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Kroger Personal Finance / lost balance transfer!

1 United States

I asked kroger to transfer a balance from an american express card run out of usaa federal savings bank. They somehow sent a check to american express itself instead of usaa and the money disappeared. My usaa amex doesn't have it, american express won't look for it and kroger says it's up to me to find out what happened to it. Meanwhile i'm out $6000!!! No one will take responsibility for sending the money to the wrong place, and yet someone cashed the check! This is just too weird. Anyone seen anything like this before?

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