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Combined Motor Holdings Group / CMH Group

39 Complaints
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Combined Motor Holdings Group / CMH Group Customer Service Contacts

+27 315 804 280 (Customer Service)
+27 315 804 200 (Head Office)
1 Wilton Cres
Umhlanga
South Africa - 4319
Postal Address
P.O. Box 1033, Umhlanga Rocks, 4320
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Combined Motor Holdings Group / CMH Group Complaints & Reviews

Nov 30, 2020

Combined Motor Holdings Group / CMH Group — Mileage tampering

Mileage tampering. We bought a Merc ML 63 from Umhlanga CMH. 2 January 2020. Signed documents etc, when...

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Apr 30, 2020

Combined Motor Holdings Group / CMH Group — repaired vehicle sold as demo model with non disclosure

bought a discovery sport from cmh land rover cape town in july 2018. demo model approx 8000kms on clock. wa...

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Dec 05, 2019

Combined Motor Holdings Group / CMH Group — dishonest about the condition of the car

I bought a car at CMH Group pre. used at Umhlanga branch 31st November 2019, after all the paper work wa...

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Combined Motor Holdings Group / CMH Group — cmh durban south - service department

I would like to voice my dissatisfaction about the poor customer care that I received from the service department for CMH Durban South ( Under Mr Buck).

Last year I called in for the first time to book my vehicle in for service and spoke to the lady by the name of Siphokazi. She asked me to provide a VIN number to proceed with the booking. I informed her that I did not have the information with me since I was calling from work and asked if she couldn't get the details from the used car department since I had recently bought the vehicle from Durban South dealership.

Siphokazi harshly told me that its my duty to provide her with information and she could not help me without providing her with the VIN number of the vehicle. I then made some means to get the copy of the logbook and called her again. She took the VIN number and further requested the service plan information which I did not have again since I had indicated to her that I was calling from work and hence did NOT have the documents with me.This became a huge argument because I asked why she did not tell me all she was going to need the first time I called. She then started shouting, telling her colleagues to take over she could help me anymore.

Nokulunga the took over and assisted by requesting me to bring the service plan information when I bring the vehicle for service. After doing the service, the report that I was given was written "CUSTOMER VERY RUDE" as a comment which was unacceptable when considering the the kind of service I received from Siphokazi. I just felt that they took an advantage of being the ones sitting behind the keyboard (Computer).

Again, last Friday ( the 18th of October 2019), I called to book my vehicle for service and was attended by her (Siphokazi ) and asked me for my details ( Reg Number and cell number). She then confidently told me that I was giving wrong information while I was sure that its correct. She then again cried for take over after I insisted that what she was saying is like an insult because I know the details for all my vehicles. This time she handed me over to an Indian lady ( did not take her name) who assisted me with the same information that I was giving to her.

After booking, I asked the name person who initially picked my call and I was told that its Siphokazi. While I was inquiring from the Indian lady why Siphokazi could't pick my information from the system, she suddenly took the call back and started responding rudely. In all, Siphokazi does not seen to have manners to handle customers or lack some essential skills to do her work/ require urgent rehabilitation.

The Durban South service department as whole, does not take customers information accurately and also do not fulfill the promises they make to the customers. For example they (Asheel) were suppose to email me the invoice for fixing my dry shaft seals in July but haven't been done. They also promised to send me the report for service yesterday ( Mahommed) and still not received. In Addition to this, my personal details always have some errors ( eg Mrs T Mbili, Mr Mbini see attached) while I'm Ms C Mbili. Please rectify my personal information on the system, my vehicle registration numbers are : ND 820260 and ND 825316, cell numbers: [protected] and [protected].

Looking forward to get a feedback from you soon

Kind Regards
Ms C Mbili

cmh durban south - service department
cmh durban south - service department

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    Sep 25, 2019

    CMH Honda the Glen — accident damaged vehicle sold to me.

    Good day I have purchased a 2009 Honda Jazz from CMH Honda The Glen in May 2019. The vehicle had numerou...

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    Aug 27, 2019

    Combined Motor Holdings Group / CMH Group — poor communication and poor judgement and poor repair techniques.

    Attached below is are the emails I have sent to Peugeot SA and even they have no been able to get a...

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    Aug 08, 2019

    Combined Motor Holdings Group / CMH Group — hyundai h100

    We (My wife & I ) bought Hyundai H100 VIN KMFZBX7BLHU463954 at CMH Nissan in Durban, address 115 Monty...

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    Jul 24, 2019

    Combined Motor Holdings Group / CMH Group — bad service and not getting back to clients

    We bought a second hand vehicle from CMH Mazda Hatfield 3 weeks ago. From the word go the disappointment wa...

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    Jan 15, 2019

    Combined Motor Holdings Group / CMH Group — consistent poor service

    I took my vehicle for an annual service today. I received absolutely poor service. I feel that I was not...

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    Jan 03, 2019

    Combined Motor Holdings Group / CMH Group — vw up – purchased around 29 nov 2018 – from cmh honda menlyn

    Re: VW Up - Purchased around 29 Nov 2018 - From CMH Honda Menlyn 1. Main Problem / issue: after purchasing...

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    Pretoria

    Combined Motor Holdings Group / CMH Group — repairs

    I took my Opel Mokka for its 60 000 service on 7 December 2018. I took it 2000km early as I wanted to service...

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    Combined Motor Holdings Group / CMH Group — car repairs

    My Name is Thando Sibiya, I took my car for service and repairs at CMH Eastrand on the 26/11/18. I was being...

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    Combined Motor Holdings Group / CMH Group — vehicle key

    I have purchase a car on the 20th of October 2017 from CMH Midrand there I was assisted by Chris : usedsales1...

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    Combined Motor Holdings Group / CMH Group — ford bmax

    Good day, We purchased a demo model silver ford bmax, with 15 000 on the clock end of 2016, which was only...

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    Combined Motor Holdings Group / CMH Group — service received from cmh east rand

    Good day, I have a bank owned car and booked the car in for a service on Tuesday 16 October 2018. I advised...

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    Combined Motor Holdings Group / CMH Group — cmh pretoria

    Bought a used vehicle from this dealership. Salesman said that no vehicle leaves the dealership without...

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    Pretoria

    Combined Motor Holdings Group / CMH Group — cmh ford randburg service

    I took my ford ranger bakkie for service at the Ford Randburg CMH branch on the 4th June 2018 and when I checked the filters they are not changed which makes me question what else is not changed as per their invoice list. When the bakkie came back from the service I realise a rattely sound on the dahsboard cluster which was not there when I took the car in, the car also had scratches on the front bumper inder the headlights, I took it back to the dealership on the 13th June 2018 and they said they will fixed it but they did not the sound is still there as well as the scratches. The service agent named Ruan convinced me that they worked on the car and fixed what the rattle sound. The service agents at the dealership treat people with disgust, no respect whatsoever they made us wait for 1h+ for a driver to drop us off as the bakkie was left for service. I have lost trust in the dealership and will not be utilising their services anylonger.

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      Combined Motor Holdings Group / CMH Group — the service received at cmh ford umgeni road durban

      I took my car in for a 100 000km service at Ford Umgeni road after making a booking with them. On receiving...

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      Durban

      Combined Motor Holdings Group / CMH Group — unethical behaviour

      I purchased a vehicle from CMH Sandton in Jan 2018. The bad experience started with me taking my trade-in to...

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      CMH Honda the Glen — outstanding fine

      Good day, I purchased a second hand ford Figo from CMH Honda the Glen in October 2017. The Sales consultant...

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      Johannesburg

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