Menu
Macy's Customer Service Phone, Email, Contacts

Macy's
reviews & complaints

www.macys.com
www.macys.com

Learn how the rating is calculated

1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Macy's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Macy's. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Macy's reviews & complaints 822

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
13 reviews
Sort by:

Newest Macy's reviews & complaints

ComplaintsBoard
O
4:34 pm EST

Macy's discriminated and humiliated at the purse department

On February 26, 2011, I visited Macy's Palm Beach Gardens in order to purchase a Fossil purse I had seen in the store during a prior visit. Upon arrival, the purse I wanted was not available. There was another one, more expensive, that I also liked. I thought, if I will pay more for a different purse, let me see other brands and see if there is another one that I like more. As I approached the Coach isle, I was approached by the saleswoman, who asked me if she could help me. At the same time she asked the question, she attempted to take the Fossil purse from my hand. I replied that I was still deciding which brand to buy. She informed me that the Fossil section was the other way and again attempted to take purse from me. I repeated that I was still choosing. I knew where the Fossil section was. She appeared annoyed. I continued walking to the Coach section. She followed me, got inside the Coach isle, whispered something to the other saleswoman and both stared at me. After looking at the purses, I moved to the Michael Kors section. She moved into the Michael Kors isled, whispered something to a third saleswoman, who very rudely asked me "How are you". I replied "I'm fine thanks!”. Then I looked again and asked: "Is there a problem here? I'm not sure what's happening. She (the first saleswoman) has been following me all around. Now, you." They both denied that they were following me. I moved into another saleswoman and bought the Fossil purse, as planned. At that time, I was almost crying and shaking. I have never been treated as I’m a thief. I'm an honest, educated, gainfully employed, productive member of the society, and have never felt that way before. I was planning to buy some shoes to go with the purse; however, I felt so humiliated and thought all saleswomen were looking at me and thinking that I was going to still something. I left Macy's never to buy there again. Once I had to leave the mall, I had to go back to the parking lot outside Macy's. I had to sit outside and prepare to go inside again. I felt so horrible, discriminated and humiliated that I couldn't go inside to look for the manager and make my complaint in person. I know they have to do loss prevention, but there are polite ways to do it. It's all about proper training and customer service. This is a high end mall and I can’t believe that they do it with all the customers. Was it because I’m an immigrant? Was it because I had a shopping bag from another store and she feared I was going to shoplift? Isn’t it true that if I bought in other stores, I’m more likely to afford to buy at your store too? I was shopping for my birthday month that day and Macy’s happened to be the most popular store I shopped that day. And that’s where I was singled out and humiliated. I hope no one has to go through what I went through on that day. I believe it is Macy’s responsibility to train their staff and provide good customer service to their clients.

Read full review of Macy's and 3 comments
Hide full review
3 comments
Add a comment
Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Jan 30, 2012 12:31 am EST

aw, MTV killed the career of Hall and Oates

Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Jan 29, 2012 9:39 pm EST

dang it all, i knew it

Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Jan 29, 2012 4:47 pm EST

paxil - double dose. i'm not being an ###, i have social anxiety as well, and occasionally it manifests as borderline paranoid-delusional. quite common, it's the same as those people that are convinced other drivers are "out to get them."

ComplaintsBoard
J
8:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Macy's - request to replace sagging in mattress, poor customer service

To whom it may concern, We have purchased a serta king size mattress from macy’s furniture department a year ago, however, after one year of proper use, the left side of the mattress appears to sagging and had a deep contour, that really affected our quality of sleep and caused pain in my boyfriend's back. We had to go to chiropractor because the pain...

Read full review of Macy's and 11 comments
ComplaintsBoard
U
6:53 pm EST

Macy's discrimination towards latinos at macy's store

Today I went to the kids area to buy clothes to my kids and when I went to pay to the chashier Dale(I'm pretty sure this is his name), he asked me if I was going to pay for a purple jacket that my son was wearing. I did not understand why he asked for an item that I already paid on last week and then he said the jacket looked pretty new to him. I really feel disappointment and discriminated by this cashier who assumed that I stole something from the store just because we are a latino family. I really believe we have to stop this discriminatory acts and I think to share this incident with all my latins friends and relatives.I would also think not to comeback to any Macy's store and I will tell my friends not to come to any Macy's anymore.

Read full review of Macy's and 2 comments
Hide full review
2 comments
Add a comment
L
L
Lisa20089
Melros, US
Jan 25, 2012 2:45 pm EST

I am sure this has nothing to do with race! Why do people always assume that this is the case? Did he say he was making the accusation because you are a latino and that latinos have a habit of stealing? Actually this is the first time I have heard that people perceive Latinos as thieves! The popular perception and this is not to offend anyone from the Hispanic community is that Latinos steal jobs from Americans or coming here illegally, but never before have I heard of the society thinking Latinos are common thieves. Additionally, unless he openly said Latinos are thieves and hence I believe you are a thief, I have to assume you are making this up in your head and you are just being over sensitive!

R
R
richa12
Decatur, US
Jan 24, 2012 6:58 pm EST

how is asking you to pay for something discrimination?
of course, I probably would have called security and the police because, yes; all the 'latins' are thieves
it's one reason I never have hired any latins to work at my company
they're lazy, fat and stupid

ComplaintsBoard
W
12:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Macy's horrible place to work

Recently got hired at this location as a full time worker...weeks went by and then my hours dropped from 38 to 16. when i asked my manager about this she said she did not know who messed with my schedule. days went by and nobody could answer me about what happened to the hours i was scheduled that week. on my day off i received a call from my manager saying she has good and bad news for me. that the company will be doing a major change and full time position in my department is no longer needed and that they only have a part-time night position available. This place lacks communication. all they care about is credit cards. if you go to any manager about any problem nobody seems to have an answer for you.

Read full review of Macy's and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
D
D
Debbie M Velasquez
, US
Nov 23, 2018 2:02 am EST

Macys Christiana Mall was the worst place Ive ever worked for. They simply made me not even want to go shopping at any Macys anymore. The store needs better leadership, not managers ( some of them, not all) trying to sabotage your work, so they look better in the picture and dont lose their spot. Honestly, Im surpise they are not getting lawsuits because many are very profiling
I was told by my direct manager not to help indian people because they dont spend enough money. I recommend the CEO visit the store more often and dont let they know...everything is a mess, people need to take the merchadise elevator because the stairs are often broken. The store is dirty but wait...the CEO will visit and all the sudden they manage quickly fix everything, at least for the visit, and have people cleaning the whole store one day before and those colleagues who didnt even acknowledge your existence are pretending theres a great team work going on. Managers working over there are saying to others " be careful, now there is a new assistant manager". Anyway, I would not work there for $200 an hour. Their stock room is a hazardous environment and you are luck if you dont hurt yourself in all the boxes, carts, stairs laying around.

J
J
Jennifer Dobbs
, US
Sep 16, 2017 6:42 pm EDT

Macy's Christiana Mall worst company, worst store. No matter what you try and do is never good enough for any person on any level. If you don't get enough credits every week your in a hall of shame. If you don't kiss the customer's [censor] your not good enough - no matter how they treat you. It's a no win situation. I hope the company goes out of business and all these so called people who have treated their associates like crap get burned because if they think the company will take care of them well think again.

J
J
Jennifer Dobbs
, US
Sep 16, 2017 6:35 pm EDT

Trust me when I tell you all this Macy's is the worst retail company in the world to work for. The managers do nothing all day. The general manager lurks around watching everyone like a damn hawk. If you want to talk to your fellow associates you get looked at like you just committed a crime. And the customers don't get me started about the rudeness, the obnoxious [censor] and all the freaking foreigners that come in the store and act like you just invaded their country. I hate working there and if anybody wants to try and get a job there for your own sanity don't.

M
M
macysmacys.com
Wilmington, US
Jun 28, 2012 3:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Macy's - Official Site Macy's.com
I would have transferred to the 4747 Concord Pike Wilmington DE 19803 location
macysmacys.com

ComplaintsBoard
T
4:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Macy's lack of proper service

Since moving to Corpus Christi, TX nearly two years ago we notice that this is the only Macy's in the region. We had noticed that it was not nearly as nice as the ones in Atlanta or Florida or New York where we lived prior but we were loyal regardless and tried to make due. I had noticed that I do get "slighted" when I go in the store though. If they are handing out samples of products they skip me, when I come into a department associates scatter away or make quick eye contact and look away, on more than one occasion I even have to search them out for help. This evening was the straw that broke the camel's back. The sales circular advertised a ring on sale for nearly $2, 000. We wanted the ring and decided that we would go and purchase it, it is about $1000 off of the regular price. I went to the jewelry counter and there were only a few patrons in the section, it was not busy what so ever and they can check their cameras if they would like. I was made to wait 20 minutes and 4.3 seconds before I was even acknowledged by any associate. I know this because I timed it via my iPhone. Two different supervisors walked right past me on two occasions and did not say a word (they had red tags on so I knew they were supervisors). One associate hid behind a register and kept peeking out to see if I would leave, one sat in conversation the entire time with a customer who was not making any purchases, another sat talking to someone she knew. I stood prepared to purchase for 20 minutes and 4.3 seconds. I was finally approached by an associate who coincidentally was of my same ethnic origin and she said she would have a supervisor come and she did. I showed my iPhone to the supervisor and advised him that I have never been disrespected in this manner ever in my natural life and he kept offering a discount, but I don't want a discount and I declined his discount, I told him they have a flaw in how they train and hire people, because these employees are only helping who they want and that leads to a selective process that is counter productive in the retail environment. I advised him that we will not buy the item there, we will drive 2.5 hours to San Antonio and purchase it there. This has to change, I am trying hard not to call them racists in the store but it leaves me very little choice, when I am constantly denied the level of service that I know I am suppose to receive from a store of this caliber.

Read full review of Macy's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
8:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Macy's hardship programs

i called macys customer service because i thought i had been set up on automatic payments for a hardship program which was to be no late fees, and lower interest rates. well whom ever i spoke with to set up these auto payments dropped the ball and did not set me up with this program nor did they make any notes in their system. so i was told there were no programs to assist me and that after asking for a manager that a manager could not override the programs either to assist me. i called to try to get help so i can get this bill payed because i have had a wage reduction since 2009 and i still need assistance. so when i question since your customer service dropped the ball in 2010 your company can not assist me in making this right, i was told no. all i want to do is pay them and pay this account off, but i quess i just need to stop paying them to get their attention? so frustrating

Read full review of Macy's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
4:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Macy's fraud and bad customer service

Re: macy’s fox valley (aurora, illinois
Don’t shop at macy’s fox valley (aurora, illinois)

I am sharing with you my terrible experience I had at this particular macy’s store – I hope that everyone who reads this will avoid their bait and switch sales tactics and rude customer service by not shopping at macy’s.

I walked into the macy’s fox valley store today on december 26th (day after christmas) to look for bargains. while in the men’s jeans department, there was a huge sign indicating their levi’s jeans are on sale for $3.99. the shelves below the $3.99 show multiple pairs of jeans for this price, plus you get an additional 15% off the purchase by using your macy’s card.

I grabbed two pairs, walked over to the nearest register, and the sales associate scanned it into the register; it rang up as $59.99. she indicated that she would not honor the $3.99 price. I insisted that we walk together to the jeans area, and I showed her the $3.99 sign with the jeans in front of it. she still refused. rudely, she told said that she could no longer help me. I then asked her to find the store manager so I can show her as well. this is a bait and switch tactic I said, and the price must be honored. she left and came back later with a manager.

A woman by the name of jo came over and said that she would not honor the price either. I asked if she was the store manager, and she said no, but she was the men’s and accessories floor manager. she said that she could give me the jeans for $59.99 as the register had displayed. as we were looking at the shelves with all the clothes underneath the $3.99 clothes, another sales associate began folding the jeans and moving them to the other side of the shelf where it was not $3.99. jo said that only the shirts were $3.99 and not the jeans. I mentioned to her that she’s not following the law if she doesn’t give me the price.in fact, she encouraged me to contact corporate, and said that when I do and she gave me her name again, that corporate would not believe me and they would back her up 100%. then she walked away from me, knowing that I was not done talking yet with her.

By now, I am extremely upset. I took a photo of the $3.99 sign, asked another sales associate where I can find the store manager – she directed me to go downstairs to human resources where I can find their corporate offices and talk to someone there. I took an escalator and walked downstairs to that area, and found that the store manager was not in, but the office manager and her assistant was there and they started listening to my issue about the terrible customer service I received from the men’s and accessories departmenet manager jo and the bait and switch tactic.

The moment I started talking with the office manager, jo appears in front of me. apparently she had followed me from the men’s floor down to human resources! she cut me off and continued to explain to the office manager the situation. she started to apologize for my experience; I mentioned to her why she was apologizing all of a sudden and pretending to me nice while in front of other co-workers/managers, but when I was with her alone she was just rude and obnoxious. jo said that she takes inventory of all the merchandise and is aware of what is and is not on sale. I mentioned to her yes, she should be aware since she is a manager; but as a customer myself, how am I supposed to know! all I see is a $3.99 sign, next to the levi’s jeans (a bunch of them) in the big and tall section of the men’s department. I expect to pay that price! jo is extremely quiet, and sits down and just listens to me and the office manager talk.

Here are my problems:

1) regardless of the issues discussed, why is your sales associates and floor department manager so extremely rude, and unprofessional?
2) to try and cover up the incorrect $3.99 sign you and your sales associates start moving the clothing to another area of the shelf where it is not on sale. I have a picture still with the incorrect sign – this is a bait and switch tactic, which is fraud.
3) why did your manager encourage me to call corporate and say that she will be backed up 100% - where is your customer service skills? didn’t macy’s corporate teach you anything in training?
4) I don’t even want your jeans now. I could care less. I am a macy’s american express black card holder - spending $3, 000+ a year in your stores throughout illinois and america. why should I care about a pair of jeans at either $3.99 or $59.99? it’s the principle i’m arguing over – if it’s marked at $3.99 with a sign you legally have to honor that price. don’t give me attitude over this and say that the store’s busy and someone else put those clothes on the shelf and how your associates didn’t get around to putting the jeans in the correct area.

My solution to these problems:
1) your manager jo, sales associates and others need to be retrained.
2) apologize for the rude and terrible customer service.
3) tell the 3 million other readers here and other pages why this type of behavior should not be tolerated at macy’s. customers should be treated with respect and dignity. not get chewed out and yelled at by your employees.

When all your stores in illinois were marshall field's, the customer service policies were so much better.in fact, marshall field's was the first and only department store in the world with the slogan "give the lady what she wants", and also believed in treating all customers with respect. since marshall field's has been turned into macy's, this is the kind of "respect" that I now get. quite sad.

Read full review of Macy's
View 0 more photos
Hide full review
ComplaintsBoard
B
6:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Macy's not very helpful macy's rep

I received a collection call from Macy's. So I called back to see what was going on. The Macy's Rep told me I was thirty days late. I explained to her that when i went in to make a payment using my iphone and their website it showed there was 0 dollars due. I assumed I paid it. She said that that was not the case. I understood and told her there must have been a glitch. I never had this problem, nor was I a repeat offender. She pretty much made me feel like I didn't know what I was talking about and that I was wrong. She tried to explain what the website looks like and told me she was looking at her webpage. I explained to her again that I knew what I was looking at and that the website (even after it's change) was pretty easy to read. and she continued as if she wasn't listening to ANYTHING I was saying.

She started giving me options about how to pay. I told her I knew how to pay and that money was not an issue. (random) just wanted to make sure that I was not late and to get the late fee reversed. Or keep the fee and just don't mark it as late. If not because of the glitch, then because it was my first time- courtesy waiver, and I ALWAYS pay on time and go to Macy's every week! She started trying to negotiate, I pay over the phone and pay 14.99 and she will remove the 25 fee. That doesn't make any sense. I simply didn't want it to be late. "There's nothing I can do with out proof"

As a customer service rep myself, I know how things are. They have goals. "Don't reverse this, DO that." "Can't do this. GET MONEY MONEY MONEY" But the one thing she was lacking was compassion. She wasn't even listening. I go through the same thing where I work. And I can say no and do it nicely. Or I can be understanding and reverse a ONE TIME FEE. Keep the customer happy. They're the reason you have a job. UGH, Macy's department. I'm sure you probably out sourced to a some sort of National Bank and you'lll say, it wasn't us, it's them, This whole experience was stinky.

Closing my card.

Read full review of Macy's and 3 comments
Hide full review
3 comments
Add a comment
A
A
anonymous collectior 2014
Grand Rapids, US
Feb 24, 2014 3:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I deal with a lot of customers that make their payments using their Iphone and many times the payments just do not go through. . When you don't receive your billing statements take the initiative to contact us right away or contact tech support at [protected] or call us at [protected] (Customer Service) with questions instead of slandering our reputation online with baseless charges through this website. Regarding the cardholder agreement- make sure you understand and read it... Ignorance is no excuse. I try to treat customers with respect but many times they treat me like a piece of garbage... or like I am stupid... guess again...

M
M
Monica Das
Clifton Park, US
May 28, 2012 10:54 am EDT

Same experience. They never tell you about these two separate accounts ... one for Macys purchases and one for outside Macys purchases. In my case ...the one for outside Macys purchases disappears in the mail. I was told by the customer representative it was the fault of the USPS. I do not see how. The Macy statement appears on time. To make a long story short... had to pay extra fees for 3 months and more for paying online. STAY AWAY!

D
D
DonewithMacy's
Dobbs Ferry, US
May 23, 2012 10:09 am EDT

Just found out after lengthy call with Macy's Credit Card services that when I opened the Macy's Credit Card Account it actually created two credit card accounts. One for inside Macy's and one for outside of Macy's charges. I have been thinking I have been paying my bill in full each month, but apparently this was only the internal account the external account was a paper statement, which I assumed was a duplicate of the on-line account. I was told to register the amex number separately and then I would see different charges, and different total. They must be payed separately. I have since paid off both the internal and external accounts and cut up the card. The comment from the operator I spoke with was didn't you read the terms and conditions? I said no of course not...while your Macys associate is pushing the paper in front of me telling me to get 15%off my purchase with the opening of the card. There should be a law against this.

ComplaintsBoard
E
6:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Macy's macy's

I've had a Macy card for years and never had a problem until recently when I decided to go paperless, by the time I got the statement on line I was getting a paper statement saying I owed plus interest fees. Called to pay and I was credited the fees but said it was a new pay period and there may be a $2.00 charge, late fees are added so quickly there seems to be no way of catching up. I cancelled the card in December/11 and thought again a final payment was made, 9 days later another bill with $30.00 in fees. My 4th call and again speaking to a supervisor who said she would zero out my balance...asked for a zero balance statment, let's see what January will bring. WOULD ADVISE TO STAY AWAY FROM MACY'S CREDIT CARDS

Read full review of Macy's and 2 comments
Hide full review
2 comments
Add a comment
A
A
anonymous collectior 2014
Grand Rapids, US
Feb 24, 2014 2:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Is that Macy's fault or your fault for not paying attention to the charges that you have made on your account... We do not charge customers for paying over the phone with checks... The check by phone fee has been discontinued since April 1, 2013... The billing dates on the Macy's American Express and Macy's prop accounts are staggered and generally 7 days apart. Customers need to look at their cards; the regular Macy's cards do not have an American Express logo on them but our preferred customer cards have both the American Express and Macy's (logos) and trademarks on them.

If you don't get a statement call us and we will be happy to send one out to you...

M
M
Monica Das
Clifton Park, US
May 28, 2012 10:47 am EDT

Had similar experience with macys credit card. One paper statement in the mail did not appear. It seems there should be two separate statement: one for purchases with in the store and another for purchases outside the store. The second statement for purchases outside the store never came in the mail. To make a long story short have been charged for late fees for three months ... though all payments were made in full two days after the due date via phone. (was charged extra for paying over the phone). STAY AWAY ...

ComplaintsBoard
M
7:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Macy's violation of payment agreement

I am behind in my credit card payments due to job loss. I made an agreement with their collections dept. to make 4 monthly payments of $60 to be automatically debited from my checking account on the FIRST of each month. On the first of Nov. I checked for the debit but it hadn't been done. I waited for the next 4 days and still no debit from Macy's. I figured that perhaps the agent on the phone had taken down the wrong bank routing number or acct. number and that they would call me. Days go by and then on the 15th of Nov (when my account balance was at about $10 - they did the auto debit. Naturally, my bank charged me an overdraft fee of $34 putting me now in the hole by about $100! When I called Macy's to ask why the debit wasn't done until the 15th when the agreement was for the first, they acknowledged that they were backed up and they would send me a check for $34.00 (the amount of the overdraft fee). Well, its been nearly 1 month since that conversation and I have still not received a check. To top it all off, they did the same thing this month! A friend who knows a lot about credit issues told me that what they did is illegal. When the agreement is for a specific date, the action must occur on that exact date or the agreement is null and void. I'm not sure who to go to with this situation - the Fed Trade Commission? Sue in small claims court? If anyone knows please contact me at [protected]@gmail.com

Read full review of Macy's and 1 comment
Hide full review
1 comment
Add a comment
M
M
moonpies
fw, US
Dec 10, 2011 7:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

why didn't you just call right away and see what was going on instead of waiting nearly 2 weeks for them to call you?

Not only that, but you should've anticipated them still taking the money out, even if it was late, and therefore avoiding an overdraft fee.

ComplaintsBoard
D
12:33 pm EST

Macy's black friday coupons problems

I chose Macys as my first stop on my black friday outing. With coupons in hand I started my shopping. My first purchase was 2 pairs of boys pajamas. They were buy 1 get 1 free. At the register I was told none of the 2 newspaper coupons would work nor were the card coupons sent to me by mail. Not happy but purchased them anyway. My next purchase was a pair of ladies boots, needless to say the same thing happened at the register, no coupon worked. This time I asked why and was told of all the exclusions, wow..

My next and last stop was the ladies department were I had several sale items from pants to tops. Off to the register and of course 5 out of 6 items were excluded. I expressed my unhappiness to the sales lady and she responded, yes 80% of the merchandise is excluded and most of her customers so far were irritated as well. This was my short visit to Macys where my sister, daughter and I chose to leave and shop sales elsewhere and use coupons that would work.

Aside from my irritation with your store, I was really mad that I could have started at another store and not wasted my time at Macys. Macy will not be number one next year they may not even be in the top 10.

Read full review of Macy's and 1 comment
Hide full review
1 comment
Add a comment
M
M
MissesTexas
Houton, US
May 11, 2012 4:53 am EDT

if they didn't work in the boys dept, why would you continue to purchase from other departments, once you wer completely NOT SATISFIED on the 3rd attempt to use the coupons, you should have told them to have a nice time putting all that crap back.! Those coupons are designed for clearance items only that's because they want to get rid of the inventory.

ComplaintsBoard
J
1:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Macy's mistreat their employees

I am currently employed with Macys Sunrise in Massapequa, New York. I was originally hired back in December 2008 as a Customer Service Manager in the floor. I was in Macys Huntington as an on call employee. Later on I needed a full time position and there is an opening in Sunrise branch, so I took a full time Administrative Support Team Lead. I stayed in position for 9 months and approach by a store manager if I wil lconsider taking a job in Fine Jewely Dept. Also, a Loss Prevention Mgr. as me as well. After thingking it over I consider a position in fine Jewelry as a regular Associate. It is the worst experienced I ever had, I wish I would never took the job in Sunrise. I a very devoted, concencious, honest employee for Macys. Until last week there is an incident that had happened, I was suspended by them for not following policies and procedures. I noticed that a lot of employee is been doing such a thing giving their envelopes and drops to other people. I a made a mistake of loosing a drop, don't know what happened to the drop. I worked in the vault in Huntington and Massapequa by never took money from any of my employer. I am a retiree from Chase Bank handling Millions of dollars worth of computer in our IT department. I would never jeopardise my job for a small amount of money or big money. Lastly, I feel like I've been mistreated by my manager, human resources as well as Loss Prevention Manager.. They always talk to their employees like dirt. I am still not back to work and I feel I am very unfairly treated by them as well as their other employees. If they let go of me well I want to assure you that that person that took that envelope is still employed by Macys. Any feedback from you will be greatly appreciated. Thank you.

Read full review of Macy's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Christine from ca
Martinez, US
Jul 08, 2014 7:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Macy's loss prevention staff in San Francisco conducts themselves like the Gestapo. Beware, they can also pull up your private Macy credit card information. They did in my case, to long to explain, but suffice to say I am pushing back because in they're over zealousness to harass me about a missed credit card payment transaction, they violated my rights, both state and federal by sharing my Macy's credit card information amongst their both their LP department as well as Human Resource manager. Plus had my credit card information exposed on a computer monitor in a room other staff members had access to.

ComplaintsBoard
J
3:15 pm EDT

Macy's producing refurbished mattresses

Mattresses Need Consumer Protection Laws: My mother is to receive her "3rd" replacement under warranty of Macy's Hotel Collection "Cushion Firm by Sterns & Foster" due to quality defect (mattress sinks after 1 month of use). Sterns & Foster (Sealy) is telling me that they manufacture to order and they manufacture this particular product in Patterson New Jersey. I suspect that Sterns & Foster (Sealy) are either producing refurbished mattresses for the Hotel Collection and are selling them as "new" or producing low quality and selling them as high quality (ripoff). Mattress manufacturing guidelines are different for each state, and in some states, tags need to be sewn into the mattress (yellow or red) to indicate that it is a refurbished mattress. I really don't understand why the government does not set up strict guidelines for mattresses... believe these manufacturers are getting away with conducting consumer fraud and hoping people do not report the warranty issue within the one year time limit and then the consumer gets stuck with something other than what is described as new. These mattresses from Macy's are not cheap; they are priced from $1500 to $2000. When my mother receives her "3rd" replacement..I will ask the delivery person to write "new" on the paperwork to aid in pursuing this matter w/ the PA State Attny General's office. Statisically, what are the chances that my Mom has received two defective mattresses w/in less than one year with the same brand/product. Something smells fishy to me. Sterns & Foster customer service doesn't even want to look into the matter...they quote a 1.3% defective rate for all their products...which you know is nonsense, based on the inspectors that arrive to classify the mattress as defective. If I was Macy's, I would take the high road and return my Mom's money if the 3rd mattress is defective. The time and effort being wasted on communicating this defect is worth more than the mattress at this point.

Read full review of Macy's
Hide full review
ComplaintsBoard
J
3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Macy's inhuman corporate human resources

I recently applied to several ads that Macy's had posted on job sites for Visual Merchandiser in the NY/NJ area.

Macy's does all contact through email but there appears to be no, or little communication between the corporate human resources and the actual store management. Macy's human resources can not be contacted by phone and does not answer email inquiries.

I first received e-mail invitations for a phone interview, and then a conflicting note the next day for an in-person interview. I made several inquiries and after 2 days Macy's finally got back to me that the phone interview note was a mistake and that I should schedule an in-person interview at the Paramus location. - This I did.

Macy's asks that you arrive 15 minutes before the interview to fill out paperwork and it's an hour drive from my home to Macy's Paramus. 20 minutes before I was schedueled to be there, Macy's Paramus calls my home to cancel my interview. I had driven an hour in 93 degree heat, changed into my suit in a Starbucks bathroom and arrived on time. An english accented woman at Paramus Macy's human resources greeted me with scorn because I did not get the cancellation message that was not made until I had actually reached the location. She told me that no-one could see me at this time. I was really crushed, but politly agreed to rescedule for the next week.

I wrote human resources, but they did not respond.

I arrive on time at the re-scedueled appointment and the department mgr. (Michael) was there, but could not see me. I did speak to one of his assistants and although I thought it went well, I never heard from them. I realize now that the re-scheduled interview was just a pacification set up by an employee outside of the actual department. Thank you for wasting my time and gasoline.

A month later, Macy's posts another job listing for the same position at the Cross County Yonkers NY store. I apply though their website again and receive and invite for an interview from Macy's human resources corporate. Arriving early on Wed. at the Yonkers location, the staff does expect me, and the Visual department manager is on vacation. (How can they schedule an interview when the manager is not going to be there?) After some confusion, I do get to meet with his assistant. The interview goes very well (!?) : The assistant is very excited about the possibility of getting me on board, and she will speak to her boss as soon as he returns on Monday. I leave hopeful.

First thing next morning I receive an automated rejection email from Macy's human resources that can not be responded to, saying that my qualifications do not match the job. - This is the exact opposite of what I was told in yestereday's interview.

Again, Macy's corporate human resources can not be reached by phone, and again they do not respond to emails. So I contact the assistant at the Yonkers store who is shocked also. She herself can not get an answer from human resources, but it is speculated that something might have came up in my background check. (When you can not get a straight answer, you can only guess) Macy's application clearly states that they will inform of any refusal of employment due to background check, but they certainly did not contact me. - I have no record, never been arrested, or in court or even gotten a speeding ticket... so I can't understand.

I have no way of knowing because Macy's will not answer.

As a sincere, well qualified applicant I deserve a fair chance at a position and straightforward, open communication from the large impersonal corporation that for some reason I would like to be a part of.

During each step of the process, Macy's corporate human resources has shown a callous lack of communication with complete disregard for prospective applicants and their own store employees. There is no "humane" at Macy's Human resources and one has to question the ethics of a company that randomly and erroneously makes appointments without the store's knowledge and has the policy of not responding to sincere email inquiries when email is their only form of contact?

Pretty evil huh?

Read full review of Macy's and 4 comments
Hide full review
4 comments
Add a comment
N
N
Neiki
Nipomo, US
Oct 30, 2014 5:31 am EDT

I just had the same experience of going through the process of being "Invited" for an "Interview" at Macy's from the mystical OZ Human Resources Department. After spending my entire morning preparing for the interview which included finding a sitter for my sick mother, purchasing the perfect outfit, getting my nails done, designing a resume specifically for this job and driving to the specified location 15 minutes early just to be turned away from the pathetic lone receptionist stating that the job I applied for was actually not available and there was no time to contact me when my appointment was at 3:45 p.m. I asked if I could still have an interview for another "seasonal" job position and was told that I would have to re-apply online and the mysterious person I was to have an interview with had just left the office for the day. No apologies, it is just how things work at Macy's, there is no Human in Human Resources and no consideration for their applicants. How is it possible to be so out of touch when applying for a Retail Business demanding top Customer Service when they can't have same qualifications. I would never want to work for such an establishment, just wonder how they treat their employees if this is how they treat a qualified applicant. As for Applying for another Interview, I don't think so ... a big waste of time and expense.

M
M
Macy May
Overland Park, US
Mar 26, 2013 9:36 pm EDT

Macy's sucks! I am suing them at this moment!

R
R
robshane
Culver City, US
Feb 08, 2013 1:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

MACY’S RECIPES FOR HIRING PEOPLE AND ABUSING THEM
Macy’s managers are well paid to abuse Macy’s workers and employees
Macy’s managers enjoy the good life, driven very expensive cars, getting high as much as they want to and promotes violation of labor laws for Macy’s benefits with the advised of some lawyers working on the Labor Laws ethical borderline
Very well paid Macy’s managers abusing a lot of employees justifies their very high salary, because they are saving a lot of money to maintain a large number of employees paid at the minimum wage and making a lot of profits on its sales as well on the low wages paid to employees.
No employee hourly increases, in other words nobody gets a dime, never, even after working many years for Macy’s and having an excellent performance on the job
Macy’s profits came from a combination of paying low wages to employees and very high mark ups of cheap merchandise bought from Asia
Violations of labor laws is the norm at Macy’s and well and cheating and deceiving.
Macy’s is having Lawsuits for paying less hours that the hours worked by the employee. Not one case, but on many cases on employees working in the USA
Also taking more deductions than the law allows on employees paychecks
HOW YOU CALL A COMPANY DOING CHEATING AND DECEIVING AND BREAKING THE LAWS?
“I know the name you have in mind, but unfortunately you can not say it here, because it is a bad word and some people may feel offended by that”
The best you can do is not shopping at Macy’s
Show Macy’s smart ### managers getting high all the time, who is the boss!
Macy’s without customers, won’t go anywhere and Macy’s managers will not get the money to buy the drugs to get high and doing illegal things on employees
But obviously, Macy’s managers are receiving orders from the CEO or others very important people at Macy’s to act illegally
MACY’S, WHEN A DOG STILL AT LARGE!

A
A
Anonymous
Chico, US
Sep 15, 2011 5:00 am EDT

People don't get jobs all of the time. I remember I had gone through a very long interview process for Progressive Insurance and I didn't get the job. It happens.

ComplaintsBoard
B
12:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Macy's - macy's credit card

I have a Macy's credit card that I opened several months ago. I have a low balance and made sure I paid my bill on time every month... until a couple months ago, I made my payment 3 days late. Unfortunately, Macy's does not allow you to have reaccuring payments and the only option is to pay by check, phone (for a large fee) or online. I was charged a $25.00...

Read full review of Macy's and 4 comments
ComplaintsBoard
C
5:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Macy's employee abuse

this is the worst company i have ever worked for... first at all when i got the interview they said they count my experience (5 years of retail) because it was not in the USA. so they will put me on probation to see if i really deserve the job ok that passed, i took the job for 8 dollars an hour. after my probation i went to see the hr about the Promes(a rise) they said well you have to wait another 3 month. i was really good at costumer service i have been recognize every single day i participated to all rewards i was just the best on my department with 100/100 every month. then i to talk to them and tell them that i will leave if they don't rise my paythey gave me fifty cents more! i was at the same trying to find an other job but every time they call my manager he says bad things because he did not want to lose me! i figure it out when i applied to an other store then they called me to the interview everything was ok they said we just have to call your manager to confirm what you told us! they never called me back!this is just unfair. i left anyway because they make you work like a slave for nothing in exchange plus they want you to lie to costumers when they want to meet their goals. for example when a costumer credit card doesn t work they tell you to put him back in the system without knowing it the costumer is applying again and thats gonna count for the manager!

Read full review of Macy's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
chevgrl
, US
Aug 14, 2011 6:57 am EDT

i worked at macys for two years was promised the same raise. never got anything. and ended up fired because my manager disliked me for some reason and decided not to schedule me anymore. they do that..put u on a on call and never call u back. felt like taking it further but decided not to, i have a way better job now. just people should be aware of macys

ComplaintsBoard
T
3:02 pm EDT

Macy's no credit guidelines

So confused and the same thing happened to me. Macy’s told me there are no credit guidelines but that if you want something just bring it to the counter and they will try to accommodate your purchase…WTF! I tried to spend 180 dollars the other day and was denied in front of a full line mortified since I have had my credit card for 11 years. I didnt use it for a couple of months so they told me the most I could spend was 49.00 WTF. Then I called Macy’s C/S and I was really upset they said they would pull my credit report to see if they could accommodate my purchse I told her NO that will go against my credit score which she agreed and then I told her I may want to just close my account because its not worth having.

Come to find out today after speaking with the Macy’s complaints department the w**** closed my account without my permission. I am livid and not going to stop until I get some kind of compensation for my embarrassement and closing my Macy’s account without my permission.

Read full review of Macy's
Hide full review
ComplaintsBoard
R
5:27 pm EDT

Macy's credit card fraud

I am stationed overseas with US Department of State. On 7 July 2011 while on vacation at the town of Clearwater, Fl my wife and my USAA bank debit cards and Ripley Master Card were stolen; immediately the cards were used to make fraudulent charges at the Macy’s East store #832 located in Tampa, FL. One of the charges were for $417.30 on my USAA bank debit card; however, I am still trying to get the statement for the other charges made at the same Macys department store with my other credit card since it is from an overseas bank. I blame Macys for not enforcing their sales associates to very the customer’s identification when making a purchase with a credit or debit card.

Read full review of Macy's and 3 comments
Hide full review
3 comments
Add a comment
L
L
Lou E. Mahony
Cathedral City, US
Jul 02, 2013 3:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been trying for 1 1/2 hours t simply order a gift card for my granddaughter in Spokane. I'm in Cathedral City, CA. I keep getting pages of info, disconnected, and "I can't do that from here." I have tried customer service, the women's department and on line. My frustration fountain runneth over. Please assist me! Thanks, Lou E. Mahony

K
K
kbacmu
, US
Aug 23, 2012 7:26 pm EDT

I work for Macy's Department Store, although it's not currently our store policy to check credit cards, I do. When a customer states that they are using a credit card. I state respectfully, "for your protection" can I verify your credit card with your identification. Not one person has had a problem with this, they continually states thank you. While I don't blame Macy's, I do think that sales associates should provide customers with this service, this is considered as optimal customer service, which is what Macy's selling platform is all about. As a Macy's employee, I deeply regret that this has happen to you, as I know personally how much of a inconvenience trying to recover stolen items can be. Best of luck, Macy's employee

VetoForBRs
VetoForBRs
Minneapolis, US
Aug 05, 2011 8:58 pm EDT

You slide your own card at Macy's. We don't even touch/look at them. Also, if you talk to anyone in loss prevention at Macy's, they don't waste their time on credit card issues unless it's a Macy's charge that's being used fraudulently.

Plus, we can't confront "guests" or make accusations, ever. Big no no. And Macy's would lose money if we denied suspected fraudulent purchases... losing money just isn't an option to them.

ComplaintsBoard
K
9:17 pm EDT

Macy's rude mall clerk

On Sunday I went to Woodbridge Macy store on 7/31 at 3:56 pm. I purchased a black dress with my Macy Black card. I didn’t want to keep the charges on the Macy card so I told the sales clerk I would like to pay for the charges with the debit card. So I placed the debit card in her hand and she in return put the debit card on the counter. I don’t think this a normal business practice with Macy. I am a very valuable member with Macy’s store and I think she needs to be spoken to on her behavior. Here are the two transaction numbers listed below so you can identify the saleperson.

Read full review of Macy's and 1 comment
Hide full review
1 comment
Add a comment
A
A
Anonymous
Chico, US
Sep 15, 2011 4:55 am EDT

I don't understand what your complaint is.

ComplaintsBoard
M
2:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Macy's ms. manny, compliance dept

Macy has confused me with another card holder, and has maligned me with the credit reporting agencies. I have a letter from Ms. Manny stating that they had confused me with another client, and would make sure that their error would not reflect upon me negatively. They haven't corrected their error, and now they have attached someones elses account to my name. How do you get someoness attention at Macys?

Read full review of Macy's
Hide full review

Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Macy's contacts

Phone numbers

+1 (800) 289-6229 +1 (513) 573-7912 More phone numbers

Website

www.macys.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Macy's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Macy's Customer Service. Initial Macy's complaints should be directed to their team directly. You can find contact details for Macy's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Macy's. Discuss the issues you have had with Macy's and work with their customer service team to find a resolution.