LG-A-ONE REFRIGERATOR / complaint for refrigerator repair-bad service & callous attitude of technician
On lodging of my complaint to LG against Refrigerator in year, 2005, Mr Naresh technician had visited my house, checked and do the filling of compressor gas & drier etc and amount billed Rs720/- vide receipt no;078 dt 22/06/2005 of Decent Service C6B/7, Janak Puri,
N Delhi. After completing the work, he has given me his Tel No [protected]/Naresh and asked me to contact him directly in case of any problem in Freeze for quick service.
In the month of June, 2009, I contacted at his phone and tell him about freeze causing problem i.e Not cooling properly. Further he attend the complaint and refill gas and charged me Rs.600/- without giving any bill/receipt. On that I asked him to give a proper invoice of LG as given earlier but he refused and told me that I am charging Rs600/- instead of Rs800/- to be charged by LG.
But on 26th Aug, 2009, my refrigerator again creating problem of "Not Cooling" and then I again contacted him over phone, on reply, he told me that he is out of Delhi(i.e Panipat) and he will attend the problem on Sunday dt 30/08/09 and asked me to contact at phone no: [protected] of Mr Naveen, who is their brother and they will attend the problem. Thereafter w.e.f 30/08/09, both of them Mr Naresh & Naveen used to either not picking the phone or message coming out -switchoff. Whenever they pick up by mistake, they used to making one or other excuse.
Anyhow after waisting of 10 days, I compelled to lodge my complaint to LG on 07/09/2009 vide complaint no: N9C90711804.
In view of my harrassment what I am facing for the last 10 days due to bad service of LG and callous attitude of technician, I humbly request you to take up the suitable action against such technician named Mr Naresh & Mr Naveen and their Tel No are [protected]
& [protected] and accordingly informed me the action taken by you at my email add: email@example.com, since the problem of "Not Cooling" occured again in Freeze within a period of two months.
An early actionis highly appreciable.
Naresh Kumar Yadav,
Flat No: 311, Akshardham Apartment,
Sector-19, Pocket-3, Dwarka, N Delhi-110078
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