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LA Fitness / rude manager

WA, United States Review updated:
4
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Tony Hicks is the Training General Manager at the LA Fitness in Everett, Washington. He was a nice guy until I made the decision to cancel my personal training deal the very next day.

Don't be knocked by this guy's smooth talking. First of all, when I asked for a couple days to think about the offer, he started pressuring me. The good thing is that even though I signed the contract, I had three days to cancel the contract without charge. After some thinking, I personally went in the fitness center to cancel. He tried to talk me out of it, saying the rates would go up next month and that he could freeze my account at any time, but when I still told him no, he went on to insult me. He made false accusations saying that my friends led me up to cancelling and what's worse is that he said three months from now I'm going to wish I didn't cancel because I'm going to weigh the same. I mean, this guy thinks he is God, he thinks people really need him like that.

Every other employee I've ran into has been nice, this guy is, too, but reject him and his offers and be ready to be insulted and talked down to.

My advice is that if somebody comes to you offering a deal and they keep telling you the offer is only for that particular day, it's a scam. This guy is a scammer.
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He
  13th of Mar, 2009
Agree Disagree 0 Votes
The management is absolutely the bottom of the barrel and not properly trained! I have had several terrible situations with the management here that have lead to screaming matches.
Fr
  3rd of Sep, 2009
Agree Disagree 0 Votes
I aslo was pressured into a personal training member ship and now am stuck for a year. The only way they say I can cancell is by paying a lump sum of money, which I think is BS. I want to ONLY have membership. But it seems they pressure you into signing up, and at a few of the clubs I workout in the staff has been no help when I havea question about a machine, unless I work out at my "home club, " which is far from my home now. I am NOT impressed with LA Fitneess and have let all my friends know through emails, test messages, linked in, myspace and any groups I belong to.

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LA Fitness International Logo LA Fitness International
Customer Service
Overall Satisfaction Rating

321 Reviews
PO Box 54170
Irvine
CA
United States - 92619
+1 949 255 7330
+1 949 250 9146
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