LG Electronics

I purchased an LG monitor on the 19 February 2010, less than four weeks ago. There is this pixel that is constantly lit, in a black background it is rather irritating and stares at you with its beady pixel. I then tried sorting the matter with Ursual vd Linde [LG] who literally made me run from the place I bought it, who thought I was an ***** for listening to this person and then to a repair place [CRT] affiliated to LG but then they wanted to keep the monitor for no less than three days...now three days is too much down time and too much work loss.

I bought an lg range lre30451sw/sb/st in '08... After using the self cleaning for the 2nd time since purchase an f1 code showed up. It goes away after pressing clear but continues to beep and reappear. I was told the keypad is shorted out. After going online I have found that this is a very, very common problem that happens after using the self cleaning... So I am wondering why there isn't some sort of recall. I understand it is an expensive part to replace, not to mention labor (more then 1/2 of what we paid for the stove). I have also read that it will most likely happen again so if I do pay to have it fixed I will be afraid to ever clean the oven. Would like to know if there is anything that can be done... At least to prevent others from purchasing this range.

Sir,
on 7th of january, i went to Ramswaroop College (Faizabad Road) for my semester exams.
I had kept my cellphone along with my friend in his bag in front of the security guards.
After the exams 8 to 12 bags were stolen including the bag in which me and my friend had kept
our cellphones.

We tried ringing on my friends' cell (as mine was switched off), a girl picked it and before could ask
her anything she hanged the phone and didnt picked it up another time.

My phone's IMEI number is [protected](last nine digits). The shopkeeper had written only nine digits on the reciept.

my contact number (presently ) : +[protected]
email : [protected]@gmail.com

My WM2016CW washing machine died December 24th while washing a housecoat. I phoned LG, and was referred to their warranty service agents Trans Global Services. I got a recording, left a message, and then filled in an online request for servicing. I phoned back Monday the 27th to check on my request for servicing. They said no record of my request existed, and I should go to Home Depot and get them to fax my purchase records to them. I did this. I called back Wednesday the 29th for an update, and they claim to not have any record of my fax, or phone call. I then called LG Canada again to request servicing, and they took my information. I called again on Friday for an update, since I had never received a return call from anybody at any time. A new Case # was assigned to me (#CMN101230575363), and I was told to wait 2 to 4 business days for a reply. I called back on January 7th, having heard nothing from LG, and after a long wait on hold was finally given an appointment for a service call.
Now let's see how that works out. The machine was purchased in October of 2009, and just lasted long enough to get past the one year warranty for labour. The logic board is warrantied for 2 years, but I'll still get screwed for buying an unreliable machine with poor customer service behind it.
DON'T BUY LG !
John

Hi All,
This is to bring into the notice that LG Electronics India is not replacing my desktop LCD monitor "LG Flatron L224WS" which is still under the warranty period. Mine monitor is experiencing pixel dead problem.
LG Guys are giving stupid excuses that product is not covered under warranty since only one pixel is dead. They can only exchange if at least 5 pixels are dead. So how am I supposed to make my monitor's pixel dead to the count of 5. This is insane.
If a product is still under warranty, the complaint should be entertained. LG has considerably degraded their product quality.
Its an appeal "Stop making fool of customer, since they rely on you and spend their hard earned money".

Appeal by: Rahul, contact no: [protected]

I purchased my LG Plasma Television December 19, 2009 at the Audio and Video store in Santa Monica California and before my warranty expired on December 19, 2010 there was sound on my television but there was no picture. I called LG and I was transferred to customer service for troubleshooting and during troubleshooting with a customer service representative my television cracked internally.

I wrote a complaint letter and faxed it over to a supervisor in customer service and he said that it was not LG fault and the warranty will not cover internal cracked panel and that it was my fault this incident happened and they could not help me. I’m still in shock and I cant believe how LG so called life’s good product and customer service has handled my case. Does anyone have suggestions?

sir,
i purchased double door refrigerator on 17-12-2010. from the first day its making a lot of noise and back side wheel is also damage. The person who came for demonstration told us that he'l replace the wheel and send technician on next day but after i week also he did not contacted. so i complained on lg service my complain No. RNA [protected] with in 24 hours the service man will check the product their told us. But after 48 hours a service man came but he too did rectified the refrigerator and told he'l completely replace the product with in 2 days but now its 12 gone but no response when i called the lg service their inform with in 6 o clock person will surely check the product but no response form any side...

We purchased a new TV from Reliance Hyper Mart in GGN.
The TV arrived in a well worn box.
I reported this to LG and they sent over an engineer.
The engineer pushed to install the TV and sure enough the picture was bad. There were up-t0-down bands. He checked with multiple inputs, cables and reported that there is a problem.
Then on reporting the same to the customer care number I was given notice that reminders have been sent and that there will be more engineers visiting my home. Naturally I do not recommend LG in India. BAD PRODUCT and BAD SERVICE

DEAR SIR /MADAM
I AM REGULAR CUSTOMER OF LG
IN 2005 I HAD TAKEN DESKTOP IN 2006 LAPTOOP NOW LG 700 W 5.1 CHANNEL 32 LCD AND LG MOBILE KS 660 I WAS HAVING TRUST ON LG SERVICE I NEVER THOUGHT LG SERVICE CENTER ARE HOPLESS AND YOU ENGINEER ARE NOT EDUCATED . I HAD VISITED WITH MY LAPTOP AT LG SERVICE CENTER AT CHINCHWAD LINK ROAD PUNE CONTACT NUM [protected] /29 FOR REPAIRE YOUR ENGINEER OPENED THE LAPTOP BUT NOT ABLE TO REPAIR
IT AND NOT EVEN ABLE TO ASSEMBLE IT HE HAD JUST STICK THE SALUE TAPE AND RETURN IT TO ME HE INSTED OF REPAIRING HE HAD DAMEGED MY LAPTOP AND EVERY TIME WHEN I ASK HIM TO REPAIR HE GIVE EXCUSE THAT PART IS NOT AVAILABLE AND ASK TO CALL NEXT WEEK PLZ SOLVE MY PROBLEM AS SOON AS POSSIBLE
REGARDS
S A CHAWLA
[protected]
[protected]

Dear sir,

Im having LG GT 350i mobile.i bot in univercell on 14.11.2010 bill no 950628.in that mobile i have a problem, some time if im going to inbox it will show maximum limit of application reached.if i will switch off and switch on the mobile for 2 days it wont show anythink it will work peroperly after 2 days it will show same think. i given to lg service center for 2 times again i have same problem.every time it will show maximum limit of application reached i want permanent solution for that.if im not geting permanent soluation i need my cash back are exchange of mobile.

Telus texting has quit working or many in this area. its stupid cuz no oe can use their texts., .. jeeze telus u seem to always have preoblems

dear:sir,
do not perchage ultraslim color telivision mo no:21FJ8RG4TP>>>>S.NO:009NLLG038856...
from my shop on body crake to 15days
but i tell the service center, distributer, so no any responce?
so i request sir please help as?

my shop
jaiswal electronic
anpara bazar
sonebhdra (u.p)
my no: [protected]

On Novmeber 5th I received an LG Dishwasher from the Brick.
On or about May of this year the motor started to make noise that you could not hear yourself talk. I phoned the Brick who sent over RVS from sherbrooke who sent a tec person over and told me that the motor needed to be replaced. He ordered a new motor to which it arrive aug 2 and installed it. The motor made some noise again and was told if it gets worst call us back. in september I could not take it anymore and phoned to have the motor replaced again. I have been waiting since september for a new motor to which I am told it takes time to get a motor. I have written LG a number of times to which they are of no help at all in helping me with my 3rd motor for my dishwasher.
After phoning RVS who tells me they are still waiting for an answer as to when the motor will be sent to them I now have given up on LG and there service.
This dishwasher has not worked half the time and all this happened within the first year of service.
I can just imagine what other people are going threw with there LG dishwasher.
I would say a good 5 months we are not able to use this machine between geting the so called motor replacements
Bruce

I had purchased a tata indicom walky prepaid connection with lg make lsp-410t, fm radio phone vide receipt no. sl. no.116 dt.30/07/06 from tata indicom true value shoppee, 373/3, t. i. cycle road, ambattur, chennai-600053 by paying rs.3, 400/-.
The phone was functioning to my satisfaction for one year only. now, I am facing frequent problems viz battery and automatic locking of the dialling buttons. I had been to the lg service centre four times and the problem continues.
The recent problem locking of buttons (second time) i. e. I can only receive the incoming calls and I can not make any outgoing calls, was reported to the lg service centre. the service centre technician has replied that the spares are not available as the instrument is outdated.
Since I have paid a sum of rs.3400/- for the set as well as life incoming calls, unless the instrument is repaired or replaced, I can not make any outgoing calls and have to keep the phone as a show piece only.
Under these circumstances either tata indicom being the service provider, from whose outlet I had purchased the lg set or the lg electronics being the manufacturer of the instrument has to provide a solution to this problem.
Submitted please,
Yours sincerely,
A. viswanathan
23.12.2010

It's a bottom freezer refrigerator model LBN20518ST. 1 year and 1 months after buying this fridge broke: temperature controls broke and the fridge wouldn't cool. That's when my disastrous customer service experience with LG started.
As directed by LG customer service, spent $300 CAD on service call and replacing main board. The new board was fried in 2 hours after replacement. The problem is known and well documented in the fridge owner reviews even on LG's own website (I wish they had it posted before I bought).
Customer service was deceptive and unprofessional: lied about unreceived faxes, calls they never made, actions they later refused to take. After 2 months of deception and promises they bounced me back to the seller who has nothing to do with the manufacturing/assembly problem. In meantime, I have family of 5 living with Whirpool 3.2 cu ft. that I bought as a temp solution while they kept promising.
Complete lemon!
No LG appliances or LG electronics for me EVER! STAY AWAY!

dear customer care exucative,
i bought my fully automatic washing machine on 29/08/09 with 1yr warranty and free service and i did an immediate AMC from 28/08/11 valid upto 26/08/12. to my surprise till now no service person have visited my house inspite of the full AMC COVERAGE. I am totally unhappy with your customer care. As a doctor i would never recomend your product to any of my relatives and friends.This is for your kind information and necessary action.

DR. MANORANJAN DAS

Product : Washing machine WF- N7066DN

Perchased from: LG shop
Meenakshi fan house, west masi street, Madurai.
AMC by: mathitha electronics india pvt ltd.
invoice no: H15046/A/9530
job no: 0BC9C8280061
serial no: 907NLDA005266
Tin no: [protected]

my e-mail: [protected]@gmail.com
mobile: [protected]

I purchased an LG washer from Leon's with an extended warranty. It broke last Thursday. I called them and was told we lived in a "remote" area of Canada. Sigh. Halifax is NOT REMOTE but I guess nothing exists east of Montreal!
The repair guy came from Maritime Appliance Repair today and agreed, yup, it's broken but no one locally carries parts so he has no idea when the part will be coming in, could be two days or four weeks. So I asked him where the nearest LG warehouse was - no idea. I asked him, well, it's two weeks before Christmas, when will my washer be fixed? No idea.
Maritime Appliance Repair has a monopoly here and fix ALL LG appliances. They consist of about 10 people. Period. Including technicians. They know there's nothing you can do about it and they act like it, too. He told me all LG appliances were like that - no parts locally and it takes forever to get any parts. He just wanted to leave and he'll fix it when the part comes in, whenever that is.
I will NEVER purchase an LG product again. Never. I am completely disgusted that Leon's doesn't care, either. So it's the wind up to Christmas and I have no washing machine. I also am recovering from surgery on my broken ankle so can't easily get to a laundromat so it's not good. I'm disgusted.

- Be Wary
- Good Clear Picture and Sound (when they work)
- Need Better Customer Service from HHGREGG & LG

I bought a brand new 22LE5300.AUS TV from HHGREGG in July 2010. This was the third LG product I had bought. I loved my first LG TV and the washer is only a few months old and so far we like it. However, this 22LE5300.AUS TV has left me not ever buying another LG product.

After a month, the TV started to have problems. The following is the problems:
1- This happens purely randomly for the past three months. I will be watching TV then I hear a beep from the TV and the sound goes all the way down to 0. The remote will not work and the TV buttons will not work. I have to unplug the TV unit and replug it to make it work properly again.
2- Since I bought the TV I had been missing a few channels. I thought this was normal for this TV. All of my other TVs get the missing channels. I have physically moved this TV into multiple other rooms and rescanned the channels. The channels I am supposed to get do not show. I have another LG 22" LCD HD TV and it gets those missing channels as well as all my other TVs in the home.
3- For the past month I have been loosing HD channels (channels in the upper DTV range). All my other TVs get them. Also, some of the HD channels are pixilated (sort of scrambled like) but I was getting them perfectly a month ago. All my other TVs get the missing channels and are not pixilated, even my other LG 22" LCD HD TV gets perfect reception. The cable company has been out to my home and it is not any problem with the cable. My other TVs are not having these problems, only the 22LE5300.AUS.

I called the LG customer service center numerous times. They gave me a weird explanation about the problems. I took it that their people were knowledgeable and did what they told me. This dragged on for just under four months. I lost the opportunity to take it back to the store.

Finially a LG customer service personnel told me that the unit needed to go to a repair center to be fixed. I asked for a new unit and have this one shipped back so that I could have a TV for the holidays. The person said they would repair it and have it back as quick as possible. I also sent in an email and put a letter in the box to make sure the repair service knew exactly what the TV issues were.

I do not know why I could not have taken it to one of two local service centers in my area but I sent it in anyway. I sent the TV unit in for repairs.

I got my repaired TV back on December 1, 2010. That TV was in pristine condition when I sent it in except for those issues listed above. What I got back was the TV with the same problems and further it stated on the return paper inside the box that the TV had scratches on the cabinet. I called LG customer service 15 minutes after receiving the repaired unit. I got another weird response from the service agent so asked for a supervisor. He told me to send it back and it would be repaired, again. I asked for a new TV to be sent to me and that LG send me a return shipping label for this broken TV. He said no that it would be repaired.

I did not want to send it in the first time as I thought the shipping would be hard on the unit in the first place.

HHGREGG help me very little as it was past their 14 day return policy. However, they will not exchange it for the same TV. They want me to send it to them also to be fixed. I paid for a new TV I should get a new working TV and not a repaired (2nd time for the same issues), reconditioned, or refurbished one.

I had read online reviews and people have told me at the stores not to buy LG products. They said that customer service was atrocious and nonexistent. Everyone I asked about this 22LE5300.AUS TV told me to stay away from LG products and that I would regret buying anything from LG once I have to deal with LG’s customer service. I did not listen and bought another LG product as I had good experience with my other LG products.

LG Customer Service Promise:
"Providing the Best Service" - I do not think so. Some agents can barely speak English and I can't understand some of their agents.
"Showing Kindness & Respect" - Only to a point then they turn nasty.
"Fixing It Right the First Time" - Laughable and downright a lie.

We've had this LG french door refrigerator for 3 years and now periodically the control panel on it is beeping and then going to all 8's and having to be reset. Cannot get any answers from their customer support or so called customer support. Wanted to know if this could be a problem if away on holidays when it happens and their person on the phone didn't know squat about their product. This is simply amazing. If you want to throw money away buy LG otherwise buy something good.