The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

MARUTI/800 / servicing / attention provided at jeevan motors bhopal

1 BHELBhopal, India
Contact information:
Phone: 09

Dear Sir,

In the month of July, After transfer from Hydrabad to Bhopal, we felt the need of making our car AC enabled.
i was having details of Jeevan motors, bhopal from Hydrabad itself.
Since they are the only reputed service dealers in Bhopal we directly went to them.
First we asked their about availablity of AC. After enquiring one staff member told us it is not available at present & it may take few days. so we asked the concerned person contact number for availability checkup. staff member gave us the Visiting card of sales manager. After seeing the card, we just diallled his number & told the need about AC. He said it is already available in the service centre & it can be put now.. So we were surprised. but we felt good.. We asked this manager on phone to talk to staff since they were not confirming it. He then talked to staff member, after that these staff members also confirmed the availablilty. However we could see that staff members were firing the person who had given us the Visiting card of the sales manager..
After great difficulty, we could get the details of amount which was required towards AC & cleaning.
We agreed for amount. However since staff member told us that it gas filling can be done next day, we asked him to take the car from our house & he confirm that it shall be ready by 5PM in the same evening.
Next day car was taken by staff member in the morning.. we reached the service centre by 5PM. We asked regarding readiness of of our car, to which staff member said cleaning is on & shall be out in 30 minutes..
We kept waiting with my family (two small kids).. In between i asked a few times to which reply was Sir just coming..
In the mean time cash counter fellow was ready with bill before i could see the car.. however having faith in Maruti (due to serivces got in Hydrabad) i paid enire amount, hoping that everything would be fine.. it was 6.45PM & it was raining. I still could not see the car. so i went out to garage to see the car & it was there unattended. all the staff members were busy gossping & no body was telling that what is going on. At that moment i told them see if my car is ready. they said yes. then i ask my wife to check if every thing is OK.. To her surprise when she opened it she found water inside.. immediately we compained about it staff members. but all of them were ready to leave & just not bothered about our problem.. we really felt bad. Then after several request, group leader shown us the function of AC..

This was our horrible experience at Jeevan motors, Bhopal.

I am not sure whether AC put my Jeevan motor was new or old. Also did they really cleaned the car.. How water came inside the car.. These questions remained unanswered.

Why i had written all the above is because Presently My car battery is not working..
I am not sure where to go.. in case of regular service..

This concern sumitted in good faith..

Post your comment