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Kmart / return policy change

1 Rt. 45Mantua, NJ, United States

July 9th attempted return without receipt, tags still on product, was advised store policy recently changed and return cannot be made without receipt. I asked for store credit or exchange for size, and was again told the same thing, and that no exceptions are to be made. I asked what if the item had been a gift and I wanted to switch for size, and was again told a store policy changed and would not permit it, cannot do anything without the receipt. Advanced notice should be given to customers about policy change, and I received none. Unfair and unscrupulous business practices.

No
Jul 10, 2015

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