LG Electronics review: warranty service 122

I will never buy LG again either. I purchased an LG dishwasher and a refrigerator from Goemens. The fridge is ok, but does freeze some of my food. The dishwasher doesn't wash dishes. I have had warranty issues since the start. LG refuses to fix since it is beyond their warranty period. They are passing it on to Goemens. Originally, the dishwasher stopped working within their warranty period and has never worked well since. The most recent "fix" was around Christmas 2011. At that time, it worked for a few weeks and then started to not clean all of the dishes. Now, the dishes look like they just came off the table. I have to scrub all of the dishes and have the LG sterilize them. Worst purchase I have ever made. Buyers beware of LG. They just pass the buck and do not take responsibility for their lemons.

I would never buy LG again in my life. I will stick to good old Sears products. We purchased 6 major appliances all LG from Future Shop another bad move. The fridge ice maker rubber does not fit properly allowing it to start molding melting the ice and freezing the whole unit up so it can't be used. The stove oven works only when it wants to and everything takes almost double the time to cook. The microwave has developed a very noisey rattle and can't find where it is coming from. The dishwasher we totally gave up on it just sits there we have tried everything from dish soaps to rinse aids and then rinsing the dishes very well before we put them in but they still come out the same way as they went in DIRTY. Plus we have blue streaks down the front of the unit. The washing machine has a disgusting odor coming out of it we have ran it through with there cleaning products several times also with javex. We wipe it out every time and dry the rubber and still the odor is there if we try closing the door when not in use. Now the door has to stay open 24/7 which is a pain. Touch wood the only thing that hasn't given us a problem is the dryer.
BEWARE...my personal advise DO NOT BY LG PRODUCTS OF ANY KIND.
Extremely disapointed in these products. Never again.
Oshawa, Ontario

Juan will be there to fix it between 8:30am and 3:00pm

I know what you mean, I have bought a dishwasher from another company, and the techs told me that the water is proper to use a dishwasher. My old dishmasher was 30 year old and the dishers was more clean then the new one... and it was the same water. I think that somebody is taking us for dumb or something else.

I bought an LG dishwasher at the end of June. It has never worked properly and they have sent techs out twice to look at it. I have been told to only use a certain type of dishwasher soap, and to always use the pot scrubber cycle. How ridiculous! I have tried many things but my dishes still do not come clean. In fact, they come out with a white film on them. This same white film is all over the stainless steel parts on the inside of the dishwasher. LG has refused to do anything about this. I have had to go to Home Depot where I purchased it to file a complaint. Luckily Home Depot knows how to treat their customers, and they are taking the dishwasher back. I will never buy LG again.

I, I bought a LGT-320G cell phone and I cant find anywhere a owner's manual. I try to download from you site and nothing work. I cant register my phone either. Many time I gave my cell model and my answer was '' Don't find the page you've ask''. Please give me an answer shortly. Here's my email: slambert.dion@.videotron.ca Thank you for you're informations

i agree with you as the service staff and service providers of lg are very rude and adamant in their behavior.

Instead providing the service they misbehave and avoid attending the customer.

LG company must check with the NOIDA branch staff as well as the service provider to save the image

Dear Sir,
We are LG Customer, we have purchased LG Mobile (Model: LG GD-510 Purple, RSN No.: [protected], S/N: 0071PEL029796) as on 11.09.2010 from [censored]al Communication, Vapi. This mobile is not working priority from 15.05.2011 & submitted to your respective service centre (Kare Center, Vapi) as on 18.05.2011. This problem is create the second time same problem. First time problem start from dated 17.10.2010 & solution after 15 days @ Servicing Centre. I am not able to any work. I feel havebeen absloutely cheated and my Rs. 5800 have gone a waste.
We had already communication with your respective vapi service centre, But till now not complete your process (i.e. your service are not fulfilled) & not any satisfactory reply or action taken in this regards.

In event of not given any solution within 03 days on your information we will have no other option but forced to go to consumer court with Police authorities and take legal / Civil action against your company.
So, kindly look in to the matter and take immediately appropriate judgment is highly appreciated.

I purchased a 32 inch lcd tv for our house 4 months ago, (dec, 2010) woke up easter sunday to watch tv(coronation street) and first the volume was weird, changed the chanel, and the audio didn't change with it, , then it just turned off. switched the power off for an hour, nothing, tried the input, nothing.. unplugged and plugged in, again nothing. I contacted LG Canada and spoke to a lady on the phone in customer service who tried directing me to a service center, not happening. i will be on the phone with LG first thing tomorrow.. and i am not hanging up until i get better satisfaction than a repair center

We will never, ever, buy another LG product. Five years ago, we puchased 3 expensive LG products; a washer, a dryer and a 25 cu. ft. fridge. The washer leaked from three months after purchase. We have had it repaired twice ($500 in total at OUR cost) and finally had to buy a brand new washer today. (As you may well guess, it is NOT an LG) We had to replace the heating element in the LG dryer last fall. The LG fridge, we just found out today, is on a recall list where certain parts in the mechanism can cause fires. When we called LG today about the fridge, they told us they would give us another year warranty. Another year warranty? You have to be kidding. It is a fire hazard; they are supposed to replace the parts with a retrofit kit which is supposed to be free however, they don’t seem to want to do that. LG…NO WAY.

Same story different appliance. Bought a Range Microwave at Home Depot Canada - you know the type, pain in the A#$ to install and remove because it's mounted into the wall and cabinet. I'm usually a bottom of the line, disposable type of guy - but I decided I didn't want to be replacing this every two years so I thought I was bumping up a notch from my usual by purchasing the LG (150% more than the other unit I was looking at.) Well, I should have bought the disposable, it would have lasted as long and I would have been able to buy 2 of them and keep one as a spare. The LG blew a magnetron after 18 months (I thought wow! LG will warranty the part for up to 5 years, it's a pain to pull down, but at least it's covered.)

Well, to have it covered (because the rest of the unit was not covered, ) I needed to take it to a technician and fork out a nominal diagnostic fee so that they could assure LG that it was the magnetron (It doesn't take a diagnostic to tell if everything works except the food doesn't get hot and a weird sound is being made that it a Magnetron, but meh.) Emailed diagnostic to support and was told no issue - we don't repair microwaves, we replace and that I would get a new one - we will be shipping it out immediately expext in 5 business days. OK. 7 business days go by and I call back, they have no record that a shipment was approved. ARGH! Supervisor setups up a new shipment (with Rush) it will arrive at shippers location in 2-3 business days and they will call you to arrage a delivery (likely another 2-3 business days.) No problem. 5 business days later, no call - new supervisor "sets me straight" that no one would have told me such a short timeline (a vernacular for "you're a liar"), that it's going to be 10-15 business days.

To paraphrase Strong Bad - The LG is for SUCKS! This is one of the worst experiences of my life - I know it is only a microwave, but in today's society, try going 6 weeks without one, you might as well be camping! Had I know they were going to D^%K me around this much I would have just went and bought a Danby and been having my perverbial microwaved KD for dinner the night it died.

As it stand, I think I am going to buy a no-name today anyway – I’m done with LG. Anyone want to buy a Brand New still in box LG Range Microwave (if it ever arrives?!?!)

Lesson learned - LG was good as long as it's the cheapest price in the class - Now that they are trying to pretend that they are a mid-range product offering, they are selling the same entry level product at an inflated price - if you want a nice unit, buy a nice unit avoid the LG.

Purchased LG DVD home entertainment system.
Skips, doesn't see DVD's... Yes the discs are clean and no scratches.
Unfortunately warranty expired 30 days ago.
Normal home use.

You have horrendous spelling and grammar for someone who is an executive

I bought an LG WM2016CW washer and matching dryer in October 2009. The wash machine broke Dec.24th of 2010, and I promptly called customers service, who referred me to Trans Global Service. They gave me the run-around, even after faxing my documents and calling twice they claimed to never have a record of my requests for servicing. I called LG again a week later, explained my situation, sent them my documents, and even got a Case #CMN [protected]. After another week with no response from ANYBODY, I again called LG Customer "service". I now have an appointment for servicing more than 2 weeks after the machine died. God help me now, if the other complaints I've read about here are accurate.
My reccommendation; NEVER buy LG appliances ! Service Sucks!

Completely agree!

I purchased an LG washer from Leon's with an extended warranty. It broke last Thursday. I called them and was told we lived in a "remote" area of Canada. Sigh. Halifax is NOT REMOTE but I guess nothing exists east of Montreal!
The repair guy came from Maritime Appliance Repair today and agreed, yup, it's broken but no one locally carries parts so he has no idea when the part will be coming in, could be two days or four weeks. So I asked him where the nearest LG warehouse was - no idea. I asked him, well, it's two weeks before Christmas, when will my washer be fixed? No idea.
Maritime Appliance Repair has a monopoly here and fix ALL LG appliances. They consist of about 10 people. Period. Including technicians. They know there's nothing you can do about it and they act like it, too. He told me all LG appliances were like that - no parts locally and it takes forever to get any parts. He just wanted to leave and he'll fix it when the part comes in, whenever that is.
I will NEVER purchase an LG product again. Never. I am completely disgusted that Leon's doesn't care, either. So it's the wind up to Christmas and I have no washing machine. I also am recovering from surgery on my broken ankle so can't easily get to a laundromat so it's not good. I'm disgusted.

Bought a 42" plasma from walmart and ended up having the widespread red sparkle issue. After contacting customer support 3 times was told by csr that a supervisor would call me the following day with "options". called them back in 2 days and eventually managed to get the supervisor after 35 minutes on hold. Was told only option was for me to transport my tv 400 km to the nearest repair shop they have to me. After asking if I could get it shipped they said they cant do that as warranty wouldnt cover damage caused by shipping company?! Never heard of such nonsense and just had my sony psw repaired and was transported purolator. Isnt that what shipping insurance is for? Anyhow after making the trip I began researching red sparkle issue and it turns out people have had their tvs shipped and replaced without doing what I had too and its a well known issue. Waiting 2 more weeks and then going to BBB

Dear Sir
I have locked a complaint on 8 September 2010
My complaint no. is C1090826478 for my semi automatic washing machine i.e Under A.M.C
It had been 16 days and none of the action had been taken so far and
I am calling repeatability and my calls data's are follows
1. 16/9/2010
2. 17/9/2010 Called attended by Mr. Manoj
3. 18/9/2010 Called attended by Mr. Neeraj
4. 19/9/2010 Called attended by Mr. Mohindar/Divendar
5. 20/9/2010 Called attended by Mr. Philip/ Ms. Shoba Pandey
6. 21/9/2010 Called attended by Mr.Amit/ Ms. Preeti
7. 22/9/2010 Called attended by Mr. Sahood
8. 23/9/2010 Called attended by Mr.Deepak
After these regular complaints when I asked them to connect me to their senior officers they put me on hold for a long period of time and I was not able to make contact with the on 19th Mr.Mohainder connected my call to his senior executive where he assured me within 24hours my complaint will be solved again
Same on 20th Ms. Shoba Pandey called me and assured me about my complaint and it would be rectified within next 24 hours again on 21st Ms. Preeti assured me and the same process continued.
Now I am running pillar to post nobody is answering my complaint.
Sir, I am very sorry to say that for your esteemed company. I am not happy with your service and in future I would not buy any LG product.
Please See to my matter.
Thank you.

Bought 2 LG monitors, one is working fine but the other one broke after 1 year of use. Trying to exchange it (since it is still under warranty). Their customer service is HORRIBLE. I call them, they ask for my personal information EVERY TIME, and then they send me to their website which must be designed by a blind donkey since all the "Repair your broken low quality product" take you to the same page which tells you that you have a 3y warranty. But it does not tell you how to get the damn thing replaced... Tried sending them an email but the damn website doesn't let you and after you write your whole email complaint, you fill in all your information, it tells you that the damn page does not exist (aka 404s). Someone please cut their customer service power as their are just useless and are wasting electricity. Thanks for reading, and if you work for LG, QUIT NOW!

LG is giving me the same runaround about my 42 inch Plasma TV (which decided to just stop turning on after 2 years). A simple internet search was enough to convince me that LG plasma televisions have widespread power supply issues, and it's mind-boggling that they aren't trying to keep customers quiet. I've already sent off a letter of complaint to LG's Executive Services Team, and I fully intend to take my issue to the BBB if I don't get satisfaction.

They actually want me to pay someone to come to my home and run a diagnostic on my TV to see why it won't turn on. I think I'll save the money and put it towards a new TV from a reputable manufacturer.

My wife and I purchased over $8000.00 worth of LG appliances in Feb. of 2009 from Home Depot because we had purchased one of their microwaves several years before and it was fantastic. We had no problems with it, and it worked very well.
After our most recent purchase, within only 4 months, our dishwasher was not cleaning the dishes properly, we found a large crack in the top corner of the washing machine body, and the back of all five knobs on the gas stove had started to bubble from the heat of the oven. We also noticed a small crack in the ice bin in the refridgerator where the ice was being pushed out of te tray and down into the door compartment.
We have had the technician in to fix the dishwasher and he told us that our water was too soft, and that we should be rinsing the dishes before we put them in to the dishwasher.
I don't think this should be necessary in this day and age with the macerators that are being used we should be able to put almost anything in the dishwasher and have the dishes clean and the disposal of the food done quite easily.
As for the water issue, we immeadiately called in the technician from Culligan to check the water softener, and when he came in and checked the water it was fine.
I told him how the technician had performed the test for the water hardness, and he told me that the technician had done the test backwards.
As for the stove, the technician said that he had never seen this problem before, and was reluctant to give us replacement knobs, but he did get some, but they were the wrong ones and now all five knobs are the exact same for each burner even though the correct knobs are for different actions in each burner. This is not a big deal, but just goes to show that the technician does not know what he is doing.
The last and most agrivating complaint is the one for the fridge. The crack in the ice bucket has become quite bad, and now anytime we go to use the ice in the door, the unit leaks all over the fornt of the fridge. Since the unit is now 18 months old, it is out of warranty and LG is telling me that they will not cover any of the cost to have it replaced, as it is not something that can be fixed, the whole ice bucket will have to be replaced.
Since this occurance, we will never even consider buying another LG appliance, and I will make sure that anyone I know who may be in the market for appliances will definitely know how we feel about their product, and the quality and service.

Very Unhappy
Cambridge Ontario.

My son's 32" LG flat screen is barely a year old. He bought the extended warranty. 1 week ago the television blew up, smoke came out of the back and something hit the screen from the back and shattered it. We called Future Shop, and they send out a tech, he did nothing but take pictures of the screen. He didnt open the back to see what had exploded. Now based on the pictures they are saying its physical damage, so the warranty doesn't cover it. I agree that the screen is now physically damaged but that is because something blew up in the back of the television. I have called LG and emailed pictures, I am documenting all names. We don't intend to let LG or Future Shop get away with ignoring this problem. If I was LG I would want to know what blew up in the back to cause smoke and that damage to the screen, it is dangerous, I would be concerned if it was my product.

Halo!

A few years ago I buy one of your company products
Super Multi DVD Rewriter Model GSA - H22N Manufactured october 2006
serial nr.S/N610HEUW385118 ROM VER>1.01.
I have lost my driver, so I started looking on the internet this driver. But I had the unpleasant surprise I found nothing, after 3 hours no result. I am very disappointed about that.
If tomorrow I will not find this driver anywhere I have to replace it with another product but I assure you will not be an LG. And any other product that I Will buy in the future it will not be an LG.

Thanks

I purchased an LG wide screen flat panel monitor in January and the color varies drastically from the top of the screen to the bottom. I contacted LG service and they said they would replace it as it has a 3 year warranty. There were two options to for the transaction, one was to send my monitor back and wait for them to replace it or put a hold on my visa so when they received the defective monitor they would cancel the hold. I chose the latter. My visa expires in September 2010 (it is June) and their policy is not to accept any credit cards with an expiry date of 2010. The first option is not acceptable as I need my monitor for my business. Hence they are not honoring their warranty. I have submitted a grievance with The Better Business Bureau in Ontario.

The product may be adequate but LG's customer service will deter me from ever buying any LG product in the future.

I AGREE ..GUYS WE SHUD GO TO CONSUMER COURT

How is LG staying in business ? We too were suckered by LG, who can also boast the most useless tech guides ever. Our 42" lasted days over the 2 year warranty. $3800 at the time. When I called to ask what could be done, I was pretty shocked to find out the answer was nothing. He must have said "I'm so sorry for your inconvenience" 30 times throughout the conversation. I finally said 'Look...this isn't about inconvenience...this is about paying 3800 bucks for a product that you don't believe is good enough to stand behind.'

Never again will I purchase an LG product.

Future Shop was equally as useless about standing behind the products they sell. In my opinion, it should have been their fight. They're the ones I gave my money to. I won't shop there again either.

I am very displeased with the service being provided by LG regarding the warranty on my 42” LG TV. My TV has not worked since April 18, 2010, and up to this point I still have no TV and do not know when my problem will be finally resolved.
I am unfortunate enough to be caught in the middle of a dispute LG is having with my local service/repair shop A1 Electronics. I don’t know or care what your issues are with each other, but why must I, your customer, have to suffer because of this? I have made numerous calls to LG and have sent numerous emails trying to get the warranty honoured for my broken TV. I’ve been given the run around many times. I was told way back in the beginning of this, April 19-20, that my copy of the bill of sale was not good enough. I purchased the TV online from Future Shop and had a bill of sale that I down loaded. I scanned a copy and sent it to you, faxed a copy of it to you, and finally contacted Future Shop and asked them to send me another copy of my bill, which I then forwarded to you. My contact with Future Shop happened after I was told by one of your reps on one of my many phone calls that I needed a “hard copy” of the bill from the store. She didn’t seem to understand that we don’t all live in big cities and that the nearest Future Shop to me was over 700km away and that was why I bought online. It was impossible for me to get a hard copy from the store. Then I was questioned whether I had a TV with a 2 year warranty. Again I faxed a copy of the warranty card proving this, plus I had Future Shop confirm this. Finally, this was accepted but then I was told that the TV would probably be exchanged – from an email “Your case has been reviewed by the Executive Services Team and has decided to submit your case for Exchange because there are no other Authorized Service Centers in their area for the repair on your TV.” When I called to ask how long this would take, I was told 10—14 business days and then after the final decision was made maybe another 2 weeks. This is really not the way to treat a customer with a warranty that they agree is quite valid. Why must this process take so long? In the past I’ve owned an LG monitor, LG computer and found them to be quite good, but I never had a warranty issue before. I would certainly never buy an LG product again!

I agree...same thing happened to me. I lost all of my contacts! It was only a few months old and I thought the battery was bad. I took it to Cellular South (by the way - don't do business with these folks!) and they told me they would have to sell me a NEW phone. They would not stand behind their sale or backup the product. I lost all of my contacts which was a nightmare!

LG has to have the worst customer relations out there. I purchased an LG TV, and it stopped working while still under warranty. LG is in some kind of dispute with the local service provider, and I'm caught in the middle with a broken TV and no one here to service it. When I contact LG I've been told over and over the problem will be resolved in 24-48 hours. It's now 5 days later and I'm still being told the same thing. They just keep putting me off. I will never buy another LG product again and will certainly tell everyone one I know about my terrible experience with LG. Stay away from LG. LG must stand for " Life's Gross " with their products.

As i'am reading all of your complaints against LG, I aggree yeah all of your comments are all TRUE, this is one of the worst nightmare experienced i ever had. The customer service of LG are telling me a lie for that they know how to hold the request and put the blame to somebody else. After talking to AABT tech they said that they submitted all the proper documentation including my bill of sale to LG for replacement of my 42lg plasma TV, since it had an error of operation many times they repaired it and comes with unrepairable status, last jan29, 2010, now after 5 days of waiting they are telling to me a lie, saying that they dont have my bill of sale and asking for them to email it again and telling me that i should be waiting again for 7 to 12 working days this is very unprofessional treatment to thier customer and it was a very dissapointing to thier name as it was supposed to be "Life is Good" they should change their name to "LIfe is BAD" when you have a product with this (*&(*&* company. To all readers donot buy LG product! To the government of Canada if you read all our complains please make an appropriate action with this matters, because in this kind of company they must have a legal action or the most is to cancel there business here at Canada so that there will be no longer victims by these kind of evil company that customer have already encountering.

I totally agree with you guys. I bought LG fridge several months ago, it is defective, it took them forever to send me the replacement unit. I am not going to buy anything from LG. It is the worst company I have ever dealt with.

Hi there, my nightmare with LG Canada is on my 32 inch plasma. I was off 1 week in my manufacturing warranty, they were kind enough to replace the part, told me I was to pay labor and when I called them again they advised that I DO NOT have to pay labor (yay). I waited 2 weeks, get a call from AAB electronic, my TV is fixed but I have to pay labor. Called LG, and what do u know ...they do not have any record in the system that they confirmed with me that labor is covered. I use to do AR Collections 15 years ago and one lesson I learnt is document everything..

After getting two of the stupidest people possible, I resorted to yelling my lungs out at them who finally transfered me to their supervisior. He has been researching this for two days now I ensured that every agent I spoke with to confirm that our calls were recorded and now LG is going back to those calls to see if their agent confirmed...

I thought LG as good, they are horrible and as an immigrant who worked his butt off, I speak excellent English. I think LG should hire people who have a good command of English as I do not understand what they say. I also believe they should get a professional agency to handle customer calls as they have no training.

We purchased an LG Stainless Steel dishwasher in March 2009. 3months after the purchase we notice blue spots on the Stainless door. In mid June I arrange a service call at which point the service advisor informs me that I must have spilled something acidic on the door. I have owned LG Stainless appliances for the past 5 years and have never had an issue so I'm not buying the " spilling something acidic " theory! I follow up with LG a few days later and I am told that the door will be replaced.

It's now August 22nd - After approximately 8 phone calls ( 2 -3 hrs in total ) I am still getting the same answer from LG's service department - We have sent the repair authorization to the service center several times and will do so again! I request to be copied on the authorization email and apparently it's classified information that I can't have. Since LG is continually blaming the service center I ask to have a different repair center handle the repair - the LG serverice rep I have continually ignores that request! Finally I ask the LG service rep for the contact information of the individual who oversees the LG service department - After the LG rep continually side steps the request he finally says I can't provide you with the contact info you want... upper management does not speak to the general public! Yet again I am assured that Monday morning the issue will be addressed and taken care of...wait a minute... I was told the same thing 2 weeks ago by a different LG rep! I guess we will see what Monday brings!

I guess life is good when you can take money from people and then leave them high and dry when your product fails!

If anyone has any ideas on how to handle this issue I would greatly appreciate it!

We purchased an LG plasma TV 15 months ago and it just quit. One expects better! To add insult to injury, the store told us to phone LG who told us to wait; they would review our case; and they might supply parts. We live 100k from nearest centre and waited as instructed with no TV and now have to make a special trip with no compensation. No one returned our calls and service attitude was "tough s#@&" This is our first and last LG appliance. Life with them is not good>

Toronto Canada, LG, 52 inch flat screen LCD

Product 562LG70 - UA.ACCsL

LG Service History:

Mid May, 2009 - screen turned black, Aab Electronics technician #1 determined needs repairs

Mid May, 2009 - Aab Electronics technicians pick up television and hold for 2 weeks.

Resolution Date: 06/11/2009 - main PCB replaced and returned to house

06/12/2009 - Picture is still not clear?
06/20/2009 Visited House: Aab Electronics technician #1 confirmed that the picture was not clear

Resolution Date: 07/17/2009 - main PCB replaced by Aab Electronics #2

Visited House: Aab Electronics technician #2 confirmed that everything was alright
Visited House: Another Aab Electronics technician #1 confirmed that the picture was not clear when playing an HD movie.

07/27/2009 Talked to Alex P. from LG support, promised a new television if electronics store cannot fix TV.

Resolution Date: 08/12/2009 - Aab Electronics technician #2 confirms that picture is not clear on HD and regular DVD.

08/14/2009 Aab Electronics, LG service representative admits they cannot fix the TV.

08/18/2009 Raising a complaint with LG, enough is enough, how much more incompetence does the average consumer have to take?

Status: sill pending, at a minimum I need a new TV, why is LG dropping the ball so many times. Service is unbelievable?

Eric (North York)

I have purchased a Home Theather and it had broken down. Spoke to LG Canada and nobody was able to help me out. I have decided to write them a complaint just can not find an e mail address to send it to, dose anybody here knows an Canadian LG customer complaints E-mail address. Thank you

I had bought the Lg Rumor phonee and after a few months it stop working. With my lifetime warenty i was toldd it took 3 weeks when u send it in and for it to come back. 3 weeks came and still no phone. i call my company virgin mobile and they say that they cant do nothing about it and i should call LG Cananda which i could never get through. I call back virgin they tell mee it may take up to 4 weeks. its been 5 weeks and i still have no idea where my phone is. there is no contact number for me to call, because none of them workk

I wish i never bought the LG shine cellular phone.
i had it for two weeks, and it got broken.
so i sent it in. it has also been about four months,
and still haven't heard a single word on it.

I purchased an LG washer model WM2007CW and dryer model # DLE 3777W on Oct 01 2006, my first service call was on Oct 25th 2006, they changed the rollers on Nov 13th 2006, they went thump thump on each revolution. The day after the repairman left the problem was back.
The LG service Mgr called me to tell me to wait 3-4 month it was a design problem in the rollers and they would have a new material to fix it. On March 3 2007 the repairman replaced the rollers, again same problem. The third service call Sept 4th 2007 the service man showed up on april 17 2008 and said there was nothing he could do the company would get back to me .
On Oct 6 2008, I sent by fax all service documents as requested to LG service dept, I was told they would rplace the dryer the request would be sent to the exchange dept.
A week later I was told the dealer would contact me for the exchange within 7 days. Called them again on Oct 27th was told to call later that day. Called on Oct 28th to be told they would send me a Repairman from RMA. On on my way to the retailer to see what they can do.
This is the last item I buy from LG they are unreliable when it comes to service. I've had to stay home for 5 day waiting for service personnel to show up for assessments then attempts at repair. Don't buy LG if you want life to be good

DO NOT BUY LG. I am glad to see I am not the only one with problems with LG Products. We purchased an LG 42LG30 TV & 36 days after we purchased we started having problems. They sent out a service Tech to repair. He made probably 9 trips out to replace parts & nothing worked. Finally after 4 months of being patient, I started to call LG directly requesting a new TV. I get thru to customer service & guy tells me that he approved new TV & in 7-10 working days we would receive new TV delivered to us. After waiting for 12 working days nothing showed up so I called again. Another Customer Service Rep tells me there is nothing showing on the system for new TV. Finally go to a manager & he tells me he has approved & I need to wait for 24-48 hrs & store we bought tv from would contact us. Wait for 5 more days & nothing. Call again & manager says another 24-48 hours & again nothing & now he doesnt return calls. Finally get an answer & after 5 months we finally get a new TV. Thank goodness that store gives you credit & we did not have to replace with an LG. This actually could have been a good thing since we had looked @ purchasing new LG Washer, Dryer, Dishwasher & Fridge & you can be sure we will be purchasing a different brand. I have never seen a company so unorganized in dealing with a warranty.