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CB Automotive Financing and Insurance Toyota Complaints #722-741
Toyota

Toyota review: false promises, bait & switch tactics

G
Author of the review
12:18 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

In August 2014 I went to Lithia Toyota to trade my Tacoma in for a newer model. Brian Berg, sales manager, worked out a deal for both trade in and purchase of a new truck. I asked at least six times during this process to confirm I was getting the same model with the same options as the truck I was trading in. Each time I asked, I was assured I was. I paid $1, 000 as down payment to confirm the deal. When I went to get the new truck I found out the new truck was NOT what I was promised and was actually a different model. A different sales manager, Kareen Duncan, tried the bait and switch tactic of offering me the truck they had originally promised but only if I was willing to pay over $1, 200 more. They waisted over ten hours of my time and almost 500 miles (two trips from the coast to Medford). I wouldn't trust these guys at all. Two sales managers involved in this scam! If they tried this on me how many others have they tried this on? They live up to all the bad reputations of car dealers.

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    1 Toyota-Cho, Toyota City, 471-8571, Japan
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