Lulu Hypermarket / wrong sale
Well sorry to say that this a complaint, I had purchased a Lumix Digital Camera from Lulu Hypermarket, Al-Nahda, Sharjah recently on 26/04/2013.
But after reviewing the Camera I found in low light there was visible line in the images taken, understood to be a crack internally.
Well immediately on second day 28/04/2013 in the evening I went back with the complaint, and made them understand the fault. However I was badly in need of a good camera I asked whether I can look into other models which I would like and buy. After 45 mins I was finding it difficult to comparatively take other camera as it was not suiting to my requirement.
Therefore one of the sale representative suggested to take a handy cam and as it was in stock clearance it was at a low price.
I took the handy cam, under impression it would be comparatively or equally better of the lumix on my previous purchase. I was not able to visually understand the aspects of the camera as they didn't have any display pieces. Believing as enquired the details it made me believe to be a HD Handy cam I shopped happily and additionally paid 300/- aed.
After reviewing, capturing videos and playing it on my computer I found slight grains, where I got an understanding as it is not a HD Handy cam.
By 30/04/2013 in the evening again I went back with the Handy Cam and told them comparative to the previous product this product has a very low video quality and I would like to get a better product achieving to my requirement under the same budget.
1- They denied saying to me that they would return this product to the company and if they agree would exchange/return back the money.
2- Denied the fact as per mentioned in the Bill inside 7 Days Exchange of the product is not valid for electronic items. How ?????? as there are not terms and conditions laid.
3- I shop for a requirement and buy and see to that if the following product is damaged, I return under the conditions laid at the same place and look forward to purchase if possible from the same place another justified product as a customer.
But if a lulus representative says to me Sir if we are exchanging the product you cannot buy a camera or handy cam because you will come with other reasons to us. You can buy something else. This is consider as one of the rudest statement and it gives a feel to us customer as they have got the money so whatever rules they lay as slaves to be followed
I have my marriage and its a gift I am presenting to someone very precious so I am looking for a product that will make the important person happy.
So kindly support.
PETER SCARIA THOPPIL
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