Menu
For Business Write a review File a complaint
OurTime.com Customer Service Phone, Email, Contacts

OurTime.com
Reviews and Complaints

www.ourtime.com

Learn how the rating is calculated

1.1 9 Reviews 205 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

OurTime.com Reviews 214

ComplaintsBoard
Y
9:30 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

OurTime.com - Bad experience, inappropriate messages, bad members, closed profile

I have been off of dating sites for years because of all the predators, scammers, players, bad experience of inappropriate behavior from members of our time and other dating sites. Nothing has changed since 2012. Sites are still filled with predators etc. After receiving inappropriate sexual messages from member I decided I would change my honest, reserved...

Read full review of OurTime.com and 1 comment
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

OurTime.com False Advertising and Fake Flirts: My Disappointing Experience with OurTime Dating Site

I recently tried out OurTime, a dating site that claims to be for mature people over 50. Unfortunately, my experience was far from positive. I was shocked to find that there were men as young as 30 on the site, which is clearly false advertising. I signed up hoping to meet someone my own age, but instead found myself inundated with messages from much younger men who clearly didn't fit the site's supposed demographic.

To make matters worse, many of the "flirts" I received turned out to be fake. OurTime sends out computer-generated messages to non-subscribers, making it seem like someone is interested in you when in fact they're not. As a woman, it's embarrassing to think that someone has flirted with me when they really haven't. It's insulting to my intelligence and makes me wonder what other scams the site is running.

But even if the flirts were real, I wouldn't be interested in most of the men on the site. Their pictures are often unappealing, with many of them taken in bathrooms or showing them in unflattering clothing. I don't understand why men don't put more effort into their profiles, especially if they're looking for a relationship. Seeing pictures of men with cigarettes in their mouths or surrounded by a bunch of other people is a major turn-off.

Overall, I was extremely disappointed with my experience on OurTime. The site seems to be populated by men who don't take dating seriously and are just looking for a quick hookup. I wouldn't recommend it to anyone looking for a genuine connection.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

OurTime.com Review: OurTime - A Great Dating Site for Over 50s

As someone who knows their way around the internet, I can confidently say that online dating is a great way to find romance or companionship. And for those of us in our fifties and beyond, it's becoming more and more popular. That's why it's important to choose a dating site that's right for you. And in my experience, OurTime is one of the best options out there.

First of all, it's worth noting that OurTime is actually owned by Match.com, the market-leading dating company. So you know you're in good hands. But what sets OurTime apart is how easy it is to use. Whether you're using it on your computer or your tablet (I personally love my iPad!), the site is intuitive and user-friendly. And with so many people using the site, you're bound to find someone who catches your eye.

One thing I really appreciate about OurTime is the quality of the people who use it. I've found that the gentlemen who contact me are true gentlemen, which is a nice bonus. And I've actually gone on a few dates with some of them! In fact, I recently went on a second date with a nice chap at a ten pin bowling alley. It was something I hadn't done since I was a teenager, and it was a lot of fun.

But even if you don't end up finding love on OurTime, it's still a great site to try. It's inexpensive, and if you decide it's not for you, canceling is a breeze. Overall, I'd highly recommend OurTime to anyone who's looking for something simple, tried, and tested. Give it a try and see for yourself!

Read full review of OurTime.com
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

OurTime.com Mixed Experience with OurTime: Plenty of Matches, but Frustrating Account Deletion and Glitches

I recently signed up for OurTime and decided to pay for a month to give it a try. I was pleasantly surprised by the number of matches in my area, which seemed better than other dating apps I've used in the past. Of course, it takes some time to sort through all the matches, but that's to be expected.

One interesting experience I had was when a guy found out I was a private chef and asked for my help with an event he was hosting. We spent a lot of time discussing the details on the site and planned to meet up on Saturday. However, when I was waiting to give him my number to confirm the plans, my account was suddenly deleted by the site. They claimed it was because I was soliciting, but I didn't even list my work on my profile at the time. It was frustrating to waste so much time on the site only to have my account deleted for no reason.

I was also having other conversations with potential matches, but those were all deleted as well. It seems like the site doesn't do any research before deleting accounts, which is a huge inconvenience for users who have spent time filling out their profiles and loading pictures.

To make matters worse, the customer service was unhelpful and unprofessional. I had contacted them to ask how to remove my small town from my profile for safety reasons, but all I got in response was that my account had been deleted for soliciting. It's clear that they didn't even bother to look at the rest of my account before deleting it.

Aside from the issues with account deletion and customer service, there were also some glitches on the app. For example, all the smiley faces turned into two question marks, which was a bit confusing. I also had to re-input my profile information multiple times, and even then, it didn't save properly. One guy even got upset with me because my profile said I had no kids, but I actually do.

Overall, I wouldn't recommend OurTime based on my experience. While there were a lot of matches in my area, the issues with account deletion and glitches on the app make it more trouble than it's worth.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

OurTime.com Review of OurTime Dating Site: Same Problems as Other Sites, Women Looking for Free Meals

OurTime is a dating site that is owned by the same people who own Match. As a 70-year-old man who lives 110 miles west of Chicago, I have found that the site has many of the same problems as other dating sites. For example, you cannot select a race, weight group, or distance, and the site continually sends you profiles of your same gender, which are obviously hacked profiles. Additionally, you can only select from one group of ages, which can be frustrating.

One of the most annoying things about the site is that women on the site often complain about distance. They say that you are too far away, even if you could own a Lear jet. Many of these women have two dogs, three cats, and work two jobs or until 6 pm at one job, so they couldn't go out with you if they wanted to. They say in their profiles that they "miss the company of a man," but it seems like they are more interested in a free meal than anything else.

If you get blocked by a member, a search for her will not show her profile. If you block her, her profile will not show up until you unblock her. If her time or money runs out, a search for her profile will not show up. Women on all dating sites are looking for one thing - a free meal. They see dollar signs in every one of our photos, so it's important to be aware of this.

If you meet a woman over the internet, tell her that the first meal is "dutch." If all goes well, then it's up to you on bill payment, but don't ever forget that women nowadays are all determined to take your almighty dollar. They didn't get that $400,000 pad in the suburbs by working their butts off - they got it by taking it away from their ex. The next time I have the inclination to send one of those gold diggers some roses, I'm going to send her a photograph of them.

After being on OurTime for four months and having one date that can only be called the date from hell, I had nine days left when all of a sudden I was inundated with "matches" and emails from OurTime. In the four months I was on it, I might have gotten two or three responses a week, then as my time was running out, I get barraged with 14-15 a day. It makes me wonder if OurTime sends us phony profiles.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

OurTime.com OurTime Review: Scammers and Security Issues - A Waste of Time and Money

I signed up for OurTime in January 2018, hoping to find a legitimate dating site for mature folks. At first, I talked to a few guys and even met with two of them, but unfortunately, we didn't have a strong connection. So, I decided to continue my search in mid-March 2018. That's when things started to go downhill.

I exchanged my information with a couple of guys, and they seemed like genuine connections. They even sent me pictures of their families with them in it, which made me feel like they were trustworthy. However, as time passed, I realized that they were not who they claimed to be. They asked me to exchange pictures, phone numbers, and email addresses, which I thought was a legitimate request. But, it turned out that they were part of a hacker network.

One guy gave me a sad story about how his wife had passed away due to cancer, and he was a single dad. We exchanged 8-10 emails for two weeks, and he expressed how he was so in love with me because I have a good heart. He told me he was a government contractor, but as time passed, I detected that his image, career, and story did not match. So, I asked him to call me, and that's when I realized that he was not who he claimed to be. He had an accent of a Caucasian voice, but when he talked to me, he had a UK African accent, yet he told me he was a Caucasian European race. After I confronted him, the next day I received another message from another user with a similar story. I thought maybe I had one bad experience with one guy, so I moved on and gave it another chance. But, unfortunately, the situation got worse.

I contacted OurTime customer service and told them about the events. I told them that their website is not secure, and I'm concerned because now they may use my pictures to harm other innocent users. But, they didn't seem to care much. They told me all they could do was help me change my username and place it in a security setting or hide my profile. So, I changed my username, hoping that it would stop the previous scammers from contacting me. But, it didn't stop, and the situation got worse.

I came across one decent man, and as we exchanged conversation and were about to talk over the phone, he contacted me and said I created a fake profile and that I should not waste my time contacting him again. I felt so humiliated and decided to send him a message to warn him about the situation, but I guess he blocked me.

In conclusion, I would not recommend OurTime to anyone. It's a waste of money, time, and emotional turmoil dealing with these scammers and unnecessary stress. This dating site should be investigated, and I hope that they will take the necessary steps to make their website more secure.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

OurTime.com My Experience with OurTime.com: Confusing Membership Pricing and Poor Customer Service

I was really excited to try out OurTime.com, as I had heard great things about it from my friends. However, I quickly realized that the trial membership wasn't actually free. I was offered a $7.95 weekly charge for their best plan, and foolishly gave them my credit card information. The next screen that popped up showed me that I was now on a 6 month plan for $111.76. I was really upset and tried to find a phone number to call, but couldn't find one anywhere on the website.

I decided to go to my account on OurTime and selected Account Status. I then chose to contact customer service, but the emails kept telling me to go back to the website to handle this. I was really frustrated and didn't know what to do. I decided to keep replying to the same automated email from them about 10 times, hoping that someone would eventually help me.

The next morning, I called my bank and disputed the charges. I also went into the bank to cancel my debit card and complete another form. The bank told me that the company had 10 days to respond to the dispute, and if they didn't, they would deposit the money back into my account. To my surprise, I received an email from OurTime (2 days after they took the money) telling me that they would refund me the money. I was relieved, but still a little skeptical.

I hope that my experience can help anyone else who is looking to get their money back. Even if it's a slight inconvenience, I would recommend canceling your debit card as well as your OurTime profile to avoid any possible future charges.

I did receive an email reply from OurTime, which was somewhat helpful. They apologized for any confusion with their membership pricing and explained that the monthly special is only applicable when all six months are paid in full. They also mentioned that each new order is charged a $3.99 processing fee. They reviewed my account and said that I was eligible for a one-time courtesy refund of $111.75, which has been transmitted to my financial institution. They also said that my account is now a free account, so I can still log in to the site as a free member, but I won't have access to the paid features such as messaging or chat.

Overall, I was disappointed with my experience with OurTime.com. I think they could do a better job of being transparent with their pricing and making it easier for customers to get in touch with customer service. However, I appreciate that they eventually refunded my money and hope that they continue to improve their service for their customers.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

OurTime.com OurTime Review: Honesty is Key to Finding Love on the Site

I have to disagree with some of the reviews I've seen about OurTime. Some people say it doesn't work, but I think it does. However, you have to be honest and not lie about your personal details or use old photos. Some people on the site are over 50 and think they're God's gift to the world, while others assume all male members are creeps and weirdos. If you have this kind of attitude, you're not going to have much luck finding a partner.

There are some creeps and unsuitable males on the site who make unethical suggestions to female users. This is nasty and unfair to genuine people who are looking for love. It makes life very hard for the genuine males. Another issue is that some people only look at a person's photo instead of their profile. If you're doing this, you're not really looking for a partner and you're stuck in a time warp.

I visit almost all dating sites with a real profile and a genuine photo to review them online and help others. I received almost 60 likes, 3000 reviews, and chatted with at least 10 people on a video call. I even dated 3 very pleasant ladies. I made up excuses and didn't carry on with them, even though I could have had a proper connection with every single one of them. So there's no reason why anyone else shouldn't be able to find love on the site.

Unfortunately, some people are not honest with their profiles. The membership fee is also way too expensive. Members also make mistakes when cancelling their subscriptions. However, if you follow the help option, you can cancel and no one can claim any more money. Remove the subscription 14 days into the membership and there won't be any issues.

There are plenty of fake profiles on the site, just like on all dating sites. However, the majority of people are real and just misrepresent themselves. They put up a 10-year-old photo and big themselves up by saying things like "my friends tell me..." Then when they go on a date, both parties feel cheated. It's important to be honest and real.

The admin is terrible, by the way. Female members receive inappropriate messages and there's no filtering to protect members. As a male, I've had contact from females asking if my male parts are still working.

All in all, the site is full of people who think they're still gorgeous and that Brad Pitt or George Clooney will be among the male members. Disappointment is inevitable. Stop posting all the fancy stuff, like walking alone on a beach, and stop accusing males of being creeps. If you keep attracting weirdos, it's about time you checked the mirror.

Personally, I think the site works if you make it work. However, there's no admin control, filtering, or protection of members, and it's not cheap.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

OurTime.com Disappointing Dating Site: Lack of Features, Fake Profiles, and Scammers

This site is a real disappointment. Sure, the cost is low, but the service is terrible. As a guy, I can tell you that the site lacks basic features that you would expect from a dating site. For example, there is no way to limit your matches to a specific geographic area. You will get matches from all over the country, even if you specify that you want someone "close" to your zip code. And even if you do get a match, there's a good chance that it's an inactive or fake profile.

If you do find someone you're interested in, be prepared to pay extra just to be able to message them. The site offers a "reply for free" program that costs $8.95 a month, which allows non-members to respond to your messages. And even if you do pay for this service, there's no guarantee that the person you're messaging is actually active on the site.

But the real kicker is the number of fake profiles on the site. I've seen profiles of guys with female names, and profiles of very attractive women who are obviously too young for me. And if you do start talking to someone who seems legit, be prepared for them to ask for money. I've had a few women ask me for financial help with some kind of emergency situation. It's pretty obvious that they're scammers, and they usually have an oriental or Spanish background.

The site's email system is also a mess. The cursor jumps around the screen, and sometimes your message just disappears without warning. And if you're not careful, you'll run out of space and have to start over. It's really frustrating.

Overall, I wouldn't recommend this site to anyone. It's just not worth the hassle. Sure, you might find an interesting match once in a while, but it's not worth all the headaches. Save yourself some time and look elsewhere.

Read full review of OurTime.com
Hide full review

OurTime.com Complaints 205

ComplaintsBoard
R
2:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com Dating site

I have been trying for a week to log into my new account. I have been getting emails from a variety of different idiots giving my instructions, however none of them been successful. I have been paying for a service for a week and I cannot access it. I am currently trying to ascertain a method of reaching the Better Business Bureau to file a complaint and get a refund of my money. As normal with this type of website, finding out where they are located is made as difficult as possible. Not a surprise.

Claimed loss: Loss of a year's membership for which I have gotten nothing!

Desired outcome: REFUND.

Confidential Information Hidden: This section contains confidential information visible to verified OurTime.com representatives only. If you are affiliated with OurTime.com, please claim your business to access these details.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
L
10:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been trying hard for days to become a paid member. I set up acct on my cell but that was not working for me. Had it successfully deleted by Ourtime. I then started new set up on my home computer. Just before completion of new acct an Ourtime employee reinstated old acct by mistake (they did not read or understand many previous correspondences). I wa...

Read full review of OurTime.com
ComplaintsBoard
K
9:55 am EST

OurTime.com Our time dating site

Good Morning, and thank you for listening. I cancelled my Our Time dating site on November 2022. I am still getting billed for this site. I received a notice on December 2, 2023 that a payment was being debited from my account. Consequently, I would like to have an "audit" conducted and all monies refunded. I would also like to add, it would be a great concept to have a "person" to speak when you provide phone number. But I'm sure your staff would not be pleased with the type of conversation that I would have had with them. I am extremely upset and would like this to be resolved quickly.

Betty Koenders

[protected]@aol.com

Claimed loss: money refunded

Desired outcome: money refuned

Read full review of OurTime.com
Hide full review

Is OurTime.com Legit?

OurTime.com earns a trustworthiness rating of 11%

Not worth the risk. Protect yourself and your money by staying away from OurTime.com.

Our conclusion: ComplaintsBoard's detailed research into OurTime.com's operations indicates high risk and questionable legitimacy. We strongly recommend that potential customers avoid dealing with OurTime.com to protect their personal and financial well-being. If you’ve had a negative experience with this company, please report it to ComplaintsBoard by submitting a complaint.

With only 3% of 9 complaints being resolved, OurTime.com slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

We conducted a search on social media and found several negative reviews related to OurTime.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • OurTime.com has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • Ourtime.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Ourtime.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • OurTime.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
  • We looked up OurTime.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
  • Adult content may be available on ourtime.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
ComplaintsBoard
E
3:37 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

OurTime.com Customer service and sign in issues

My card has been declined multiple times, and card is good. I even tried an alternate card, both of which are good. I sent an email without response that I could not join. Tthere is NO number to speak with a person. They warn of fake numbers, and their phone on websiite gives more directions that repeats what's online. I got a discount offer from our time on my email, but after feeding all card info in, it declined again. I don't know what is scam and what isn't.

Desired outcome: I want to sign in AT DISCOUNT offered by email (65% off). I want assurance that it is Our Time and not a scam.

Read full review of OurTime.com and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bradloj
bozeman, mt, US
Send a message
Nov 08, 2023 3:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I hope my credit card is declined. I paid with it, then I was asked for my phone number; I gave my phone number to get on ourtime, but they have not been abler to process the phone number for hours. I have NO access at all to ourtime .

ComplaintsBoard
F
1:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com Ourtime, unable to log on or open the app after having paid for a subscription

I'm very upset. I paid for the application and service, and now am unable to access the website off the app on my phone, or on my laptop. Your phone helpline is completely useless. This appears to be a scam of an application for sure. I hate and I mean I hate paying for something that I can't use. I did manage to get to the help section and the pictures below will show the result of that endeavor. This company is a sham so far. I find it ridiculous that I am unable to access the site, especially after having paid for it. Do not purchase the subscription to this site, and I would highly recommend not even using it after my experience it's worthless.

Desired outcome: Either open my access back up or refund my full amount of purchase.

Read full review of OurTime.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
B
B
Bradloj
bozeman, mt, US
Send a message
Nov 08, 2023 3:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I paid with credit card, then I was asked for my phone number; I gave my phone number to get on ourtime, but they have not been able to process the phone number for hours. I have NO access at all to ourtime .

ComplaintsBoard
M
4:55 pm EDT

OurTime.com Catfishing on site

There is a man listed as Jim in Shreveport who contacted me soon after I joined site. I was new to site and to online dating and not thinking the military catfishing would be happening here. He immediately moved me to google chat and he did something to inactivate my Our Time account. You can verify this by looking at when I signed in then was off. Now I have had to join again as I could not use my prior purchase. He said he was peacekeepers in Ukraine and was a sergeant major in the army. He needed me to send him $7k in order to take retirement and get out of country coming to Texas.

Desired outcome: He is still on site. I would like him removed.

Read full review of OurTime.com
View 0 more photos
Hide full review
ComplaintsBoard
N
8:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com Online dating

On OurTime, common sense flies out the window. So don’t assume that only one profile per user is allowed. Nope, you can have multiple profiles albeit with the different email addresses. Perfectly legal and confirmed with the Customer Service.

And if this isn’t enough, some multiple users share the same user ID. I have a habit of bookmarking profiles and then looking them up later and make a choice. Nope, not possible with OurTime. I bookmark one, then try to bookmark another, and boom two supposedly different users have the same user ID. I personally don’t think that the numbers are recycled. More likely some if not all of them are FAKE in my humble opinion.

Apparently OurTime being hungry for more members, are plain creating new ones out of thin air, that’s what I’m thinking. I took a few screenshots of what I’ve found but am not sure how to post them there. (no photos for privacy)

Of course scammers and/or liars are abundant. This is not unique for the OurTime, but you have to be vigilant and research your contact by the phone number. If it’s a voip number (created on an app), stay away. If not, you still can research their identity by the phone number. It takes time but is well worth it. And it can be done free. I researched one member who contacted me, and found out that he lied about his age, and no telling about what else. I didn’t pay a penny for this.

Read full review of OurTime.com
View 0 more photos
Hide full review
ComplaintsBoard
M
12:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com dating website

I signed up for Ourtime dating website a couple weeks ago and every time I "try" to log into my account, I get an error saying they do not recognize me. They certainly took money out of my account and then it was like I did not exist. I have tried to contact them via email multiple times and the reply with a generic reply. This has been a horrible experience and now 2 weeks later, I just want a refund and never have anything to do with "Ourtime" again.

Desired outcome: JUST GIVE ME A REFUND

Read full review of OurTime.com
View 0 more photos
Hide full review
ComplaintsBoard
L
11:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com Ourtime

Messages started showing as if 2 different profiles with the same person. I deleted 1 of them and now they are both gone and I cannot retrieve. Email from OurTime advised I received a message from the person at 10:43PM last night but OurTime stopped allowing me to view the messages prior to that time. I think it has to do with my deleting what I thought was a duplicate but I can’t get any assistance. I’d really like to continue communicating. Any way to UNdelete what I deleted?

Read full review of OurTime.com
Hide full review
ComplaintsBoard
S
9:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com Online dating service

Today is Monday July 11, 2023.

On July 8 I registered for a subscription to OurTime. At no time during the registration or payment process was it stated that a mobile phone was required for verification purposes.

When I looked at the site "free", all was well. As soon as payment was made verification by mobile number was required! Because I do not have a mobile number, I am now locked out of the site as every time I try to sign in the site automatically goes to a verification screen.

Contact with OurTime has been tried with [possibly bogus] phone numbers (only a fast beep occurs) and via their contact screen - there has been no response! A FULL REFUND OF MY SUBSCRIPTION IS REQUESTED due to no mention of the mobile number requirement during registration or payment screens and being locked out of the website.

Desired outcome: Full refund of my subscription fee.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
W
4:10 pm EDT

OurTime.com Our time online dating site

I paid my subscription to Our Time over a week ago and I am not at all happy with the availability of the site. I have tried to log on several times, every day and I estimate that 90% of the time I have received the following message:

"This site can't be reached www.ourtime.co.uk took too long to respond".

I have, as suggested to me, checked the connection and tried reloading/refreshing several times. It is very frustrating. I ran a troubleshooting diagnostic and the result was

"resource(www.ourtime.co.uk) is online but isn't responding to connection attempts".

I have been successful several times late evening/night time but this limited access is not acceptable and I feel I should be refunded at least 50% of the subscription fee as I cannot access the service for more than 50% of the time!

I look forward to hearing back from you regarding this situation and receiving my refund.

Yours frustrated and disappointed

LW

Desired outcome: I'd appreciate and response and a refund.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
S
6:19 pm EDT

OurTime.com Cancelling in april and you are still billing me in may and june and it shows on the site I am not a member

I started our time beginning of april and cancelled it after 3 or so weeks, if had a cancel at the top of our time if you did not want to be in it anymore, I did this. A week later I went into our time to check to see if the cancellantion worked and it ask me for my information like I was a new client so I assumed it worked.

You have been charging me for my time which I cancelled in May and June which I have not used and it shows me I am not a member of please refund my money and stop billing me since you no longer show me as a member and I do not want to be a member I do not like your site.

I am not a member and you are charging me please stop and refund my money

sheila grillett

Desired outcome: refund my money, you have charged me may and june and I cancelled in April and it shows I am not a member and you keep charging me

Read full review of OurTime.com
Hide full review
ComplaintsBoard
R
1:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com OurTime Review: Annoying Pop-Ups, Unethical Practices, and Terrible Customer Service

I've tried a few dating sites in my time, including Match, POF, Zoosk, and Fitness Singles. They all have their good points, but none of them have annoyed me as much as OurTime. There are a couple of things that really get on my nerves about this site.

Firstly, when you use the search feature and scroll down to read someone's profile, an annoying box pops up asking you to Like or Flirt with them. This box follows you everywhere you scroll, blocking your view of the profile. It's so frustrating and makes the site really user-unfriendly.

But that's not the worst thing about OurTime. I recently noticed that my mailbox had 8 likes and flirts that I didn't send. How can they get away with that?! I contacted their "Help" department to ask them to stop and to express my displeasure with this dishonest way of generating traffic on their site.

To make matters worse, I received an automated response telling me that if I was upset about their auto-renewal policy, I could disable it. If that wasn't my issue, I was supposed to reply and then I would get a personalized response. So I replied, but all I got back was the same automated response. It's terrible customer service and it just adds to the frustration of using this site.

Overall, I'm really disappointed with OurTime. I'm glad I only bought a one-month subscription because I don't think I'll be using it again. The site is annoying, unethical, and the customer service is terrible.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
L
12:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com Disappointing Experience with OurTime: Scammers, Fake Profiles, and Automated Messages

OurTime is a dating site that claims to help seniors find love and companionship. However, my experience with the site has been less than satisfactory. One of the biggest issues I have with OurTime is the constant barrage of automated messages that they send out. These messages are designed to make you think that someone is interested in you, when in reality, it's just the site trying to keep you engaged.

Another problem with OurTime is the fact that they don't seem to remove old profiles. This means that you could be contacting someone who hasn't been active on the site in months, or even years. I've also noticed that a significant portion of the profiles on the site are actually scammers. These scammers will often use fake pictures and try to get you to send them money or personal information.

When I first joined OurTime, I was excited to see that I had 48 messages waiting for me. However, after investigating further, I realized that most of these messages were just automated messages from the site itself. In fact, I only had 4 actual messages from real members. This was incredibly disappointing, and it made me feel like I had been scammed.

Overall, I would not recommend OurTime to anyone looking for a serious relationship. The site is full of scammers and fake profiles, and the constant automated messages can be incredibly frustrating. If you're looking for a dating site that actually works, I would suggest looking elsewhere.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
M
11:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com OurTime Review: Frustrating Experience with Fake Profiles and Technical Issues

I recently decided to give online dating a try again after being out of the game for a while. I signed up for OurTime, hoping to find someone who shared my interests and values. However, my experience with the site was far from ideal.

Right from the start, I had technical issues with uploading my photos. They kept disappearing or not getting approved, even though there was nothing inappropriate about them. Thankfully, the site had a call center (located outside of the U.S.) that was able to assist me with this issue.

But that was just the beginning of my problems. I soon started receiving tons of canned messages from other users, most of whom had incomplete profiles and no photos. It was clear to me that many of these profiles were fake, designed to make it seem like there were more interested men on the site than there actually were.

To make matters worse, I was constantly being matched with men who didn't meet my search criteria at all. It was frustrating to spend so much time sifting through profiles, only to find that most of them weren't a good fit for me.

But the most frustrating thing I discovered was that OurTime doesn't take down old profiles, even if the user hasn't been active on the site for years. This meant that I was wasting my time messaging people who were no longer even using the site. When I contacted customer service about this issue, they confirmed that it was true - and I was livid.

Overall, I would not recommend OurTime to anyone looking for a serious relationship. The site is full of fake profiles and technical issues, and the company doesn't seem to care about its users' time or money. I ended up canceling my six-month subscription after just one month, and I'm glad I did. Save yourself the hassle and look elsewhere for love.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com Mixed Bag: My Experience with OurTime, a Dating Site for People Over 50

I recently tried out OurTime, a dating website for people over 50, and I have to say, it was a bit of a mixed bag. On the one hand, I did have some matches that seemed genuine and real, and I had five conversations in a week that I actually thought were going somewhere. The first one was actually genuine, which was a relief.

However, there were also some matches that I would now refer to as trolls. One guy started talking about himself and it was a pretty nice conversation, but then it turned into how he wanted to OWN me. Needless to say, I blocked that profile. Then there were two that claimed to be foreigners and new to the area, but they didn't seem to know much about the place they were supposedly living in. One guy claimed to live about 300 miles away and wanted our first date to be in some little itty bitty town between the two of us. A little research showed that this was such an out-of-the-way place that the post office and police station share a trailer. Not exactly the most romantic spot for a first date.

And then there was my absolute favorite. After just five minutes of chatting, one guy was already telling me where we were going on our honeymoon. I may hate being alone, but I'll be damned if the last thing I check my purse for on the way out the door is a taser, a knife, and a gun.

Overall, I would say that if you're looking for love on OurTime, you need to be prepared for some weirdos. It's not all bad, but you do need to be careful. Personally, I've decided that once a week, I'll go to a coffee shop or take myself out to dinner and sit at the bar with my unsweetened tea. The worst part about this is that I actually paid for this bull$#*!. So ladies, my advice to you is to run. Meet a guy the old-fashioned way, or just enjoy your own company for a while.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com Avoid This Terrible Dating Service: Fake Profiles, Poor Matches, and Tricky Promotions

This dating service is absolutely terrible! As a woman, I was matched with other women, which was not what I was looking for. The photos of men that were sent to me were appalling. They looked like they were living under a bridge or in a hospital bed with oxygen. Some of them even had their shirts off or were taking selfies in a bathroom mirror. It was just awful.

I was also tricked into paying $200 for a promotion during a high traffic time. The grammar in some of the profiles was also suspect, and it was clear that they were not written by native English speakers. I also noticed that many of the men claimed to be engineers who were traveling and only available to text. This seemed very suspicious to me.

I learned the hard way that you should never talk to anyone without a picture. When I finally decided to cancel my account, I was blocked from doing so. There was no number to call, and when I tried to cancel online, the system was down. It was nearly impossible to get away from these people.

I strongly recommend that you try another dating service. There are so many fake profiles and dummy accounts on this site. Many people who signed up for a free trial are no longer active, so you're just wasting your time. Save yourself the trouble and run in the opposite direction!

Read full review of OurTime.com
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com OurTime: Fake Messages and Scams to Get You to Pay - A Disappointing Experience

So, I made an account on OurTime a few weeks ago. I didn't pay for it right away, but then I got an email with a great deal, so I decided to go for it. But when I logged in today, I found out that during those three weeks when I wasn't a paying member, they were sending fake messages to other members. They sent messages to people who I had clicked "yes I would be interested" in, saying things like I had made them my favorite member, I loved their pictures, and I wanted to hear more from them. But I had never sent those messages! Then, they would send an email to those members saying that I had liked their profile somehow. And eventually, those members would reply back to my profile with either flirts or a response that would trigger an email back to me that someone had made me their favorite, or I have a message from a member, etc. It was all just to get me to pay to join.

When I found out about this, I changed my profile to something totally ridiculous. I figured that no matter who sent me a flirt, message, or liked my pictures, there was no way to know if it was a real person or just a computer-generated message. But even with my ridiculous profile, I'm still getting flirts and messages. I'm pretty sure they're not from real people, though, because there's no way anyone would reply to my profile the way it is now.

Honestly, I'm surprised that OurTime hasn't been investigated yet. They don't seem to be doing anything legitimate. All they do is take people's money. It's pretty disappointing, to be honest.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com Warning: OurTime is a Scammer Haven - Don't Waste Your Time or Money

I have been using OurTime for quite some time now and I must say, it has been a frustrating experience. Every time I come across a profile of an attractive woman with great pictures, I get a response full of bad grammar and spelling mistakes. It's like talking to a first-grader! They ask for my email or phone number right away, which is a red flag for me. This has been going on for months and months, and it's the same old story every time.

I want to warn anyone who is considering using this dating website that it's a complete money grab by the providers. They don't provide any service other than to assure you that you will be dealing with scammers, grifters, hustlers, and worse. They don't make any effort to ensure that you don't fall victim to these people. In fact, this is without a doubt the greatest scammer haven on the web. They are everywhere!

So far, every woman with great pictures and no obvious mistakes in their profile (you have to look hard) has been a scammer. This site is a great place to waste your money. The people who run the site don't monitor it for scammers, and they don't care about their customers. Honestly, I'd like to sue them for their careless disregard for their customers. They just want you to spend more and more money to get jerked around by the dregs of society that populate the site.

Don't waste your money, people. It's a complete waste of time. After my six months are up, I'm done. These people don't give a hoot about your satisfaction, and trying to reach them is impossible. There's no phone number, no nothing. And even if you could call, it wouldn't make any difference. Some customer service rep in Pakistan or Mumbai won't care either.

In conclusion, I would not recommend OurTime to anyone. It's a complete waste of time and money. The site is full of scammers, and the people who run it don't care about their customers. Save your money and try a different dating website.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com Online Dating for Over 50s: My Experience and Recommendations

I heard a lot of talk about online dating, especially for those over 50, so I decided to give it a try. I read an article in a popular British newspaper about the rise of the 'silver surfer' and how my generation is the fastest growing market for tablets and iPads. I thought it was a good idea since I'm not going out as much as I did when I was younger (I'm a young 56!) and even if I did, how many women out there would be suitable for me? Online dating makes sense, at least to try. So I signed up for two sites (the article suggested that this was a good way to double your chances), this one and also a nice little site called primetimelove.com that I would recommend as a fun alternative with plenty of members.

Joining was very easy and I was able to add a few pictures of myself that I had from a recent BBQ so that worked out nicely. I wrote some information about myself; hobbies, likes, dislikes. I didn't harp on too much as the article had said to keep things light and funny if possible. I've searched the female members and must say I like what I've seen at this point. Had a chat with a lady from Easy Sussex over the weekend and we seemed to get on well which is a good sign and a great start.

So far, so good as far as I'm concerned and I can see myself using these sites for some time. Who knows, maybe romance will bloom for this old timer! Either way, it's something different and takes a bit of focus away from work. I would recommend it to anyone who isn't sure. It's really not as terrifying as it can seem!

Read full review of OurTime.com
Hide full review

About OurTime.com

Screenshot OurTime.com
OurTime is a popular online dating platform that caters to singles who are over 50 years old. The website is designed to help mature individuals find meaningful connections and build lasting relationships with like-minded people. OurTime has been around since 2011 and has since become one of the most trusted and reputable dating sites for seniors.

One of the standout features of OurTime is its user-friendly interface. The website is easy to navigate, and the registration process is straightforward. Users can create a profile, upload photos, and start browsing through potential matches in just a few minutes. The platform also offers a range of search filters that allow users to narrow down their search based on specific criteria, such as age, location, and interests.

Another great feature of OurTime is its robust messaging system. Users can send and receive messages, as well as chat in real-time with other members who are online. The platform also offers a unique feature called "ConnectMe," which allows users to talk on the phone with their matches without revealing their phone number.

In addition to its messaging and search features, OurTime also offers a range of other tools and resources to help seniors navigate the online dating world. The website has a comprehensive FAQ section, as well as a dedicated customer support team that is available to answer any questions or concerns.

Overall, OurTime is a fantastic platform for seniors who are looking to connect with others and find love later in life. With its user-friendly interface, robust messaging system, and range of helpful resources, it's no wonder why OurTime has become one of the most popular dating sites for seniors.

Overview of OurTime.com complaint handling

OurTime.com reviews first appeared on Complaints Board on Jan 4, 2012. The latest review Bad experience, inappropriate messages, bad members, closed profile was posted on Jun 23, 2024. The latest complaint Online scam profile was resolved on Feb 01, 2018. OurTime.com has an average consumer rating of 1 stars from 214 reviews. OurTime.com has resolved 7 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.9
17 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. OurTime.com Contacts

  2. OurTime.com emails
  3. OurTime.com address
    6th Floor, 55 Strand, London, England, Greater London, WC2N5LR, United Kingdom
  4. OurTime.com social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 27, 2024
  6. View all OurTime.com contacts
OurTime.com Category
OurTime.com is ranked 18 among 148 companies in the Dating Services category

Most discussed OurTime.com complaints

Fake moving company
2
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.