Combined Motor Holdings Group / CMH Group
Reviews and Complaints

I recently contacted CMH Toyota Umhlanga in KwaZulu Natal in September 2024, regarding my interest in purchasing a new Toyota corolla cross GR.

Everything was going well with the deal and the negotiations, however at the time of getting all the paperwork in order I mentioned to the salesperson that I was in the process of selling my car in Mpumalanga and will need to wait for my personalized registration to fall off from that vehicle and I was clear to her that I wanted it attached to the new corolla cross. I even sent her the personalized registration documents.

Since I wanted to take delivery of the vehicle on the 24th September the salesperson said we have to do the registration for the vehicle in order for you to take delivery of it, to which I agreed. The salesperson did not mention to me that she will be doing a full registration on the vehicle, neither did she ask me if this is okay.

According to the invoice, the dealership charged me R1200 for license and registration and R500 for number plates. The total of which was R1700.

Upon the release of the personalised registration from the previous vehicle I sold, I contacted the dealership. The salesperson said I would have to sort this out on my own.

My question is, firstly, if the customer is telling you that that they want to attach a personalized registration onto the new vehicle, wouldn't you as a dealership execute this on the customers behalf?

Secondly, why didn't the dealership apply for a temporary license, knowing that I wanted to have a personalized registration on the vehicle.

Thirdly, if you are charging the customer a sum of R1700 for license and registration, and the customer tells you how they want the registration done, but you as the dealership just do as you please without consulting the customer, knowing the customer is paying for it, how is this working?

Had the salesperson mentioned to me that they were going to do a full registration on the vehicle and that thereafter I will have to pay again for licensing and registration, I would have said apply for a temporary registration or lets hold on til I get my personalized registration released.

After getting no joy regarding the above matter I contacted the dealer principle who called me telephonically. He was adamant that they did everything correctly and they were in no way at fault. After questioning him about why didn't you'rl apply for a temporary license, He mentioned that a temporary license is only for 3 weeks and non renewable, to which I responded but then its my decision to make if it came to that the personalized registration wasn't released within the 3 weeks of the temporary license, as it was me who was paying for it.

I expect a full refund pf R1700 from CMH Toyota Umhlanga. as I have now paid twice for licensing and registration.

I bought a pre owned 2011 audi A4 1.8 tsfi. Replace the following:

1. Air filter

2. Spark plugs

3. PVC valve

When I contacted the sales rep even took the car to him and showed him what I replaced with receipts and he said to email the receipts and the dealership Will sort it out. But never turned out according to the way he lied saying he never receive any emails. But as far I am concerned I never contacted him again. I will never buy or recommend any to CMH.

I made an enquiry on Autotrader and Facebook for a Renault Duster that was advertised for R149995.00. The salesman called me which i thought was good service because it was after hours. The next morning he send me pics of the car as well as a video as i live 200km from the shop . I was in training and i did let the salesman know that i will call back . I did for him just to let me know that his management has increase the price with an extra R10 000 because of the cars condition . I have all the photos with the advertised price and i am going to report it further. It is unprofessional. I did tell the salesman that i want to buy cash .

I purchased a vehicle from CMH Honda Pinetown. On collection i noticed gap between bumper and side panels had a filling. I was told it was resprayed and filled in for cosmetic purposes.

After a few weeks the filling cracked and pulled out the paint. I contacted Robin the Sales Manager , he said he will not fix it. I took it to a panel beater to have it fixed, when he checked it out, he saw that the filling was actually silicon holding the bumper in place.

The internals of the bumper was damaged together with the slides , instead of replacing it , management decided to silicon it back together.

Robin Longhurst, the sales manager makes silly excuses not to fit the bill.

A company like CMH with a scruples manager like Robin should be exposed to the public.

He also claims that i was happy with it on delivery. Correct, but i could not see the hidden cheap fix that he authorized.

It is now costing me over R12 000 to fix.

Beware of CMH Honda Pinetown and Robin Longhurst, they take cheap fixes and cover it up. Pictures attached.

Bought a vehicle from the CMH Nissan Hyde Park branch. The OTP was signed on the 6th of January 2023.

The car had “apparently” gone through a 101 check, a full service history was “available” and only 2 owners. It was also given its 105k service at CMH Nissan Hyde Park.

We collected the car on the 9th of January 2023 at 16:30.

I sent the vehicle into Renault (Fourways) to do a full check and report. We found out that the turbo was just about to blow at a cost of R46000 not including labour or any other issues that we could not see (we had the car for 2 days and less than 50kms driven) the brakes on the rear were at their minimum limit, so no idea how the car was road worthy and not replaced before us taking ownership.

We also discovered that the car keys would need to be replaced at R4500 each and the spare key was actually not for that vehicle.

When we collected the car, I checked both books and something seemed a bit suspicious to me (for a 2015 model, the stamps seemed a bit new), so I called the Renault dealership (Renault Northcliff) which had their stamp in both the warranty book and service book as the original dealership of sale. Yet confirmed that the car was originally registered at a different dealership(Renault route 24); but was stamped in both books by Renault Northcliff. I then checked with all the branches that the car was “serviced” at and; you can imagine that almost every service was done at an different dealership but stamped by another, mainly Renault route 24- which proved to be more accurate but The dates and mileage records didn’t match at all for Renault Northcliff.

Other than the other things that were either broken or barely functional. These were made aware of when the OTP was done and we were assured that it would be fixed before handover.

Now, the saddest part was that this car was for my son in law who was so excited about his beautiful new car and putting a R30000 deposit down had to return his “new baby”on Friday the 13th.

We are still waiting for a refund from CMH Nissan Hyde Park. It has been 2 weeks and no confirmation or communication has been sent. and why it has taken so long to refund.

The attitude of the Dealer Principal was not professional and at a point in my meeting with him on that Friday, he insinuated that I was a idiot and couldn’t read the service history correctly. (I have owned 5 Renaults). I’m pretty intelligent and amazingly I can read.

This was a cheap shot at a kid and a supposedly dumb and naive woman and a quick sale to dump a piece of crap on us. Absolutely disgusting! The sales man was pleasant but seemed to be a recent hire and needed training on customer service. His manager was friendly until I asked for the service book (which was “missing” at that point (so no record was available then, but a “new book was

In the cubby hole) and then made himself scarce whilst we were completely this deal.

Shocking from a well known company. I will never deal with CMH Hyde Park again and possibly not with CMH at all.

Just bought a Honda CR-V 2010. Told by sales person they will sort problems 11days after receipt. Car broke the second day after receiving it as battery leads where improperly connected. Phoning management they told me that the car was bought as is and that they are not responsible and can't send someone to come help. I trusted them and they don't care

CMH Group
I regret to inform you that my experience with your Honda dealer in The Glen is less than unsatisfactory. I have bought a Honda Amaze from the dealer 3 weeks ago and had to send it back for repairs to be done. It has been two days now to do minor repairs on the car and after making a lot of calls to them and asking them numerous times for a courtesy vehicle they are unable or unwilling to help me with this. This is unacceptable as they instructed me a week ago to bring the car in yesterday and only yesterday and they will not be able to do the work any other day. What a disappointing experience as I now do not have a car from yesterday to who knows when because they cannot give me an answer when the car will be fixed. Now they tell me I can come fetch the car, but the fuel pump is faulty, and the brakes is shuttering. How can they expect me to drive with an unsafe car? In the meantime, I am still waiting for the second key and papers of the car. I am seriously considering giving the car back get a full refund.

I'm very disappointed and if this is the standard for the CMH group I will in the future prefer never to work with this group or recommend them to anyone again.

Unhappy customer

Bought vehicle cash sale R160000 from Honda the Glen in Gauteng.
Whilst phoning for insurance quotes just discovered that the vehicle sold to me is not a 2012 model but a 2011.
I want this resolved immediately.

Mileage tampering. We bought a Merc ML 63 from Umhlanga CMH. 2 January 2020. Signed documents etc, when leaving and filling up at the garage just next door we realised the km's differ to what was advertised. Less than advertised. Whatsapp's the sales person who in turn replied that a cluster change has been done. Said they'll sent us proof of cluster change. Other faults fixed which included sunroof, air intake pipe etc. Approximately 3 weeks after we left the dealership manager contacted us telling us to go and do our homework on the car. We contacted Mercedes Polokwane who confirmed that the maintenance plan revoked due to mileage tampering and not missed services as per the sales agent initially indicated. Since been in contact with Hansie Louw (Regional manager?) of CMH who promised us he'll fly to Cape town to get proof of the cluster change. Then lock down hit. After lockdown we contacted Hansie again, who now says we were aware of the mileage tampering. Luckily we have proof saying otherwise. Still awaiting response from Mr Jebb Macintosh who we've mailed today.

Good day.
To whom it may concern.
The reason for this email is to launch a formal complaint.
Of everything mentioned in this email I have evidence to prove for.

I would like to take this opportunity to explain our discontent and unpleasant time with a vehicle bought at CMH Mazda Randburg.

In the beginning of June, me and my wife started with the exciting journey of searching for our next vehicle and thus came across the Nissan Qasqhai 1.6 dCi Acenta Tech CV at CMH Mazda Ranburg. I phoned and inquired about the vehicle and Francois Klynhans (sales rep) assisted me. Having much interest in the vehicle and situated in Kathu Northern Cape (580km away) I explicitly asked all the defects on the vehicle as this would influence our decision. He assured me that the only defect on the vehicle is a scratch on the side of the vehicle but that's being taken care of.
Trusting him we decided that we would buy the vehicle and started with the purchasing process.

We agreed to trade our 2018 VW Polo, a very reliable vehicle with only minor scratches on the side, for the Nissan Qasqhai. If only I knew the terrible service of the vehicle we where about to buy I would have never gone through with the deal.

Arriving at Mazda on the 25th of June 2020 and meeting Francois Klynhans he informed us that when he went to fill up the vehicle he noticed that the arm holding up the bonnet was broken, but not to worry they will fix it. At this point I should've walked away as he already lied to me when he said the only defect was the scratch on the side, clearly not. Filled with excitement and joyful emotions I did not realize this at that stage. Only afterwards I would come to that realization.

Being in the uncomfortable position of already incurring all the costs related to the purchase and driving 580km we accepted his promise that they will fix the defects on the car.
After inspecting the vehicle further, we found some more defects, that was not mentioned, but again was promised by Francois that it will be fixed.
We just need to take the vehicle to a Nissan Dealership and they will carry the cost of repairing the defects.

Accepting his promises and moving forward (making probably one of the greatest mistakes of my life thus far) we traded the Polo for the Nissan.
Worthy to be mentioned, that when we received the vehicle it was partially cleaned and when we arrived home, me and my father in law thoroughly cleaned the vehicle. Researching a bit I also found other customers complaining of the same experience. Of this we have evidence. (all of this we only noticed afterwards when we arrived back home.)

Francois being friendly and promising all will be dealt with accordingly seemed as a nice trustworthy person to such an extent that I would've recommended him to fellow customers. That opinion drastically changed over the course of the following month as I would encourage no one to ever do business with him.

Returning home, we enjoyed the vehicle for the next week and half, knowing that the multiple defects will eventually be fixed. When me and my father in law was cleaning the vehicle though we noticed yet another defect that was not disclosed by Francois - that the front right head lights bracket was broken and glued back on. Of this I informed Francois and he said that Nissan must have a look when we take the car to them.

Then in the following week the first unfortunate event.
When Nestar`s technician arrived to install the tracking device he notified my wife that the vehicle wont start. Trying everything they came to the conclusion that the battery is flat. This is the first time where I became very dissatisfied with Francois in that he gave very little support. Phoning him and explaining to him what happened he never comes back to you and you have to keep on contacting him the whole time otherwise - no feedback. I am working on the mine in a plant environment and my time to attend to such situations is very restricted. I reported this problem to him at 12h29 and at 3 o'clock still no support from him. In the end I had to take time off at work to attend to my wife's situation as she is stranded 28km outside of Kathu between nowhere and nothing.
His solution: giving me formal permission to jump start the vehicle, noting that I am not a mechanic and mentioning it to him a few times.
Eventually past 17h00 we managed to start the vehicle and return home in the dark.

Testing the battery at two different places, both results showed that the battery is fine which meant there is another problem lurking. Until this day we do not know what the problem is, even after being at Nissan for diagnostics. Now driving with a vehicle with an unknown and unresolved problem.
After this event I held Francois accountable to his responsibilities towards us, yet to no avail as I still had to make all the arrangements to get the vehicle to Nissan and him mentioning that we can fix everything and they will refund us.
Realizing the danger of such transactions I refused and said that he must deal directly with Nissan!

Getting the vehicle delivered to Nissan Kimberley they gave CMH Mazda Randburg a quote to which he informed me that the light will not be fixed telling me that the vehicle passed AA Dekra test.
I explained to him that even if the light is working, the bracket holding the light is broken and the risk is that the working light as a whole can break off still working.
He refused any further discussion relating to the headlight and if I asked the way forward he would just keep to his story; "it passed AA Deka and the light would not be replaced"
Being very dissatisfied! As I must accept a vehicle with a defect with no discussion further or other possible resolution which is an unacceptable standard. Nissan Kimberley, acknowledging the defect, discussed this matter with him, sending photos showing the defect, yet to no avail. Stating the same story.
And then for the first time I realized the mistake I have made in trusting him.

In realizing this I phoned him, being very emotional (as anyone being exposed to such circumstances would be) stating I no longer wish to work with him and that he must give someone else`s contact details to help me resolve this situation. To no avail as he never did this.

After a month we received back our vehicle with the defective light bracket and the drivers heated seat (still waiting for the unit), and Nissan acknowledging the unfairness of this situation we returned home. Truly tired of all of this me and my wife just wanted to enjoy the vehicle, as never truly had the chance, only having had the vehicle for two weeks. This already being the 14th of August.
Slowly but surely finally catching on to having a new set of wheels (FINALLY!) the second unfortunate event….. OOOOOOOOhhhhh the DISAPOINTMENT!

On the 27th of August, while having to drive to her other work site, the vehicle AGAIN left my wife stranded on the side of the road. Between nowhere and nothing. Showing chassis control system fault and refusing to start. One of the main reasons buying this vehicle is for peace of mind knowing that my wife is safe having a reliable vehicle, as I work on the mine in a plant environment and is not always able to answer phone calls. After my wife phoning me 27 times, panicking, by the mercy and grace of God a towing truck drove past her extending a helping hand.
Eventually my wife and car got home safely. Costing my wife R850 after the good Samaritan gave her a discount from R1250. Me, only realizing all of this afterwards when I got to my phone.
This is unacceptable in any circumstance!
As I got home from work she explained to me the discomfort she experienced, bursting out in tears when the person of the towing truck greeted her.

I reported this matter to CMH Mazda Randburg as I can not even begin to describe my discontent and dissatisfaction in this matter.
The car will only be picked up on Monday the 31st (not today the 28th of July, the day after the incident, as it was mentioned to me that it is Friday and would be better suited to do Monday) to be taken to Nissan Kimberley AGAIN, all of this within two months' time, and for how long we will not have a vehicle this time is unknown.
Not having the vehicle more than two weeks at a time with us, what is the purpose of purchasing this vehicle as me and my wife is again going to be faced with transport challenges as the newly bought vehicle is out of service. Even if it is fixed we still will receive a vehicle with a broken headlight bracket.

After all this trauma, and having to endure some of the lowest standard of service, I refuse to accept the vehicle back and would like to return it to the dealership. My wife and I both have lost all our faith in the reliability and integrity of this vehicle and customer service at CMH Mazda Randburg, as I would suppose that anyone having to endure this discomfort also would.

Please hear our voice and acknowledge the unfortunate circumstances we are in and tend to our cause as I would not rest until my voice have been heard and this matter been resolved.

AJ Jaquire

bought a discovery sport from cmh land rover cape town in july 2018. demo model approx 8000kms on clock. was guaranteed no damage to vehicle. 2 months after purchase a friend, car salesman, of mine saw car and told me left side of car is painted.
took car for dekra report and they confirmed that most of left side was painted and there were pit marks and file marks and that paint will start fading and peeling with time. ie both doors fender and bumper were painted.
they refusing to take car back saying assessment has to be done by land rover approved...
tried every land rover approved panel beater and all said car was painted and poor workmanship but all refused to give in writing as they could lose future business from land rover.
eventually got help from forensic investigators who managed to get report from land rover approved panel beater. august 2019. 1 year later...
now their lawyers oppossing matter saying i must have damaged vehicle in interim.
i have got netstar reports showing i never took car to any panel beaters.
now going to high court and legal fees are rocketing.
this seems to be delay tactics by cmh group knowing that people would give up considering legal costs.
and all car programs on tv tell you buy from a reputable dealer...
i listened to their advise... and this is what i got
s rauff
[protected]@gmail.com

I bought a car at CMH Group pre. used at Umhlanga branch 31st November 2019, after all the paper work was done and given the car key, after leaving the Dealership we started hearing noises while driving the car, we immediately returned the car to the Dealer, sales person Quintin drove the car and heard the noise but insisted is the engine sound, Hyundai i20 2015 model, I was not satisfied I drove off but within few minutes I returned the car again because the noises did not give comfort, then Dealership owner took the car for a drive he also heard those noise and could not explain what is wrong with the car, when we returned he gave the car to one of his sales person to drive the car he also heard those noises but couldn't tell what is wrong with the car, after all this drama I've decided I will not take the car in such condition they should fix the car.

on Monday the 2nd December the Dealership owner gave me a call to indicate that they took a certain part from Hyundai i20 2019 model and put in the car and the car is fine now, I then told him I am not comfortable to drive a car like that, since I saw him opening the bonnet and clearly stated that I am not a mechanic I don't understand what they talking about,

I am cancelling the whole process, that's when he indicated that he will sue me.

Dealership contact number: [protected]
kindly assist this Dealership lied about the condition of the car.

I would like to voice my dissatisfaction about the poor customer care that I received from the service department for CMH Durban South ( Under Mr Buck).

Last year I called in for the first time to book my vehicle in for service and spoke to the lady by the name of Siphokazi. She asked me to provide a VIN number to proceed with the booking. I informed her that I did not have the information with me since I was calling from work and asked if she couldn't get the details from the used car department since I had recently bought the vehicle from Durban South dealership.

Siphokazi harshly told me that its my duty to provide her with information and she could not help me without providing her with the VIN number of the vehicle. I then made some means to get the copy of the logbook and called her again. She took the VIN number and further requested the service plan information which I did not have again since I had indicated to her that I was calling from work and hence did NOT have the documents with me.This became a huge argument because I asked why she did not tell me all she was going to need the first time I called. She then started shouting, telling her colleagues to take over she could help me anymore.

Nokulunga the took over and assisted by requesting me to bring the service plan information when I bring the vehicle for service. After doing the service, the report that I was given was written "CUSTOMER VERY RUDE" as a comment which was unacceptable when considering the the kind of service I received from Siphokazi. I just felt that they took an advantage of being the ones sitting behind the keyboard (Computer).

Again, last Friday ( the 18th of October 2019), I called to book my vehicle for service and was attended by her (Siphokazi ) and asked me for my details ( Reg Number and cell number). She then confidently told me that I was giving wrong information while I was sure that its correct. She then again cried for take over after I insisted that what she was saying is like an insult because I know the details for all my vehicles. This time she handed me over to an Indian lady ( did not take her name) who assisted me with the same information that I was giving to her.

After booking, I asked the name person who initially picked my call and I was told that its Siphokazi. While I was inquiring from the Indian lady why Siphokazi could't pick my information from the system, she suddenly took the call back and started responding rudely. In all, Siphokazi does not seen to have manners to handle customers or lack some essential skills to do her work/ require urgent rehabilitation.

The Durban South service department as whole, does not take customers information accurately and also do not fulfill the promises they make to the customers. For example they (Asheel) were suppose to email me the invoice for fixing my dry shaft seals in July but haven't been done. They also promised to send me the report for service yesterday ( Mahommed) and still not received. In Addition to this, my personal details always have some errors ( eg Mrs T Mbili, Mr Mbini see attached) while I'm Ms C Mbili. Please rectify my personal information on the system, my vehicle registration numbers are : ND 820260 and ND 825316, cell numbers: [protected] and [protected].

Looking forward to get a feedback from you soon

Kind Regards
Ms C Mbili

Good day

I have purchased a 2009 Honda Jazz from CMH Honda The Glen in May 2019.

The vehicle had numerous faults mechanically such as an oil leak and worn out clutch which was not disclosed to me. I then see my body work cracking on the vehicle after two weeks and Honda Umhlanga confirm the vehicle was in a major accident on the right hand side of the vehicle especially, I take it to an RMI Approved workshop who confirm the vehicle is not road worthy due to extent of damage and poor repairs done to the vehicle.

I have approached the dealership and did not get much out of it all I was told is that the vehicle is off used nature and I accepted the vehicle as is. Note I have only accepted cosmetic faults with the vehicle that I have seen NOT an accident damaged car with an oil leak and worn out clutch. I want this vehicle returned as I have financed a vehicle that is very unsafe to drive due to damages on the door post of the car and worth nothing on the market.

Please see attached documents and pictures.

Many Thanks

Attached below is are the emails I have sent to Peugeot SA and even they have no been able to get a resolution.

Vin/Chassis number: VF34B5FV8BS338221
Reg: PZZ817W
Engine: 10FJBS1374518
Mileage: Not sure car, but car was serviced at +/- 106887km

On the 6 May 2019 I brought my car in at Peugeot uMhlanga for a diagnostic because the car was making a louder sound than usual on start up.
I also explained to Mohammed that I was filling water more than I normally do however there was no visible leaking.

They did the diagnostic.
Claim was submitted on the 14th May 2019.
It was determined by the technician that the thermostat needed to be replaced.
Claim was approved and vehicle was repaired or so I thought.

When I arrived to pick up my car I checked the car I noticed that the car was overheating and they had put water in the anti-freeze tank.
I told Mohammed and he got one of the guys to take the car back to the workshop and emptied then filled with anti-freeze.
I took the car home and that same evening while travelling to hospital to visit a friend a warning light came on, engine fault.
I called Mohammed that evening and we had words as I was extremely upset that I was in this predicament after 6pm on the freeway.

I brought the car back to the dealership they did a post diagnostic and found the same fault that was initially displayed.
I now started thinking that the technician had diagnosed the fault incorrectly.
The diagnostic now showed them that it was the turbo sensor.

Question 1, If a package was compiled showing the recall part why the technicians fail to confirm and execute the replacement of this part?

So the car was taken in and again we started the process of repair this time it was the turbo sensor, and when I left the fault came on again.
This time I was told the technician is unaware of how to clear the fault because he is not the master technician, the technician who was doing the test said he just deleted the fault.
The "master" technician refused to come out and do the diagnostic test.
So I left with the car waiting for the availability of the "master" technician.

Question 2: If technicians are not skilled why are they dealing customers and their cars?

Then I was informed that the dealership was sold and software issues so I waited for them to give me a time to bring the car back.
On the 24.07.2019 I brought the car in left it there.
I waited the entire day to get feedback on a diagnostic test that takes approximately 20mins and lo and behold the same fault appears.

So I requested the manual stating the code and the fault which I have not yet received to date.

26.07.2019 I get a call from the warranty clerk, she tells me that there are corroding wires when I questioned her on the wiring she did not have any answers and was told the technician would call however I have received no such call to date.

30.07.2019 I went to the dealership and sat down with the Dealer Principle I told him what was going on.
He got the Service Manager and Mohammed in his office and we discussed.
It was agreed that they would attend to my concerns and ensure that the car would be sorted.
I was asked to come in Friday and pick up the car.

02.08.2019 I went back to the dealership to pick up the vehicle.
I drove to Gateway and the car engine repair light came back on, this time it was beeping continuously.
I called Mohammed and told him I'm bringing the car back.
I asked for the print out of the diagnostic test, I was given the test print out from 14.05.2019.
I made a request for another diagnostic test to be conducted in my presence with the master technician.
This is the first day I met the "master" technician Marlin.
He plugged the diagnostic in and now a new fault is picked up.
When I questioned him regarding the fault he said, He did not touch the car.
The fault came up because the car was standing.

Question 3 : Did my car sit at the dealership for 10 days without anyone attempting to resolve the problem?
Question 4 : Under who's instruction did the warranty clerk call me if Marlin said he did not work on my car?
Question 5 : Why can he not locate the problem and fix it?

So I leave again without my car.
They say that it will be ready at the end of the day.
I get a call later from Mohammed asking me to let them keep it for the weekend and he gave me his word it would be sorted by Monday.

05.08.2019 I get to the dealership and its late.
Mohammed gets one of the other guys to do the diagnostic test and the very first fault which was picked up in May appears on the fault reading.
No sign of Marlin, he refused to come out, he did not speak to me.
Mohammed said I can take the car, I refused.
Naturally I'm highly frustrated and without my car.
The Service Manager came out and gave me his word that the car would be sorted out.
However this bad service has really left a bad taste in my mouth for this dealership.

Question 6 : Why is the feedback to the customer so bad?
Question 7 : Am I being undermined because I am female?

From day one I've had to deal with poor communication and poor judgement and poor repair techniques.
I'm not happy at all with the service and ability to resolve the problem.
This battle of resolving an issue has inconvenienced me immensely.
I have run out of leave at work because of all the days I have left to supposedly pick up my car only to bring it right back again.
It has inconvenienced my family, I am using my dad's vehicle which means they have to juggle responsibilities to accommodate me.
I have had to ask people for lifts on some days.
I have incurred additional costs having to Uber some days to work.
My partner had to take off from work on one occasion to bring the car in.
Dealing with Peugeot uMhlanga has been an absolute nightmare.

Question 8 : Who will subsidize for all the leave and money I have lost?

My car is serviced to date and I have an extended warranty on my vehicle.
I own a Peugeot, I took it to a Peugeot Dealership, to people with Peugeot specific skills yet they cannot sort the car out?
My car has been up and down to this dealership since May it is now August and the very first fault still pops up on the diagnostic test?

Question 9 : Why is no one confirming work done?
Question 10 : So I would like to know what must happen now?

13.08.2019
I only drove the car today and noticed the speed seems to be limited, I have contacted Mohammed and will be returning to the dealership with the car today for a post diagnostic as this was not done when I picked up the car.

14.08.2019
When I picked up the vehicle on Thursday, there was no technician to do the diagnostic test and I was asked to come back on Tuesday as Monday was EID.

Yesterday morning I WhatsApp Mohammed at approximately 9am telling him that I would be coming through with the car.
So I drove from Isipingo to Mhlanga approximately 39km and took me close to an half an hour to get to the dealership to do the post diagnostic on my vehicle.
When I get there they again send me the technician who does not know how to use the machine. He tells me that he informed them that the machine is giving them a problem.
When he plugs the machine into the car the battery is low and it's not connecting.
So he says he needs to charge it.
He leaves with the machine and I have to wait, for it to charge a bit.
Then Marlin returns with the machine he plugs it in and does the test in under a minute and shows me a new fault on the vehicle.
And tells me that I have to book the car in again for them to assess what the problem is.

Now I'm speechless, I request to see the workshop manager and he takes almost half an hour to attend to me only to be told that the new code fault is linked to the old fault but the old fault has not been picked up on the diagnosis.

Now again I ask what is it going to take to get a clear understanding of what is wrong with my car and resolve the issue of bad service and new faults popping up all the time.
I've asked on many occasions to see the fault code explanation but still has not been presented to me.

20.08.2019
Last night I get into my vehicle and when I start the warning light is back and this time the engine light is staying on.

At my last visit I was told by Marlin it might be a mechanical fault, so this seems to me like its trial and error process no one knows exactly what the actual problem is.

My car has gone from…
Super knock detection
Turbo coolant pump almost +/-6 times after they said it was repaired
Thermostat
Turbo sensor
Wires corroding
Oil level
to the last time of mixture or miscommunication

So in the meantime I cannot drive my car.
That's a huge inconvenience to me in terms of transport.
And again it's clear that there is absolutely no interest in me as the customer to get this matter resolved ASAP.
I'm expected to battle a week without a car while I wait for them to accept the car and try to establish what is wrong?
And who knows how long it will take for them to get it right this time.

Will Peugeot Umlanga be paying for my Uber Services daily to and from work?

After involving Peugeot SA still no interest has been shown.

As per my telecom yesterday with Belenda from Peugeot SA no one from Peugeot Umlanga has contacted me yet.
In my opinion Peugeot Umlanga has shown Peugeot SA total disreagrd and disrespect.
They once again have shown that they do not care about their customers nor do they care about resolving our car troubles.
Mohammed, Tyrell and Marlin have made it clear that they will not do what is in the best intetrest of the business or the customer.

We (My wife & I ) bought Hyundai H100 VIN KMFZBX7BLHU463954 at CMH Nissan in Durban, address 115 Monty Naicker Street with the help of the sales rep Donovan Naido.

1. The car had the breakdown immediately when we collected it from the dealership, it was cutting off the engine as if it doesn't have fuel, we had to pay the tow truck from our pocket to transport it from Haristsmith to Boksburg, but we didn't get the refund.

We took the car to Hyundai Boksburg, they cleaned the fuel tank after they found the sludge inside the tank. In less than 2 weeks later the car is doing the same thing. So now they found dirty water in the fuel filter which shows that this car never ever gone for service, the service history book has no service stamp which testify that the car never attended any service before.

Hyundai Engineering team is suggesting to remove the diesel pump and the injectors and take them for service.

2. We got charged for number plates registration but we didn't received the service and no refund processed to us.

3. The car has no spare key, we were told that they will courier it to us, we still never received it.

Our business is really loosing because of this car. Could you please sort out the matter as soon as possible.

Thanks
Philani & Mbali
Contact: [protected]/[protected]/[protected]
Email: [protected]@ymail.com/[protected]@gmail.com.

We bought a second hand vehicle from CMH Mazda Hatfield 3 weeks ago. From the word go the disappointment was real when we were promised by the salesperson that the vehicle would be valeted. The day when we went to pick up the vehicle we had to wait for almost two hours because all paperwork had not been finalised. As we finally drove off with the vehicle it was evident that the vehicle did not go for a valet as they vehicle had dirty spots on the interior and on the roof which we noticed when we went to view the vehicle initially. Dirt marks on the roof interior and spots on the back seat.

As time drew near to leave the dealer on the day of the sale, the salesperson said he couldn't locate the spare key to the vehicle. He eventually told us we could collect the spare key the day we collected the permanent plates.
As we started following up on the matter it became evident that they spare key was missing. We called numerous times and every time were told the sales person would get back to us which just never happened.

Eventually we were told the key would be replaced and we would need to bring the vehicle to the branch for a day to have the new key coded. As the vehicle is a major source of transportation for us I enquired into a loan vehicle for the day in order to get to work. After phoning the salesperson again numerous times he sent me a whatapp message advising me his manager had a bad day and he could talk to him and that he would speak to him the following day. The matter was taken up with the manager and it was decided we will get a loan vehicle for the day we had to take our vehicle in for the coding.

This morning I made my way o the dealer, got to the dealer and got a loan vehicle - without any fuel. I was told by the manager that this will be for my own account. Now I don't have a problem having to pay for my fuel, what I do have a problem with is that I had to travel 15 kilos for something that was completely as a result of poor service received. In line with FAIS legislation I don't feel I was treated fairly as a customer.

I raised the concern about the vehicle not be valeted and was told they will take photos and take it up with the people who valet the vehicles. Coming from a client care/service environment myself I would have expected the manager at this point to apologise and try remedy the situation

The experience I had with this dealership, the secondhand salesman and manager has made me seriously doubt if I would recommend anyone to make use of them. It seems once the sale is done and the contract signed nothing else matters to them.

Very disappointed.

I took my vehicle for an annual service today. I received absolutely poor service. I feel that I was not treated fairly. After dropping the vehicle off at around 7:30am I received a call around 11am to advise that my wiper blades need to be replaced, which I immediately advise that I have a maintenance plan, the service advisor ask me to sms or email proof(last year they did the brake pads so I didn't feel the need) however I sent this 30minutes later. I had to follow up via email as my calls were not getting attended to nor returned. The 2 main issues were from 3:15pm I tried calling my service advisor and left messages and emails to return my call as nobody has called to advise if the vehicle is ready(not even a call to say all went well). at 3:55pm I get a call from the driver to say he is 2minutes away, really poor communication, I mean no one called to even tell me my car is ready and the driver is on the way? further to this after requesting my service book to be stamped, I now find an unstamped book? I told the advisor at 7:30am to ensure this gets done(not that I should be telling how to do your jobs) I need my book stamped, This is a huge Impact as I am looking to sell this vehicle and a potential buyer as requested this information. I have not been treated fairly from the beginning. I have a BMW as well and your neighbours treat me with world class service, which you guys should aim for. they call you to advise you from start to finish . I really hope this is not your standard service level as I have had the same experience last year January and waited outside 20minutes for the driver, lets not go there but the poor service seems to be consistent. I don't know whether to purchase another Ford due to this or just use another branch to service my vehicle. My Number is [protected](Mr N Pillay)

Re: VW Up - Purchased around 29 Nov 2018 - From CMH Honda Menlyn

1. Main Problem / issue: after purchasing the vehicle - we discovered that the vehicle in question was in a major accident, the fact that the vehicle was in a major accident was never disclosed to us, in fact when I asked the salesman if it was in an accident I was advised that it was definitely not in an accident, it should also be noted that the vehicle was advertised on cars.co.za as " as good as new".

2. Issues stemming from the non-disclosure of the fact that the vehicle was in a major accident:

a. Driver door handle loose, two screws were missing, this posed a security risk as car could easily be opened, issue was rectified by VW Hatfield.
b. Inside driver door badly damaged and is starting to rust.
c. Back right - rear bumper has a gap and is coming loose.
d. Major gap were mudguard and bumper join, also major gap between bumper and headlight.
e. Inside of front right mangled / badly repaired, vehicle was at Cmh for a week for this and the bumper gap to be repaired, it was very cheaply and badly repaired, in fact the vehicle came back in a worse condition than before, please see attached images, vehicle came back with paint that cannot be removed all over the black part of the bumper, also gaps that were supposed to be repaired were not repaired at all.
f. Front bonnet has multiple stone chips on and is starting to rust, front nonet is actually also visibly a different colour.
g. Front right mudguard very badly repaired and is visibly different to the left side of the vehicle.
h. Large stone chip / chip inside driver door.
i. Front right mirror was received back from panel beater with a major scratch on, this occurred when they were supposed to fix the mudguard and gap on bumper and headlight. Vehicle was also received back with new black scratches on the front bumper that were not there.
j. See also attached images, driver door has a visible mattness as well as front right mudguard, not sure if this is body putty coming through or if it has just been polished so many times that it no looks there is something that was spilt on it, it looks terrible.
k. No service history on VW system - meaning warranty invalid
l. Front bumper and bonnet badly sprayed / repaired.

Based on the above the vehicle cannot be assumed or sold or advertised "as good as new". We are very upset and unhappy about this, one would expect something like this from a used car dealer in Silverton or something but not from a large group like CMH, in actual fact I would have probably got a better deal in Silverton.

We demand to know what happened to this car! So far it can be assumed that the entire driver door, front right mudguard, bonnet and entire front end has been worked on and very badly.
We spent and are spending a lot of money on this car and we are not going to let this go or back down, if I knew all of this, I would have never done business with Cmh, this is absolutely awful!

My entire holiday was and has been ruined and my "new car" turned out to be a code 3 and no one cares, my January is also going to be nightmare, I work in Jhb and live in Pretoria, if the car does go in I am wondering how I can get to work, the reason for us procuring a "new car" was for me to get to work cheaply, safely and trouble free and this has also turned out to be a horrible nightmare.

Buying a new car should be a wonderful experience and all I have had is trouble and stress!

I hereby wish to arrange a meeting at Honda Menlyn, with all parties involved including CMH Group HQ representative, Wesbank Representation, Cmh Honda Menlyn Management and representation, we want what we agreed on and are going to pay for for 4 years! We want an as new 2017 Vw up as advertised and not a code 3!

Look forward to hearing from you all soon!

I took my Opel Mokka for its 60 000 service on 7 December 2018. I took it 2000km early as I wanted to service my car before I go on leave on 17 December 2018. I received a phone call to I fomr me that my vehicle has an issue with the turbo pype and they had ordered the parts but my car has to stay with them until its been repaired to avoid risking damage to my turbo. I only received my vehicle back on 13 December. I had a massive issue that week to get to work and back and actually had to take leave and still work from home due to no transport. Then on 15 December I was driving into town and my "Engine overheat" warning light came on. I pulled over at the nearest garage and called GM. They did send a technician to assist me as I was very close to their office. Whe the bonnet of my vehicle where opened it was clearly noted that the water pype was not connected and all the water and antifreeze were gone. The CMH technician made a temporary fix to it and they followed me while I drove the vehicle to CMH. Here they clampt the pype in position and refilled with water and antifreeze and they also cleaned the engine and they sent me on my way. Later the same day my daughter and myself were driving back from town and it happened again. I phoned the technician that did the repair and he said I must phone the customer support line so that they can tow the vehicle to they East rand branch. I was very close to my home so I let the engine cool off and slowly drove it to my house. On the 17 December the tow truck arrived and I was really hoping for a quick repair. I just went through a very dramatic time and my daughter and myself planned this Sabie break away for months and accommodation was paid long in advanced. CMH seemed to have little to no care about the predicament I was in even thought it was caused by THEIR negligence by not clamping the water pipe. It is now 19 December.. I have to phone them basically every day to try and get some feedback on when I can have my vehicle. Just now I managed to get ahold of someone and she told me that the cylinder head needs to be replaced and it's not an quick repair and needs to be done by on of their engineers and they are all on leave and should be available to only start working on my vehicle on 7 January 2019. My whole once a hear break away messed up due to negligence and no one seems to care. My husband and myself have been with CMH 14years plus and this is the thanks we get for our loyalty to the brand.
I will never buy any vehicle from CMH ever again, your service i