man was from Massachusetts same state as me and we started talking, 2 weeks later he said he had work In Ghana ..then suddenly he lost his wallet?! Asked me for money!! Needless to say stopped...

Match.com / Match.com

SaraPetersen on Apr 7, 2017
I just realized I was being charged for match.com. I had signed up for a 3 month subscription to satisfy my friends but didn't use this. I just noticed that I have twice been charged for the service beyond my original subscription. I called to have the charges removed and they refused to...

Match.com / Canceling subscription

Donna Bellinger Ryan on Apr 4, 2017
I called the help line and talked with the chat line regarding getting a refund. They totally stone wall you and have no intention of refunding your money. Their customer service is located in the Philippines and they are obviously working off a script. There is no recourse to getting your...

Match.com / Account blocked

Wayne Taylor on Apr 4, 2017
I have spent hours trying to get this matter resolved but to no avail...you sent a new password, 986061, but it still doesn't work. My account has been blocked for months!!! You obviously do not a geek that can solve this situation...tell me did you draft my account months ago and send me...

Match.com / Won't let people change password when stalkers hack into your account

user1646690 on Mar 14, 2017
I have several ex girlfriends who are cyber-stalking me online, including hacking into my dating websites to screw around with my dating prospects or send un-authorized messages on my behalf too get me into trouble. Every other dating website I am part of (OkCupid, Plenty of Fish, Christian...

Match.com / Auto renewal after cancelling account

Phillip Nelson on Feb 22, 2017
Hello, I am writing to dispute the auto renewal charge for a three month subscription which I was charged for after I had deleted/cancelled my account. I called customer service, and they would only offer an 18.01 refund even after confirming I hadn't been active on the site for some time...

Match.com / Auto renewal

Lily Redden on Feb 21, 2017
I joined match.com on Nov.21, 2016. I've had a horrible experience and went online to cancel on Feb.19th, 2017 before my subscription ended. I noticed it said it was canceled for May21st, 2017 so I called but no one was available. I called again today and they told me I had to cancel...

Contact Us


Your Pictures Reveal Your Location
Your Pictures Reveal Your Location
more videos More Videos

Reply to