LG Electronics

NIGHTMARE. My LG dryer is 2 months old and has not worked since the day it was installed. The dryer will only work when it is empty. When I put wet clothes in the unit, the machine will shut off due to a blockage error code and the clothes come out wet. I need to line dry my clothes because the dryer is not usable. I reported the issue to Home Depot and LG less than 24 hours after the dryer was installed and asked for a replacement dryer. LG sent out 2 service providers and the machine still does not work. One of the service technicians told me that it was a factory issue due to a faulty moisture sensor. For some unexplained reason, LG has "terminated" the service contract with the service technician that advised that the problem was a "factory issue". LG has refused to service or replace the machine and I am stuck with a machine that does not work.

So Disappointment in LG Appliances

I have tried since December 2019 to resolve some issues I am having with my LG washer/dryer in November 2019 purchased from HomeDepot.
After calling three times, each time I am told something different. LG customer services is HORRIBLE. First, you are talking with a customer services department I am assuming outside of the US. With that being said, you will go no further than LG customer service. LG have trained them to resolve nothing in regards to your complaint.

The first time I called in, I was told someone would call me back; never did. I was also told it was HomeDepot responsibility to deal with my concerns even though still under LG warranty for the first year; not true.

The second time I called in I was told by the customer services representative that she would personally call me back in regards to my concern; she did not.

The third time I called in I was informed that no one would call be back that LG customer service deals with the issue. If I gave her the serial number on the washer, she would send out a service representative (I was never told this before). I told her that I cannot give her the serial number which is on the side of the machine in a tight spot. She informed that if I can't give her the serial number, she could not send anyone out. I have explained this to LG customer service two times before LG should put serial numbers on the front of the machines so then this wouldn't be an issue. I requested to speak with a Supervisor and was advised no one was available and someone would call me back. I reminded her that she had already informed me that no one from LG customer service calls anyone back.

I am also having an issue with my LG dryer.

This is the WORST customer services I have ever deal with.

I would not recommend LG appliances to anyone. LG appliances are lousy, and LG customer services is even WORST.

Do not purchase LG appliances.

Brough LG Refreg September 2013 and had nothing but trouble with it! The iced maker does not work, the refreg section does not cool past 50 degrees. Had the LG service rep out at least 3 times with the same issues. Has fixed nothing but charged for the susposely repairs. Not LG Tech says can not repair! Awaiting word from LG if the Refreg will be replaced! By reading these negative comment about LG it seems I have little hope on replacement! Stay away from LG. They look pretty and that's about all the good I can say about the products!

Approximately four years ago I purchased all new appliances for my Kitchen. It was the worst mistake of my life. As of today I have had to replace the dishwasher because it was cheaper to purchase a new one than to repair it. My refrigerator which I have a extended service contract ( from a non LG company) on has had the service people out four times and the warranty company has decided again that it is less expensive to replace than to repair, which is what they are going to do. I have been waiting since the beginning of November for the LG extended warranty company to fix the problems with my range. First they forgot to order the parts and then ordered the wrong parts which when they installed them they realized it. That was on December 3rd. Since then they have taken their time getting what I hope to get the correct parts. If I am lucky they will be out today and fix it but I am not holding my breath. I may be having this replaced also. Take my advice don't buy LG appliances.

Greetings!

I placed a service request for my washer.
The email confirmation had an Icon/link to a live chat.

The Link is Hard coded to a page that says the chat is Offline and to try again when it is open.

The page does not change (hard-coded) when within operating hours.

Here is the link
https://c.velaro.com/Chat/Chat.aspx?siteid=4851&showwhen=inqueue&vref=https%3a%2f%2fservice.velaro.com%2fvisitor%2frequestchat.aspx%3fsiteid%3d4851-showwhen%3dinqueue&stage=notonline

Calling their support line is VERY frustrating.
There option/scripts are limited.

There is no option to talk to an agent!
NOT ISO-9001 compliant!

LG problem.
Lg products since to be a good product, but there are not. Nothing is good if the brand is LG. Starting with the products and continued with the Manila, Philippine call center. They are not responsible for warranty, No matter what equipment you purchase from them, they will be faulty in less time. You don't have any good warranty from them. their products has manufacturer issues for many years. I am confronting an issues at the moment and they are not standing for warranty at all., They keep giving your run around in order to don't comply with their responsability. In few work. EVER EVER PURCHASE LG PRODUCTS.

I bought an LG washer and dryer three and a half years ago. The washer failed last week, and I called Sears to take a look at it. The bearings went on the washer, and it would cost $1, 100 to fix, it only cost $1, 000 new! LG initially said they would give a one time warranty, but then backed out, because I had Sears look at the washer. I understand things can go wrong, it's what you do about it that counts. When what they do is nothing, then that's what you should buy from them, nothing!

I bought a Kenmore, made by Whirlpool! Be careful, LG makes washers for Kenmore as well, you can tell who made it by the model number. My last Kenmore lasted 16 years, or as long as four LG washers would last!

Purchased an LG washer in December. Last weekend it broke. I immediately called for service and was set up for an appointment on the following Thursday between 1 and 5. Thursday morning I arrive at work at 630am and my phone is ringing. It is the tech who is scheduled to repair my washer. He says that the 1-5 time frame does not work for him and he needs to come that morning. I explain to him that I work an hour away and that I took the afternoon off to accommodate the appointment. He has a really bad attitude and I decide to go ahead and see if I can leave work to help him out. I explained to him that my boss would be in at 730 and I would call him back. AT 730 I got permission to leave work. I called him and let him know that I could go ahead and meet him at my house that morning. He then stated that he would have to call me back. He called back 5 minutes later and stated that it would take me too long to get there and that wouldn't work for him...He would just "fit me in" to the time already scheduled. OK. Whatever. I get home at 1pm. By 530 he hasn't showed up. So I call LG Service and cancel the appointment and request another one. The set it for Saturday with a different tech. At 545 he shows up. My husband goes ahead and lets him see the washer. He looks at it for about 5 minutes and then walks into the Kitchen and confronts my husband. He said the appointment has been cancelled and I am leaving. The he proceeds to start screaming at my husband, stating that '""I told you wife I would be late""". No he didn't, he told me he would go ahead and "fit me in" to my already scheduled time. And what does late mean anyway when you have a freaking 5 hour window! He is continuing to get more and more hostile with my husband and in front of my children and my husband keeps telling him to get out of our house. Finally telling him that if he doesn't leave he will be removed. He leaves, but sits in his truck out front. I get on the phone, again, with LG service and try to complain about what has happened and they tell me they don't have a complaint department. WTF? They keep stating they can make me another appointment, but we had already done that. I finally told them that he was still sitting in his van in front of my house and if they did not take my complaint I would just call the police on the guy. They finally said they would "look into it". Fast forward. Saturday 8 am to 12 pm. No one shows up. I call LG Service and they just transfer me to the repair shop that was supposed to be at my house. I get voice mail. I leave a message. 330pm. No call back and no service person. 430 I call LG service back. They say there is nothing they can do because all of the contracted service centers are closed for the day. I demand that they make me yet another appointment and they refuse. They freaking refuse! Why? """"I'm sorry ma'am you already had an appointment"""" WTF? Seriously! WTF! OMG. I will never in my life own another LG appliance. First with it breaking after being 6 months old and then this freaking disaster with getting service. I called Home Depot, where I got the washer and they tried to get me an appointment but not for over a week away. I am beyond angry and cannot even find a number for Corporate LG.

lg is nothing but junk had for one year broke down what a piece of grap

LG IS A PRIVATE LABEL COMPANY IN THE WARRANTY BUSINESS. WHEN YOU CANNOT CONTACT SOMEONE AT A COMPANY TO ANSWER YOUR QUESTIONS, WHEN ALL CALLS ARE FORWARDED ABROAD...YOU HAVE A PROBLEM

Sir,
I HAD PURCHASED A LG LCD MONITOR.IT HAD WORKED FOR 6 MONTHS.IT IS CREATING A GREAT PROBLEM FOR THE PAST 1 MONTH.THE SYSTEM GETS SWITCHED OFF AUTOMATICALLY AND AGAIN GETS RESTARTED. IHAD BOOKEDA COMPLAINT ON MARCH 8(RNA110310070393) AND IT WAS SERVICED. BUT THE SAME PROBLEM OCCURED AGAIN.A COMPLAINT WAS BOOKED ON MARCH 10(RNA [protected]) AND THEY GOT IT SERVICED. BUT STILL I AM FACING THE SAME PROBLEM.BOTH MY SCHOOL AND COLLEGE GOING DAUGHTERS HAVE STORED DATAS IN THE SYSTEM AND THEY WERE NOT ABLE TO PREPARE FOR THEIR PUBLIC AND SEMESTER EXAMS.iT WAS A GREAT MENTAL TORTURE FOR ME TOO, AND THE SERVICE PEOPLE DID NOT HELP ME WITH A STANDBY ALSO.I NEED A REPLACEMENT FOR THIS MONITOR, AS ITHAS BEEN SERVICED TWO TIMES YET THE PROBLEM PERSISTS.I CAN NO LONGER BE PATIENT ENOUGH, INEED AREPLACEMENT FOR THIS, FAILING WHICH THIS ISSUE WILL BE TAKEN TO THE CONSUMER COURT.
THANKING YOU.
CHITHRAKALA
25-3-11

I have LG Monitor, which already services twice & now again giving lot's of problems. I don't know why they just give me temporary solution.

Beware people!

Regards,
Mahesh Bhutkar.
[protected]

DISPLAY IS CORRUPT

my cell no is [protected]

Dear Sir, I' ve purchased a L.G monitor whose model no is L177WSB-PF and it has a onsite warranty of three years but cc nos. are not
pick by anyone .the problem in lcd monitor is that the whole screen is white automatically so please help me immediately sir

Dear Sir, I' ve purchased a L.G split 1.5 ton A.C on 14.10.10. On the 3rd service the service personnel Jyorirmoy Ghosh on 09.10.11 badly damaged the product. Now when the A.C is on, water is oozing from the front side, for the reason the wall and the product is being damaged. please reply and repair. From- Susanta Kumar Paul, 318/1/A Dr. C.C.C Road, P.O. Bhadreswar, District-Hooghly, West-Bengal. Pin-712124. Mob.[protected].

Attention
I received an SMS on my mobile telling me that I won 500.000.00 Pounds and a mobile L7. After several email messages with a person named himself as Mr. Vin. the matter appears as a treachery and this man and his agent who named himself Mr. Mark required money for the airport to deliver the prize.
So, a famous company like LG should follow such exploiters that provide bad reputation for it. If you want to see the email and phone messages on such aspect I am ready.

bulle ke ball ka message bijake thamasha karthe ki makelowda

d://///mn...wat thehell...thay send...really fake they are, , , dont believe this type of sms or mails

i got a massage your mobile number wan the sum of 500000pounds on lgiccbonzana2011
what is this

believe me dude ! it's not real ! they are lying to pull u in hell

I have an LG washing machine, 7 Kg. capacity.
The resistor or elec. coil (for heating the water) went out of order.
I sent my people to LG approved dealers in Natore, Rajshahi and Dhaka but everybody just told us that spare parts are not available to them.
I had to buy a fake spare part, having troubles to fit it in.
What is this kind of absurdity? You send your machines to Bangladesh but not the spare parts.
Do I have to throw away an almost new washing machine and buy another one? Certainly won't be another LG.
I think you need to review your policy immediately.
Import of your machines should be banned. What a ###!
You may contact me sundarbonbd@yahoo.com
Johnny

hallo sir. My name is sam, my mobile stolen yesterday, i know imei no . [protected]
LG_GU220 mobile modle. Pls send ssomthng related to my mobile, pls serch and giv me inform, thnk

r-world has not been opening since last 4 months.
it is very regret ful to knw that this is a very prestigious company and after being complaining on customer care executives lots of time this problem is not been solved and persists. So kindly solve this problem as soon as possible.
thanking you,

IEMI NO: [protected]

I have lost my mobile

MY PNB SMS ALERT ACTIVATE BUT NOT RECEIVING MY PNB A/C TRANSACTION MASSAGE.

i lost my lg mobile phone in optical shop

Purchased in 1999 and you are complaining? Probably dust has collected on some parts over the years. Buy a new TV and STFU.

My friend C.M. Papaiah Yadav has purchased 32" LG LED TV on 30.11.2011 from Bajaj Electronics, RTC X Roads Branch. So many reminders are made for installation of TV. In this connection you are requested to take necessary action immediately.

C.M. PAPAIAH YADAV [protected] & [protected]

DEAR,
I WANT TO REGISTERED A COMPLANT AGAINST LG COMPANY & THEIR CUSTOMER CARE.
I PURCHASE A DVD READER & WRITER CODE 011LATT144137 FROM ALCO INFOTECH PVT.LTD. KOLKATA-72, WITH INV.NO 97969 DT.03.03.2011 BUT AFTER 2 MONTH STAGGERING WORK IT STOP WORK FULLY.
AFTER THAT I AGAIN CONTACT WITH THEM & HANDOVER THE SAME WITH CHALLAN NO 309 DT.15.06.2011 FOR CHANGE /RECTIFICATION .
BUT I SORRY TO SAY I NOT GET ANY PROPER REPLY TILL TO DAY .
NOW I WANT TO ASK HOW WE CAN TRUST A COMPANY LIKE LG.

REGARDS
UTPAL DUTTA
[protected]

LG worst company, i had filed complain 2weeks before but til now no one responded, if anybody is responsible in this company kindly do something for customer. i had purchased microwave in november n suffering lots of problem with microwave.

Hi All,

Please avoid using LG products. Very bad customer service. they takes in month to repair and promising as well.
It took more than one month to sollve issue

My 6 month old LG microwave oven has been in repair shops more than it has been in my home. Best Buy (where I purchased it) claims no responsibility, LG continues to ignore the real problem by sending me to various service centers, and uses emails in an attempt to appease me.