KIA Motors
reviews and complaints

I bought a 2015 Soul from Ed Voyles Kia of Chamblee in May of 2015. The engine locked up on the interstate on 8/4/18, at only 68, 000 miles, well under the warranty. I was told I would get a new engine, by the end of August. It has now been almost eleven weeks, and I still have no car. In the meantime, I've been disrespected and lied to by Jeff, Jeremy, and Abraham at Ed Voyles Kia of Chamblee. And now Travis Widener with Kia corporate. I can't drive Lyft, my second job. So I've lost thousands of dollars. My checking account is currently overdrawn, and my car loan is in default. With Kia finance, of course. So I've been given the finger by all of you. I'm done. As of today, I need $1459 to get caught up. And I need a new car. You all have issues with engines. This is public knowledge. And Ed Voyles has a history of disrespecting customers. This too is publicly documented. I have you all $28, 000 for this lemon. And now you all refuse to make it right. I'm disgusted with Kia Motor Company, Ed Voyles Kia of Chamblee, and Mia Motor Finance.

My name ie dr.amr Egyptian resident in saudi arabia
Since 3 weeks before we decide to buy sportage full options to my wife and prepare all our papers to buy it via Algaber ( KIA agent in saudi) by installment one year and put in advance 20000sr and according to sales they will contact us to release the purchase order and till now nobody contact us and everyday we calling sales and their reply we are waiting the reply from main branch in dmam plz we are so annoyed and think to withdraw our advance money as your saudi agent is carless and didnt finish thier work good we complaining two times no answer plz take action.waiting your reply
Dr.Amr Kamal
[protected]@gmail.com
[protected]

Dear Sir,
My Name is Shekrallah Jaafar,
Email: shekrallah.[protected]@u-foodsal.com . Mobile no. +[protected]

I am writing this complain describing my first experience with Kia Motors Lebanon. This is my first new car. I bought my Cerato on 4th of Oct 2018, 8 days ago now the ODO is 400KM, from the first day I faced a problem with brakes, every time I press the brake the car starts shaking in abnormal way, I called service center they checked the car and informs me that they cleaned the disk and brakes but still have a small noise when pressing the brakes next day I checked them also they informed me that give it time to let the brakes take its place. I don't know why they didn't change the disk and the brakes.

This morning I found that in the engine cover there is no protection from the heat that should be inside the cover, also the same in the back trunk there is no cover from inside.
I went to show room where I bought the car, they informed me that the Kia cars comes like this and if I want to buy the cover it cost me 100$ each. what is the most important that I checked today on 12/10/2018 the cars that is in the show room and turns that it has a protection cover and when i check the manager she informed me that I should have been checked the car before I received as if I am buying the car from used car show room.
My question is this true that the Kia cars comes with out protection inside the engine cover and the back trunk, and I have to buy it as accessories. I attached the photos.
They let me feel that I am buying a used car, because I received the car from 8 days and I went to service center two times and now have this cover problem also went to show room 2 times.

Thanking you in advance.

My name is Bilel ben ahmed, i am The owner of Kia Soul under VIN number attached above.
Im based in Qatar as worker and I'm owning my car since 2016, 58, 000 km.
My concern Is the bad customer service that kia qatar are providing to loyal customer as this's my second brand new car bought from kia. But after what happened I'm thinking to not be able to have any car from your respective worldwide company.
Firstly, since July I went for maintenance as usual to change the oil and filters what happened is after I got back my car from the service I saw the rear triangle glass is broke. I spoke to the responsible and even the manager of the kia services and he said that he will come back to me after investigation what happened inside the service, up to today no one even call me.
Second, I went for vacation from sept 4 till sept 14th, my car was covered by especially covered and in the parking, as you know that qatar is hot country and it's not preferable to leave your car under the sun which I leave here for 9years so I m aware about it.
I found out that both front light has small small crack. I took it to some shop to check what is this they said that the material of the light is not good and and get crack. I communicate with the sales person who sell me the car who was very professional and immediately communicate with Javeed the responsible this kind of cases. Which he called me on the spot and advice to pass by to check and take picture and send it to Korea.
However, till now no one communicate with me and they said that Korea are on holiday and no one can do anything for the mean time but it's been almost one month.
I went to the show room and they said it's under warranty.
Please I'm seeking urgent and immediate action as I don't like to see my car in this condition and it will get more damage.

My body control module I'd going out and the dealership tefuses to replace it even though there is s recall on it. I have put in over $1, 000 in parts to try and problem. If my car sits overnight then it will not start. The battery will be completely drained. Bought a new battery and that did not help. I can not keep the lights on which I have been doing for 14 Years with no problems. My keyless remote was not working. My car will all the sudden accelerate and jerk forward then will stop. There are many other issues that are associated with this part going out. I need to know who I need to contact to get this part replaced. I will not give up until the recalled part I'd replaced and the functions of the car working like they are suppose too. We drove home at 9 at night after I had major surgery with just the flashers on because the lights did not work. It was over 20 miles and very dangerous. The brake lights also were out. Please advise who can help me.

We bought out car Jul 20th 2018. 27000 miles... Ride it for 32 days it just stopped one day has it towed to Kia...they changed the oil n said there was no dipstick...holes in the oil filter nd the car never had oil in it. Engine began to knock.. They sent us home... We didn't make it 2 blocks car stalled again... Towed it back to Kia... Car has been with Kia 3 weeks since Sept 15th...it will not be ready until the 19th...no loaner car is available. They want us to rent a car and be reimbursed when the car is fixed... We can't afford it.my husband is about to lose his job because he has no way to get to work. ... This is the worst experience ever.. We will never buy a Kia again not will we recommend it to anyone... This experience is unreal.

My 2012 kia forte koup had the engine die at 68k miles. We had the vehicle towed to a trusted mechanic who confirmed the engine had went and we would need to bring it to kia for warranty to cover it. We then had the vehicle towed to generation kia in bohemia. The service manager Anthony contacted me and told me it was a battery and they had an excellent deal for $185 to replace it. Knowing it was not the battery i had my husband get involved who is a mechanic. He asked Anthony to personally go look at our car as the sound it was making and the metalic look to the oil confirmed it was an engine problem. Minutes later he called back apologizing and telling us we were covered for a new engine but it could take up to a month to arrive, after my husband asked for a courtesy vehicle they informed him they had 15 of the engines in their warehouse and our car would be ready in a week. The following week my husband called for an update on Wednesday, Anthony informed him we would need to provide receipts of our oil changes to confirm coverage under warranty. We supplied them within 10 mins of the phone call and confirmed they were received. Going forward Anthony was only communicating to my husband via text which is totally unprofessional in my opinion. After asking again for a courtesy vehicle we were told there were none but we would have the vehicle by Tuesday the latest. Its now monday and my husband called but could not get Anthony on the phone, Anthony then texted saying they were still waiting for approval from kia, meaning they have not even touched our car and after we were told the car was covered and would be done two seperate times. This is absolutely discusting to me. I know they were trying to squeeze as much money out of me as they could before telling me it was the engine and covered under warranty. the degree of unprofessionalism is outstanding not giving us follow up calls, telling us we are covered and will have the vehicle in days when they had no intention of following through, not giving us a courtesy vehicle. We are not asking for a lot, just to be treated with respect and given what we deserve. Kia promises a lot but if they cant back it up then whats the point? I will never buy another kia thanks to the complete disrespect i have received from generation kia. They have lost a customer for life and if this is not rectified i will be contacting the better business bureau along with seven on your side and consumer affairs.

I am from South Africa and have a 2013 Kia Sorento AWD 2, 2 diesel.

I drive it carefully - over the past 5 years and 6 months I have done 72000km - less than 1000km per month. The vehicle has mainly been on tar roads.

On 17 September I was turning a corner and accelerated at the same time. I heard a load bang from the rear of the vehicle. I immediately phoned my dealer, Northcliff Kia. They asked to bring in the vehicle immediately, which I then did.

As I rounded corners there was a knocking noise from what I assume to be the rear differential.

I requested Northcliff Kia to open the diff to see what has snapped and then to do a annual service afterwards.

On the 20 September I was told that they have not yet looked at the diff but the service was complete. I was stunned - it is exactly what I did not want!

I phoned Kia South Africa's head office on 20th of September, who asked me to take the vehicle to Kia Edenvale where I spoke to Kenneth.

When I phoned on the 24th Kenneth said that they have not yet had time to look at the diff.

On the 25th I received the same negative report.

When I phoned on the 26th I was told that they sent the vehicle to a specialist Gearbox company.

On 1 October I was told that the company that they have sent the vehicle to is called Mayfair.

It is today the 8th October and I have been without a vehicle for 3 weeks to the day. Neither Kia Edenvale nor Mayfair can give me any news on what has broken and what it will cost to fix it.

What has happened to the customer service within Kia?

Kindly see if you can get me an answer as soon as possible.

Regards

Charl J Vorster
[protected]

We purchased a used KIA Sportage - which still has 3 years of KIA warranty remaining.

In all but one respect the car is fantastic and we would in all likelihood by another when this one should be changed, however we have an issue with discolouration of the diamond cut alloy wheels, which have a yellow - sulphur colour - discolouration which has appeared on all wheels.

We understand from various online forums that this is a widespread issue, however Kia Motors in UK have stated that it is not covered under the warranty. They also stated that this was due to mechanical damages to the wheels, but there is none, and in any case the shape of the wheels make it impossible for this to happen in this area.

I want Kia to step up to theire responsibility and refurbish or replace the wheels with those of equivalent high specification.

I have stated to KIA Motors in UK that I am willing to have the wheels inspected by an independent, impartial expert, and be bound by his report/decision. Kia have not acknowledged.

If it cannot be resolved, then I am disappointed to say that I will never buy another Kia again, despite how much we enjoy the car.

On the 27/09/2018 my car was booked for major service in Brits at KIA. It was serviced and I received the car on the same day. I travelled to work on Friday with the car. And on Saturday, I went to the funeral and on my home from the funeral around 11:30, I got stacked with the car. The car was overheating. I stopped the car on the side of the road and check what was wrong. I opened the bonnet and the car was smocking. I waited for some minutes and closed the bonnet. I tried to start the car again and the couldn't start. I immediately called Kia to report the incident and I talked to one of their consultants. He asked the model of the car and if the car is still under warrant or not then I told him that the car is 2013 model and it's not on the warrant and he told me that the service department had already knocked off so I should bring the car to KIA on Monday morning. I towed the car to my place.

Then on Monday morning i called Kia to request for assistance of towering the car to KIA. I spoke to the service manager the one who said he is the one who was servicing the car. He told me that he can't assist me with towering the car, instead he gave me the numbers of people that I must call to come and tow the my car at my expense because the car it's not on warrant. He told me that I need to bring the car to KIA so that he can check what was wrong on the car. I towed the car to Brits KIA. When I arrive there they took the car keys and told me that they will give me a call to tell me what was wrong with the car.

At around 13:00, the consultant at KIA called me to inform me that they have found a problem on my car. Because I was still around Brits, I went there. When I got there, they called the service manager to explain to me what was wrong with my car. He came and he called us me and my husband to go outside. When we get outside, he opened the bonnet and showed us a pipe and told us that the water pipe had burst so the car won't start because it does not have a pressure. And the smoke that I saw was not a smoke, it was a steam. So if I allow him, I must sign a consent form that cost R1550 to allow him to do engine overall so that he can fix the car and that might cost me R30 000 to R45 000 to do engine overall. My husband asked him that why would the car stuck whilst it was from service on Thursday? Why the problem was not detected when they were doing the diagnose? what is it that was done that could have caused that problem? He responded by saying a pipe can burst any time. And if we want our car to be service we must sign that consent form to allow him to open the engine, and if we don't want to, its fine he will not force us to do that.

We told him that we will have to take this matter up. How is possible that I bring the car for major service then after a day a car stuck? I drove the car less that 2 days from the service, then the car is stucked? There must have been something wrong that they did when they were doing the service that caused the water pipe to burst.

Then he said if that's we'll do, it's not a problem. We are free to do so. Then he gave me my car keys then I called people to come tow the car back home because I don't have that amount of money to repair the car.

after a driver hit us on the drivers side dented the drivers front wheel couldnt drive the vechicle hit really hard and messed up the whole driver side panel from the front to the rear the air bags did not deploy i got head injury, whiplash, back and neck injurys bruise ribs and left shoulder my wife got her shoulders and hands, back and neck are unaligned and the doctor said the reason she is getting headaches is because of that we got all of that because the lady ranned a red light and the air bags did not deploy. Tommowwo ill post the air bags did not deploy.

Was involved in a wreck to where the airbags did not deploy, , after hitting a stop sign, , telephone box, , oak tree, , pine tree going about 65 mph now my wife has a broken back and chest bone and i have a knee, , back, , sholder, , neck injury kia came out and pulled the edr data and of course said o everything is working great, , iv seen wrecks with alot less damage than this and the airbags deployed, , it funny that 1 of the airbag sensors were broke slap off and hanging by the wire if kia is not going to do anything about this ill have to seek better advise

On July 24th of this year, I proceeded to survey a KIA Soul car at the MCoutinho Concessionary in Coimbra, Portugal. During the deal, I was told there were only two Kia Soul in the country because the car was going to be discontinued this year, to which I questioned if the car was from 2018 and the answer was yes.

When I got the car up, the battery went down and the salesman caught a huge shock when he charged it, even though the engine was off.

I realized that the car had 130 KM. I questioned the seller about it and the question was devalued.

On the way home, I realize that the odometer wasn't working. Return to the dealer. After surveying the car they say it was from the electric shock. Discontent with all this situation, I return home.

Having a family trip scheduled for the 26th to Vigo (Spain), the car was stopped until that day.

When we went to Vigo on July 26th, we realized that the car does not develop ... It is no more than 2500 engine rpm, making driving dangerous. It reaches the point where, on ascents, descends to 80 KM / H and does not rise.

I immediately pick up the seller and the next day we drive to a KIA dealer in Vigo where they check the same thing we did. The car has a problem.

Asking the Concessionaire for help, they refer me to Kia customer support and travel assistance, where I am told that they can do nothing. The car, in order to have a replacement car, would have had to stop on the road and be in Portugal.

On the part of the Concessionaire I am told to leave the car in Spain to be repaired and that later I will have to return to Spain to get it up.

Discontent with all this situation, I return, the next day to Portugal where I request assistance, in Caminha north Portugal, requesting that the car not be delivered at MCoutinho.

The car is deposited in MCoutinho.

I request, by email and telephone, to the dealer and Kia Portugal that no repairs are made.

The car is repaired.

We receive ultimatums to pick up the car, otherwise we will have to pay for parking.

In the middle of this process, on July 31, there is a meeting between me, the sales manager and another employee of the dealership where I am told, aggressively, that I have to get the car up.
I raise the question of the year of manufacture of the car that I only identify in Spain. The car is 2016.
I am told that the year of manufacture is never communicated to the consumer and that sellers do not even have access to this information.
That the car had a problem but that is solved and that I have to lift the car that there is no other solution that they are willing to accept.

I'm calling Kia where I'm told this information is not true. That the information of the year of manufacture is accessible to the seller and has to be provided to the consumer.

Exposing all this to National Kia I receive an email reply saying that this information is usually given but, since the car was discontinued at Diesel in Europe in 2017, this information has no relevance.
Let me also know that the 130 km is due to the fact that the car was in 2016 and 2017 an exhibition car.

Now, having been informed, we know that these cars have, first of all for the year of manufacture, then for the sake of exposure, a considerable discount. We paid the car in full as a 2018 car.

We realise now that the car in 2017 has been facelift.

It has all these problems leading us to lose confidence in the brand and the dealer and by Portuguese law we are not required to keep the car.

Shirley Jones Kia car pros (CFO) passed me to Efrain P. Kia car pros (Service Director) who took nearly a month to get back to me!
So yesterday 10/02/2018 I took the to Car Pros Huntington Beach 18835 Beach Blvd after 3.5 hours they told me that the entire front end of the car was askew because the radiator was shifted! I said that substantiates my suspicion for the last 9 months that this 2018 Optima EX had been or was damage sometime before we purchased the (Brand New) 2018 Optima EX car on January 27, 2018.
This is what my wife and I want this Vehicle/car replaced with a NEW Optima EX with the customized additions that we paid for undamaged/unscratched with no defects of any sort.

10/03/2018 1:06 pm
Greg & Olivia Martin
[protected] Greg
[protected] Olivia
Case # [protected]
e-mail [protected]@HOTMAIL.COM

Dear customers service,

I need to have a contact urgent due to some complain I need to file but I am not sure where is the right place to do it

I have issue receiving a reply from kia regarding my spare parts for several days now
لدي سياره كيا كارينز 2014 عداد 69 الف كم قمت بشراءها من 5 شهور من القاهره و انا مقيم بالإسماعيلية و عندما توجهت لفرع كيا بالإسماعيلية المعتمد لعمل صيانه 70 الف أخبرني المهندس أن المساعد الخلفي به تسريب زيت و و انه يجب تغييره و عندما سألت عن إمكانية تغيير المساعد المتضرر في الضمان أخبرني انه يجب ان أتوجه لفرع القاهره لأنه يستطيع تغييره فقط بمقابل مادي انا الضمان فلا يستطيع حسب تعليمات الشركه؟! و حيث انني لست من أهل القاهره و اعمل بشرم الشيخ طلبت منه أن يتواصل مع الفرع الرئيسي لتغيير في الإسماعيليه رفض حتى مجرد التواصل و الاستفسار و أخبرني أن على الاتصال بالرقم الساخن و قمت بالاتصال من 6 ايام و لم اتلقي رد إلى الآن حتى عن وجود أو توفر قطعه الغيار المطلوبه الأمر الذي يعرض حياتي للخطر حيث انني ساتوجه لعملية بشرك الشيخ خلال عده ايام الشيئ الذي سيترتب عليه أن اقود السياره لمسافه قد تصل إلى 1500 كم بقطعه الغيار المتضرر و هو أمر غير مقبول و تتحمل كيا مسؤولية أي ضرر قد أتعرض له

ارجو الافاده سريعا
محمد الجوهري
[protected]
السياره ن ج ف 521Best regards
MElgohary
002 [protected]

On Monday my car would not start. I called the roadside assistance and they sent a tow truck, the man said that he can jump start it, and I can drive it to the Kia dealer. So I did. When they checked it out they said the battery was dead and I would have to purchase a new battery. I said how can that be, this is a 2016 Kia Optima lease, isn't it under warranty, the young lady said no it's not. To top it off the battery that this type of vehicle uses is the most expensive one they carry. So $350.00 later I have a new battery on a vehicle that I will be turning in soon. This is crazy how can a 2 year old brand new vehicle's battery die. I really couldn't afford it but needed it because I have no other transportation. I don't think I will be leasing with Kia again. I have had vehicles before and never had a 2 year old cars battery die.

Went to look at cars at the Kia in Savannah Georgia, we told them were not ready to purchase we we looking and price comparing. Not faulting the fact that they wanted to sell a car it was the way they did it. After I had said I would have to think about it a finance person named Lorenzo came out to our car practically demanding we buy and when we still said not at this time he told us that if we didn't buy today don't come back. I felt threatened and appalled about this selling tactic and if that's how you train your people I may never go back.

tabitha taylor
Attachments
Sep 20, 2018, 12:59 PM (12 days ago)
to matthewrussell

Good Afternoon,
I need your help in this matter. I bought the 2016 Chevy Malibu from salesperson/David Beasley on 10/03/2017 and I purchased QCERT and Powertrain warranty in the amount of 2051.00 from Kia Madison Tn and I have been having problems out of this vehicle since day 1. I have brought the car to the Kia service dept on numerous occasions because the engine was not accelerating properly, they would never do anything about it, and told me to take the car to Serra Chevy for service and I have attached the documents for further review. I am currently without a car and I feel that I should be entitled to a rent a car so that I can go to work, I am a Cpht and my job is in demand. My car is currently at Kia and I need my car fixed or either traded for another vehicle, I have not had the car but only 11months and my warranty should be granted up until 100, 000 miles 24/months. As you can see there are 2 different diagnostic codes and Kia dropped the ball on Aug 7, 2018 when I kept telling them the car is not accelerating. I can be contacted at [protected]. Thanks for looking into this matter. I am currently working with Russ in the Kia service dept rivergate.

Buenas tardes,

En primer lugar me gustaría saber su nombre y posición dentro de KIA Argentina.
En segundo lugar, adjunto encontrará la información del último servicio. Los autos los compré en MADISON SA, tanto el PICANTO 2016 (desde 0km) como la SPORTAGE 4WD (usada). Todos los services del Picanto, por estar aún en garantía, los hice en MADISON (ahora KINOR).

Temas que necesito me aclaren:
1. El costo de la mano de obra según factura adjunta es de $3.300 + IVA. Insólito y de un descaro total.
2. El costo de las bujías es de $1.848 + IVA. Me dicen que tienen la obligación de poner las coreanas. Completamente increíble que KIA no haya desarrollado proveedores en el Mercosur y sí lo hayan hecho marcas como Audi cuya diferencia de calidad con KIA está fuera de discusión.
3. No deben colocar autoadhesivos en los autos antes de preguntarle al propietario. Hay otras formas de publicitar al taller como la entrega de algún objeto que al dueño del auto le sea útil: chalecos de seguridad, balizas, lámparas de repuesto, etc.
4. Sería bueno que, dado el costo del servicio, lavaran bien el auto luego.
5. Toyota publica el costo de los servicios en su página web. KIA no lo hace, sólo remite a las concesionarias para que lo coticen. El servicio para un Toyota Etios de 42.000 KM es de 4.600 (IVA incluido).
6. Las alfombras de tela que vienen de fábrica duran un año y al parecer no están cubiertas por la garantía. Podrán aducir que es por el uso y que eso la garantía no lo cubre, lo entiendo, lo que no entiendo es porqué son de tan mala calidad y encima no hay repuestos. Y si los hay, les ruego me indiquen dónde (dirección) y el precio sugerido.

Tanto la gente de Madison, que en gran parte pasó a KINOR es muy buena y amable pero me dice que mucho no pueden hacer y la gente de ventas de Russoniello (hoy KINOR) me dice que puedo optar por dejar sin efecto la garantía, recomendación que aprecio pero que me parece absurda, dado que ya la pagué en el precio de compra del auto.

Por otro lado, esta es la primera vez que me contestan desde KIA, con lo cual creo que desde la representación local también tienen mucho para mejorar.

Sr ¿…? Espero su respuesta a la brevedad posible.

Cordiales saludos,

Claudio Roffé
ROEMMERS SAICF | Controlling
Fray Justo Sarmiento 2350
B1636AKJ Olivos, Pcia. Bs. As., Argentina

Tel: [protected]
Cel: [protected]
Fax: [protected]
Email: [protected]@roemmers.com.ar
Web: www.roemmers.com.ar