Macy's
reviews and complaints

I will never go back to Macys Southlake Mall. Felicia the manager on duty was very rude and nasty and refused to return a purchase that i paid good money for. I will never spend my money there again

i have been a cardholder since 2007...my credit limit had gone up to $1000 a few months ago..today I called my card to find out how much my limit was and comes to find out that Macys has a new policy...credit cards don't have limits anymore and you can't know what your limit is..i spoke with a rep and they said even they didn't know but asked me how much I was going to spend so they can "check" and see if that would be ok..i told her $100 and she said "no sorry we cannot approve that" WTF?!?! i HAVE ALWAYS PAID ON TIME AND BEEN A HOLDER SINCE 2007.. ### MACYS...

I applied for a part-time job at the store and was told I would hear from them in a few days. I was about the only one that was dressed in a professional manner and when I looked around I was shocked at how sloppy some of the applicants were dressed. I will say that Macy's only hires Blacks and hispanics and a few white people to hide the fact. But most people have asked why there are no whites on the floor. Talk about discrimination. I was treated very poorly there by the younger people who have no respect for adults and poor work ethics. They would fight in front of customers and customers even complained to me about the way one of my co-workers was treating me. The Manager made it obvious who she liked. From the moment I met her she was nasty and jumped to conclusions instead of listening. Poor management skills. Ex. A customer was returning a bracelet for the third time so I called her and she yelled on the floor "you don't bother me you ask one of your coworkers to help you." (something to that effect). Then when she shut her mouth long enough to hear me out, she said "Oh I have to talk to her." She told the woman it would be the last time she would take the bracelet back and told her that maybe it was the wrong style for her...was I right, yes, did I get an apology, no. With the constant discord there, I decided to leave a week early and went to Human Resources to tell them. They thanked me and said most people just walk out on them without a word. They also told me that there were a lot of complaints about the Christmas help they hired. Do I get called for a regular job, no. Why because they don't know that most people can do a good job given the chance and if you have a brain in your head, you can do more than one thing. I was told how good I was with customers and most customers bought what I suggested.
So what is it they are looking for? No one knows but certainly customers are very dissatisfied with their customer service. I saw a regular employee verbally attack a customer. Angry people work there and I have had enough of Macy's. By the way I worked at the Flagship store and after leaving I went down and had to prove that my credit card was compromised. A security manager took the time to check it out and returned my money within 5 minutes - he look so embarrassed. The manager of the dept. I bought from assumed I was wrong and never thought that maybe one of her workers stole from me or made a mistake. Live and learn.

I purchased a king size Ultra Plus Euro bed on sale for $897.00 + $50.00 delivery fee + $62.79 in taxes, so you could say a $1, 000 king size bed. This bed is definitely not a Posturepedic Ultra Plus Euro Pillow Top Mattress. Me & my husband have severe back problems & as result of sleeping on this bed created more pain than we had before, which defeated the whole purpose of buying the bed. I complained, they send a 3rd party out and they replaced the bed. It was so bad that there was a hump in the middle and the astro (?) foam did not return to it original position. The second bed was even worse ! I called again and they sent another independent agent out to verify the defects. But at this point we could no longer sleep on the bed due to the pain it had caused us, therefore, we were rejected, so now we have a bed we cannot even sleep in...Do not Buy from Macy's, if you check, every year they discontinue something and I guess our's definitely a reject. What a waste of money and a scam.

I made some purchases from the Macy's store in January this year. They had some promotion going, and offered me to become a member to get a discount on my whole purchase. I said I don't want to open a card with them, to which they replied that it's not necessary. I paid for the items with my credit card and left. After three months I got contacted by their collector department that was demanding a payment. Only after minutes into the conversation I realized that he wanted me to pay the amount I already paid again plus a late fee. From his words I opened TWO cards with Macy's and one card has a balance on it I did not pay.

I have been fighting ever since, they had illegally opened the credit cards without my permission and harassing me every day for not paying and threated me for reporting it to credit agency. I have disputed it several time and asked them to show me the proof or signed copy of my receipts
that i have asked to open them the cards and paid it using the store card. But ever after 5 months I have no reply from them.

We bought a leather sofa, 4 leather chairs and 3 ottomans at Macys in 2006. The leather on the sofa started to peel, crack
and lose color on the seats of the sofa, we called Macys and a salesperson said contact WorryNoMore, we did. They told us
this was not covered call back if it tears. It did tear, we did call back. Worry No More, sent a tech to our home to evaluate
the situation, and take pictures. He told us that this should definetly be covered under our protection plan. He made a
phone call to his manager and his mood changed. He could not run fast enough to get out of our home. Right than we knew
she had told him this is not covered. Three weeks later on February 9th, 2011 we received the letter from Worry No More,
not covered for the tear, discoloration or cracking and peeling. They said this is normal wear and tear. Upset with this
we called Macy's again and they suggested we contact Macy's Corporate Office. I did and spoke to a very nice women
Lisa who said she would look into this and call me back. She kept her word but the outcome is the same. They are refusing
to look into this further. I have been buying from this company when they were G. Fox and they were owned by
Mrs. Aurbach. My point is that large companies really do not care, they can sell you anything, suggest that you really
need a protection plan, but never tell you the truth about what it does cover, and than when you need them they
find an excuse as to why your item is not covered. I suggest that anyone going to buy furniture from Macys, read the protection plan, the sales person will go over it with you, but it is in the boc with the polishes when you buy the plan.
Take it out read it right there. We are giving up our Macy's card after 48 years. That is how disgusted I am.
[protected]@sbcglobal.net
Comments United States Furniture
Share with others:
You marked this complaint as useful

We bought a leather sofa, 4 leather chairs and 3 ottomans at Macys in 2006. The leather on the sofa started to peel, crack
and lose color on the seats of the sofa, we called Macys and a salesperson said contact WorryNoMore, we did. They told us
this was not covered call back if it tears. It did tear, we did call back. Worry No More, sent a tech to our home to evaluate
the situation, and take pictures. He told us that this should definetly be covered under our protection plan. He made a
phone call to his manager and his mood changed. He could not run fast enough to get out of our home. Right than we knew
she had told him this is not covered. Three weeks later on February 9th, 2011 we received the letter from Worry No More,
not covered for the tear, discoloration or cracking and peeling. They said this is normal wear and tear. Upset with this
we called Macy's again and they suggested we contact Macy's Corporate Office. I did and spoke to a very nice women
Lisa who said she would look into this and call me back. She kept her word but the outcome is the same. They are refusing
to look into this further. I have been buying from this company when they were G. Fox and they were owned by
Mrs. Aurbach. My point is that large companies really do not care, they can sell you anything, suggest that you really
need a protection plan, but never tell you the truth about what it does cover, and than when you need them they
find an excuse as to why your item is not covered. I suggest that anyone going to buy furniture from Macys, read the protection plan, the sales person will go over it with you, but it is in the boc with the polishes when you buy the plan.
Take it out read it right there. We are giving up our Macy's card after 48 years. That is how disgusted I am.
[protected]@sbcglobal.net

I also fell for a deceptive, brainwashing purchase made in Macy's jewelry department (daughters graduation) I do not know how I got home with a very expensive piece of jewelry. I went back to the store a few days later to return the piece just to be told that it was in clearance and because i have made many returns withing the month I was denied. I spoke to every supervisor, store manager, who very unprofessional told me that if I could not pay I would be reported to the CB and my credit ruined. when I was working I had a very good rating and was successful in keeping it that way. Now my sole source of income is SSD due to disability because of my emotional and physical health. My income is only SSD, stupidly i sent some payments to keep my credit rating but this wiped out all of my savings. now I have been reported, and collectors call 24/7 even Sundays! demanding payment. I wrote to the headquarters explaining my case but was told the same. I have the item in its original case/tags attached, untouched. I need to get authorization to return it so they can reimburse my money paid. I cannot believe that after 20 years of being a good customer Macy's, is treating me as a delinquent when it was their unethical, dishonest selling practice that got me in debt. This to me is a plain fraud. The sales personnel entice me to accept the purchase. I remember that on that day there were 2-3 girls ganging up on me. I was literally brainwashed. I cant pay this amount, I want them to take the item back and reimburse my money which is in dire need to pay for medications and doctors appointments. I have not told this to anyone until now fearing they will take me to jail if i do not pay. does anyone have a thought on this matter. what can i do to make them take their merchandise back and reimburse what they took from me. Thank you for your response, (if any)

I was employed at this store during the 2010 holiday season. I was set up or entrapped by the secret service. They placed a bag on my counter and said someone left it in the dressing room. I took the murchandise from the bag and kept it..There was 16.00 a gift card for 40.00 and a necklace retailed price 29.99. I went upstairs and made a purchase with the gift card. It was time for me to get off at 4pm. I was stopped by loss prevention and asked to return to the store with them. I admitted to stealing the merchandise. I was interrogated for 4 hours. The loss prevention lady told me I was not going to jail if I write down word for word what she told me to write.. I was so scared I just wanted to go home.. She said there is some people who want to talk to me, I need to coorperate with them. The people she was talking about was the secret service. Theu showed me photos of three people and asked me if I knew them. I said no because I didnt know them. I thought I was dreaming, the only time I see the secret service it's on tv. I was really freaking out. They say I was involved in some fake money transactions...The secret service read me my rights and I was taken to jail charged with felony theft...I bonded out and two days later there was a knock at my door. It was the police. I did not answer. When I went to court for the first case I was arrested in court and had to post another bond...This is christmas 2010...I bonded out again and still fighting them...The secret service also visited me in jail, they wanted me to tell them who the money came from. I said I am not saying anything without my attorney present. They left me alone..I dont know what they talking about. So we will be going to trial.. I am facing 2-10 years...somebody please help.. I'm innocent on the fake money part. oh yeah humble police never read me my rights, and the humble police took 549.00 from me and said it belong to macys...

Was Rob-May employee. After merger, Macy's treated former RobMay employees horribly. What is shocking is they couldn't care less about hourly employees and made it very obvious. Their schedule was rigid - couldn't change it. Everytime you had a question about benefits, schedule, etc. you were told to go online. HR Manager was at the store 2 times a week and left before evening employees were scheduled to work. A large majority of former RobMay employees were "retired" or laid off for various reasons. I have informed everyone of the horrible manner that they treat employees and have not been in the store since I was laid off. The only time I will shop at that store is when they have a "going out of business" sale.

A week ago today, I had been told that my employer was reissuing my check and sending it to my address. I wad told it would take 2-3 business days but, I have yet to receive it. Let me also say the they rarely deliver mail because "my address doesn't exsist" according to them.

I hear by want everyone to stop shopping at the macys in suburban square it doesnt have anything in there and secondly is like shopping at walmart they dont have good associates and no sercuity thats right no sercuity now what if a customer was to hurt themselves or if someone is stealing well i guess they dont care so why should we spend our hard earn money in this store, not to tell you the store manager nikki is a *** . i will never i mean never shop at that macys again . this store is location in adorome pa 19003 dont not shop here.

We purchased a Stearns & Foster mattress from Macy's, and we were given an expected delivery date. During the week, we were called three times and sent three emails updating our delivery status. The last email (day before delivery) indicated that "our mattress was on the truck and ready for delivery." The morning of the delivery date (Saturday) we were contacted by a Macy's representative and told that we would have to reschedule. She didn't give us a reason why we needed to reschedule and informed us that this would have to be done on Monday. She also didn't provide us with a number to call and rudely hung up on us when we asked for further clarification. After locating the phone number and speaking to another representative and then a store manager, we were eventually told that a mistake was made. In an attempt to obtain some answers, we spoke with several employees from Macy's, and nobody ever offered an apology. We were also told by a representative that we could just cancel the purchase if we liked. We were eventually told by a manager that he would "make the situation right" and would call us back within the hour. We never heard from him again. Macy's is very quick to promote their "5-Star Customer Service", but our experience wasn't even close to meeting that expectation. Once Macy's made the $2, 200 sale, their level of customer service significantly decreased. We would strongly recommend another department store for your furniture needs.

I'm a younger adult and was using a healthy chunk of my savings to purchase my first sofa - my first solo purchase of any furniture. It was Black Friday, the day that I was moving a great deal of belongings in final preparation for a move. I went online to see if I could take advantage of any Black Friday deals. I browsed quickly online and found a 3-piece sectional on their website listed as an 'Apartment sofa.' I saw the price tag ($1, 099, now $849.00). I left quickly and drove 30+ miles out of my way to go see the sofa. I didn't like the baby-poop green color they had and special ordered the sofa to be delivered.

I saw a Right-hand facing 3-piece sectional in the full-size in the store. I said "I want this exact build, but in the apartment size and in dark brown. It's something like $1, 099."

The employee wouldn't quit stopping to chat - it took him nearly 45 minutes to find the sofa online and find the part number in his computer. He didn't even know about an apartment sized option. He finally found it and said "Oh yeah, here it is, that's a good price!" He then kept mentioning a protection plan, which I finally bought so that I could be done with the transaction. $1028.00 + Tax was my total. He said to call him the next week to find out the delivery date. I did and he said 'It'll be 4-6 weeks for delivery.' THANKS FOR MENTIONING THAT WHEN I WAS IN THE STORE! I nearly returned the couch but didn't feel like being out of my $206 deposit. I had to purchase a $300+ Futon and $50 of pillows to sit on the floor with, so that my roommate and I had somewhere to sit for the next 6 weeks, especially whilst we had guests during the holiday!

The couch finally arrived. It was the LEFT-hand facing sofa (1/3 of what I asked for) and no other pieces. The delivery guys thought I was crazy for just wanting one piece of the 3-piece sectional, but figured that I had the other pieces already. They convinced me to keep it so that I had somewhere to sit and said that I'd get this resolved quicker if Macy's knew that I had this piece already. False.

Over the past 2 weeks, I have made 2 additional visits to the store and have had at least 3 additional calls. The furniture manager upon my first 1-hour long post-purchase visit was very nice, was going to get right down to the bottom of things, etc. He said that I'd be taken care of and the associate with him said "yes, Macy's will eat the cost for our mistake." My roommate witnessed that and we went home relieved.

After more phone calls and another visit, things changed. The manager became a nasty jerk. He said that was listed on the website that the price was for the 2-seater sofa only, other pieces sold separately, but that it was just not well advertised. If that is the case, the associate in the store should have mentioned that to me upon purchase, which I told the manager. He retorted, 'you received what you paid for, although we will switch out the left for the right-hand facing sofa.' He said that the part number that the associate ordered was for a sofa and he had no way to verify that I wanted a 3-piece sectional. He said that the part number that he put in was for a sofa, not a sectional. I asked how the h*ll I was supposed to know what part number he put in. I asked for and expected a smaller version of what was in their showroom! He asked me if I had been told the $2, 600 price tag on the first day for the entire sectional, would I have purchased it? I said probably not. He said 'then we're back to square one. It's $2, 600 and you don't want it.' I fought him, stating that I was given the explicit expectation that I would receive a sectional, not 1/3 of that.

Both the jerk manager and the incompetent associate kept referring to a 1-800 Macy's customer service number for confirmation on the part numbers and the pricing, and they said that I'm stuck with this piece, or would receive a full refund if I wanted it. He said that he could discount the remaining pieces by about $350, for the cost of my futon, but it would be over $1, 200 for the remaining pieces. I asked for the store manager and regional manager's names. I received them, and whilst I was in his presence, the manager had the audacity to call the regional manager with me 5-feet away and tell her the entire story from his perspective! How unprofessional!

Now, it's about 10 days after that last face-to-face meeting. I've been playing phone tag with the Regional Manager. I highly doubt that I will get anywhere. I am DISGUSTED. I have purchased probably around $10-15k of clothing, handbags, house-ware, luggage, gifts, makeup, perfume etc, from Macy's and this is the last time that I will shop there. They have lost my roommate and mother as clients and trust me, this is just the beginning of my online ranting. There are laws that hold employers responsible for their employees actions. I will be researching this more to find out if this would be covered under that law.

On December 13th I ordred on Macy.com a $75.00 gift card for my niece as an extra Christmas gift. The order was confirmed and charged to my credit card. I called my niece and asked if she received anything and she said no. I called customer service on December 22nd and they checked and after being on hold for 45 minutes they said the card had been used on December 20th in there Hearld Square Store, in New York. My niece lives over 300 miles from this store. The card was taken by some employee of Macy's it never left the store. I called they said a new gift card would immediately be sent. Well guess what after another call on December 28th customer service said then working days. Called again on January 7th and still no card was sent. They are acting like I'm some thief when I'm out the money my niece has no gift card but one of their own employees got some merchanise. Very unhappy about this run around.

I had a Macy's charge card for several years. When I received a new Macy's American Express card in the mail for no reason, I believed that it was a replacement for my old Macy's card. I destroyed the old card and started using the new Macy's card. I made payments as usual through my bank website (the old Macy's card). Then I started receiving frequent calls from Mason, Ohio. They never left a message. When I finally spoke to someone, it was to let me know that my American Express bill was late; and did I want to pay it over the phone. I blew up, because I felt that I had been flim flammed, not knowing it was a separate account. I told the person on the phone to send me the bill and I would pay it. Within a 5 day span, I received 3 phone calls from them. When I called the # back that was on caller ID, I got someone in India.
With the unemployment rate in this country, why do companies like Macy's & Kohl's, who depend on American citizens to buy their merchandise, staff their call centers in India? Not only did I feel that I was flim flammed, but I am outraged that their call center is staffed in India!

Went to Macy's (Kaneohe, HI) on Monday 12/27 @530pm HST. Looked at a purse that I was interested in purchasing. Proceeded to take the purse up to the register for purchase when the sales associate stated (while combing her hair w/her fingers) "oh...that person can help you". The person that she was referring too was busy organizing other merchandise in the area. The second sales associate made her way to the register to assist me w/my purchase. Upon looking at the handbag that I wanted we discovered there was no UPC code or tag. She proceeded to walk to the jewlery counter to ask another associate for help finding the UPC. They both could not find it and stated that other stores on the island were not answering their phones or were too busy and would call us back. During the 10 minutes that were used to walk over to the jewlery counter and supposedly call I did not see either one of them pick up a phone. I was then told that they would put the bag on hold and contact me by the end of the night w/the price.

So I gave them my contact information and waited for their call. As Monday evening and night went on I began to get perturbed because no one had called (after all how difficult was it to contact another store to get a simple piece of information - there are 4 other stores on the island).

Tuesday came and throughout the whole day still nothing. Wednesday comes and still nothing by 3:00 in the afternoon. I was frustrated. I really liked the bag and it was the last one of its kind on the shelf (at this particular store). I called the store and was told that they did not have anything on hold...boy was I mad. I decided to go down there and saw the same initial sales associate that was combing her hair w/her fingers. I asked if she could help me and she said sure. Once I began telling her about what I needed she said "wait, I"ll get someone". The associate she was talking about was rearranging merchandise in the handbag area. This lady was VERY nice (and I was really really mad) I explained to her what happened and what I wanted. She went to the back to check and FOUND my item! I was told that my item was not there over the phone...WTH! Anyhow she looked at the tag w/my request for price, UPC, etc. on it and no one had called to follow up! She apologized and proceeded to contact another store. In less than 5 MINUTES she received and answer! She typed up a tag w/the price and UPC info and assisted me with check out.

How could she get the info in less than 5 minutes while the other people couldn't get it...did they even try?!?! Maybe not since I didn't get any call back. What happened if I didn't follow up...would they have reshelved the product, who knows! Hopefully someone will see this and fix their customer service at this particular store!

Dont ever buy an electronic item from a Zoom Vending machine - especially at Macy's. The return policy - which they do NOT tell you when you buy - is ONLY through Zoom Systems. Zoom Systems makes you call in to an 800 number, fill out a form over the phone, then wait 10 days to get an email telling you how to return the product - at your expense and insured - to them. Total bull****! The operators at the 800 number say Zoom is "backed-up" and thats why it takes so long for return instructions. It could take up to 30 days just to get the "instructions" for how to return the item. In the meantime, you are out the $. This same system applies to your item if it is defective or damaged. Never purchase something from these Vending Machines - Go to the Apple store instead where you get instant returns or repairs.