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Kohl's / incompetent employees

none at allCasper, WY, United States Review updated:
4.15
Contact information:
Phone: 800-564-5740

I have been a loyal consumer of Kohl's for ten years, both in-store shopping and online orders. Without my knowledge or permission, Kohl's put a fraud alert on my account. I am currently working in Wyoming where there are no Kohl's stores whatsoever. When I tried to place my Christmas order online, as I do each year, I was informed that I can no longer use my card online due to the fraud alert initiated by Kohl's for unknown reasons. I spent hours on multiple calls to customer service to correct this. I had to repeat my account number six times to the employee on the phone, who kept confusing my account number with my phone number. (Perhaps Kohl's should do a drug screen on its employees). The only answer I got, repeatedly, was, "I can't help you." Apparently, my best option is to cut my Kohl's charge card into tiny pieces and shop elsewhere.
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Ic
  27th of Jul, 2010
Agree Disagree +1 Votes
Did you consider that someone may have stolen your identity and tried to use a fake card with your name on it at the store? And way to assume someone must be on drugs for being confused. I'm sure you were confused when you found you couldn't use your card online? Were you suddenly on drugs then, too?

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Kohl's Department Stores Logo Kohl's Department Stores
Customer Service
Overall Satisfaction Rating

285 Reviews
N56 W17000 Ridgewood Drive
Menomonee Falls
WI
United States - 53051
+1 262 703 7000
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