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Kohl's / Harassment!

United States Review updated:
5
At the register at Kohl's? Tempted to get the charge card to receive 10-20% off? DON'T DO IT. You will end up paying more in late charges, and finance charges. I have a strict budgeting procedure with a well organized spreadsheet, and have had nothing but trouble with this Kohl's card. I could write a long diatribe but for the sake of time, trust me, just pay cash or debit or use another reputable credit card. The % off will be charged back to you anyway in these charges. Don't take my word for it, just google "Kohl's card late charge" or read other folks' Kohl's nightmares at:

http://www.consumeraffairs.com/retail/kohls.html

Today I canceled the account, but will need to keep a close eye to ensure it is closed and paid in full. I don't have time to babysit cards like this, and I won't be shopping at Kohl's again.
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Jo
  16th of Sep, 2008
Agree Disagree 0 Votes
I to am a victim of Kohls scam and while some people may only have a few bills and can notice that they didn't receive their first bill in four weeks, the rest of us have many bills that we pay as they come in and wouldn't notice if a bill that has never came in before was late or not. Not to mention that it is Kohls responsibility to send out credit statements (bills) to their customers and not every customers responsibility to make sure that they receive their statement (especially new credit accounts).
It was 5 1/2 weeks before I noticed the bill hadn't arrived. Not only did the bill never arrive but customer service gave me the run a round when I called and tried to find out what I needed to do to pay my bill that they still hadn't sent me. They said my bill would be sent out but it still never arrived and by the time I called them again they had already turned into their collection agency (that they own) and I found out that my $60 in charge was now $148!
Kohls changed my address from the one I entered on the credit application to one on my credit report. Not only that but they never called my phone until they had already closed my credit account and sent my case to their collection agency (that they own). That means they never bothered to resolve the issue until they had already tacked on $88 in bogus fees, closed my account and put the information on my credit report. I agreed to pay my bill if they would remove the erroneous information from my credit report. They refused to do so and to this day I haven't paid them one cent. Who is running this company? It is almost as though they hired a ### to do their data entry and instead of holding that person responsible for this obviously repeated unnoticed mistake, they continue to allow this person to work at their company. It's either that or they are doing this on purpose for some unknown reason to the public. I can't figure out how they would benefit from doing this on purpose unless they need tax write offs or something and even that doesn't make real good sense. Go figure. All I can say is if you are thinking of applying for a Kohls card DON"T, because this can happen to you.
Be
  16th of Nov, 2008
Agree Disagree +1 Votes
Don't feel offended that we ask if you want to apply for a Kohls charge card. It is a requirement to ask every customer that we check out. You only have to pay 1/3 of your bill...mk for me I only put 5 dollars on the card every month. Just five dollars! I don't get charge anything other then what I put on the card myself. What card company makes you pay such low payments? Don't shame us because we ask or charge a fee for late payments.
Iv
  3rd of Jan, 2009
Agree Disagree +2 Votes
You people make it so hard for yourself. Use the damn card as a "discount card." You use it, save 15, 20, or 30% off and right after you finish pay it off with cash or check. Kohls I think is actually the only retail company that lets you make a payment on your charge card right away, that way your never late and you save. In reality its a win win with the % off.
Bi
  1st of Feb, 2009
Agree Disagree 0 Votes
Ivan has it right. Besides, I've established a consistent payment history and have had no problem getting the occasional late fee taken off my bill. It's a good card to have if you shop there frequently.
Ke
  8th of Dec, 2009
Agree Disagree 0 Votes
I am a part time employee at Kohls. My boyfriend had lost his job, I wasnt getting any hours at work ...and I couldnt even afford to make rent let alone pay on my credit card. The bills kept racking up and so did the harrassment. I explained my situation and was basically told too bad. I asked them to at least stop calling me because I only had a cell phone and they were using all my minutes that I couldnt afford. I was told that the calls wouldnt stop until my balance was paid in full. So they called 10 to 15 times a day every single day...like the stress of being border line homeless wasnt stressful enough. They were rude and very disrespectful to the point that I didnt even want anything to to with Kohls what so ever. They called my job even after i had asked them not to on many occasions. They finally said the only way to stop the calls was for them to send my bill to collections. I tossed my hands up..."Then by God, Get it over with!!!"...It has been 3 months with no calls and we are starting just now to get our things together. Making up back rent...you know, the imediate important things. Just 3 days ago the calls have started back up again. Only this tim every time I answer and confirm that it is me that they are speaking to...they hang up on me. WOOOOW...are you kidding?
Ov
  6th of Apr, 2010
Agree Disagree 0 Votes
Never had any issue with the card. The times i was late was because i didn't pay it on time. When i verified by looking at the bill, OOOPS I was 4 days overdue.

But ...But...ITS NOT MY FAULT IT YOURS. You moved a piece of grass one night, that set off some dew, causing a storm cloud to form making a wind that knocked over a plant outside the night I was going to pay and I forgot all about it! HORRID!
No
  29th of Dec, 2015
Agree Disagree 0 Votes
I just want to tell people the scam continues! Don't let them give you a credit line. Total scam to charge you late fees and the then harass you over 29 bucks. I made the mistake and didn't do my home work. I hope people w h o see this think twice. They will be a discout store before too long because they treat customers like this.
Kn
  20th of Feb, 2016
Agree Disagree 0 Votes
You people who have a gripe about late fees Kohl's charge are full of crap..pay your bill on time like you car payment, rent, or house payment and you will be fine..you chose to use the card..you were not forced to open the charge account..so pay your bills and shut up..kohl's is one of the best department stores around..if you don't like kohl's then stop shopping there and cut up your card..it is your responsibility to pay the bills you make..be mad at yourself..if you you are irresponsible with paying your bills on time then just say no to the credit app..don't blame kohls..blame yourself..

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Kohl's Department Stores Logo Kohl's Department Stores
Customer Service
Overall Satisfaction Rating

285 Reviews
N56 W17000 Ridgewood Drive
Menomonee Falls
WI
United States - 53051
+1 262 703 7000
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