Lowe's

Let me tell you a story... A man and his girl decided to purchase a home and start a life together. The home needed some work and they decided to go to lowes home improvement to select new appliances and purchase flooring to renovate their new abode. It was memorial day weekend and they went into the lowe store in bastrop tx and look at appliances. They were met by floor associate named bruce perkins. Little did they know that this was the start of a frustrating trek that would not seem to end.

The couple was looking for some select items, a refrigerator, a dishwasher, a washing machine and a microwave. They started looking at all the different brands and types with a certain sense of excitement, realizing that their dream of being together was finally starting to come to fruition. The floor associate, mr. Perkins, was a fast talker and was running them around in circles. Whenever they found an appliance that they fancied, he would give them the "let me check on that" and the "let me check on this" treatment. It almost seemed as if the couple was at a used car lot, not in the appliance section of a major home improvement retailer. They picked out the microwave, which was in stock, and the washing machine, which was also available. They then started looking at the dishwashers. There were some features that the couple were looking for... Stainless steel with a deep top rack and moderately priced. The couple looked at many and finally found one that they thought they wanted. It was on clearance. Bruce looked it up and found that there was not one in stock and that sense it was on clearance there were going to be no more available. He then started working his magic. With the confidence of a seasoned salesman and the prowess of a flim-flam artist, he proceeded to offer the couple what he called "the new model" that was taking the place of the clearance model they chose, nut give it to them at the clearance price. The couple thought that they were getting a deal so they capitulated, and agreed with the offer and the dishwasher was chosen. Now it was time to choose a refrigerator and the appliance shopping would be complete.

The couple then went to the refrigerator section and started perusing the different models, opening the doors, looking at the features and discussing amongst themselves the options that they desired. They found one that really caught their eye. It had everything they wanted; a side by side stainless steel model with an indoor icemaker and the led lighting that was easy on the eyes when it was opened. Bruce told them he would check on that model. He returned and informed the couple that they did not have that particular model in stock, but it could be obtained in 7-10 days and they would deliver it to the couple's home once they got it. The couple debated for a bit because they really wanted the fridge that day, as they were without one and living out of a cooler is not the greatest of experiences. After much discussion they decided that they could wait and agreed to purchase the refrigerator. After the appliance shopping was done, bruce took the lady up front to start an account with lowes, so that all the appliances could be purchased that night. An account was opened and the couple was really excited, as they could then go to the flooring section and get the items they needed to rid their place of the old carpet that covered the floors when they purchased it.

The couple decided that they wanted to go ahead and take the appliances home from the store that night and not take advantage of the free delivery and installation offered by the store. This was met with a certain air of displeasure by the floor associate and he seemed to have a tone in his voice of one that thought the couple was crazy for taking this route. There was a reason for the decision however, the house was not ready for the appliances to be installed and they couple did not want to have to take time off of work later in the week to be at the house to wait for the delivery. They did however agree to have the refrigerator delivered as it was not available at the time of the sale. The couple then went to the flooring department and purchased numerous items including porcelain tile and laminate flooring for their home. All in all the couple spent over $4000 in the store that evening. They were told by bruce that he was going to round up the appliances while they were in the flooring department and they would be ready to load when the couple had completed their shopping.
Upon checkout it was noticed that the dishwasher was not priced on the invoice correctly. The lady asked bruce about the price, reminding him of what he told the couple earlier about selling the dishwasher at the clearance price. Bruce began his fast talking again, saying that was the clearance price, making the couple feel like they had been mistaken. The man leaned over to the lady and told her to just let it go, as he was ready to get out of the store they had been camped out in for going on three hours. The lady agreed and it was dropped. When the checkout was complete bruce then proceeded to tell the couple he needed 45 minutes to gather all the items in the purchase. He had previously told him that he was getting the appliances together while they were in flooring, so the couple thought that it was rather inconvenient that he had not done so yet. Therefore, on top of the three hours they were in the store, they had to wait another 45 minutes for the items to be ready to load.

Then the real issues began to rear their ugly heads...

After 7 days the lady called the store and inquired about the refrigerator, wanting to know if it had arrived. She was told by the floor associate that answered the phone in the appliance department that he was not sure, but he would check on it and call her back. A day passed and no return call so the lady called again. She was put in touch with bruce who proceeded to tell her that the item had been put on backorder and would not arrive until june the 13th at the earliest, the 18th at the latest. This frustrated the lady as there was nothing ever mentioned about the fridge being placed on back order beforehand. The man began to install the dishwasher they purchased, after the appliance was completely installed he opened the dishwasher door to remove the packing material from the inside, when he opened the door he noticed that the one feature they were desiring, the deep top rack was not on this model. He also discovered that the hoses and items needed to install the dishwasher and the washing machine were not included and he had to go purchase them they told each other about the details they had just discovered and were both disappointed. The man then sent feedback to lowe’s via their website about the refrigerator, the hoses and the general feeling of displeasure the couple had been starting to feel about their experience at the store. He received a call from a manager at the lowes store by the name of jacob the next day. The man was very pleasant as he understood that these kind of things happen. He explained the situation with the hoses and such and the fact that they were never informed that the fridge could be put on backorder. He also relayed his disappointment that the floor associate bruce never offered to try to find the item at another store. The manager gave the excuse that bruce was new and that companies quit including hoses with appliances last year. The man asked why then is it free if lowes came out and installed the appliances. If anything the installing materials should be free to self - installers simply because it is saving lowes a trip and the labor. The manager then offered to pay cash for the hoses and offered to sell the floor model at another 10% discount, but he would not sell it to the couple until they came back into take a look at it as he would not sell it without them seeing it. The man discussed this option with his significant other and they decided that they would rather wait the extra days and get a new one than accept another paltry $100 off an item that had been on the floor and its history unknown.
The next weekend, the lady received a call from bruce; he stated that the refrigerator was now on back order until the end of the month. This really upset the couple. Bruce had explained to the couple that the item is a popular one and they are not easy to come by and that the factory has placed them on backorder due to demand. Bruce then proceeded to tell the lady that they were going to look and see if they could find a comparable model to offer to the couple to replace the one that they could not get. He stated he would call her back with the details. After the lady got off the phone with bruce the couple discussed further, at first they wanted to see what was going to be offered but as they talked they realized that they really wanted the one they chose in the first place. They decided at that time that maybe they should just have the item removed from their account and they would look for the fridge elsewhere. A couple of hours had passed and the couple became increasingly impatient, as this was not the first time someone from that store told them that they would get a return call, in the prior instances they did not receive one. They decided to call the store back. They lady that answered the phone stated that bruce had cut his hand real bad and was at the hospital. After a little while longer another call was placed to lowes, bruce was there and he stated that he had to get his hand stitched up, as if he was attempting to gain some sympathy because he was on the hot seat. He then proceeded to offer the couple a different brand fridge with comparable features. However the features were not even near comparable. It was not a side by side, it the freezer below and it did not have the led lighting. To add insult to injury, bruce stated that the fridge was $2200 but they would sell it at cost at the tune of $1600. The model the couple picked out was an $1100 fridge. The couple was actually expected to pay approximately $500 more for the stores screw up and for a fridge they did not pick out. The couple refused and asked bruce to just take the item off of their account. Bruce tried to con them out of that choice but the couple’s mind was made up. He then relented and told the lady that he would remove it from their account.
The couple then got in their truck and began to search for the refrigerator they wanted. They went to a best buy within walking distance of the lowes store from hell and found the same exact refrigerator on display in the store. They inquired on its availability and found that they had two of them in stock. The couple purchased one, had it loaded and proceeded to take it home. So much for hard to get! They paraded in front of lowes with the item in the back of their truck as if they had just won a gold medal and were taking a victory lap around the arena. Oh the victory was sweet!
A couple of days later the lady checked her account at lowes online. She discovered that the refrigerator was still on the account. Once again bruce had come through with his total disregard for doing what he said he was going to do. The lady decided that she needed to just go up there in person and have it taken off. She went up to the store and approached the return desk. She then explained to the associate at the return desk the reason for her visit. The associate paged a manager-jacob to be precise. Jacob called to the return desk, it was explained to him what was going on and he proceeded to ask the lady why she wanted it taken off. He actually had the gall to ask that question. The lady explained to him and the refrigerator was removed. The manager never even bothered to come up front and talk to the lady in person. His courage, or lack thereof, would not allow him to do so. As a result the protection plan that was purchased was not amended as nobody knew how to do it and jacob could not bring himself to come up front and show anybody how. The lady then had to call somebody else to get that fixed. The couple later tried to post complaints on lowe's facebook page. The comments would mysteriously disappear.

The message of this story? Lowes does not care about customer satisfaction, they do not conduct their business in an open, honest manner, their floor associates (Some, not all) are not trained properly and the bottom line is bringing in the money. It seems like they are cut from the same cloth as wal-mart. Stay away from lowes at all costs, they do not deserve your money!

I had 3 ceiling fans professionally installed. One has been erratic since installation and has a mind of its own. The two on my enclosed porch worked fine until yesterday. Now I cant turn one one on and I can't shut the other off.

We bought a Samsung dryer two years ago and it broke down (does not heat up). We bought 4 years extended warranty so we called Lowes. They schedule a tech. We had to wait a few days until he came. He came and said he has to order a part. So we waited another week and he came and changed the part. He left and the dyer worked for a day and it broke down again. Had to call Lowes again and wait another few days for the service guy to come. He came and said he needs another part. So we had to wait another week. Then he came and changed another part and said this time it should work. So I washed a load and put it in the dryer. After 20 minutes the dryer still is cold. So called Lowes service center again and a woman called Leslie said she was going to send a different technician on Thursday (which was yesterday). But nobody showed up yesterday. So I just called the service center this morning and they said they don't have a record of Leslie scheduling anything! So I had talked to a ghost at Lowes! Now we are out of a dryer for more than a month! So I asked to talk to a supervisor named Perry. Perry firmly gave me two options: 1. We have to wait at least 3 days until he talkes to the service guy. 2. We have to wait at least 3 days (today is Friday) until his supervisor can call us the earliest 3 days later on Monday. In the meantime, we are still without a functioning dryer. And Perry insists that he was offering us solutions (that is keep letting us to wait). I can't believe it. What kind of employees Lowe's are hiring? This is really low and beyond belief. They have no consideration for customers' concern and need and all they are doing is to lie and stall. I feel sorry that Lowes have such incompetent and uncaring employees on their payroll and I am mad that we still have no dryer after all this waiting. I wish the CEO of Lowe's can read this complaint and do something about it.

We live in sparks oklahoma and bought new windows in febuary 2012 had the installed in march 2012 (from lowe’s in shawnee oklahoma). we have been trying to get an issue taken care of within two days of having our windows installed. there is a whistling sound coming from our windows every time there is a strong wind. the first complaient brought back the same installers that put our windows in.

The window in the living room needed a tiny piece of stripping that he replaced (he saw daylight through the window which I thought should’ve beed found on day (one) of installing and the inspection) and told us the problem was fixed. next he moved to the bedroom windows (we ask that all windows be checked) and he informed us that we didn’t close the windows properly and he closed them and said the problem was fixed there also.

A few days later when the strong winds made the same noises we started calling right away. we have been put off at every turn and we are very unhappy with these windows and people telling us that oklahoma winds sometimes causes problems like this (something about the weepholes around the windows. I don’t care about all that.. I want my windows fixed.

A phone call this morning from mike, we were told we are a ” waiting list” and it will probably be three more weeks ” but the work order has been turned in”. is that suspossed to satisfy us? it doesn’t! we moved here from choctaw oklahoma and had brand new windows put in before we sold our house.

We have experienced the oklahoma winds for the past 7 years that we’ve lived here.. but those windows never made nosies like these do, and in fact the windows that were in this old house in sparks, never made noises either and this house was built in the 80′s so please don’t tell me that it’s going to happen sometimes.

I could go and on about how unhappy I am and I don’t care who’s at fault here, the installers, the manufacturer, lowe’s.. please get this problem fixed. now, not three weeks from now! i’d like to know what kind of list we’re on too, that we have to wait that long to get this solved. I would never recomend lowe’s for windows to anybody. that’s a fact!

I am writing to inform you of my recent experience with Lowes. I have been a customer of your store for many years. As recently, as October I spent close to $2000.00 on a new washer dryer, but I will no longer be purchasing anything from Lowes in the future.
This week I made a purchase via your online store. I bought a dishwasher and was told that the delivery was free. They said they would be at my house on Wednesday morning to deliver, install, and remove the broken washer. I rearranged my day, got my son a ride to school, and changed a work commitment so that I would be here for your delivery truck. Two very nice men brought the washer into the kitchen and informed me that they had no idea how to disconnect the current washing machine and that they did not do installation.

I called Lowes in Danvers Massachusetts and spoke with the delivery supervisor named Crit. Crit said he wished he could fix it but there was nothing he could do. It wasn’t his fault that the sales person misled me about installation and he couldn’t “just send someone who was hanging around” to come and solve the problem. I refused to sign for the machine and sent it back with the deliverymen. I then spoke with Hagan in your online customer care department. He apologized for the sales girl who did not give me the proper information and said he would help me solve it. He connected me to the Danvers manager named Matt. Matt said he could have a deliveryman out to my home and would bring the washer back but was charging me $225.00 for installation.

I refused and went to a local storeowner; who charged me the same price as you. He charged me for installation, which I will happily pay because I understood what I was paying for and was not misled. Matt and Crit handled this situation deplorably. He absolutely should not have charged me for installation because it was the fault of a Lowes employee that I was not informed. I am extremely disappointed with the way I was treated. I plan to remodel two bathrooms this summer and will NOT be coming to Lowes for any of my supplies. You have just lost a good customer thanks to extremely poor management.

In this down economy customer service is the one thing that will keep people coming back. You may want to inform your employees of this.

Bought it. Beautiful. Leaked from day 1. Reworked it and silicone and caulk and even fiberglass repair kit. Still leaks. It is in the design. Hate this thing. Poorly made and Lowes puts in out on display like its royalty. Also, every review at their website says this shower is a pathetic joke, wish I had read them before I bought it. Just once I wish Lowes would stand by what they ” promise “, I dropped off a snowblower for repair. Was “promised ” I would get in back in about 7 days. Ok, so 7 or 8 or 9 days later, you would assume that the work is done and ready for pickup.

Well, I called 5 days after I dropped it off to see how the repair is going and I’m told that it hasn’t even gone out for repair yet. As a matter of fact, it isnt going out for repair for 2 more days. I should be able to pick it up on or about the 25 th. Of the month….( 14 days after I dropped it off ). Letme say this, I don’t care that it will take DOUBLE the time “promised”… I care that I was, mislead at best or lied to at worst…. This is strike 3 for Lowes. As I type this, my Lowes credit card is going through the shredder and I am going to re- new my HomeDepot card….. THE END.

I unknowingly made two payments within the same billing period. One payment was made before the December due date. Then, because we were going to be out of town, I accidently made my next payment for my January bill a day before the billing cycle was complete for December. I continued to make my regular monthly payments for the next several months on time (several days before the due date) when I began noticing a late fee and a past due amount. I immediately called Lowes thinking they didn't receive a payment or somehting like that. The robot on the phone waived the late fee. The following month, there was that late fee again. This time I pulled up my records and gathered my past statements and discovered they applied my January payment to the December instead of January. I called again and tried to explain this to the representative. She said she understood and would take care of it and waive the late fee. Just recieved my May statement with a past due amount and another late fee. Called again. Spent an hour on the phone on hold for the majority of the time while they transferred me around to various supervisors. In the end, Supervisor #3 finally GOT what I was telling her and, although Supervisor #2 lied and told me he could not pull up my past history, Supervisor #3 was able to do so and agreed that the payment had been made, however, since the credit card reform laws were revised in 2010, they would no longer make adjustments. It is now their guidelines to "encourage" customers to make a double payment to "catch up" and avoid future late charges. Isn't that nice? Since they can no longer collect the fees the way that they have in the past, they have established new guidelines to make it harder for their good customers. If you have a Lowes Credit card, pay it off and refrain from shopping with them.

Bought a power washer 10 months ago, used 2 times. When trying to use it this spring wouldn't start, called Lowes advantage number stamped on machine, they said it it under warranty up to $100, if they cannot repair it they would give a new one. Left the machine and get a call a few days later that it is ready to be picked up and the charge is $93. It's under warranty. Turns out the $93 is for oil change, spark plug and air filter. That is maintenance not service. It was not brought in for a tune up it was brought in for repair. Now to get our machine back, ( being held hostage) that we paid $400 on less than a year ago we need to pay another $100. We were never informed that this maintenance needed to be done. Why should it need these things when it's a new machine used twice before?
Have been going back and forth with Lowes, they tell us we need to call Briggs and Stratton (the manufacturer) To get this rectified. We haven't spoken with Briggs and Stratton at all. We called Lowes, brought it to Lowes, Lowes is the one one that did the unauthorized maintenance and is charging us, Why call Briggs and Stratton to get our money back? Makes no sense to me, but the Lowes people are so stupid they can't even understand that.

I purchased a Harbor Breeze ceiling fan from Lowes and the remote stopped working. You would think as expensive as this ceiling fan was that they would at least gaurantee their remotes. I cannot use the ceiling fan when the lights are off now. The more annoying thing is that it did not come with a chain to control the fan/light. See attached photo. :0(

We have four Harbor Breeze ceiling fans model # 192909. Three of them work fine. One works with the remote to turn the fan on low, med, hi. The remote does not turn on the light or dim the light. We checked the hand-held remote against the other three units we have and it works fine. It seems the remote unit inside the fan assembly is not working. Any suggestions or can we purchase a new remote for the inside of the ceiling unit?

I was recently told that you stopped the va discount except for active or retired. Active is away serving as I did for several years, retired is spent 20 years and collecting pension from government and probably went on to put another 20 years with another company and collecting yet another pension and possibly collecting social security as well. Thats 3 incomes against my one small income. So in my opinion you are penalizing those of us who fought for your freedon and some of us lost limbs and some of us spend a lot of time in VA hospitals for injurys received protecting people like you.

WE are the ones who need the discounts, not the active or retired. Once again Corporate Amarica rears its ugly head and takes it out on The little guy. Last year I spent several thousand dollars in your store because of the discount you gave The American Fighting Man. I also purchase a lot of material for my job. NO MORE LOWES FOR US I will also recruit my fellow veterans at the VA hospital to start a revolt against Lowes and anyone else who forgets or doesn’t care about what we fought for.

I will tell everyone I know and meet to take their business back to the LITTLE GUYS that you tried to run out of business Unless by chance you have a change of heart and reinstate the needed discount to those of us who need it. If you would like to reply to me…

I am a 65 year old woman and able to do physical lifting—thank goodness—because if I go to Lowes, I know they will never help me load or transfer product to my pickup truck. Today I purchased 27 2 X 6 boards 10 and 8′ long. I asked a male clerk for help who was walking around in the lumber dept and he simply nodded his head and disappeared. He did return when he saw I had loaded up the boards and offered to find more 8′ boards because the bin was empty.

He came back w/ a heister loaded w/ more boards, put them onto the shelf and then disappeared again. When I checked out I told the female cashier that I would like someone to help me load. No one showed up. I loaded my truck with these heavy wet boards and guess who was now being a cashier? The same young fellow. He did stop what he was doing to run out and help another fellow his own age load up his truck w/ plywood. Bypassed me on the way back to grab my cart when I put the final board into my pickup.

This is typical service at lowes. I try not to go there and avoid the place most of the time. I regret going today! Hope not to give into the convenience of the store location again to buy product. Lowes sucks!

Before I begin, one has to understand where I come from. I put a lot of stock in my faith. My family, the members of my church, our pastor, and the contractors with whom I am networked (who are either from within my church or of like faith) all hold the concept of integrity, honor, and fidelity very sacred. This is why I post this today, and why I am shocked and disgusted that a company such as Lowe’s would condone such actions from within their staff.
Toward the end of February, the network of contractors I work with were picked for a project for a client at three different locations; a project that will take us well through the spring, summer, and into early fall. To give this client the best possible estimate, an associate of mine (my Church Pastor) and I visited the Lowe’s Store #0615, 10580 Duke Dr., Alpharetta, GA 30004. I went straight away to Commercial Services while my pastor went to a couple different departments to find what we’d needed for this project.
I was met by Amanda. She was young; too young to be knowledgeable for what I was looking for, in my opinion. Surprisingly, she was very helpful and was able to answer my questions as they came up. However, she seemed very eager to secure my order right then and there after I’d already explained what it was I was trying to accomplish at that point in time – only comparative shopping for the sake of the project at hand. She then became visibly frustrated, and began to flirt with me quite aggressively. I made certain that she caught sight of my wedding band, but it was obvious that she paid no mind to such things. She made it evident that she was going to try any tactic she could to secure this sale then and there.
As I was trying to politely wrap up this visit, my Pastor joined us. In an apparent final act of desperation, this Amanda then leans in, quite leeringly, and asks, “What would it take to get you to secure your purchase here, today, and now? I’ll do anything to ensure you both leave happy and with everything you’d both want as men.”
Already uncomfortable with the situation, I politely advised her that we do NOT operate our business in such a manner, bid her good day, and left the store IMMEDIATELY. As we turned to walk away, this young lady also muttered a very UNLADYLIKE dismissal that readily described what she intended to do with us to “secure” this sale. We left, disposing of the notes taken during this visit. and proceeded to discuss our other options as we walked to our vehicle. As we were standing behind our truck, discussing our next destination, and answering/returning a couple of phone calls, Amanda was either leaving for lunch or leaving for the day (it was between 3 and 3:30 pm). She made a point to drive clear across the parking lot, directly to where we were, and then waved a very inappropriate, one fingered hand gesture at us as she sped away. I think I need not tell you which finger.
A day or two later, I phoned this location to speak with a manager about the incident. I was left on hold for fifteen to twenty minutes. Someone returned to my call, asked for my contact information and what the call was in regard to. When I spoke of the situation, I was hung up on and have not heard back since.
I then submitted my complaint to the corporate offices, who have since returned my correspondence with requests for repetitive accounts of the incident, as well as other information not relevant to the subject at hand; obviously not willing to take the matter under investigation or do anything about it.
Our Pastor, having witnessed this incident first hand, has since called for a full church wide boycott of Lowe’s and their subsidiaries, and has passed the call to his colleagues who serve churches/congregations of similar faith and denomination. I know I’ll never shop Lowe’s again, nor will my family.
It’s a shame that a company as big and well known as Lowe’s would encourage their employees to resort to prostitution to make a profit. However, after reading the complaints posted on websites such as this, I can see why their reputation is so bad.

Ge lowes credit card refused to charge back the exterior door purchase denying anything wrong with product. Exterior door warped and lowes provided very poor customer service in that it took five mo. To get it replaced and the customer had to take lead and encourage it done. store employee even tried calling the door manufacturer and telling them that I had no warranty since I attempted a chargeback. Rather than customer service, lowes employees almost seem to try to intentionally harm the customer who reports a warranty issue.

I'm having issues with remote and switch not working when its cold outside the box is mounted on exterior wall but wall is insulated. On a warm day everything works perfect but when it gets cold nothing works or you hit light switch and fan turns on or vice versa

The remote worked one time. Then...nothing. The fan will not run - the light can be turned on and off, but the fan does not work at all. Another ceiling fan works, but the light does not. There appears to be no solution, and NO HELP. That's it for Lowes. Why do they sell such inferior products?

I purchase a washing machine in Lowe's/ we having problem with this machine sent the first day we had it. First time Lowe's change for a new one/ second time they did the same/ third time I went to the store and told the manager of the store that I had another problem with the machine. The machine eat the clothing and broking all of them. I told Mr. Jim that I need a new machine. He said you need to call the your Lowe's warranty personal . This is situation I had 3 girls an i am 100 disable veterans. We cant wait for long time. I even call Home office=sent message to the CEO of Lowe's. That was 3 week ago. Today they decide to sent a person to work in the machine. Warning if you plan to has a appliances from Lowe's go to another store before you get one. The system or warranty suck. I even tell the manager of the store. Can you chahttp://www.complaintsboard.com/new_complaint/#nge for another one I paid the different. He said Now. Because before it change for a new one. a contractor company has to see the machine 3 time. He said other way he has to get stock with the old machine. and he will loose money. That was the answer. Now I had to wait until the machine work improperly again before I had a change to change or Lowe's replaced again.TODAY THE CONTRACTOR CAME TO THE HOUSE CHANGE ALL THE PART OF THE MACHINE. IF THE MANAGER OF THE STORE CHANGE THE MACHINE= WE NOT HAD TO GO TO ALL THIS MESS. THIS STORE ONLY WANT TO MAKE MONEY. THEY NOT HELP THE CUSTOMER..THEY WANT TO RUIN THE CUSTOMER.

Lowes reviews site will not publish negative reviews. I have written several reviews recently because I am completely remodeling an older home. The positive reviews were gleefully accepted. The 2 negative ones - a Samsung washer that won't spin to completion sometimes and a Portfolio (Lowes brand) LED track light - are simply rejected with a form letter for no reason and no recourse. I do not write reviews with invective or other unacceptable language. Lowes corporate is being fundamentally dishonest. I hope many people read this because the internet is a great way to inform oneself on consumer services and products. I have not seen this behavior from Amazon or NewEgg for instance. So beware! -> Lowes reviews are filtered to provide overall good scores, which means their review site is biased!