I am writing this mail with total loss of confidence in Maruti company in general and Indus Motors, Trivandrum in particular. I bought a Baleno car on 24-08-06 from Indus Motors, Trivandrum. The particulars of the vehicle are as follows:
Model Chasis Number Engine Number Reg: Number
ER4CS3 130494 524622 KL 7 BD 5126
Ever since buying the above car, I am faced with severe problems for which many parts of the vehicle had to be replaced. I am a regular customer of Indus Motors workshop at Venpalavattam, Trivandrum. For the past more than 1 year, the vehicle has been showing severe vibration on slow speed, while both stationary and moving. I have taken the vehicle many times to the above service station, but they have not been able to find out the cause of the problem and therefore, rectify it. Finally I took the vehicle to your dealers at Nagercoil where they rectified the engine timing and valve clearance. This gave partial improvement of the performance, but the vibration continued to be present. So, Indus Motors asked me to bring the car to their workshop for inspection by the company personals visiting Trivandrum. I had to spend two days there, but the problem became still more severe after the attempted repair by your service personals. I took the car again to Nagercoil where it was found that the valve clearance was again tampered with and the valves were very tight. The above mistake was rectified there and now the problem is reduced to certain extent.
During the 20,000 KM service done at Indus workshop, they did not change the break fluid, but I was charged for the same. They changed the clutch disc and since then the gear shift has become very difficult. There was no complaint with the clutch or gear and I do not know why they changed the disc.
I hereby request you to look in to the history of this car and suggest possible solution for making this car drivable without giving me so much inconvenience and expenditure. Because of the inefficiency of the workshop at Trivandrum, and the severe manufacturing defects of this car, I have undergone considerable mental agony, physical stress and financial loss. I expect a prompt reply from you. I am going abroad for a few months next week and therefore you may contact my by e-mail to this address after the 6th of this month. My present contact number is [protected]. After the 6th of this month, you may contact my son, Mr. George Mathew on his number.[protected]. He is at Bangalore and will be there till middle of May after which time he is leaving for abroad for his post graduate studies. Any repairs you suggest can be done at Blare till that time and you should instruct the workshop there to do the work free of cost. Also please arrange to have the bills I paid in the other workshop due to the inefficiency of the workshop at Trivandrum.
Dr. Rebi George.M.S.