Macy's / false advertisement and poor customer service
I'm extremely furious with Macy's and will most like never order anything from them again. I placed an online order for luggage at a closeout discount over week ago and just today received notification that my order could not be placed because they no longer had the items and or the colors I requested. Oddly enough though three of the items not available were still listed on their website early today. The catch is they are listed at a higher "discount" price that what was listed over a week ago. I believe I was screwed out of the order because they either a sold to an employee or b) sold to a customer who was willing to pay the higher price. Furthermore they show lack of knowledge of their inventory on hand and lack of skills. If the warehouse (or where ever they store online merchandise) was empty, their customer service/sales people should have immediately started calling stores to see if they could place my order. Lastly because of their inability to contact me in a timely manner has most likely cost me the ability to get the entire five piece luggage set in a different color at the Macy's located in the area I live at the sales price I ordered under-a few days before ordering on line I spoke directly with a sales person in the store and they said they would honor the sales price-I chose to go online because of the color selection. Well, I continue to complain about Macy's unprofessionalism and poor customer service, no one should be subject to their ineptitude.
PS. Luggage is manufactured-its not made out of rare material and/or a maintaining by a dead guy, they could always pull out the design and have more made.
Babu Salahuddin's Response, Dec 11, 2017
The delivery guys need to take sign from the right person
and verify the ID before handover the delivery.
They need to show the delivery place (full address) in the
Otherwise lot of people will get hard time like me.
90-26 215th Place.
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