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Lithia Toyota, Medford, Oregon / dishonest and bait & switch tactics

1420 N. Riverside Ave., Medford, MA, United States

In August 2014 I went to Lithia Toyota in Medford to trade my Tacoma in for a newer model. Brian Berg, sales manager, worked out a deal for both trade in and purchase of a new truck. I asked him at least six times during this process to confirm I was getting the same model with the same options as the truck I was trading in. He assured me, each time, I was. I paid $1, 000 as down payment to confirm the deal. When I went to get my new truck I found out the new truck was NOT what I was promised and was actually a different model. A different sales manager, Kareen Duncan, tried a bait and switch tactic of offering me the truck they had originally promised but only if I was willing to pay over $1, 200 more. They waisted over ten hours of my time and over 500 miles (two trips from the coast to Medford). I wouldn't trust these guys at all. Two sales managers and a salesman involved in this scam.

Gh
Sep 19, 2014

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