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Marriott International / very unprofessional

1 United States Review updated:
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I booked a six night stay at the London Regent's Park Marriott on the internet for a decent, yet unspectacular rate of $225/night.

I cancelled the day I was supposed to arrive, and Marriott has charged my for the full six nights. I got absolutely no service for this; only the chance to play around on the Marriott web site. A decent cancellation policy would be to charge for one night and provide credit for the remainder.

Marriott will not refund or allow me to rebook. This is the worst policy I have heard of with any hotel chain. Do not book with a Marriott when you have so many other choices. It's just not worth it.

Also, their complaint channels are anonymous and faceless. It's hard to get a full name out of anyone you might complain to. They all run and hide. It's very unprofessional.

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Comments

  • Dl
      10th of Jul, 2009
    0 Votes

    You may not like the policy but you agreed to it when you made the reservation. Now that you want to cancel you dont like it. This is your problem not theres.

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