Customer Care, LG
Tuesday, 15 April 2008
Subj: Replacement of noisy fan of LG 1 ton window a/c within 20 months of purchase.
I purchased two 1 ton window machines – one in mid 2006 and the other in mid 2007. The older machine (2006) was working very quietly till the third service was done last week and suddenly after a few days it started making noise. Against my complaint, a mechanic came, inspected and reported that the fan motor will have to be changed – the bush need replacement – being a sealed unit, the motor will have to be changed. Yesterday, I was informed that it might cost about Rs. 1400/- for replacement.
Sir, my question is, what is the trouble free life of a LG air conditioner? I have two other air conditioners running without any parts replacement for over 8 years. Burning out of compressor due to low or high voltage supply is understood, but fan motor bush bearing noise (after servicing) is something I have never heard of. It was absolutely noise free till the 3rd servicing was done, when the machine was taken out from the window, washed and re fitted for which I had to pay Rs. 250.00 – the machine being out of warranty by 6- 8 months or so.
Kindly keep the Production and Q.C department informed about the quality of your airconditioners these days, so that they can take steps to improve upon the company’s product quality and service.
I am also sending copies of this letter to appropriate places through e-mail
With kind regards,
AL-206, Sector 2,
Salt Lake, kolkata 700091
9903413693 ( mob)