Lowe's
Reviews and Complaints

First off all, the store and manager should sue you for slander. Second, they should have the state investigate you for either 1) allowing your child to be endangered or 2) making a false statement which would immediately require hours of questioning the child thus causing the child harm. Thank God that there are security cameras and recordings of everything that goes on at Lowe's to keep people honest. "Third part tortious interference in a contract to which you are not a member" comes to mind. Can you say, "homeless" and "broke?"

if you can't spell the name of the town you live in correctly, I doubt your story is credible. I hate how our society has become a bunch of idots who shift the blame and don't take personal responsibility for their own actions. Its a true sign of your white trash nature to make outlandish and untrue statements to defame someons character because of workplace politics which resulted in your husbands termination.

Karma53, Your a freak show. I bet you are fat and lazy and was fired due to your poor job performance. Things are not as cut and dry as you make them. I will bet my life that you are just white trash looking for a scape goat. You probably made excuses your whole life. I will bet they have documentation on you sucking at your job right? Stop blamming people for your lack of execution and lazyness. Go out and be a productive person in society.

If you witnessed that and didn't report it to the police, then you are guilty of child neglect. You didn't report it because it didn't happen, you ###.

Corey Goldberg "aom" for Port Charlotte Lowes got me fired so he could put his girlfriend in my position. He then got her pregnant and was promoted to West Palm Beach and left her for another girl . I heard she moved to Bradenton. Karma is a ###!

to be honest with you, i think your full of s@!#... If a store manager was to fondle my 3 yr old, i wouldn't have even left the parking lot. Would have called the cops and walked back in Lowes demand to see the camera taping this and lock that idiot up right away then consult a lawyer...To leave the store and post a blog is pathetic.. You must be another woman living her life online. As far as supporting a molestor, you just did cause you did nothing about this you fool... Wake up and get a life better yet a mental evaluation first!

WHAT?! Your child is supposedly MOLESTED and you do NOTHING but post on this damn blog, , , Are you nuts? To Hell with worrying about your husband being fired, , tell the police and IF these alligations are true your husband will NOT be the one getting fired, it will be this store manager and he will see jail time too. Get off your butt and contact the cops, now.

I HOPE THAT YOU REPORTED THIS INCIDENT OF SEXUAL ABUSE TO THE POLICE, DON, T WORRY ABOUT YOUR HUSBAND LOSING HIS JOB. IF THIS IS TRUE, PUT THAT PERVERT CHILD MOLESTER BEHIND BARS. I FIND IT HARD TO BELIEVE THAT A STORE MANAGER WOULD DO THIS IN FRONT OF CUSTOMERS AND YOU THE MOTHER.

ROFL! Are you freaking kidding me? You are beyond the realms of those that need help. A store manager fondling a 3 yr old? I laughed when I read this!

I have never heard of something so stupid in my life. Sounds to me like you're more pissed off about the fact that the store manager is just that - a store manager.

You, ma'am, are a fool, and a ###. Although, you are funny - so thanks for the laugh!

MY FIRST INSTINCT WAS... IF YOURE SO AFRAID HE'LL LOSE HIS JOB, THEN ISN'T THIS THE SAME THING YOU'VE BEEN WARNED NOT TO DO? SO, I DOUBT YOUR TELLING THE WHOLE STORY OR EVEN ANYTHING CLOSE TO THE REAL STORY.

I would, contact Lowes corporate office with this plus I would turn it in to the Vendors employer! This will take care of it or go to the Labor Board with it. I was a vendor for Lowes Stores plus an Lowes Specialist! Good Luck, because Lowes likes to take advantage of its vendors and employees!

This Lowe’s project was to be installed in May now it is October with no installation yet. Lowe’s sent damaged materials to be used on this job! The team Lowe’s sent out to do the job destroyed the side of my house tearing off old deck. They tried to install rain escape it was if I was watching a 3 Stooges clip! Epoxy Caulk was slung all over my new siding along with dents from the stooges throwing old decking boards material around.

Don’t trust the commercial hype about how good their installs are. The installers look NOTHING like the one’s on TV. Sure price was great but then the install took place. Granted the buying process went ok, even though we waited for over a half hour for someone to enter our order at the store. No one knew how to enter a carpet install, seriously.

Basement Carpet Install:

To start, my wife took the day off for the installation. They told us the installer would be there between 8 and 9am. Then a call came that they were running behind. Next I get a call from my wife at 1pm they finally showed up. It turns out the carpet has a bad run, they can either keep laying it or pull off the job. I told them to go ahead and put it down, I would look at it later that night, needless to say it looked horrific. So we schedule new carpet install for a couple weeks later, with my wife being extremely upset because the carpet was supposed to be in before our wedding-gift opening, that didn’t happen.

2nd Try! The installers arrived early in the morning, in a beat up van with the carpet sticking out the back and grubby looking guys (I didn’t want to leave the house open, but didn’t have a choice). They pulled off the job early morning to finish another job in Kenosha then came back around 4pm, right during dinner! Wrapping up just before 7pm. Great Job….yeah right.

Word to the wise: Don’t sacrifice quality installation for a lower price. Never will we have a Big Box company do our installations.

Aug 10 2016
Signed contract for windows install 6/30; measurements taken Aug 18; to this day NO order has been placed!
The Schoolcraft fellow who made contract and supposed to place order has dissappeared ! No one at Lowes
is saying a word!
DN

We ordered carpet on 5/30/2008, and more than one month later it is still not completed. They first got the measurement wrong, then their so-called 'rush', 'expedited' re-order takes longer than the initial order. Strange, isn't it? Unless I understand the words wrong, shouldn't a 'rush', 'expedited' order take shorter time than the normal order?

No one bothered to returned our calls even we left messages. When carpet didn't arrive on time, no one called us to explain why. The manager only contacted us twice, right after we contacted Lowe's customer care at North Wilkesboro, NC, saying he got the confirmation that the order will be 'expedited'. But contacting Lowe's customer care doesn't seem to help, either, as we still don't know when the carpet can be completed as of today (July 7th). The initial order took 2 weeks; and the 'expedited' re-order has taken 3 weeks already and still counting.

Very frustrated and very helpless. We already paid the installation and carpet, and it seems the only thing we can do is just wait. Hope no one else will suffer this terrible service with this Lowe's store.

I am also interested in the class action lawsuit. My mother had Lowe's do over $4, 000 worth of work to her house and they were awful. They were supposed to install flooring in the kitchen and utility room. They left and didn't replace all the baseboard, didn't rehang all the doors, didn't install the flooring under the washer and dryer - just enough so the washer and dryer would be level. I suppose they thought that an 81-year old woman would not notice. We complained and they came back and fixed it, but not perfect. There is a soft spot where they were supposed to have repaired the sub-floor. They said that was as good as it was going to get.
There was a second job where they were supposed to restretch carpeting and regrout tile flooring. They sent over the same two guys who screwed up the first job. My mother was in shock. And you guessed it - that job is screwed up as well.
I know there are laws to protect senior citizens, but I don't know if any of them apply here.

For all you consumers out there looking for PROFESSIONAL INSTALLATION SERVICES BE VERY CAREFUL OF LOWES! The installers are subpar, will lie and cheat. I went through a window install with them and it was a horror show. I had them come out and measure, order the product and install. The windows were NOT the correct size, the were modified on site, and when I questioned the installer he advised that these things can happen but he'll make sure everything is good. NOT the case. I bought the Pella 850 windows and there are exacting specs to install them to which were not followed. This led to an investigation with Lowes where the so called Market Director came out to assess and deemed the windows were fine and installed properly. REALLY? The jamb extensions were not the right size. Some windows had an additional 1/2 extension put of the face AND nearly 3 inches of shim plate put in just to get the window in. THIS IS NOT WHAT I ORDERED! So far Lowes has been difficult to dealt with. Im working with the so called executive support (really tier 3 support) to see if we can get this resolved. Im NOT confident this will happen though we will see. SO PLEASE PLEASE PLEASE save your time and hard earned money and shop else ware. Is home depot any better? No... NOT in my opinion. Many of the installers that work for those companies are simply there because no one else will hire them. In the case of Pella I would recommend get a quote from Lowes THEN going to the Pella store to have them quote those same windows. They will meet the pricing of Lowes but you need to have the paperwork. Installs by the Pella store are not cheap but it seems they will stand by their work. Trust me... I ran Pella guy through the ringer and I felt pretty good about the process. In closing if there is anyone involved in a class action suit against Lowes please post the representing attorneys so that I may reach out to them. They need to be held accountable for their actions once and for all!

For starters as pergo is an easy and fast floor to install everything depends on how much prep is involved.. lowes and scheduling of the installer could have bumped your org install day.. I am speaking from an installer stand point of lowes. we have ### installers from other companies and customers that don't follow install directions and blame us when their floor fails due to not putting transitions in 3 ft door ways due to them not looking right. That's customers responsibility not the installers. I'm sorry for ur ### experience with the guy that shops at baby gap, but not all of us are. We were in the top ten in the nation for hard surface flooring so I know what I'm talking about... If u want day labor sure go to hd but I don't want illegals in my house.. I'm sure ur a customer that complained that your house got dusty and that they played their radio. Get the stick out of ur ### and put urself in their shoes... Good day sir

It's even worse than that Leo :) They are pushing their credit line like there's no tomorrow. If you buy anything on a card of any kind including gift cards, credit/debit, even checks, ALL of that "money" is listed as the day's transactions. Even if all the checks bounce and half the debit cards end up not clearing afterward, the store "reflects" a net earning of whatever was transacted that day. It's not even real money yet! And when the bank calls to tell them about all the kick-backs guess what suffers? Payroll!

I had a bad experience at Lowes yesterday. I went to a Lowes in Greenville north Carolina and being a home repair specialist I had a specific need for a plumbing part. Teh sales specilast Keith was condescending, abrupt and arrogant

He not only offended me he ruined my day. I had purchased a used Kohler faucet that I was installing in a home and I needed the plastic nut for the sprayer to make a long story short He was not interested in solving my problem he acted like I was invading his territory. All I needed was a 50 cent plastic part( or I could have used a small ring type nut if they would have taken the time) to make a remodel job perfect instead I ended up with a $3.00 generic sprayer adapter

I immediately went to the department manager and he listened then gave me a blank stare I said "lets go to your manager" he said he is standing right over there...I walked over to a gentelman that was on a cell phone or company phone he looked at me and said "what do you need" I was livid!

I explained to him about the situation and he said he would talk to the associate

These issues have to reflect directly on the local management.

I told the managers that I will do everything possible to avoid doing business with them. Yhis will cause me a lot of inconvenience but principal is important...IF YOU ACCEPT MEDIOCRITY THAT IS EXACTLY WHAT YOU WILL GET

We were thee number one installation company for lowes store here in chicago. with 9 stores at the time 31 installers, and a vary organized office. let me tell you lowes has little or nothing to to with your job other than ordering the materials, and they can never seem to get that right we tried to work with them for 9 years, but as lowes grew (too fast ) they didn't want one company having too much control over their business, so they worked us out of the equaltion, and went with multible smaller contractors, unskilled, unprofessional, and this is why these large box stores do so poorly with their customer service. when we had it, we had inspectors out there checking every jobsite, meeting every homeowner, and if there was a problem with the product, witch there always was, we went to the store for the homeowner and made sure the store got it wright. as for the one comment, you are absolutly correct. the installer never sees a dime of his money until 2-3 weeks after the job has been completed. sometimes i have see jobs screwd up for over a year, with us going out there as many as 12 times. and lowes also is suppose to pay the contractor 45 per trip for going out. by the time we got paid we never saw a trio charge, payment and sometimes we never were paid at all. when we left lowes we were stiffed over 50, 000 in monies owed. our lawyer said we didn't stand a chance against lowes. so while i understand the homeowners fustration, the installer is the one that looses here, cause lowes gets pais up front, the customer will eventually get their products, but the contractor is left doing all the leg work, and tha one that has to fight to collect money for work they have done, and been paid a long time before to the store. do the math...

there are over 1000 lowes stores the average time on a millwork oeder from purchasing your mesurement to the actual install is going to be 5-6 week. the average cost 500.00 you pay that up front. if every store sell just one 500 project per day that is 3, 500, 000 per week nationally. now lowes collects interest on that money for 5-6 weeks, they don't pay the supplier for that material for 60-90-days. so multiply that by 4 weeks that is 14, 000, 000 now they will get 10 percent interest on that cause they will have that months install money locked in for two months, prior to paying anyone that is 28, 000, 000 plus ten percent interest, 2, 800, 000 that is the free money the bank is going to give them for screwing up your projects. the longer they hold it the more free money they get. this is my complaint.

oh and i have three filing cabinets, over 9 years to back up everything i have stated.

We bought a home two years ago that has two brown Harbor Breeze fans on our covered patio. Due to strong winds, one of the brown bamboo blades has been broken off. I have been unable to find this blade and I need information on where I can locate it. Please, send us an email.

I have pretty much have the exact story. The store we formerly worked with consistently provided the incorrect materials. It was so bad that on one job they provided the wrong tankless water heater 4 times and finally told us just to install it even though our plumber told them it would not work. It got installed and didn't work and they tried to blame us. They also stopped all payments to us and left me no choice but to walk off the 4 projects that were in progress because I could not incur the expense and not be paid. Of course they blamed us for absolutely everything. They have absolutely no idea what they are doing and take zero responsibility for any of the screw ups. If you're a contactor wanting to get involved with Lowes, do yourself a favor and run away as fast as you possibly can. A year later and they still owe me $15, 000 and I'm sure I'll get stiffed.

As a newer installer for Lowes we were picked to be the contractor chosen for their PSI program. Recently a customers install went sideways. The install office ordered the incorrect size of windows. The brand new FSM has determined it was our fault the incorrect size window was ordered. We have very professional pointed out our measurements, the Lowes employee measurements which match and the documents showing the windows ordered. The ordered windows mostly match except for 2 windows. One was ordered 6 inches to small the other window was ordered 8 inches to small. The FSM determined that was our fault. At the customer sight when removing the existing windows it was found the previous windows were installed incorrectly and that the rough openings were not the normal 1/2 inch larger. Lowes FSM determined that we should have known without removing the windows that there was a problem. Not sure how many contractors have X-ray vision but ours is currently not working. The current FSM has determined not to break our contract but that we will not continue with the PSI program or the Legacy installer program. He has taken us out of the rotation and put a hold on all payments so we cannot paid for the work we have completed. I am sure the guys I had to let go are not going to be customers of Lowes anymore.

I was just let go after 10 years with 100% scores to give the big company my store. lowes is losing the best installer they have ever had. I will land on my feet, but I loved lowes and will miss my teammates .good luck lowes you will need it. Remember the small guys built you

Lowes came in and fired every installer in Ohio. No warning, even telling installers there was NO way they would go to just big craiglist stealing installers working for an how low can you install this floor company, , , though you the customer is paying top dollar..So now read back the comments and see really what a corporate company really is

Lowes is a soulless company and I have expereinced firsthand all of the things complained about. They will never change and you are disposable. You cannot count on them for steady income and you have to suck it up if you are asked to install out of your area. You have to play along with their needs in order to keep getting work. Its a nightmare.

I agree with what everyone has said so far. I had "the interview call" for a position I applied for and was very excited to be scheduled for what I thought was an actual interview but the call quickly changed direction about me enrolling in a college to get a degree. I was like WTF, is this person legit? I spoke with some guy with a heavy accent, and I could barely understand what he was saying. He said he would be sending me an email within the next 24 hours that I needed to verify. He put me on hold and I quickly hung up because I had googled and saw all the negative comments, I feel much better that I hung up and the call did not go any further. At no point during the call did he mention the company that had the open position. What a scam!

Where to start? My wife and I had installed cabinets and laminate floors for Lowes for 10 years. I have seen all of this in 10 years.
We were always 98% or 99% in our ratings each quarter, was Gold level one year, install dept hadn't any idea what the ceritiicate was when I ask. Fould out that I was one of two in the state of Indiana.
The biggest part of our job was PR with the customer after having bad experiences with the store. When we completed a job they would always say, I won't deal with Lowes any longer unless your involved. I'm sure Lowes hasn't noticed any loss in revenue from those folks. LOL
Our nightmare began with a customer from HELL. A couple of scam artist who I suspect of having a relative in Lowes which gave them names and numbers of Corp heads.
From day one, they were unhappy with every contractor that Lowes had sent out, the tile layers, the carpenters putting in doors and last but not least, US.
For some strange reason, the tiles on the backsplash would be out of line after the layers had left for the day, The stainless refrigerator would have a scratch on the lower panel 3 times in a roll. Can we say SABOTAGE ? To make matters worse the cabinet designer made a mistake on a couple of cabinets going over a desk area, not effecting the kitchen install itself, I'm giving him the excuse that he was new.
I finally came out and ask the lady if she was happy with our work. She said oh yes, your the only ones doing anything right.
We went to the truck for a break and I told the wife...WE ARE NEXT.
We finished up what we could with 98% of the job complete on a friday night and got a call from Install manager Sunday that they did not want us back. That we had installed all the knobs and handles crooked or scratch the drawer facings with the handles.
35 years of installing knobs and handles I'm going to suddenly use a power driver on a handle with one screw making it turn and scartch the drawer facings.
They had Lowes Corp guys from the state level on down at their house and I was not allowed to defend myself.
Turns out they got a free high end kitchen and I lost $1200 invested time on the job.
The company would not back me on this job even though the disctrict install manager stated they had never had a complaint about our work, .
At this time I decided that we would not do cabinets for Lowes any longer. But would continue to do laminate floors.
We were certified Pergo Installers since 1998 when we use to glue and clamp the floors. I figured there was less headaches with the floor installs then kitchens. Only problem being, we don't do carpet.
The rotation at the beginnings was a joke, the associates knew how to get around the system and put in their preferred installers for a job. But they got into trouble when found out and had to go by policy.
Now after the housing bubble burst in 2008 more and more contractors found themselves looking for work so they posted in as installers with lowes. So now when my company name would come up and say the customer wanted both carpet and laminate, I got tossed over for a company that installed both putting me back to the bottom of the list. We were lucky to get a detail once a month after that.
It didn't matter that you were a top installer with them for 10 years. Lowes has no Loyalty toward their installers.
Yes I did like the fact that I didn't have to advertize, I did like getting paid for details even if Lowes didn't get the job. I did like the fact I got paid from Lowes and not the customer beating me out of my pay. But life goes on, I was keeping myself busy before Lowes insisted I come and install for them when the install program first began. I havea 6 drawer file cabinet full of happy customers who call me for work now knowing they don't have to deal with Lowes.
I felt that we represented Lowes when we went on a project and would build them up and make excuses for the associates lack of experience.
I felt like I was training every new Cabinet or Flooring specialist and then they would move them after they got good or in the Cabinet dept, they would not get rid of a designer even if they were screwing up every job.
We had one guy that wanted fired and did it on purpose and they still kept him on for a year after I started pointing out his screw ups. I guess what finally did it, he was sending me out to detail and help him design a problem kitchen and then recommending another contractor that worked for him to do the install. I finally got called in 6 montrhs later to remove and start over on the improper install.
BTW, I have a bunch of med size Lowes installer shirts for any of you die hard Lowes lovers.

lowes is full of ###, well in raleigh nc there are no lowes installers its companys like BALANCE POINT, WATSONS FLOOR COVERING the installers that dont do ### at all, but sit at a desk all day.for one the AIM in the area is a ### it you dont do right for them middle men you will get fired.and me as a installer use to work for them companys(middle men) and they controll your work an what you do .for ex.im did not sign a contract with lowes at all but when i have people call my number off my van they get mad and no use me.

In my opinion lowes will not let you grow no mater how great of an installer you are . Your stuck making the same amount watching them hire new installers that don't have a clue and then they ask you to go out and repair the job you should have installed in the first place.

Talk about the lowes pros hoes. If you've ever worked for them, you people out in Hooville would understand. Lowe's is full of clicks, drama, gossip and intrigue. Who needs to watch Desperate Housewives with all the drama and deceit going on there.

lowes installed new kitchen wrong gave installers wrong print was also told there would be no partical board used it was full of it have 9 boxes of left over wood parts on living room floor almost one month called lowes, psl fl store thay say thats ok and hang up in staller through some of extra part in trash that was not on wroung print cabnet were wroung on glass doors can see into cabnet on one side holes drilled into base cabnet wen thay moved one drower hit side of dish washer could not open john folger 7401 so indian river dr forpierce fl 34982

DON'T WORK FOR THE LOWES IN BALLWIN, MISSOURI: YOU WILL NEVER GET PROMOTED! The now manager of the store, who has been there for about 1 year, and went from Kirkwood store to Ballwin store, has only brought out HIS people from the Kirkwood store and put in those positions. Anyone that applies for an opening at the Ballwin store will not get it, this manager will bring one of his the people he use to work with from the Kirkwood store, and the morale at the Ballwin store is the pitts. I feel sorry for the people who have worked so hard at the Ballwin store and will never get any where because of this manager. As a customer, I won't shop there any more. I feel sorry for the good workers who have always were there to help me, and who have been there a long time, many who have started since the store opened, and they can't fill the open positions, because of this manager hiring from his old store? How said this is.

I purchased a Westinghouse dishwasher from Lowes in Oct 13. Lowes had a very competitive price which I found attractive. Made the purchase online and the local store delivered it. Being handy I figured I'd install it as I've done in the past with other purchases.
As I went to install it I realized that items were missing. Items like the leveling feet ( one was there, 3 missing) and the cover for the electrical junction box. I called and was told that they could do nothing. Being handy I made adjustable feet out of bolts and adapted the cover from the old dishwasher. I don't complain and figured this was the cost of getting a good price. Note that this was NOT a floor model or discontinued model but one they continue to advertise.
I filled out the Lowes comment section as a purchaser with a brief description of my ordeal. Two sentences max. Mind you I love the dishwasher and it's operated flawlessly.
I get an email back two days later stating that they can not show my comment as it doesn't fit corporate policy! I'd hate to understand how many other situations are treated in this fashion.

I purchased a refrigerator and scheduled a delivery date for a Tuesday morning at 9:00 AM. I had to take a half day off and waited and waited and waited. I called them at 10:30 and told them that I can only take a half day and they said that they will tell the driver. 12:00 came and I had to call work and tell them that now I have to take a full day. It is 3:00 and no frig. Why schedule if they go by their own time? And if this was me -on my job - I would have been fired. What does a poor women do when you live from pay check to pay check! This was in irmo South Carolina - just letting everyone know. "Let's not build something together".

I purchased new kitchen appliances from Lowes and was talked into buying the extended warranty and assured that if anything happened, the warranty would take care of it. While cleaning and polishing the ceramic top stove one evening, the paper towel I was using, caught on something. Thinking it was just a dried food speck, I continued to polish. Suddenly, I realized there were shards of glass sticking to the paper towel. I now have a quarter-size hole at edge of my stove top that is dangerous when I am cleaning the counter. When I called to report this, Lowes sent out a local service man who could not determine what had caused this, so now the extended warranty company does not want to pay. They say it is cosmetic damage! Should have saved my money for the extended warranty. Am very disappointed with Lowes and their service warranties. Am talking to a lawyer now!

I purchased a trane heat pump system for over 7, 000.00 I was told it would be installed two days later. Well, its almost two weeks later and it is still not installed. And today the installer told me it would not be installed until NEXT Friday. I have had to move my carpet installation three times. Seems they got my money and now dont care. I also purchased a complete kitchen of top of the line oak cabinets. Both corner cabinets were supposed to be lazy susan. They were delivered today and neither are. I have spent almost 30, 000.00 the past two months at lowes to remodel my home. I am being told that they will take care of these problems but have not yet done so.

A water heater I had purchased from Lowe's and had had installed by Lowe's died. It was still under warranty, but I was told that with an authorization number from Whirlpool, I would receive another heater for free but only pay for installation. The installer arrived at night, several hours late. The first thing he did was tell me that the old water heater had been installed incorrectly and not according to code (by a former Lowe's installer). He installed the new heater without any improvements regarding code and left without turning the gas back on, the water back on, or the new heater on. Two days later, I still haven't figured out what spigots the installer turned off to stop water from reaching my second floor. You see, I can hardly walk, let alone climb stairs to the basement. I am about to have hip replacement surgery in two weeks and am in continual pain. My playing trial and error in the basement to figure out what the installer turned off has nearly finished ME off. Lowe's also refuses to undo the damage from the first incorrect installation. Their excuse for the inferior workmanship is "that codes change every year and it was probably o.k. when we first installed it." In the small town where I live, nothing changes every year, let alone housing codes. I will never shop at Lowe's again for anything

I completely understand your frustration with Lowe's. I purchased shutters for a window that had to be special ordered. Upon ordering, I was told it would take 30-38 days for delivery to my home. 3 months later, I still do not have my shutters. The charge was placed on my first bill and was paid to Lowe's long before the the 'original' scheduled delivery. I made many calls and wrote letters to the store manager. Unfortunately, I too will have to file a claim in court to get my money back from Lowe's. Before my undelivered purchase was made, I was warned not to use Lowe's by a co-worker who had a horrible experience with Lowe's when buying an expensive exterior door and having them install it. Honestly, I'm surprised they are still in business.

/ordered 5 Masonite interior doors in white on 8/31. They arrived dirty with dents and scratches. No consideration that the doors were white at all. very disappointed and may be returning them!

Went to purchase verticals for two windows and one sliding door. They neglected to take off the additional 5%when using card...Of course we requested they go and give us the additional and at 9:30 am we signed the papers to find out we were shorted the 5 %. To fix this problem it took 6 people and at the end of 12:30 they still got it wrong and owe us 20.43. Now we almost canceled the whole order we got so upset. No apology for keeping us that long and still we need to deal with someone that can tell us what tax rate is in Bakersfield which seems a problem they can't solve...We checked with credit card company and they still over charge 20.43 cents...and we still need to get someone at that store to figure that one out and return out money. Gads we won't be back to order rest of the windows as we are afraid of this happening once again.

Well Wearehumanstoo, I agree with some of your points but I do love a good debate. So, what you are saying is, that after their jobs let them go, the economy being tough, and it being difficult to find a job, that a company actually hires them to work; yet they are so bitter that they become "ungrateful", and and can't do their jobs because they are mad about the cards life dealt them. I say...get over it. I'm not seeing where this is Lowe's fault. What I see is people thinking that they are too good to do certain jobs, so they do not to care as much. Which goes back to my original statement that if you are'nt willing to do the job (that you applied for, and accepted) and do it right, then don't apply for it in the first place. I also don't agree that you can't just quit a job because you don't like what you do, or the way people treat you. Sure you can. Why stay working somewhere that you hate. Who benefits from this? Nobody. As for the way customers are, there are ###s all over the place, and in every industry. Especially the service industry. Which brings me back to another statement I made that if you cant handle that, find something else to do with your life. I'm not saying that it's right for customers to be that way, or that Lowes employees are'nt people too, but you have to have thick skin to work in this industry and some people are'nt cut out for it. I guess what I was originally trying to say is that it is hard to find a job for some people these days, so if someone hires you, and you accept the job...do it, and don't ### about because you could be unemployed. If you hate it, go do something else. Remember...you are who you choose to be.

Well Texas guy think of this, Maybe the idiots your talking about applied there after getting cut from there employers in the rough economy . Sometimes you cant just quit working somewhere just because you don't like your job! Or that you don't like the way certain people treat you while you work there. I would like to see some of the people that complain about the employees that work there, to try and do what they do for 3 months and see how much they like it! People think they can go in there and talk and treat you however they want! Lowe's employees are humans too! They have family's too they have bills, and they do there job to the best of there ability. I agree there are a select few that don't give a damn about there job and make it bad for the rest of them. I have worked for Lowe's. I have first hand had people threaten to hit me in the face for no reason other than the vendor put the wrong bolts in a box that says 3" when they are 2"! How in the hell is that my fault! I bet you money that people would not say that to them if they didn't have that red vest on! Because you know you would be hit strait in the face! Treat them with respect just like you would at HEB! DON'T BE A PIECE OF ### WHEN YOU WALK IN THE DOOR OF LOWE'S THEY ARE HUMANS TOO SORRY THEY DONE WORK FOR A COMPANY LIKE DELL WHERE EVERYTHING IS PERFECT AND MAKE 50K A YEAR! GROW UP!

I just want to make a quick comment to all of the idiots who are complaining about working at Lowes. Is your excuse for not giving great customer service all of the time because they are mean to you, or don't pay you enough? Are you serious? If you don't like the way things are, then do something about it. Make a change. Don't just cry about it. Either do the job that you were hired to do...that you applied for...that you accepted at that pay rate...or quit. It's pretty simple. If you work somewhere that deals with customers, it's your job to "jump out of the ether and help me find a wingnut". If you can't do that, then find something else to do with your life.

I will not be shopping Lowe''s store as firing full time employ's in your local community, and hiring part time employ's is a very poor decision on upper management part. I suggest that other stores in the community still support their employ's and those are the companies I will give my business. Karen Dayton, Oh

I am a lowes flooring installer in the midwest I have a 96% craftsmanship rating and 100% professionalism 97.6 % overall rating for the last year 2010 And after reading this, it looks like I should just ride the wave and see how far it takes me . Does that sound about right. Chad, WI

Sorry to say but down here in the south it's really not much better. every time i go into lowes(foley, AL) i can never find an associate to help me and when i do they seem to be very rude. For example, I was in Lowes about a week ago looking for a new ceiling fan. it took me about 15 mins. to get the help of an associate(which happened to be the department manager). I have to say she was friendly at first but after me asking about 3 questions, she became very rude. almost as if i was annoying her. If it werent for us they ewouldnt have a paycheck yet they are rude when a customer needs a few minutes of their time!

I work as an outside vendor for Lowe's and have wokred in many of the stores over the past 10 years and have found that it does not matter what part of the country you are in, (I have worked in several states), the people are pretty much all the same, accept in the south. It is not too bad in the south where people are a little friendlier. However, in the midwest, the people working at Lowe's are utterly ridiculous! They work in such fear that they don't want to even get caught saying hello to you. I am not sure why anyone would want to keep their job under the conditions that they work. There are managers in some of the stores in the midwest who think they are king and they are quick to let you know it. When someone only makes 8.00 an hour and has to work under such fear it makes them not be able to give good customer service, let alone anything else in the company. As an outsider who comes in to work at Lowe's I have an easier position because they have to conform to the rules they and our company have put together, which really pisses them off because they can't treat us like they do their own employees, although I have to say that the ones who think they are king still try to pull their crap on us, too. So, even us outsiders working there have to put up with a lot of crap from them and are constantly fighting with them to get them to follow our program. What ever happened to good customer service when people actually cared about others? The midwest people are very bitter people and I can't wait to move away from here!

Seriously? Seriously!? People at Lowe's do not make enough money to re-do a kitchen and you people are complaining about how YOU didnt get what YOU wanted? Self-centered...seriously and I dont even work there!

Agree with Abused and Supermike. Ex-employee myself who happens to be educated, took a Specialist position as I was in a new town and this was close, and stayed on for two years. They pretty much use the Wal-mart model of 60-70% seasonal/part-timers when economic times are rough (i.e., slow summer/end of year closing-the-books maximizing Profit/Loss Statements, not necessarily the current economic state of affairs--this gets worse). To this, they expect each employee to perform 2-3 jobs while maintaining a skeleton crew. EVERYTHING sans breathing is a "Class A" immediate termination violation. They do this to maintain control over payroll expenses and to be able to quickly move into a layoff/termination period when needed. Notice now in the Spring, Feb/Mar, they will announce with huge banners that they are hiring all kinds of positions. This is after year end close and to get ready for busy Spring before the slow Summer layoffs. I myself was let go for not putting a comment on a customers' account that a $100 broken (upon receipt from the shipper/vendor) door had been reordered. Although it had. This happened on a Friday while I had the weekend off. Was informed of write up on Monday. Even though I consistently produce $40K in sales to my GOAL of $18K for the company. I make a high wage, they will replace me with Scooter who makes $8 an hour and will tell you that he just started/used to work in Plumbing and has no idea what a rough opening measurement is. I would recommend either not shopping at this store, and/or get off your ### and do something about the way big boxes are outsourcing cheap labor/products from China (everything at Lowe's comes from China--just like Commie-Mart) and running their U.S. stores with no commitment to community, either through taxes or otherwise (they get tax breaks then move stores and redefined tax districts when it comes time for them to "ante up" ). There's a bigger picture here, so next time you complain about this generations "customer service" or how someone didn't immediately pop out of the ether to help you find a wing nut, take a moment to think about why.

Just wanted to comment on all the negative stories about Lowes. I hope everyone realizes that Home Depot is not all that much better, at least in my area of Mass.. You may want to consider (even though it does cost a bit more) using your local hardware stores on a more frequent basis. Because we all know that once Lowes and Home Depot put those mom and Pop stores out of business, the service and prices at the huge chain stores are not going to get any better. I admit the larger stores do have better prices and selection, however, before we know it we will all be slaves to Lowes and Home Depot. With no other choices.

Manger no help at all on may 31 2025
In the wood department the manger being very Lazy and making the customers disappointed that night. Also employee left in may 2025 when the employee needs the job to pay rent etc just that Lowes was very Lazy and disappointed

Purchased a Bosch dishwasher on 3/1/25. The Bosch website is impossible to use. I mailed all correct info in and they asked me for the same info again. My installation rebate of $169 has not been honored.
I enjoy my Bosch dishwasher but i Hate Bosch corporate
Today is now April 28th. What gives.

She listened to me. Identified the problem. Contacted the credit department, spoke with the right person. Informed me how it worked and what I need to be aware of in the future without making me feel like an idiot. She is the example of what I'd expect from a Professional.

I am complaining about the over cooked meats all are over cooked... Sunday 7/28/2024 10:31:17 2440 Agusta Hwy. Lexington,SC 29072 My last meal there was horrible the ribeye steak burnt did not notice until getting home at 15 miles away. My email for your ref.// alveshire9@aol.com

Dryer delivered Mar 10 2024 about 4:30 PM.While coming downstair with old dryer made a hole in my wall. Order [protected] Lowes delivery drivers.

ordered on line 3-23 potting soil. picked up 3-24., garden soil was put in order./

Absolutely shoddy work. No respect for customers and will not follow through. This is your go-to place if you want your home looking horrible.

The installer used the wrong trim and when he greed to fix the problem, he sent someone with a caulking gun. Seriously.

Once again I went to the Mechanicsville VA store on February 9 2024 to return an item that I purchased with cash . I lost the receipt your policy states "with proper ID they may process it. So when do they process the return? I had proper ID and the return desk refused to process. I called Mr Wingler and left a message.

I purchased flooring. It was the worst experience ever but we bought it, installation was a nightmare. Lowes sent a contractor to install it, nothing went correctly. I did all this for a $350 rebate. I submitted it through mail, weeks later nothing, mailed it again, weeks later nothing again, sent a third time. Nothing

purchase a fireplace Friday morning paid extra to have it assembled said it would be ready in 3 hours . went ro the store and the cashier says nobody picked up the item from the aisle . went home and almost 3 days later. still no fireplace . highly disappointed in the service