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LGHDTV / customer service

1 Houston, TX, United States

My 1 year old TV stopped working 1 month to the day after the warranty expired. When you pay $1000 for a TV you expect itto work for a few years. Turns out the hardware was fried. I left 3 messeges for the manager who never returned my calls. I called the service center who set up a service call for the following week. He never told me I could take the TV into the store to get a diagnosis for a fraction of the cost of a service fee. The service technician came the following week and within 2 minutes said the mainboard needed to be replaced. His fee $107 (for 2 minutes!) I asked for a receipt for my payment and he didn't have one. I offeredto follow him to the drugstore so he could make me a copy, but when we got there and he learned it cost 10 cents to make a copy, he refused. I paid the 10 cents to get a copy of his work order showing my payment. UNBELEIVABLE! I took that receipt went directly to the store and asked for the mananger who didin't return my calls the week before. He kept me waiting a few minutes and I went looking for him. I found him playing around with a radio. I asked him if that radio was more important than a customer? I was fuming and less than impatient with him. He said he would contact his superior to help me with my TV. His superior called to tell me there was nothing he could do. I should have purchased the extended warranty. I left a dozen messeges with 2 different Regional Managers and the Supervisor is the escalation department at the corporate and to this day, no one has returned my calls. The technician called to inform me that in order to fix my TV the part would cost $540 and labor would be$200. I called LG directly and they paid for the parts and labor to fix my TV. Conn's could have made that phone call in the first place. I have spent over $10, 000 at Conn's over the years, but from this day on, I will not even buy a toaster from them. If you need quality merchandise and quality customer service - SHOP ELSEWHERE! CONN'S SUCKS!

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