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Makro Online / sell by date products still on shelf after validity ended

On the 15th May, i bought in Makro Nelspruit, a packet of chicken of 6.790Kg with the following information:

Sell By date: 13/05/18
Use By date: 14/05/18

This product should have been removed from shelf live by 14/05, unfortunately this was not done which made purchases of this product available on the 15th. As a client of this enterprise for many years and holder of a Makro Card, i did not hesitate in buying without looking at the dates.

At arrival at home and offloading the chicken into the fridge, there was a fowl smell that came from it. The chicken was put in a coleman (also bouth in Makro) and in ice.

Since i do not leave in SA but in Mozambique, i will be bringing the chicken back with the respective box code for a refund or product substitute.

Regards,
Christian Hansley Gaiqui

  • Makro Online Customer Care's Response, Sep 03, 2019

    Good day Liloca,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the inconvenience this has caused you and the delayed response. Please advise if this matter has been resolved so that if not, we can offer you further assistance in this regard.

    Looking forward to your response.

    Kind Regards,
    Makro Complaints Board Team

Li
Jun 06, 2018

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