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Kmart / employee attitude

1 poplar Bluff, MO, United States Review updated:
Contact information:
Phone: 573 785 2271

I was shopping for printer ink (vivera HP 02). They had every color except black which is the number one color of cartridge. I ask for help in finding it. The guy working in the electronic dept. ask if I saw a price header for black. I said no but they had every other color. He said if there was not a header then they probably didnot carry it. I said that made no sense concidering they had all the other colors. He said that a lot of things k-mart did didn't make sense to him. I ask if he couild contact anyone up the corp. ladder to let them know that they were missing the black cartridge. He said everything came from corp. and he could not do a thing. I thought this odd so I ask to speak to the store manager. He was not there so they had me speak to the asst. mgr. She said that she was standing there when I ask the clerk and that what he stated was right. They had no authority to tell anyone at corp. anything about product. I normally do not take the time to respond to silly people or silly situations but this was beyond silly. I have owned my own business for 16 years and understand that you cannot have everything a customer ask for but it seemed to me that ordering all but one color of cartridge might be an oversight of the buyer. I thought they might want to know. Maybe if the employees of k-mart were more helpful and not so negitive they would have more business, especilly at a time when business is suffering. Thank You

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Comments

  • Ac
      24th of Aug, 2008
    0 Votes

    Kmart was always the store to go to for all our family needs. we are originally from mass and are now living in LasVegas, we find it funny and sad at the same time, that a store that was so respected is now not worth visiting. Me and my wife went to get the kids school supplies, the store looks like its going out of business, when we got to the register 1/4 of our stuff was mis-priced and labeled wrong, the cashier was really rude and annoyed, we went back for price checks 4 times. We are officially done with kmart stores, your employees have such a dislike for the store and no respect for the customers. that the second store in Vegas that we went to, which is why I'm writing today.. Kmart has lost all customer loyalty and its easy to see why Kmart stores wont be around much longer as with the Ame's and other like you, but to finish telling you about our visit today, after our 4th price check we left the kart and all the school supplies we grab, we drove to Walmart purchased everything we needed for the kids and encountered No Problems going in purchasing or leaving, as always painless. Kmart should close its doors as soon as possible and cut your losses cause at the rate the stores are being managed, you wont be in business much longer.

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