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Match.com
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1.8 481 Reviews

Match.com Complaints Summary

91 Resolved
389 Unresolved
Our verdict: With Match.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Match.com reviews & complaints 481

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Newest Match.com reviews & complaints

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L
1:05 pm EDT

Match.com unauthorized charges and fraud

I signed on for the service in April 2016. One month later, I met someone (not on this site, which seems to only have inactive members). Since I already knew how sneaky match.com is with their auto-renewals, I wanted to make sure I don't get charged again in 6 months, so I MADE A POINT to IMMEDIATELY CANCEL my subscription. I KNEW I needed to do this to not get charged again. So, I cancel, I believe it was May 17, and never logged back in since a) I was now in a relationship, and b) I thought it was all taken care of. Then this morning I got a notice in my email saying I was charged again for the next 6 months. WHAT? So I called their consumer complaint hotline and they have the audacity to tell me that I reactivated my account a few days after I canceled it. I DIDN'T. I NEVER logged back onto the site, much less reactivated it, and I know this for a fact. That's a blatant lie and I'm really, really mad. I'm even more pissed off that they're only offering me a "partial" refund, even after I told them that this is fraud, that I never reactivated it. I mean, how convenient for them, right? Just blame it on the consumer that she "reactivated", and still pocket half of the payment. I don't know if it was a computer glitch or them fraudulently reactivating my account, but either way they refused to work with me on getting a full refund and just blamed it on me.
On top of it, as a dating site it sucks. Most members are not active, and I didn't get one date out of it, when I never had any issues on other dating sites.
If you value your money and actually want to date, STAY AWAY! It's a scam! Not only did I waste my money to begin with, now I feel like they unlawfully pocketed my money while refusing to work with me on getting a full refund. ESPECIALLY considering I contacted them the same day they charged me. I can't remember the last time I wrote a negative review. But this is the worst customer service I've ever encountered, I haven't been this mad in a long time, and I'm going to write a negative review everywhere I can. What a rip-off.

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S
12:50 am EDT

Match.com I cannot stop daily emails

I am not a member for years now and yet I get constant emails. I do not want to create an account to complain bc I'm afraid it will get worse. I am happily married and would like to stay that way. Please help!

I took a snap shot of just 2 of the emails and I get at least 2-5 everyday.

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8:08 am EDT

Match.com auto renewal is a fraud

Match.com's auto renewal is really a fraud. Most customers don't even realize that they signed up for auto renewal. It's hidden in the terms and agreements. And the only way to turn off the auto renewal is to CANCEL your subscription. Otherwise, your credit card will be charged. When I called them and requested a full refund. The rep said that they never give full refund, they can only do a downgrade. In other words, they will only give refund of $34 on a charge of $98. This is Fraudulent and really annoying to all customers. I am going to file a dispute with my credit card, AE. They say they will help me. we will see how that comes out. Please try to stay away from Match.com to protect yourself.

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Lburch33
, US
Oct 07, 2016 6:51 am EDT

I closed my account last year and now I see charges to my credit card on 10/02 for $9.98 and 71.97... And again on 10/03 for $9.98 and $71.97... Please credit my credit card account and make sure my match account is closed...

Larry Burchfield
[protected]

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L
2:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com auto renew is deceptive

IF you want to stop auto renewal charges from match, I strongly suggest you delete your profile from their site. I thought I stopped the auto renewal, I clicked the ‘auto renew’ button to stop auto renew. But when I looked at my bank statement, match had automatically withdrew the $107. I called to request a refund and was told the only way a subscription is NOT auto renewed is to CANCEL the subscription BEFORE it is renewed. What a racket! If you want to try online dating try a site called ‘plenty of fish’. It’s free.

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S
1:21 pm EDT

Match.com instalments still taken after cancel

After joining match while they had an offer on I was not interested in continuing so I logged in and cancelled my subs in time. Or so I thought. Match have continued to take a ridiculous amount of $44 gbp a month of my card?! This is crazy, I hadn't logged in to my account as I suspended it knowing that I didn't want it. Seriously crazy amount of money to be taken from your credit card.

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Trishnalynn
, US
Sep 15, 2016 1:27 pm EDT

That is against the law here and I received retribution from a health club that did that after a class action law suit was filed. (Not by me)

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B
11:32 am EDT

Match.com unauthorized paypal charge

I had a paypal payment to Match.com 4 days ago. I contacted match.com today and told them that I had not authorized automatic renewal of my subscription. They refused to refund the payment saying that my account was set up for auto renewal. I know that I went in to my account when I first opened it and turned off the automatic renewal (which they do not even tell you is turned on in the first place). I told them that I would dispute the charge through paypal. So far I am unable to figure out how to do that through paypal.

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LlWw
, US
Oct 05, 2016 8:17 am EDT

you can't dispute that with paypal. You can only try disputing that with the credit card issuer. I have a similar situation.

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N
5:02 am EDT

Match.com fraudulent charges

I have never been a member or had any account with match.com.

On 8/29/16 @ 5:28pm est i called the [protected] regarding fraudulent match.com charges made on my check card. I was insured they would be refunded. No refunds have been received.

Match.com deducted a total of $73.98; deducting $36.99 on 7/13/2016 and $36.99 on 8/15/2016 from my bank account.

Below are the details from bank statement:
* 8/15/2016 withdrawal debit card / wmv*match.com [protected] tx date 08/13/16 26622600000020133543284 7273 %% card 15 #6914 %% mcc 7273 $36.99

* 7/13/2016 withdrawal debit card / wmv*match.com [protected] tx date 07/13/16 16619500000711861543283 7273 %% card 15 #6914 %% mcc 7273 $36.99

*note card was canceled immediately and reported fraudulent charges to bank.

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8:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com online dating

Company can bombard you with purchasing BUT refuses to give credit when cancelling I am living out of the country and just received my statement. Called to cancel and get credit and was told they don't give back credit. What a ripoff ! How can this continue? Why isn't there a class action suit. Surely, they should not be permitted to refuse to credit what they charge if you are no longer using it.

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6:01 pm EDT

Match.com no refunds even if it's their fault

Id like to express how unprofessional and unhelpful this company has been. I tried canceling my profile two months ago and then a few days ago saw they took out another payment for 6 months after trying to cancel two months prior. After speaking to two reps from the company, they were not able to give me back the refund of $68.50. It had also been pretty clear that i havent been active on my profile for months and using common sense (Which them and their employees seem to lack) it would make sense as to why i tried canceling my profile two months ago. Wouldnt that make sense to anyone with a brain?! Clearly their website or app had a glitch and didnt get the cancel confirmation and now theyre making it my problem by not giving me a refund for the 6mo membership they recharged me for this week. Does that not make sense to these idiots? Is $70 really that important to them that they cannot give a refund to a loyal customer for years mind you?! Technically they already got me paying for those 4months when i wasnt even using it, but then theyre going to charge me for another 6months when their website clearly had a glitch when i tried to cancel?! Theyre not even willing to give $70 measley dollars back to a customer, obviously because $70 is really important to their gigantic company. Its not really about $70, its the principle of it. Making their website or app glitch their customers problem and making them pay for it over seventy dollars.

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9:02 am EDT

Match.com my account was blocked for no reason, no refund was issued

I enrolled to match.com on and off for years, the last time I enrolled my account was blocked, my current email is still blocked, I reached out to the customer support, they confirmed that my account was blocked but did not specify why, they said that once i agreed with their service agreement (although I did not violate any of them), they can't say why my account was blocked and can't issue a refund.
to say more, I have never had any criminal record, I went on a couple of dates in which I became friends with the girls i hangout with since there was no chemistry between us, but never had any issues whatsoever. This was the answer i received:

Response By Email (David) (12/04/2015 03:30 PM)
Greetings,

We received your inquiry regarding the status of your Match.com membership.

Please know that due to our Terms of Use, your Match.com account has been terminated. Due to our privacy practices, we cannot disclose specifics about any Match.com account, including your own.

If you wish to obtain additional information, a valid subpoena, search warrant, or court order directed to Match.com is required.

Our Privacy Policy can be viewed at the following link: http://www.match.com/registration/privacystatement.aspx

Our Terms of Use can be referenced at the following link: http://www.match.com/registration/membagr.aspx

Regards,

David
Match.com Customer Support

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Harris Reiter
, US
Jul 30, 2016 2:55 am EDT
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Please explain to me why I can not sign into Match.com.
Thank you.
Harris Reiter

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Harris Reiter
, US
Jul 30, 2016 2:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't understand why I cannot sign into Match.com. Can you explain this to me?
Thanks.
Hmarlin48@gmail.com

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6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com cancellation membership with prior notice/explanation

Totally cheating website! Do not waste your money!
They charged my credit card account $77 and cancel my membership without any notice! I requested to know the reasons of account cancellation and asked for a refund but the reps never tell me the reasons except they receive a validity-issued subpoena. That was the most ridiculous request i've ever heard. Who is going to spend their time and energy to ask for a subpoena just to know their reason? They are rude and don't treat customers respectfully. They are very unethical company, avoid them at all! Then I asked for help from my bank - wells fargo. After they did some investigation, I got my full refund. Guys, contact your bank! They will protect their value customers and dont let match.com take your money in any ways. Company like that should be closed by the federal long time ago. Do not let anyone to be their victims.

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3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com charged my credit card for 6-month subscription without my authorization

I was searching Match, com to see if there were any "new" profiles. When I did this the subscription page came up and then it instantly went to "congratulations! you have reactivated your membership". There was no credit card info and I did not give my consent or authorization. They charged my credit card for $119.94 for a six-month bundle.

I called Match's toll free number 6 times. The call centers must be over in India or the Middle East as everyone I spoke to had an accent and was impossible to understand. I was hung up on, and put on hold indefinitely for 4 out of the 6 calls I made. I was told each time I was ineligible for a refund.

Each time they asked me for my email, my phone number, my date of birth, and my zip code. When I told them I would subscribe for one month, they continued to tell me I was "ineligible" for a refund of any kind.

I have been a member of MATCH on and off for over 20 years. Match.com is a complete rip-off and I would strongly suggest you avoid this dating site at all costs. They are not customer service oriented, they are dishonest and by reviewing this site, I see I'm not the only one who got ripped off!

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Update by Royallgal
Jul 09, 2016 9:15 am EDT

Already did and they told me they can't reverse the charges. I wouldn't need to post a complaint if I hadn't already taken that path.

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MJFletcher
, US
Jul 10, 2016 8:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Match.com did a similar rip-off on me, until I realized their tactic. I paid for an "Introductory" membership, and being underwhelmed by the site, I decided to terminate my membership. I filled in the information and clicked "send; then another screen was forced upon me to confirm my intention to terminate. Again, I filled in the information and clicked "send", and again another screen was forced upon me to discourage my intention. I decided that I had sufficiently communicated my decision, so I closed the browser without jumping through the third hoop. That's why they were "authorized" to charge my card without my approval or my awareness. I discovered the charge on my statement and cancelled the card to stop their thieving.

Wine Is Good
Wine Is Good
, US
Jul 09, 2016 9:43 am EDT

If your card carrier will not reverse the charges, then they believe the charges to be legitimate. That means, that they believe you were given ample warning of a charge at the time of purchase, and do not feel the charge is in error. Now as you state being a member off and on for 20 years, I have to believe that at some point you have used the internet to renew your subscriptions. If you have used the same card for these subscriptions, the card company has some indication that you know how to use the website in question, and have authorized these charges in the past. Simply speaking, you have clicked YES previously, more than once. Therefore, they believe, as do I, that you did so again.

Wine Is Good
Wine Is Good
, US
Jul 09, 2016 7:44 am EDT

I was going to ask how they got your card info, but I can see from your post that you have been a member for 20 years. If you did not authorize the charge, then instead of jumping on here to complain about it, call your card and contest the charge.

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J
9:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Match.com unable to cancel account while on web page

i'm trying to close down my match.com account and having problems the area which you can do this has moved and has become a password protection... which will not allow me pass saying incorrect details - i have meet someone and want to close down my account before they take another payment... as soon as i want to do this the account hides t but happly tells you if you don't close it down 24 hours before renewal date they will take another £86.00, so i have called the site on [protected] which close very early in the afternoon 5.00 pm so went out of my way took time off work to call to be greeted with we cant help you, system is down, i asked to talk to someone on how i too... and before i could finish was told we can not help you as system is down and again tried to explain my problem but again the lady said we closing soon so will have to finish the call - i asked could i talk to someone in charge ''no they are all busy'' have you a complaints number i can call '' we have only one number'' i asked again can i talk to your manager she put me on hold after a few minutes can back no they are all busy - i asked who governs your industry have you a name or web page or phone number so i can contact to complain about this customer service ''no'' i said i was not happy and very unhappy about the way i was being treated ''ok'' and again i was told we are closing soon i asked for her name which was Bianca -
i work in the customer service business and we are trained to take any issue seriously and always help to point the person in the correct direction to solve and please the customer... i was going to give a recommendation as i found someone but after this i will find it hard to be polite or be complementary as to the attitude of its staff and hiding the cancel button and not wanting to help me - hopefully you can help me sort this out
my details are Customer number: [protected]
my contact details are [protected]
i don't want anything just the account closed down and promise they will not take any money out of my account, which in the past they have done and will not refund with a comment you should have cancel the account.
such a bad attitude

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11:57 am EDT

Match.com profiles using images of film stars as profile pictures - match did nothing.

I noticed 2 profiles which had young pictures of famous actors as their profile pics. One was using a picture of a young Burt Reynolds! With Match.com, you have to actually click on someone's profile in order to report them which I think is ridiculous as they can narrow down who reported them. Anyway, I did this as it was blatant attempts by these guys to deceive women. I also pointed out to Match that these actors were still alive and therefore they could be open to litigation for allowing unauthorised images to be used in this way. A week later ( I was running down my subscription), these profiles were still on site and the people (maybe Match themselves had set them up) were still showing as active. Match has done nothing to protect paying customers to prevent them from being deceived in this way. I hope Burt reynolds sues the backside off them!

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3:36 pm EDT

Match.com unlawful automatic withdrawal

I signed up for the mandatory 3month membership with Match.com I requested a month after that my account be deleted and .honey refunded. They informed me I must fulfill the 3months, no refund. I continued with Match. About 1 1/2 months in, I deactivated my account. Again, was told no money. Just waited for my time to lapse.
They auto renewed even after my account was deactivated. Now I am $107. Out of pocket. They refuse to refund my money even after I contacted them a cpl days after it was taken from my bank. They conveniently are only open for calls M-F till 5. I was unable to call immediately after seeing the money was withdrawn from my account.
Anyone have any ideas whom I can contact to have my money refunded aside from a lawyer?
Kindest Regards,
Shelli

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Debbie Louise
, US
May 28, 2016 8:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am also a victim of Match.com. Last year I agreed to pay a month's membership just to check it out. I provided a profile, checked out the site, but immediately decided this was not for me. I deleted my account that same day. I then discovered that Match.com did not take the agreed one month's membership fee, they took $137 out my account. I tried to contact someone at Match.com, but every road lead to a dead end with no results. Here I am six months later. I recently discovered that they took ANOTHER six months' membership out of my account! I am a senior citizen and cannot afford for this scam to continue raping me monetarily. I contacted my bank, Chase, who said they could not stop the automatic withdrawals without a history of me trying to get Match.com to stop these withdrawals. I explained to them that I had tried six months ago when this originally happened, but every attempt to get this personally resolved with Match.com lead to a dead end with no results. Chase would not even cancel my debit card and issue me a new one. There must be some remedy to this on both ends. We are taxpaying citizens who should have rights to remedy from these scammers!

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B
9:44 am EST

Match.com fraud!

I joined Match and received tons of messages from beautiful ladies who turn out to be Match employees trying to scam money out of me.
Many women lied about their age and had fake profile pictures. I decided to cancel my account, but could not do that!
Match did get warned for their unethical practices when it came to cancelling. I've wasted money on this scam and when I told them I want to cancel they took more money out of my account without my permission! Stay away from this site!

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2:39 am EST

Match.com horrible!

I signed up for Match about a month ago and was absolutely disgusted with this horrible website. So I contacted their customer service and demanded my money back, because this site is a total rip off! People working there have no idea what they're doing! They completely ignored me so I contacted my credit card company. I was even asking for partial refund and still nothing! I will never suggest anyone to use Match. Worst experience and ridiculous customer service.

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Wine Is Good
, US
Jul 09, 2016 9:47 am EDT

Match has a CANCEL YOUR MEMBERSHIP page. Read it.

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L
7:10 am EST

Match.com beware!

This online dating site took my money and refuse to give it back! When I contacted Match customer service they refused to provide any help. I was done with this website a long time ago and thought they cancelled my subscription as I asked them. But they never canceled it and recently they charged me for it! I'm so angry! Avoid this horrible scam website at all costs, they cannot be trusted

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8:36 am EST

Match.com unauthorized billing

I have been billed $119.94 in error from match.com. I was a member there a year ago but discontinued with Match after a few months. I recently discovered an unauthorized bill for $119.00 on my bank statement, quite out of nowhere from Match. I consider this fraud, and will issue complaint to the Mass A.G office as well.

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7:27 am EST

Match.com account cancellation

I'm so disappointed with Match.com. I joined the site, been there for about 20 minutes and decided to cancel. I cannot cancel my account, and their customer service is ignoring all my messages! They make it impossible to cancel anything. Every day I get notifications from them about matches, I get emails from men! I don't want to use this website, I'm not interested in all those fakes. I'm so sick of their spam. Why didn't I read the reviews first before signing up. Yes, I paid some money, but I don't ask for a refund. These clowns can keep the money, all I want is someone to cancel my account!

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