LG Electronics
reviews and complaints

I bought my microwave about on date 8-2-2010 since then it was not working properly it totally stopped working on date 6-2-2011 I called for the mechanic but due to his wrong service instead of getting repaired it totally stopped working, while he was repairing we also heard a low burst from inside the microwave and could see fumes coming since then we are trying to register complain to this dealer but probably they are just delaying our problem I request you to please help me as soon as possible, i also wanted to inform that since we are in still in warranty period please do replace our defective piece... I hope that you will surely help me as soon as possible
Thanking you
Yours sincerely
ASHA SHARMA

i purchase one LG washing machine from authorised dealer(Mass marketinig, Asansol on 22/05/2011. But from the date of purchase the machine is defective and i have lodge complain for several times in the call center of LG. The service engineer comes from the service centre inform me he has not identified the defect. So i asked the Mass Marketing for replace this machine but they refuge tn do so.

Good day, I have problem in my laptops screen its type; LG RD410 I call LG service center in Alexandria, EGYPT
its poor service told me sorry we can`t help you because you are not bought your laptop from EGYPT.can you answer for this bad answer from the service center, what is the relationship if i bought my laptops from outside EGYPT.please told me what can i do .. best regards

All my clothing began to look like "floor rags". I paid OVER $3, 500 for an LG navy blue washer/dryer combo & pedestals - about 5 or 6 years ago. I have NEVER EVER been so disappointed in a washer/dryer set in my whole life. I was so excited to use this machine as it had the steam cycle on it and it was "top-of-the-line" at that time. My clothing came out disgustingly DINGY, DINGY, and more DINGY. I tried everything. The super expensive detergents - nope, did not work. I tried putting in a little less detergent then a little more - NOPE, "nothing worked". I tried adding whiteners, bleaches, baking soda, vinegar and even went so far as to add a "water softener" into my home. NOPE, still no improvement! What a total waste of money these appliances were and not to mention what a mess they made of my laundry! I ended up giving them to my daughter and she hates them even more than I did. She had a baby and she (like myself) likes to see our "whites to be white" and baby cloths colors should be pretty and vibrant! What a friggin mess they made of all her baby cloths. I went back to using a "top-load" machine and immediately saw my laundry return to normal. My daughter is now in the process of purchasing another set of "top-load machines" and we are going to try and "unload" these SUPER LEMONS. Oh, and the dryer...well that was another story. The motor burnt out within the warranty of the machine. The service man blamed it on the builder for having too many bends in the elbows to vent the air from the dryer. These two LG Products have made our two families VERY UNHAPPY with their products and neither family will ever buy another LG product. Oh yes, and the "stinkiness of the washer" - yup we got that too...nasty!
T. Martin, Airdrie, Alberta

Mobile was purchased on 08/06/2010.from New Delhi (India).Set became out of order. Set was handed over to authorised service stn. on march 2011 Defect rectified but reverse nob not rectified but anyhow I have managed through another nob I again approched Service centre for the repair of nob which was not rectified earlier.This time they said it is ok. I thought it is ok.;but not left the service stan. inside service stn. I discovered that besides nob now previous fault again appeared.My set is with the service stn since 18/06/2011.Now they are saying that set can not be rectified under the warranty.

RESPECTED SIR/MADEM,
SOME DAYS BEFORE I LOST MY MOBILE PHONE. ITS LG GM200 IN BUS. MY MOBILE HAS A OPTION OF (ANTI-THEFT MOBILE TRAKER). WITH HELP OF THAT I FOUND THE THEIF'S NO. WHILE I CALL THAT NO THERE IS NO RESPONSE. SO I REQUESTED YOU TO PLEASE HELP ME. (I USED MY MOBILE AS MY NOTE PAD. I FEED ALL MY PERSONAL DETILS, BANK ACC.NO WITH P.WORD, FUTURE PLANS, DAILY WORKS, etc ). WITHOUT MY MOBILE I FELT VERY BAD. SO, PLEASE HELP ME... I DO KNOW WHT TO DO NOW... PLZ RESPOND ME...
MY MAIL ID:[protected]@gmail,
MOBILE IMEI NO:[protected].

I want to complaint about the service center of LG in Porvarim . Goa
I tried so many times to call them but after a long wait they pick the phone and when I complaint they don't response . I Have given the no of service center is [protected] some mr. shfi, no. is this, but sorry to say he is very rud person .
Some one have to action against like that persons

sir
I have purchased LG fully automatic washing machine. I have joined LG happy living plan on 22.1.10. but still now there no response
from LG service centre Now I have a problem with magic filter in the washing machine. kindly do some thing for me.
My address
S.I.Mohideen
No 521 28th Ist cross street . ShanthiNager . Palayamkottai
Tirunelveli. Tamilnadu. India Cell.[protected]

I own a LG Split AC model LSA3FS3VTYA1. My complaints are listed below :

1) No cooling observed on 14th May. Complaint was raised and LG's service people reported leakage of gas as refilled the machine on 15th May.

2) Again the same problem was observed on 5th June. Complaint was raised (RNA110515033988) ; LG's personnel visited on 6th June and reported problem of Gas leakage. He could not fix the problem and told that his superiors would visit my premises.Upon constant followup, the service people reported on 7th June and took the machine to their workshop.

3) On 11th June they came and installed the machine and told that the problem was fixed.

4) I regret that again on yesterday night (12th June), I observed no cooling effect of the machine. I had no alternative other than to report LG's customer care once again (RNA110612091491).

It has now become a harrasment for me and to bear the soaring heat of Kolkata and to take leave and wait for your service personnels to come. I wonder whether LG's service providers are enough competent or they are more interested in their personal calls rather than attending the complaint seriously.

I sukalyan saha on behalf of NETNEST wants launch the complain LG india lelectronics that i had raised a complain for my window Ac which was not generating cool air for last 2 days. Since it is a cybercafe, we have run more than 8 computers for 12 hours it is just impossible for us to run the office now. I had ladged the complain to LG Ac for checking why my Ac is not working properly, 12 hours passed but no responced from the company side. my complain no - rna110609092496 and i need that lg should attend the call within tomorrow by 11:00 otherwise i have go to the consumer forum for proper action. this is not at all expected from a company like LG who claim they are best at after sales service.

I bought an split AC on 4th Aug 2010 from Choudhary Electronics in KARNAL. The cooling coil of indoor unit was leaked but i came to know about it only last month since it was not used much in last year. I registered the complaint with LG service center. They came, found the leaking coooling coil and took the indoor unit for replacing the coil( since it is still under one year WARRANTY PERIOD). Now, it's already one month and every time i call them they make an excuse and ask for more time to make repair. This is very frustrating. Even one of them asked me to get it repaired in outer market. These are the person's i talked to
LG SERVICE CENTER KARNAL:
VIKAS MALHOTRA ( [protected])
MUKESH ( [protected])
Another guy but refused to tell his name ([protected])
TARUN ( [protected])
All these people keep on making excuses and ask me to talk to another new person.
The AC was bought in name of DR. J.S.Choudhary
Please, help me to get this issue resolved.

I purchased a lg phone less than one month ago after my fiance insisted that I should replace my iphone. I used the iphone for years and never had not even one problem. I left my phone in my purse and the whole screen cracked.i called lg and they said that there is nothing they can do about it.they should make better products because obviously their phone is not worth the price I paid. Im really disappointed specially with the customer service. They were really unprofessional. Ill definitely not buy a lg product again and I don't advice nobody to do so.

WE OWN A NOW THREE YEAR OLD TOP OF THE LINE LG STEAM FRONT LOADING ELECTRIC DRYER...OVER PAST 12 MONTHS HAVE HAD SEARS REPAIR PERSON OUT TO OUR HOME 8 TIMES FOR REPAIRS...THIS IS COVERED UNDER SEARS EXTENDED WARRANTY/MAINTENANCE AGREEMENT...REPAIR PERSON NEVER HAS PART NEEDED, ORDERS IT, THEN HAS TO COME BACK...NOW AWAITING ANOTHER PART...;SO FAR REPLACEMENT PARTS INCLUDE A SENSOR, A THERMOSTAT, HEAT RELAY SWITCH, A COMPLETE HEATING UNIT, TWO DRUM BELTS, A PULLEY SYSTEM FOR THE DRYER...AND NOW AWAITING ANOTHER BELT...UNIT NOW OUT OF COMMISSION THIS TIME FOR 7 WKS...AND STILL NOT WORKING...TRIED TO GET LEMON RULE REPLACEMENT FROM WARRANTY SERVICE AT SEARS, THEN 'ONE SOURCE' RESOLUTION CENTER AT SEARS...AND CUSTOMER SOLUTIONS AT SEARS...WITH NO HELP...THE TECHNICIAN HAS NEVER 'CLOSED ' THE FIRST SERVICE CALL...SO ACCORDING TO THEM I HAVE ONLY HAD ONE PROBLEM...A BOGUS CATCH 22...I WILL NOT BUY ANY FUTURE APPLIANCE FROM SEARS...AND CERTAINLY NOT PURCHASE THE EXTENDED WARRANTIES FROM THE. LG IS A TOTAL DISAPPOINTMENT...AS IS SEARS AND THEIR ATTITUDE...STAY AWAY IF YOU ARE EVEN CONSIDERING SEARS...

Sir,

On 19.03.2011 a Complaint was lodged with Shetye Sales Syndicate, Mapusa in respect of Non Working of our LG Air Conditioner.

That after a couple of days a technician from LG Porvorim Service Station checked the Air Conditioner unit and told us that compressor is damaged and it has to be replaced with the new one and the cost is around 8, 000/- which was agreed for.

Thereafter Adv. Vijeta Poulekar, the Colleague from my office was in touch LG Service Centre, Porvorim. She was in touch with one Ms. Sarika and Mr. Joaquim. Several calls and SMS’ were sent to Mr. Joaquim but there was no response. Either he would not take the call or disconnect the line.

In the last week of May technicians came to my office from Porvorim Service Centre, but since they could not remove the compressor unit, they assured that they will come next day to do it. However they did not turn up the next day. My office colleague Ms. Vijeta Poulekar tried to contact Mr. Joaquim who again failed to respond immediately. Subsequently we had to arrange for cutting of the bolts in order to have the unit removed.

After a couple of days a technician came and fitted the spare compressor unit and took the original compressor unit for repair. They were supposed to fix the original compressor unit on 28.05.11, however they did not come.

When Ms. V. Poulekar contacted Mr. Joaquim, he informed us that they will come on Monday and again they did not turn up. Several calls were made by Ms. V. Poulekar to Ms. Sarika and a messages were also sent to know when the technicians will come. However they did not reply back.

On 30.05.11 Ms. V. Poulekar received the call saying that technicians will not come today and that they will come tomorrow to fix the compressor unit.

There has been tremendous delay in servicing of the compressor unit and the response of the Porvorim Service Centre was very poor. There has been more than 2 months delay in the servicing of the compressor unit and fixing of it. That I have been highly disappointed with your after sale service.

Yours sincerely,

(Adv. Jos. Peter D’Souza )

Dear Sir
We have a purchasing LG 3TR Tower AC, Model No- LP4K368QC
Sr.No O/D : 101NAXV0410178, I/D:101NAMS040248
FROM Top Cool Enterprises Address -748 Sitladevi Link Road, Kalapradashani Garden, Near Indian Oil Nagar, Andheri 9W) Mumbai 400053 Mbl No- [protected] / [protected] Tel 022-[protected]
Date of Purchasing 24 /04/ 2011 Bill Inv No - TCE/SA/005-A/11-12
within one month period tour 3TR Tower Ac is not Working
So Pls do needful & Send the person at our hotel Shirdi
Address:- Bhagyalaxmi Hotels Pvt Ltd, Pimpalwadi Road, Near Saibaba Templ, Shirdi, Tal- Rahata, Dist- Ahmednagar Maharashtra-423109 Mbl No- [protected] / [protected]

Thanks & Regards
Pushkaraj Bhujbal
Shirdi

Respected Sir,
I named G Satyanarayana Gupta from Andhra Pradesh, India purchased LG LCD TV 26" (MOdel No 28LD340ATR & Set Serial No - 008LPVC004183) at vishakaptanam on 17 Nov 2010 from Sowndarya Digital Mall, Ram Nagar, Vishakapatnam.

The TV has got problem on his picture probe. We have given complaint to the LG service centre on 12 May 11 and the TV has been handover to LG Service Centreat Vishakapatnam (Digital Eye Service Centre) on 13 May 2011 vide our job sheet No 3499 dated 13 May 11.

The TV has not been repaired till date and not received any message or update from the serivce centre. The TV is in with in warranty period. So you are requested to please exchange this piece.
Please reply to my email id [protected]@gmail.com and my phone number is [protected] and [protected]. We are waiting for your reply.

Dear concerned person,

On 3/4/2009, I bought one 2 Ton LG split room Air conditioner. My AC Compressure is not working.

I had registered a complaint against my AC Daily at customer care number-[protected] daily. First hold was put on a long hold many time then despite of many reminders (atleast 10 times and also after waiting for 5-10 minutes every time)finally they visited and conveyanced me that he will send a macanic but till today I am still waiting despite of calling them 12-15 times. They give me a complain no - RNA [protected] but no one came and reapired the AC. They either dont pick-up phone or say we are sending the same in next 2-3 hours. I am still waiting.

Now I shall not give any person to touch it, I want to get it repaired.

Hope you people will hurry up with your activities.

Regards
Manoj Ahuja
[protected]@ymail.com
DD-97, Avantika, Ghaziabad.
M: [protected]

i perchase a lg plasmatv at 22/12/2010.but after a 4 month they will make speaker problem i call lg costermer care they willcome and say the mane panel was damage we replace that whitin 4days.but the quation is how can the man pannel is damage within 4month.it means that lg company give me a damage prodct.please can do something.i will going to consumer court.the model no is 42pj560r, and the delar name is electronic paradise, and my complaint n is rna110519011557, and my contact no is9718184818.i want new plasma tv.

Air Conditioner was purchased on july 2010 and installed at c-415, Pragati Vihar Hostel, Lodhi Road, New Delhi 110003. after installation the machine was found faulty and was replaced by LG and new machine was installed. It was told that to avail the warranty facility the AC is to be serviced and accoridingly the servie was got done from LG. since then the AC is making huge noise. Despite lot of efforts we cooudl not catch the people on their telephone number [protected]. I request that LG should send their people to ractify the deffects.