LG Electronics

On March 11, 2011 I bought a brand new LG washer from Home depot. When the washer was delivered 6-days later (March 17), it was damaged and I did not take possession of it. LG/Home depot’s delivery people took it back and brought a new replacement, 5-days after that (March 22). Needles to say this washer was also dented and I refuse to take it. Now the next new replacement LG washer is suppose to be delivered to me on March 26. Hopefully this one will not be damaged but, I called Home depot and LG regarding when the warranty will start and LG’s policy is that the warranty starts on purchase date and not delivery date! They say it is bad luck but that is their policy.

LG is known to tell you that when your LG product runs out of warranty on day 15, and your appliance breaks down on day 16, you are in for a nice expensive bill. And with my luck this will happen therefore warranty for the full period, after delivery, is important!

Our firm will be filing Class Actions against the mobile phone manufacturers noted below that installed, or allowed to be installed, Carrier IQ, a software that is used for violating privacy of consumers by tracking consumers without their knowledge or consent. Anyone that owns one or more of the mobile phones noted should contact our firm asap to discuss their legal rights. We shall be interviewing prospective clients to act as Class Representatives. There is no fee required to file the case and the court shall determine Class Representative fees if there is a resolution to the case.

In order for consumers to appreciate the extent of the serious tracking issues involved we have included a few posts concerning this matter:

Privacy Revolt!: Does Carrier IQ Record Text Messages and Emails?consumercal.blogspot.com/.../does-carrier-iq-record-text-messages.ht..
Dec 12, 2011 – "CarrierIQ cannot record SMS text bodies, web page contents, ... Privacy concerns arise when a list of URLs is stored on the device and ...

Senator Al Franken asks about Carrier IQ, the companies answer ...www.engadget.com/.../senator-al-franken-asks-about-carrier-iq-the- ..
Dec 17, 2011 – Two weeks ago, smack-dab in the middle of the CarrierIQ saga, Senator Al Franken pounded his fist on the table and demanded answers.

Franken Still 'Troubled' by Carrier IQ Despite Company Responses ...www.pcmag.com/article2/0, 2817, 2397732, 00.asp
Dec 16, 2011 – Sen. Al Franken this week said he is still "very troubled" by the technology deployed by Carrier IQ despite the fact that the company—as well as ...

Our firm has already filed two class actions against HTC and Samsung regarding this matter. Here is a list of additional mobile phones that our firm will be filing new class actions:

MOTOROLA:
Motorola Atrix 2
Titanium
Admiral
Motorola Bravo

PANTECH:
Pantech Pursuit II
Pantech Breeze 3
Pantech P5000 (Link 2)
Pantech Pocket

SIERRA WIRELESS:
Sierra Wireless Shockwave

LG:
LG Thrill
LG Nitro

ZTE:
ZTE Avail
ZTE Z331

SEMC:
SEMC Xperia Play

SANYO

NOVATEL

PALMONE

HUAWEI

KYOCERA

AUDIOVOX

FRANKLIN

BLACKBERRY:
Bold 9900
Curve 9360
Torch 2 9810

Thanks,
Atty Joe Malley
Dallas Texas
[protected]
[protected]@gmail.com

My LG TV 21" purchased in April 2011 was showing green color on both sides of the TV screen and also some times in the middle, It also shows black screen while switching on. I had sent the TV for repair on warranty to LG Service Center Rawalpindi (Mr Rizwan is the manager there). He kept on telling me that the Picture tube was faulty and is on way from abroad. After about 3 months, i got the TV back and Mr Rizwan told me that he had replaced the picture tube. But the TV came without any change in status. i.e the TV was showing black waves while switching on and is showing same green and sometimes others colors on screen. The man took 3 months and sent the TV back without any rectification of the problem. it shows the quality of services provided by LG in Pakistan.
I may be contacted on my e-mail "[protected]@yahoo.com"

We bought 47LW6500 TV from LG from Amazon on Sep 5, 2011. We were pleased with the product actually. On Dec 18, 2011 around 7 pm, it started to display grey, white and black stripes. We called LG the very next day and the service man from LG authorized center Unique- came to our house (we had to excuse ourselves from going to office to attend to the service tech visit)
He asked us to switch on the TV and didn’t even tough the TV and left saying we need to wait for 2-3 weeks for the main board part from LG to arrive. And on Dec 30, he came back (again we had to excuse our self from work) and changed the main board and didn’t say anything but when we enquired he said that I need to wait for another 2-3 weeks because this time he needs to order display/panel.
We said we already spent a humiliating/frustrating Christmas without TV with family and friends and New Year we don’t want to have bad taste of LG again.
He said he can’t do anything and the only favor he could do was to order the part. [No overnight shipping or anything - again 2 or 3 weeks]

We called customer service and spoke to them and the response was terrible and poor. No apology and no concern and didn’t even care. I did chat with customer service representative and the response and tone had been same and was no way helpful. I contacted Amazon and the response and reply was totally contrasted. First they offered some credit for causing discomfort to me with broken TV. And the customer service was humble, responsive and informative. But since this TV was broken after 3 months and was within 1 year manufacture warranty, they said they can only refund 80% for the TV, glasses and the extended warranty service we had bought. And Amazon offered to send the shipping label and pickup for the same.

And then on Jan 6 we spoke to Amber Mireles. This was the worst and humiliating and disrespectful and inhuman conversation we had ever had in our life. All we asked was we cant stay home to engage service technician every time who wouldn’t even do proper diagnosis, but just by trial and error order parts which takes 2 weeks to arrive for every single attempt, so the Monday visit on Jan 9th is the last one and after which we asked for replacement.

She responded in a very rude tone that she won’t do that, though she being the top level manager or last level manager any customer can talk to, she won’t give commitment, and we have to either let the service technician make infinite number of calls to diagnose the problem and without deadline or settle with broken TV. When we said we pay Comcast 60$ per month and already we lost almost a month and this is unacceptable and we didn’t pay 1300 for a TV from a reputed company like LG to have it broken within 4 months and with sort of response and reply.
She again said she doesn’t need to give commitment or promise any service because it is LG's discretion to find the product unfixable and also deny replacement even if it fails and or broken within warranty period and service calls extend for a year or more than years. She said staying home loosing pay or paying for Comcast indefinitely is none of LG's concern and not covered in LG's policy.

She slammed the phone asking us to handle further with lawyer because she is last level person any customer can reach or talk to and she had done her job of explaining LG warranty and policy. I didn’t call customer service to have me read out the policy from the paper. I could have read it myself from the paper. I didn’t ask for supervisor, to be humiliated and treated like dirt. I am customer who bought a brand-new product from LG which broke within 4 months of purchase and even after 3 service visits the problem still remains.

And during our previous call, the customer service representative said that we shall be given a replacement if the problem isn’t fixed in three service visits. This time, Amber said I had heard wrong or misunderstood incorrectly and there is no such policy and the options only available as per policy or to either be stuck with broken TV or wait till it fixed without deadline and date and engage every single trial-and-error-diagnosis by LG technicians and without any guarantee for replacement.

I really don’t understand, how a retail store clerk maintains decency and decorum and handles customer's dissatisfaction and the trouble, and has rights to make customer happy whereas in a world-class company like Lucky-Goldstar customer service top-level manager doesn't have ethics or decorum to have a decent conversation with a customer who bought a brand-new product which failed miserably within 4 months and is stuck with utmost discomfort and had to spend holidays with humiliation and a broken TV with family and friends. I can’t imagine the customers with LG air conditioners and other cooking appliances who had to wait for indefinite time with broken appliances for years when the incompetent technicians make numerous visits to declare it beyond repair.

I hope you can understand the frustration and this unfortunate incident. We totally agree and understand that any product or service can fail anytime and it can’t be expected to work 100% percentage but I guess every customer deserves to have their voice, discomfort heard and responded in a more professional way and be compensated for the trouble. No customer deserves to be treated badly for the choice of product they had made, and treated badly by the same choice they had made.

I am a totally dissatisfied, mistreated customer. I am pursuing my options with the legal department for the pain we had go through and the depressing emotional weekend I had spend because of the ill-treatment from the customer service of LG.

With reference to annual maintenance order no. [protected], amc invoice no. arssajaijai110/3200 dated 27 oct 2010, for 42"t. v. model no. 42pc1rr. atr we have loogged our complaint 15 days back regarding line apearing on screen.
Unfortunately till date no solution is provided to us against our complaint. one company person has visit our home and carried one copy of amc with him. but no one return to bck to give solution for complaint.
This is serious matter because we have paid money for maintenance contract and are sufferiing for maintenance.
Now company says they do not have the spare parts so they are offering aprox 25000 rupees against the product. they says your product value was as per dop [protected] as it was manufactured in nov-2006 and dealer price was rs, 57895/ at that time.
But I have proof of invoice worth rs. 85000/- they are valuing only 25000 rs. after the depreciation and asume 57895/-.
First question if they were not having spare parts why they sold the amc and their assumed price shows that they want to cheat the customer while every electronic company know 42" hd ready t. v (80 gb inbuilt hard disk) tv price three years before is totally lie. not possible of availablity in this price.
So I want to help to resolve the issue.

With reference to annual maintenance order no. [protected], amc invoice no. arssajaijai110/3200 dated 27 oct 2010, for 42"t. v. model no. 42pc1rr. atr we have logged our complaint 15 days back regarding line appearing on screen.

Unfortunately till date no solution is provided to us against our complaint. one company person has visit our home and carried one copy of amc with him. but no one return to back to give solution for complaint.

this is serious matter because we have paid money for maintenance contract and are suffering for maintenance
Now company is says they do not have spare parts due to unavailability of parts they are offering to pay approx 25000 rupees against my 85000 worth 42" t. v. also having invoice of t. v.. but unfortunately as per their mail they says this t. v. price was only 55000 approx on that time while every person and company knows three years back 42" hd ready t. v. with 80gb inbuilt hard disk was not at all available at this price in the market I have a valid authorised lg dealer invoice proof of price worth rs.85000/- but question is that I have purchased amc to avoid uninterrupted services why company sold the amc if they do not have the spare parts. now they are assuming low price its shows that they want to cheat the customer. from [protected]@yahoo.com, +[protected], jaipur (rajasthan) india

I posted a complaint about my LG refrigerator model # LFC23760SB on 12/5/2011, the faulty fuse requiring the replacement of the whole control board. Since this is the second time in 3 1/2 years that this has happened I wasn't about to give LG $200 for a new control board just because they soldered the fuse in place. My solution: Unplug the refrigerator and then unplug the control board and gently remove it from the back of the refrigerator and then take it to an experienced electronics business that does repairs (needs to be experienced in soldering) and have them replace the fuse bracket with a bracket that you can replace the fuse when needed. Cost to me $40 labor & $5 parts which included 4 extra fuses. I used Bentronics in Redding, CA (bentronics.com)
(Fuse: part # F3015 and Bracket: part # FH554) The bracket needs to be slightly modified (trimmed) to fit securely. My refrigerator is working great.

I purchased a LG Refrigerator Model # LFC23760SB in June 28, 2008 on June 6, 2010 it died totally. An LG approved service repairman diagnosed it as a blown fuse which could not be replaced since it is soldered in place so the whole control board needed to be replaced (a $200 part). He suggested that I contact LG and see if they would replace it. After many calls and raised voices they agreed but I had to use a different service center so I was out $75 for the first service call and $44 for the express shipping of the part. The day before Thanksgiving it died again - less than 18 months. I'm going to contact a computer repair shop and see if they can solder in a new fuse. A Sears site 'expert' said the whole board needs to be replaced. Why? Why can LG redesign the board so the fuse can be replaced?

I have taken HLP( Happy Living Promise) assured maintenance service for my Washing Machine & Room AC from your local service center M/S Globe Enterprises, Hanuman Market, Renukoot, Sonebhadra, UP Phone no: [protected] on 08/03/2010, but till now no one has visited for preventive maintenance checks. I've contacted the local center on phone for the minor problem. But they not responded.
My HLP No: JL 12745 & 12717.
Urgent action to be taken

Dear sir,
I purchased a new LG 221"colour TV set Model No. is 21FA2RG S.No. is 009NLVE096735 from "PANKAJ REFRIGERATION A-BLOCK SHILPI PLAZA, PRAKASH CHOWK, REWA (M.P.) Dated-12/12/2010 . In the last 12 months the TV has been rectified 7 times and the validity is going to expire in tne next 15 days time and it has again gone out of order. As my TV is giving repeated problems it is requested to change my tv set.

We spent a lot of money buying what is more or less LG's top of the line washing machine / dryer. It took over a year to pay off and we were only able to do that by putting extra bits of money here and there to do so. It has broken down numerous times and most recently had a pump burn out and a hose split in two. This was six days before the warranty ran out. The only response from a "manager" from LG was that they would consider extending the warranty by one month. The fact that it went so close to the end of the warranty and that they will only extend the warranty by one month clearly indicates that LG design their products to expire as close to the warranty as possible. A company that believes in their product would happily replace or significantly extend the warranty. But their actions make it very clear that they know what the expected lifespan of their products is and that essentially it is heap of junk.

i have purchase LG refrigerator model GL-278 UTS.DPTZEBN serial no 002LPQN001404 on 08 Jul 2010. In a duration of 17 months refrigerator coil is defective. on further investigation with Service engineer it came to light that he has repaired 01 more fridge of same series 02 days back for similar defect. it was evident that the defect is due to poor quality of spares fitted. when it was intimated to LG regional Officer Mr Jagsish, ASM mangalore. he intimates that it is not company liability. it is also notices that company is not only providing sub standard items but also creating in convince to the customers for early repairs. The job associated was much more then just changing the coil. If the defect is due to company supplied spares expense should be borne by company. Request investigate and reply at the earliest. Mr Arvind K Tyagi Mob No [protected].

OSD Lock - A divider line is appearing in the middle of the screen showing different colours in either side of it.

After having the same experience as other people have had with lg, i have decided to warn everyone i know not to buy lg products. if you do, be warned. if your lg product quits working, the customer service is horrible. we bought a dvd player/recorder/vhs. it stopped playing dvd's after just a few movies. we called lg customer service and it has been nothing but frustration ever since. they say they will call back and don't, they say they will send out shipping labels, and they did, but for a company that doesn't service this area.

When we called back to tell them that the shipping company doesn't service this area they said they would call us back. they didn't. i called them back.they told us they will send out a label for a different shipping company. the label did not come. after we called back numerous times they said they would send out a label . this has been going on for 2 months now.

I called them yesterday they said they would return my call. since they didn't return the call, i called them again and got a different person. after i told him about the shipping company he hooked me up, on the phone, with the same company! i called back and got a different person, who said they would call me back. they didn't. so today i called again. they said they would send a label.

We still don't have a label but they say it should be here fri. even if it comes and we send the unit back, will it work when we get it back? we'll find out. otherwise we are out almost $300.00 buy lg at your own risk. warn your friends and family.

The top cover of spin part of the machine is broken in inside, for which the spinning function is not possible.Earlier on my complain onces an engineer visited and temporary arrangement was made, but till then no any responce from the company is found for which again I am suffering with the problem.

I buyed LG 42" LCD on 20-10-2011 which delivered at my home on 24-10-2011 but no one is coming for installation as we chasing the dept from 5 days but every time we get false answer.[protected]/2/3/4 from this no. we are getting call of arranging engg. but not an single engg. was arranged and giving false update that will send tomorrow.Every day same answer we get, we beleive in LG and buyed a product but never think on such an poor support.I never buy LG product from onwards and also suggest my friends, office staff as well as publish on facebook and google + such an worst support by LG.on 29-10-2011 your engg.([protected]) call us at 6.30 and said to wait at home as he reaching within 30 mins so wait for him but he didn't come on that day and also not picking up a call.So we loose the trust from LG.
LG Complaint no. 3010110

LG mobile cookie plus GS500v WAS purchsed BY ME on 06/02/2011 .On going to camera mode my cell phone does camera not function and gets hanged off.Have to remove the battery and again insert to restart the phone.Rest all functions running very smoothly.
The problem has started since last 2 months but due to no spare time to approach service center, i had visited service center on 08/10/2011 and submitted the mobile for rectiifcation with bill under warrantly period.I was surprised and shocked when he came out and showed me that there was watter logging and all the parts like lcd, touch pad and camera has to be replaced and shall cost me approx Rs 3500 and shall not cover this under warranty due to water logging.I had strong conversation and tried to convince hime that my mobile is running smoothly except camera and hence no question of water logging. and tochpad, lcd is also working smoothly.But the tecnician was adamant and was rudely informing that he cannot solve this and i have to speak to nominated LG represantative Kamleshkumar. The same answer was given by kamlesh kumar in favour of service center.The technician also threaten me that grdually all the parts shall be damaged if i dont opt immediately for his repairing proposal without wararanty .
This disappointment forced me to approach yourself to convey this message to LG headquarters at Korea and India and recommend a very strong action against the service center under our observation to resove this issue by repairing my cell phone under warranty .It shall be appreciated if this action is done very fast by LG top officials.Further also like to inform you that I had been LG fan since last 5 years. I had started using KG300 model, then GM 200, cookie pep and then cookie plus.I am happy with the rigidity of all this models although nokia being the highest seller. I am also working to buy LG optimus, but now stuck up due to the above problem.
Pl pass this message to all the concerns you feel suitable for proper outcome.
best regards,
Dipen Thakkar, cell no [protected], email id, dipen.[protected]@biostadt.com

I purchased a brand new LG washer and dryer in October 2010. The dryer suddenly stopped working 6 weeks ago. We have had the repair guy out 3 times and it's still not fixed. The customer service representatives are EXTREMLY rude and unconcerned. The dryer is 9 months old and it has been broken for 6 WEEKS! The washer "walks" during the spin cycle, and I was told it was because I was overloading it. According to LG, the extra large capacity washer is only capable of washing 3 towels at a time?!?! I will never purchase an LG appliance again.

dear sir
i have bought a lg monitor model no. w2043t-pf.atrz in oct 2009 suddenly its power gone off and it is not switching on now. its under warranty of 03 years. so i need help of you

This is one of the customer of LG. We purchased LG 42 inch Plasma on Aug 24 2010 for which we got delivery after almost a month & there was some problem with the TV so it was replaced in the month of 21st Nov 2010 (screen shot attached below).

We got complaint registered on 19th Sep 2011, one tech person came he checked & said as this is replacement piece he has to check with company whether it is under warranty or not.The same was checked by him that on the back side of the TV the serial number & manufacturing date is mentioned as Oct 2010. So as per that it has to be replaced by company.
We called Mr Charan on that day, he told he will get back to us next day. Rather we keep calling and he never reverts back.
We didn't get any revert from him till 14th Oct 2011, neither he picks up phone nor he calls beck which he says in case he accidently answers the phone & tells he will call back but that never happens.
Also call gets closed by customer care department without solving problem. (Screen shot attached)
What disgusting service you provide and when we ask for higher official number they are not ready to give.

WHY CUSTOMER HAS TO SUFFER ALWAYS JUST BECAUSE THEY HAD DONE MISTAKE BY BUYING YOUR COMPANY PRODUCT, NEVER THOUGHT THAT SUCH A REPUTED COMPANY DON'T HAVE PROPER AFTER SALE SERVICE.

We have given all the proofs to you. please revert so that our problem is solved.
FIND HERE WITH REPLACEMENT DATE AS PER YOUR DATABASE ONLY.
Hope it will be resolved at your end.
Appliance :
PDP TV 42PJ350R
Request Information RUCHI
Preference : 21/11/2010
Promise : 21/11/2010
Repair is receipted : 21/11/2010
Repair is completed : 21/11/2010 17:20:00
Please find the complaint is canceled with out completing the task and we have not been intemated .
Repair Receipt Number : RNA110930098059
Receipt
Cancel
Complete

Appliance :
LCD/LED/OLED TV ( 33" and over ) 42LK430
Request Information RUCHI
Preference : 30/09/2011
Promise : 30/09/2011
Repair is receipted : 30/09/2011
Repair is completed : 05/10/2011 10:42:51
Service CenterSKY SERVICES-ASC
SAI COMPLEX, GROUND FLOOR HALL NR JOGGERS PARK, OPP RAILWAY TRACK MIRA ROAD EAST

Now we are getting this revert

Please find the details of the your LG set below
Set is dead and the SMPS has to replaced .
The price of the part is :8329
Services Charge :1100
Total:9429

Please tell us if you are ok with the price then we will order the part and within a week we will solve the issue.

With Regards
Prince Pattnayak
SKY SERVICES
[protected]