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1.8 481 Reviews

Match.com Complaints Summary

91 Resolved
389 Unresolved
Our verdict: With Match.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Match.com reviews & complaints 481

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Newest Match.com reviews & complaints

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4:36 pm EST
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Match.com refund

I signed up fro Match.com 6 days ago, I went on 2 dates. The dates were horrible! I called match.com to request a refund because I purchased the 6 month package. Match.com basicly was told I used the service so I will get no refund. What a rip off, nothing but a bunch of wacky people on this site... HORRIBLE!

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Match.com 6-month guarantee not followed, got charged another unauthorized six months instead

I had the six-month guarantee and followed their requirements EVERY single month. When it stated I met all of my requirements for the six months, I stopped looking at the status since it said it was complete. I then received my credit card statement and found that I had been charged for another six months, yet I KNOW I met their requirements! I contacted them that very same day, and they state that they "can't tell" if I met my requirements because it is not visible to them after 30 days. (My credit card statement came a little over 1 month after they added the fee - they charged it right after by previous billing.) They informed me that they send a message to the guarantee status site (one you would have to know to click on and find the message that you don't know is coming) asking if I have met someone that I have to answer within 7 days. If I don't answer that question, they cancel the guarantee and charge your card. I was appalled. This is definitely dishonest. 1) They should definitely have access to see your actions. If they are legitimate, they should be able to keep that tracking for as long as there is time for someone to dispute a charge they add without the member's permission. When the person gets the bill, they definitely should be able to check the person's status/eligibility, but they deny being able to. 2) they should email you directly, not try to put it in an obscure area for a very limited time-- and truthfully, if you are still actively on Match it is obvious you are still looking at haven't found your "match". It answers their own question. The question that they put in an obscure area is an attempt for them to get out of their guarantee. It is not shown on the guarantee status site prior...it said I met all requirements. 3) they should be honoring their end of the contract. Period. If their status bar had told me I met ALL of my requirements, which it did, there should not be this unethical method to try to not grant their guarantee and charge you for another six months. Talking to the manager and the Resolutions Dept did nothing...they just say the "can't see" if I met my end of the bargain, which is just an excuse to follow through with their guarantee and try to charge you more money...a lot more money because they charge for another six months. When you dispute the charge, they drop your site...so they ensure they do not give you the six months' free that you earned and that drew you to that longer duration of signing up in the first place. This is definitely an unethical way to try to increase their revenue with unauthorized charges.

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Match.com scammer profiles

Match.com does not prevent scammers (mostly Russians) from creating fake profiles and targeting individuals in the US . I was on match and okcupid, which is owned by match.com. I received no inquiries on Okcupid from false profiles, but I received 3-5 a day on match. Okcupid is free and blocks ip addresses from Russia and Africa. Match is a paid service and my guess is that they do not block the ip address of anyone paying with a credit card. The individuals behind the fake profiles - most appeared to originate from Russia - probably pay with stolen credit cards. By not blocking these individuals (which like Okcupid can be done by ip address restriction), they are putting their revenue ahead of the integrity of their platform and the safety of their legitimate members.

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Match.com unauthorized debits

Let me tell you something... I used match.com about 3 years ago. No luck, I left. I came back january 2012 and cancelled my membership with at least a week to go in my membership. I was sent an email telling me no further money would be withdrawn and I had until february 6th to re-activate my account if I chose to. Now, just to make sure these people didn't try and debit my account, I made certain my membership was good and cancelled. I essentially cancelled it twice. February 6th I call my bank and see they took $35.99 and as a result of their unauthorized debit, I was popped $38.00 for insufficient funds. I called them immediately and told them they took money our without authorization and as a result, I had a negative balance. I was refunded the money but the customer service rep tried telling me the account was reactivated.in fact everybody there that I talked to thereafter tried to tell me that. I've been trying for over a month to talk to someone over at match and all when I finally get a supervisor (I think) on the phone, she tells me they refunded my $35.99 'as a curtesy' and they had no way to refund my insufficient funds (Are you reading this, randa?). I flat out told her they took money out without authorization and they were thieves. She countered by saying they had no way to refund me the $38.00 (Ummm... Yes, you do - it's called writing a check!) I submitted copies of the emails to my bank with a complaint that I had an authorized debit and I hope my bank can get something from those third-rate zero's.

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Update by plowman768
Feb 24, 2012 12:45 am EST

Let me tell you something...I used Match.com about 3 years ago. No luck, I left. I came back January 2012 and cancelled my membership with at least a week to go in my membership. I was sent an email telling me no further money would be withdrawn and I had until February 6th to re-activate my account if I chose to. Now, just to make sure these people didn't try and debit my account, I made certain my membership was good and cancelled. I essentially cancelled it twice. February 6th I call my bank and see they took $35.99 and as a result of their unauthorized debit, I was popped $38.00 for insufficient funds. I called them immediately and told them they took money our without authorization and as a result, I had a negative balance. I was refunded the money but the customer service rep tried telling me the account was reactivated. In fact EVERYBODY there that I talked to thereafter tried to tell me that. I've been trying for over a month to talk to someone over at Match and all when I finally get a supervisor (I think) on the phone, she tells me they refunded my $35.99 'as a curtesy' and they had no way to refund my insufficient funds (are you reading this, Randa?). I flat out told her they took money out without authorization and they were thieves. She countered by saying they had no way to refund me the $38.00 (Ummm...yes, you do - it's called WRITING A CHECK!) I submitted copies of the emails to my bank with a complaint that I had an authorized debit and I hope my bank can get something from those third-rate zero's.

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Match.com thieves - they stole $136.80

Match.com - a bunch of thieves!
I used the match.com service over a year ago – I cancelled the
Service but one year later I go on-line and see they put through a
Charge to my debit card for $136.80! I immediately went to my bank (td bank, plainview, ny branch)
And filed a dispute to have it reversed – 3 weeks later I still see the charge
So I go to my bank and what they tell me is this – because I didn’t cancel
The debit card after using their service – they have all the card info on file
For me and they are claiming that I never cancelled the membership and so many
Months later they hit me with this unauthorized charge of $136.80!
I am disputing the so-called verification that match.com provided my bank (td bank, plainview, ny branch) based on the fact that it’s ludicrous. I explained to td bank, plainview, ny branch)
That I did cancel the service – but they have to have someone in their debit card dispute
Dept. look into the matter further.
Match.com is a company that will charge your credit/debit card without your permission.
If you use their service (which I do not recommend) you should protect yourself and get a prepaid
Debit card – never ever ever ever ever should anyone give them their credit card or bank card information. they are unscrupulous. my bank suggested that I contact match.com (the company that charged my card illegally) and ask them to reverse the charge. has anyone tried to get in touch with
Match.com? go ahead – try and have their customer service help you and see where it gets you. nowadays, unfortunately, companies are greedy, despicable and completely hostile towards customers
When it comes to our needing help to resolve problems that they created.
Do not use match.com – the service sucks - they charge peoples credit/debit cards without authorization – go ahead check on-line – see how many people complain about them for yourself. stay away from match.com – do not use this service – do not give match.com your credit card or debit card information. do not do business with match.com.
Signed, cheated and robbed customer of match.com

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4:13 am EST
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Match.com they stole money from my checking account

Match.com sucks!
I used the match.com service over a year ago – I cancelled the
Service but one year later I go on-line and see they put through a
Charge to my debit card for $136.80! I immediately went to my bank (Td bank, plainview, ny branch)
And filed a dispute to have it reversed – 3 weeks later I still see the charge
So I go to my bank and what they tell me is this – because I didn’t cancel
The debit card after using their service – they have all the card info on file
For me and they are claiming that I never cancelled the membership and so many
Months later they hit me with this unauthorized charge of $136.80!
I am disputing the so-called verification that match.com provided my bank (Td bank, plainview, ny branch) based on the fact that it’s ludicrous. I explained to td bank, plainview, ny branch)
That I did cancel the service – but they have to have someone in their debit card dispute
Dept. Look into the matter further.
Match.com is a company that will charge your credit/debit card without your permission.
If you use their service (Which I do not recommend) you should protect yourself and get a prepaid
Debit card – never ever ever ever ever should anyone give them their credit card or bank card information. They are unscrupulous. My bank suggested that I contact match.com (The company that charged my card illegally) and ask them to reverse the charge. Has anyone tried to get in touch with
Match.com? Go ahead – try and have their customer service help you and see where it gets you. Nowadays, unfortunately, companies are greedy, despicable and completely hostile towards customers
When it comes to our needing help to resolve problems that they created.
Do not use match.com – the service sucks - they charge peoples credit/debit cards without authorization – go ahead check on-line – see how many people complain about them for yourself. Stay away from match.com – do not use this service – do not give match.com your credit card or debit card information. Do not do business with match.com.
Signed, cheated and robbed customer of match.com

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Match.com charge

My complaint involves deceptive policies that don't relate to the auto-renew. Here's what happened:

I knew to cancel the auto-renew before the subscription expired. I did so, wrote feedback and received a confirmation email. However, five days later the standard $59.XX renewal charge appeared on my credit card. When I contacted Match.com, an operator named Ashey told me that while I did cancel, I also clicked on a "Reactivate My Subscription" button moments later. I don't remember doing that BUT more importantly IF I did, the action did not result in any noticable response from Match.com. No "Welcome Back!" screen, no "Thanks for Reactivating, let's find you love!" or other such garbage. ALSO, there was no email sent confirming the reactivation which you'd think would be typical since they were happy to send me a cancel confirmation and other crap almost daily.

What would have happened if I DID get that kind of response (i.e. Welcome back page or email)? I would have said, "Hey, what the h***?" and cancelled it AGAIN. Thus the reason they didn't respond that way! Now, it gets better. At this point, I ask the operator for a refund because I don't recall "Reactivating" and I certainly wasn't told if I did. She takes a few moments, gets back on the phone and says that she's cancelled my recurring charge and can she help me with anything else.

Huh?

Apparently she flunked out of magic school. What do I care about the recurring charge? I didn't even MENTION the recurring charge! I want a refund of the $59.XX and she totally knew that. That was deceptive, disingenuous, and sneaky. At worst, she should have turned down my request but instead, she threw me a curveball hoping I wouldn't pick up on it. I told her and she came back a few minutes later and agreed to refund the money. We'll see if she does. I checked later and the account is closed so I suspect I will get my money back but from what I've read, it may be a fight.

I can deal with the auto-renew but what they did to me was wrong. This isn't a porn site or Caribbean-based on-line casino. This is supposedly the most popular and most successful dating in the World. They're greedy and devious. And for the record, I met more people on Plentyoffish.com...which charges nothing. Avoid paying with a credit card or letting them save your information and WATCH WHAT YOU CLICK!

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6:57 pm EDT
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Match.com ending subscriptions

I am sending you a reminder that I would like to end my subscription with Match.com and any other dating website connected with Match.com. I would also like to end Canoodle which was a mistake on my behalf, can I be re-funded the money I have spent (since summer last year) and can you make this possible by a means appropriot. My e-mail address is, [protected]@yahoo.com. Could you make your decision to my e-mail address. I am sorry for any inconveniance.

Kind Regards and thankyou,
Alan Porter.

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Match.com automatic billing / overcharging

I signed up (or resigned up for a brief subscription) and made sure my automatic billing (which has very limited options to remove your credit card numbers or set an end date on your subscription) was turned off. At some point, it was magically turned on. When I finally notice this on my account (credit card, as I did not use the service) I went through the web of entanglement I call customer service. I would finally get a response and a phone number. I was credit for one overcharge, but not the second. I had to cancel my credit card to ensure they do not choose to bill me at their will, not mine. They stand on the additional monthly charge and will not credit me. I am furious as I have discussed this with several friends and we get the same story. Somehow, we are the culprits of it being turned on - when we know automatic renewal was turned off. I believe this is Fraud, and interstate fraud. I am confident on my settings and confident I did not make a mistake. I know this is going on and I would like to hear if others are experiencing this. Perhaps their will be a class action lawsuit. They seem to have an excuse and a good story, but the bottom line... the argument starts with whether or not it was ON (automatic renewal) or OFF. I suspect they turn it ON at somepoint, but again... I think that constitutes FRAUD. If I sign up for any such services (or automatic renewals), I will use a temporary credit card (i.e., stored value card) and only load it with as much money as i am willing to spend. I also think credit cards should be put on alert for such fraudulent charges, or types of activity.

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Christy2000
, US
Aug 22, 2017 10:53 am EDT

The phone number I called to report my false charge is [protected]. In April I purchased three months as a birthday gift for my friend. I did not know if she wanted to continue so I turned off the auto renewal. Well I just got another charge for $59.97. I called the customer " no" service number above. First I spoke to a rep and she said although it was my credit card she could not help because it was in my friend's name. She said she could not put us on a three way call. Must be to technical for company. I asked several times to speak to a manager and was told there was none...what? She actually hung up on me. I called back, got another rep. This time I called as my friend, since the first person said that's who she needed to talk too. He told me he needed to talk to the card holder. Again I asked several times for a manager, I guess they do not exist. Again unable to receive any help. I'm sure there are more people like us. I will continue my research and see what can be done! If nothing else we can tell every possible outlet about our own stories with match. Social media rules!

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Ming Rachael Adler
Vista, US
Jun 02, 2015 1:55 pm EDT
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I am furious at Match for the on going charges on my bank account since 2012 ! I only noticed the charges when I started doing on line banking. I called customer service to voice my complaint and for them to remove my card charges. Which they did and gave me a refund for 1 month of 35.99 out of being charged for over 3 years, I am floored at Match and want to take legal action to stop ripping off customers who have already cancelled accounts.
Any one wants to jump on the Band Wagon, let join forces to bring legal action.
Who ever has legal experience or ideas on how fight this company, please contact me.

Thank you,
Ms. Ming Rachael Adler
marachael1@yahoo.com

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Shree1185
, US
Dec 04, 2012 6:34 am EST

I stumbled across this website just yesterday, and created my profile. And just minutes ago I signed up when I saw that for 6 months they charge some $5. But in fact, they charged me $35. I've been ripped off and this is extremely unfair. I just unsubscribed but did not get a refund or anything. I could not find a phone number there to call them up and ask for a refund. Is there any way I can file a lawsuit and get my refund? I am from India so I don't know how to go about this. Can someone help?

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Match.com unauthorized charge my credit card

I found WMV*MATCH.com charges my discover card since 2008. They charge $63.93 every three month since 2008 with total $639.3. I want to get my money back.
Please contact me by email: [protected]@163.com if you have any question.

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Match.com paid membership.

I pre paid a 3 month membership ($87.00) and I had a problem once when they demanded I sign a disclaimer stating I can not talk to members about money. The disclaimer blocked me from using my account. And it only had one button to press (I agree) for me to access my account. I spoke to there online customer servce and told hem I will not sign something like that and I fel I can speak about anything I want to another member. I am not breaking the law if I or another member ask me about my finasnces and I want to answer them.

Anyways now about 2 weeks later I can not access my paid account, I was not re imbursed my money to date. I have continually trid to get customer support online or e mail. I keep etting a message telling me good luck trying to find match.com.

This company has many gimmicks and tricks to beat people for monies I feel.
Can you help me!
Francis dipalo.

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elsie7
Brooklyn, US
Oct 06, 2011 5:38 pm EDT

awwww don't cry about lost money Frank!

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Match.com fraud, scammers

Found people on match.com to be full of scammers and frauds!
Looking for someone "special", then solicit you for your business!
In this case, man looking to do your roofing!
Crazy man!
Texting constantly and he wants you to have his baby!
What a weirdo! Trying to screw his exes out of support and
Hide all kinds of income!
Be ware of people like him on match.com

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Match.com fraud

I signed up for match and then turned off auto renewal as an option on my account settings. However they still billed my credit card. They refuse to credit my money back even though u made it clear I no longer wanted the service. I was told they auto bill rather you select it or not! Then why is it an option ?
Please do not use this website! It is a rip off!

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andrew cawston
,
Oct 13, 2008 12:40 pm EDT

taking money out of my acount unauthorized as i canciled my subscripsion amonth ago with them.

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mylady
Lincoln, US
Jun 30, 2009 9:43 am EDT

They put the wrong person's picture to my profile and are refusing to refund the money they so happily charged me. The lady in the attached picture isn't me, looks nothing like me, and I think the whole thing is a SCAM!

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doconcrete
, US
Sep 26, 2009 5:45 pm EDT

I closed my account with Match.com almost 3 years ago (after I met my wife) and asked that they remove my profile.
They have not removed it and it still appears active even though I have not logged-in for years. However, women are still trying to contact me through them (or so they claim in emails they keep sending me). These women must feel bad because it would appear to them that I ignore/reject them. But the fact is that I cannot see nor respond to them without paying Match.com...
My wife does not appreciate having my profile and photo on Match.com. Nor do I, and I am sure that the women who are fooled by it do not appreciate it either.

By keeping my profile active against my will they make it seem that they have more selection than they actually do. This is fraud.

Attempts to contact them to remove the profile were ignored repeatedly.

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Sandie Brase
Kirkland, US
Jan 12, 2010 11:35 pm EST

BEWARE!
I just got back from the Kirkland police department, assisting a friend in filing a report after being scammed over 65k from a "match" that she made on this site in November (2009).
The guy claimed that he is from a nearby city in Nigeria on business. He spent a month before his "business trip" luring the lonely woman in & when the "trip" took place, all sorts of "bad things" befell him. This included an international credit card that supposedly did not work, an auto accident that required paid medical expenses, & need of a laptop to be shipped to him.
Her life savings is gone, & there is about 20k worth of cash advances for her to pay.
Match.com offers no easy way to contact them to report this in a timely manner. The information is needed immediatly to get the secret service on track, but no luck there.

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ADAMNE
, MY
Aug 09, 2010 1:39 am EDT
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I know this guy by the name of MORIS WILLIAMS, who claims his wife passed away 5 years ago, while give birth to his second child and he has one son who is 11 years old. He claims he has one fashion shop in UK, Stratford - MOWILL FASHION SHOP. And having two cars. He emailed me from match.com. and from there we chatted at yahoo or msn.
He always claims his webcam spoilt and cannot let me see his face, but he always send me some modellish photos that i do doubt he the person.
He is holding an UK line that starts with +4470, that i later found out this is international call divert. But i have doubt on him. Still i give him chance to be friend.
Thing goes to peak when he said he is bring his son to Benin, Nigeria to get his goods. That i feel so weird. Then after that, he was involved in a robbery that he and his son lost his passport. But somehow he managed to clear that and go back to UK.
But since then his UK line always has nigerian song ring tone, that really trigger my doubts to him. But i remain silent.
Two weeks ago, he told me that he has to go back to benin to get his container back to UK. The day of his departure from benin back to Lagos, he still tell me that he is still one hour away from Lagos. Then there is totally no news about him.
I tried to call him, both his nigeria and UK line -but it does not get through, until few days ago. Someone claims that he is being kidnapped. And only let Moris talk 2 sentences to me. And tell me to pay ransom. Of course, I didn't do so. But I email to UK high comm. In Nigeria. And I also file a request to nigeria Police.
I hereby alert all the girls on this. Attached is how the fraud people using this pretty photos to cheat.
And just be aware, this fraud fellow does not able to differentiate live and leave, this is his typical typo. So when he mimic his son, his son has the same typo. And he will tell his dad is italian, he worked in greece as construction supervisor, then he is now taking over his dad shop in UK. And he is quite good in dress designing...very interesting story line...but be aware, they are asking for money, the ransom they ask me to pay is 20k usd! Then interesting part, is they din call for ransom, they wait you to call to ask for ransom from you...
And MORIS's birthday is 11 dec. And he claims he stays at 42 lympslone garden, peckham, stratford.

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Elizabeth Tavenner
, US
Feb 17, 2011 12:34 pm EST

I man I met on match.com in mid January is part of an on line dating fraud. His name posted is Caleb Smith from Newtown, PA He told me he was on business in Ghana West Africa and would be back in the states in 3 week.s
We were emailing everyday almost. He appeared to be sincere and charming. He had lost his luggage on his
flight so he ordered some clothes from Dillards in CA and asked me to send them to him after he had them sent to my home address. Unfortunately I did do that. now he is telling me he had to have emergency surgery there
and asked me to wire him $1000.00 for his hospital bill and medication. My story is very similar to other fraud stories I have read on line.

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Kenneth05
Chicago, US
Jul 07, 2011 6:01 pm EDT

If you believe that the company has defrauded you, you should consider all options including but not limited to retaining an attorney, whose practice is in consumer protection law. In most of these cases and depending on the attorney's practice, it is on a contingent basis.

KMD Law Office, Chicago Lawyer

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Mikey007
San Diego, US
Jul 05, 2011 4:14 pm EDT

what?! you need to pay to find a date! my sis takes her dog out for a walk and guys hit on her all the time! buy a dog and forget about those jerks on the dating sites. the creeps are all liars anyway!

oggggggg
oggggggg
, CR
Apr 26, 2011 4:23 pm EDT

Match.com ia a fraud, they will steal your money
They don't answer my last email now that they have my money,
they approved of my profile more then ten times.
and then through me out with a one word explanation, and refuse to give me my money back, Wow Has stealing from people on SS become a way of life for them?
what do they tell your kids when they ask what they do?
o we steal from old people on SS why? yes I'll teach you how to do this some day.
well I'll see you in small clams court; if this rape charge an other that will faller doesn't do you in
I feel good about myself. life is good for me even though their are people like you around stealing from us.
i would join a class action suit in a secant, good buy Yahoo, you will never get another cent from me.
Occie Gilliam see i sign my full name cause i have nothing to hide.

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monea1986
Denver, US
Aug 31, 2010 7:05 pm EDT

yall took my money and i cant even log in and its been almost three weeks already

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Match.com - person to beware of

Ladies in the Chicago area please beware of a man who goes by the username TROCKSBSTBUDDY. His name is Ted Muersch. He will charm you, let you know everything he owns; he has 25 pictures onMatch! He is only interested in sex, has been on Match for over three years and will leave you with a remembrance you can NEVER get rid of.

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Match.com - unauthorized charges made on my debit card

Hi, I saw 2 unauthorized charges made on my checking account (debit card). the description of the transaction given as Checkcard 05/07 wmv*www.match.com/bill [protected] tx -$36.37. Im really not sure who they are, how they got my account details? when I called up the bank, they are also not aware of it & asked me to call the number mentioned on the...

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8:25 am EDT
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Match.com unauthorized credit card billing

I have been on/off match for several years and most recently have run into a HUGE issue of them claiming I unsubscribed (which I did) then learned several months later they have been billing my credit card at the same amount as signed-up for previously. I had happened accross acharge on my credit card several days after the renewel. Called match.com spoke to Michelle and Theresa (these girls are the sweetest things anyone could hire) they were very king and gracious about my circumstances BUT, under NO circumstances would they refund ANY of my money, with ONLY 2 days into the renewel. I explained to them I have been unsubscribed since May, 2010 and they claimed they have been billing me the entire duration (unbenounced to me)! I requested a copy of my credit card statements and sure enough I have over $300 of unauthorized charges, and moreover, new used their services! Michelle then tells me that I am currently subscribed, I then knew they were operating a con operation. Match.com is able to reinstate, or subscribe a member from their location and especially because they have our credit card on file! I never, ever, received any message as I do with car payments, auto insurance, mortage alerts, from match.com. There is no email for confirmation of payments - zero! They do this on purpose to make money unethically from their members. I asked Michele if the economy has created this dishonesty and unethical billing practices from match? Michelle very sweetly denied it. After learning I was resubscribed AGAIN, I went to the area "my account" I then TRIED to unsubscibe, they request you provide a reason for unsubscribing, you must chose a reason to move to the next question. I said I could not afford this and no longer was interested in on-line dating. A automated response stated that after the renewel period ran out in June, I would then be billed at a lesser amount of $29.99 for the next 3 months after that. There unsubscribe process does NOT allow one to unsubscribe. I contacted the BBB and my credit card company; they are fighting this last charge but, suggests I take them to small claims court for the charges that have spanned over several months that I was unaware of. If you have had a similar experience I highly suggest you file a complaint with the BBB. The more people that do, the better our case.

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plowman768
Pittsburgh, US
Feb 24, 2012 12:47 am EST

Let me tell you something...I used Match.com about 3 years ago. No luck, I left. I came back January 2012 and cancelled my membership with at least a week to go in my membership. I was sent an email telling me no further money would be withdrawn and I had until February 6th to re-activate my account if I chose to. Now, just to make sure these people didn't try and debit my account, I made certain my membership was good and cancelled. I essentially cancelled it twice. February 6th I call my bank and see they took $35.99 and as a result of their unauthorized debit, I was popped $38.00 for insufficient funds. I called them immediately and told them they took money our without authorization and as a result, I had a negative balance. I was refunded the money but the customer service rep tried telling me the account was reactivated. In fact EVERYBODY there that I talked to thereafter tried to tell me that. I've been trying for over a month to talk to someone over at Match and all when I finally get a supervisor (I think) on the phone, she tells me they refunded my $35.99 'as a curtesy' and they had no way to refund my insufficient funds (are you reading this, Randa?). I flat out told her they took money out without authorization and they were thieves. She countered by saying they had no way to refund me the $38.00 (Ummm...yes, you do - it's called WRITING A CHECK!) I submitted copies of the emails to my bank with a complaint that I had an authorized debit and I hope my bank can get something from those third-rate zero's.

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Match.com unauthorised payment

I cancelled my subscription and account and have not been on the site since but found a transaction on my Paypal account of £119.34 on the 18th April - My bank confirm that this transaction was carried out on 16th April at 2200hrs which is when I was at work with no access to the website - I am seriously not happy with Match.com as like a lot of people money is tight at the moment and I literally have to count and account for every penny of my wages!

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needTOavoidFRAUD
needTOavoidFRAUD
Brooklyn, US
Apr 19, 2011 10:01 pm EDT
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calling not CULLING...
speak English please

needTOavoidFRAUD
needTOavoidFRAUD
Brooklyn, US
Apr 19, 2011 9:36 pm EDT
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yah! i know that refund is a bank to bank transaction, the number i gave is the the number that can help us get a fast confirmation of refunding of our money that was pulled out on our account..and i know that it may take 2-14 days for the refund to show up in our bank statement because like what I had said its a bank to bank transaction..and that knowledge comes from FRAUD PREVENTION SPECIALIST by calling them because as soon as their done fixing your problem within 24-48 hours they will send you a confirmation message regarding that refund

needTOavoidFRAUD
needTOavoidFRAUD
Brooklyn, US
Apr 19, 2011 5:25 pm EDT
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here's the number to dial [protected] ) that can help y0u cancel all your account on match.com and refund your money back to your account with 24-48 hours. Rest assure that your concern will be resolve after 24- 48 hours just like my concern. And it's a free of charge.

God Bless!

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6:31 pm EDT

Match.com don't waste your money... it is a rip-off

Match.com doesn't screen its members. My daughter was setup with a man who pretended to be Jim Jones an Italian American from Seattle. He was really a Nigerian Scam artist who joined for the free three day membership and asked my daughter to contact him by instant messenger and e-mail his name is [protected]@yahoo.com. He sent her love letter but hardly ever talked to her on the phone until he went on a mad eup business trip to UK and then call trying to scam her out of $6400 saying he lost his wallet. These ### need to be stopped.

If you are stupid enough to use Match then make sure your match is not on a temporary membership. I have found in different chat rooms numerous scams using match. These creeps are praying on religious people. They use that BS quoting "God this and God that" to get you to believe them.

You need to use E-Harmony at least they scan their members. I meet my husband on e-harmony and we are married for 6 years now. My daughter tried to contact Match.com but they didn't even care.

Don't waste your money...it is a rip-off. You need to use a dating service that is reputable. Most of my friends met someone and got married on e-harmony. It is a wonderful website.

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tropicaleyes
, US
Oct 28, 2012 9:09 pm EDT
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don't waste your money - match.com was good in the 90's.
Its now a haven for scammers. There are more asian and african scammers there than real people.
I joined once and met someone and thought I would try it again. Big mistake.
There are more scammers there than real men or women. Save yourself some heartache and $$$

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6:25 am EDT
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Match.com important

I had subscribed to match.com by a e-check online and it was for the 6month membership and they sent me a confirmation # of [protected] . My email is luvmyskin.[protected]@gmail.com and my mom Maria Turner gave me the check from her account and I am giving her the cash to put in since they charged the full amount of 119.94 . Anyways either way it isn't about the money but I probably would have gone with a plan that didn't charge so much right away. We thought it was the 19.99 bundle for six months and that it would come out once a month for 6 months . Well however they did it we paid in full by check number and I was sent a confirm # and put in the correct login and password and it will not allow me to login at all ! And it keeps driving me back to this page ! I need to know that my account is active and that I can login for what I paid for . I am extremely upset and wondering how it was working earlier today and then just now won't even take the login or password and I have a check floating around with no access to my page . Please let me know A.S.A.P what is going on and why I am not able to login ? And how to resolve this matter .

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Match.com fraudulent charges

My checking/debit account has been billed $34.99 by WMV*Match.com and I have no relationship whatsoever with that website, or its company. It is obviously a fraud, and I was forced t close that account to prevent further unauthorized debits to occur. Please forward this information to law enforcement authorities for appropriate action.

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S Nelson
Beaumont, US
Aug 02, 2010 9:26 am EDT
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While checking my credit card statement online, I found a charge for $37.29 to wmv*match.com [protected]. I googled the name and found that many complaints had been filed because of the same kind of charge. I called the number listed, and the company would only "help" if I gave them my credit card number (which I did not give). Thankfully, my credit card company said they would remove the charge and start an investigation into the matter.

If this company is a victim of this scam, too, maybe they need to do something to prevent damage to their name...if they are a part of the scam or refuse to make changes, I hope they go out of business!

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