Lowe's

Nov 6, 2011 I went to the Lowes store to order a refrigerator, stove and ventilation hood for my rental unit. I researched these appliances via the Lowes website. Apparently the items I ordered are called "special order" because they have to wait for the items to ship from the manufacturer to the store and then to me. When I was placing the order I was never told that nor was that information on the website. The associate told me someone would call me to advise me the delivery date. I kept checking the website that had the message" you will be contacted in 24 hrs with delivery information". I decided to call the store to find out where the appliances were. I called and was placed on hold for 10 minutes at a time, or was transferred to the wrong department, or phone just rang and rang, or the call was disconnected. This went on for two days. I e-mailed the "contact us" department from their website. the following I tried again and spoke to someone who told me that I had a "special order" and someone would be in touch with me once the appliances were in the store. About two days later I seen on Lowes website the appliances were in the store. I called and spoke to someone and arranged the delivery date for Friday, November 18. I receive a phone call repeating the delivery information that I had arranged. I also received an e-mail in response to my e-mail stating someone had already contacted me. They did call the day before with a two hour window delivery time. I called them that morning and gave my cell number and asked someone to please call me when they are going to deliver to me because I had an errand to run. I was told that the information would be given to the driver. The information wasn't given to the driver and I wasn't called. Fortunately that someone was working in the rental unit and accepted the delivery. They left no paperwork to be signed that the appliances were received. The refrigerator arrived with a small dent on the side and a small hole in the door. I was told that a plug will be sent to cover the hole. The ventilation hood was the wrong one. I had written down on a piece of paper what I wanted and the associate made a mistake and ordered the wrong color hood. I didn't notice it on the receipt because I assumed he copied the information that I had written on my paper. The stove wasn't delivered because it somehow fell off a truck and was damaged. So now I sit yet again waiting for the delivery. I called Lowes again only to be transferred to the different departments within the store. I will never purchase appliances from Lowes ever again! The customer service inside the store has always been excellent i.e someone available and ready to help/assist. But the customer service via phone or e-mail is the worst I have encountered.