KIA Motors

I scheduled a service appointment through Wilson Kia's website. The appointment was set to be on Friday June 15th at 4:30 p.m. My 2018 Kia Optima is ready for the 7500 mile/6 month maintenance interval. I left work early in order to make my appointment on time. Upon arriving, there were 5 cars sitting in line ahead of me. I sat there for 10 minutes before I went inside to tell them I was waiting. When I got to the service department, no one even acknowledged I was standing there until they finished their conversation. Then, I tell the guy what I was there for and he proceeds to tell me (with an attitude I might add) that there are 5 cars ahead of me and they don't have a technician. So, I ask "Well, what's the point in being able to make an appointment online?" He said well ma'am I have no control over that. So, I left because it seemed as though I would be there all night if I stayed. When I got home, I went to Wilson Kia's website and filled out the form to be contacted by the manager. Today is Wednesday June 20th and I have yet to be contacted about my experience. I have emailed several times and I have not received one phone call to apologize for the service I received. I have several complaints, one: why give your customers the "convenience" of setting an appointment online if the service department isn't staffed properly? Two: the employees could at least ask your name and look up your appointment to see what you need done. Three: what kind of management do you have running that place if they don't contact customers when there is an issue? This Kia dealership is the only one in my area. I have no choice but to use them if I want my warranty to remain valid. I would very much like to be contacted by the manager to apologize for his service employees attitude and have this first service appointment paid for. This has been the worst experience I have ever had. My Kia is my first new car. I bought it in Alabama in January. We just moved back to the Jackson area in the last month. So, no, I did not buy my Kia at this location, but I still deserve to be treated with respect. I would like to add, that when I walked in, the sales guy that told me where the service department was located was super nice and friendly. So, I know it's not the whole store that treats customers that way.

Passenger Car Lock Designed in a very weird way. I was at Kia Service Center and complain about the design of Passenger Car Lock. According to them, that is how the car is being designed. It is designed in a way that even if you centrally lock your car, you can still open it from inside the car without having to unlock it.
The design is so dangerous for kids. I never seen any car that has been designed in such a way. What would happen when you are driving and the kids simply open the door. Not to worry of the back door as there is a child lock but how about the passenger?

I would like to make a complaint here, as i feel very unsatisfied with your service in red cube pj. Today(18/6/2018), i come to kia motors red cube PJ early in the morning. Reach here 8.15am. The service guy told me, they couldn't make any check for problems of car today but just can do the normal service only, because only have two technician working today. Why the person in charge never mention it when i made appointment ? The guy told me: "Mizan"(the person who help me to make appointment) on leave today, you have no point to make annoying here" What a good sevice here? That's mean, I can not request for checking car's problems, i need to come for another day. The distance from my place to red cube took an hour, and i need took another hour to go home(it haven't including traffic jam). It is quite wasting people time. This is not a first time i face this problems. The same things happen on December 2017 too. That time i also came red cube early in the morning, i waited until 6.00pm. The person in charge told me they haven't checked my car yet. Whole day i wait and what i gain? They ask me came for another day for car service. How your staff can do arrangement like this? Wasting people time and money. I had make complaint on your website, but noting improvement of your service. Nothing reply for me. Please take actions before KIA become bad reputation. Thanks

I took my car in for a service on the 17th May 2018. In addition to the price quoted for the service, I paid for brake fluid flush and anti-freeze; the total price was R4012.00. Three days later, I called to say that the petrol flap was still jamming. I was told to bring the vehicle in for them to have a look at it.

When I took the vehicle in, I was told to pay an additional R3035 to have the flap fixed. This included labour and a diagnostic fee. Why was this not sorted during the service? If they had checked ALL the things they were supposed to, they would have noticed that the flap was faulty. Clearly, they are taking short cuts. My brakes have also started sounding bad. I doubt they performed the extra work which they charged me for.

Kia is a good brand. I have a Rio and a Sorento. But something needs to be done about the unethical way in which service centres are run. It deters customers from wanting to make future purchases or recommending the brand to others. Please help.

I left my 2014 Kia Soul at Premier Kia of Kenner on Friday, June 1st and advised them I would be out of town for a week and I'd be back to pick it up the following Saturday. All I asked them to fix was the traction sensor because the light came on and stays on all the time. I had also been rear ended the day before and had minor damage to the left bumper so I asked them to get an estimate from the body shop while they had the car.
I gave them the key & all the info was taken down on the service order. I had not heard anything by that Tuesday so I called them Spoke to Chris, the Service Advisor and he told me he had not called because no number was left on the order. I distinctly gave the lady at the desk my number. Anyway, he told me that they had fixed the sensor and also done service on some recall that I did not even know about. I asked him about the body work and he told me he would speak to the body shop and call me back with an estimate. Days went by and I received no phone call. I called him on that Thursday and he said he had not heard anything from the body shop but he would find out & call me back. At that time I told him that I wasn't too concerned about the appearance of the bumper; that I just wanted the bumper popped back in so that it would stay. He then told me that he could probably do that himself without getting the body shop involved. He told me he would go look at the bumper and call me right back to let me know if it was something minor he could take care of or he would get an estimate from the body shop. And again, he never called back. I just decided to go pick up my car when I got back in to Kenner on Saturday, June 9th. The girl at the service counter printed out the receipt for what they had done which included fixing the sensor & the recall. No mention of the body work estimate. I got in my car to leave and nothing had been done to it at all. The traction sensor was still on; I have no idea what they supposedly did regarding the recall. And no information on the body work estimate. Chris was not there that day. I was livid so I came home and I emailed Premier Kia Service Department that afternoon. I have heard nothing...no response. Nothing. And to add insult to injury, I've had two sales people from there call me wanting to sell me a new Kia. This is pathetic service as you well know. I work for a large corporation in New Orleans and several of my coworkers have Kias. It may not matter to you, but I assure you I will be passing the word on to them and anyone else that will listen about how poor their service department is. Also, I have sent complaints to the Kia website and to the Better Business Bureau. I have to work & have an extremely difficult schedule. I cannot do without a car for transportation. So Premier Kia has been in a very difficult situation. I won't have another week to leave my car with them so that they can "ignore" it. I would hope for some kind of justice here on your part. I'm willing to listen to see how you can make this right. And sincerely hope that you will respond because Premier Kia obviously does not have access to email or my phone number. Otherwise, don't you think I would have heard from them? LOL Pathetic.

Kia sorento 2014. Last year I go to kia service centre which locate at sungai pinang, penang, complained about my car air cond. When I start my car, air cond won't be cold even more than half hour if I didn't drive, just start and leave it. I need drive about 300m air cond just will become cooler a bit. Every time also like this. Then the technician change compressor for me. But the problem didn't solve until today. Yesterday I drove to service centre again. The technician told me sorento air cond is like that, need drive few meter, air cond just will become cooler... I speechless... Is it true?

This Kia is the only place in town servicing Volvo, for which we pay a premium. I booked an appointment a week ago for a service and was given a time today at 11am. I brought the car and 3 hours later it is only now being brought in for service. Now I'm told that it is a drop off time, not appointment time (which was never communicated to me. I can be prioritized if I'm listed as a "waiting customer" which means I have to sit here and do nothing while my car is still sitting outside!

What a an inefficient system and waste of time for me as a customer. I get that perfect punctuality is unrealistic, but I would have expected a simple service to be completed by now. I also do not have the option of using my car and being called back in for service or receiving a courtesy car. They only have a shuttle car for a drop off, but that does not help me, because we are a one car family and I need to pick up my husband from work shortly, get my son from daycare and do a multitude of errands in between.

In the past when I have brought the car to a Volvo dealership for service my appointment time is the scheduled service time. I have been offered a courtesy vehicle and had better communication. Why should I pay a premium for Volvo service at Kia if I'm not getting the same value for what I'm paying?

Kia seriously needs to reevaluate their appointment bookings system and managing customer flow to improve customer service and wait times. Lean 5S from Toyota comes to mind as a philosophical start.

Dear Sirs,
I have a KIA Sorento (engine nbr. KNAJC523165566578) from 2006, that I have bought in Doha, Qatar. Current mileage is 93.482 km. All the services have been made at KIA Doha during all these years. Recently I found some problems on starting the engine and eventually the car stopped while I was driving it. I immediately towed the car to KIA services in Doha (Qatar) in order to fix the problem. After 2 hours waiting, the Supervisor informed that the issue was related to a engine failure and they (KIA Qatar) would carry out an assessment of the problem. I was asked to leave a deposit of QAR 1000, 00 (EUR 203, 00) and if after the assessment I decide not to fix the car, they (KIA Qatar) would return me only QAR500, 00 (assessment fee). I accepted and made a deposit of QAR1000, 00.
Two days later, they (KIA Qatar) called me and informed that they could not find the problem, therefore the engine should opened for a new assessment. The conditions were:
- A deposit of QAR3000, 00 (EUR609, 00) and if I decide not to fix the problem, they (KIA Qatar) would return me the "engine in a box" and I should seek for another solution. Of course I didn't accept the "offer" because they (KIA Qatar) never told me what was the actual issue. KIA Qatar returned me QAR500, 00 without any receipt.
I towed the car to BOSCH Services (Qatar), a few miles away from KIA Services and in one day they (BOSCH) fixed the problem and charged me QAR1200, 00 (EUR243, 00). Please refer to attached document.
I feel that the service rendered by KIA Qatar was not professional at all and I must confess that I immediately sold the car and I am not willing to buy a new KIA again. I fully respect your company but KIA is not well represented in Qatar. Whenever I went for servicing the car, at least 1:30 or 2:00 hours I had to wait.
I don't believe that a simple repair shop like BOSCH can resolve such a case in one day, when KIA wasn't even able to tell me the problem. "Opening the engine" was always the solution of your staff in Doha.
Kind regards
Antonio Sousa

My name is Brandon Merchant. I recently purchased my 2015 KIA Sedona at the end of my lease (Acc # [protected]). I had the check sent to KIA at the end of March and the check was finally cashed on 4/18/2018. I have been trying to get a copy of the new title for over 60 days now. This has been the absolute worst experience of my entire life. They have had me send over the odometer statement a half a dozen times now and we still can't get it right. I was forced to renew my old tags thru the MVA(non refundable) b/c KIA has not and will not release this title to me. Nobody has once contacted me letting me know there was an issue or hold up. I never find out until I call for a status update. Not one person I have talked to, supervisors included, has cared at all about my situation or the heart ache I have experienced trying to get this title. Nobody seems willing to help or shows any compassion. I just want it known that this experience has completely ruined any chance of me or my family every purchasing another KIA again. I will do everything in my power to tell as many people I know about the horrendous experience I have had with KIA Motor Finance and encourage them to purchase a vehicle elsewhere. I am extremely disappointed with this entire transaction and completely regret purchasing this vehicle at the end of its lease. I am sure this message will fall on deaf ears but I just want someone at KIA to know about this and at least attempt to make it better for other customers in the future.

Im extremely frustrated on the product after 6 years. I cannot enter my car using push start. I tried googling online to use manual entry but guess what your manufacturing defect has cause me alot of misery. Theres no way to enter manually! Now I have to pay for locksmith courtesy from you kia breakdown guys. I want you to get the bottom of this. Do not play the fool with me giving me a defect based model thinking this will go unnoticed. [protected]! WXN 3523

My car is Kia Cerato 2015, & it has ODO 67XXX Kilo, I had an issue of my AC "Air-Conditioning" and i sent my car to Service Center "Kia Al Sulaimania KSA" @ 23 MAY 2018

I been promised by Branch in Charge to come @ 25 MAY 2018 around 03:00 am but when i go their I reach the service center around 03:13 am, I go to the service center main door and it was closed.

however, i visited the other side of the service center & actually it was open & my Car is missing "not their", i guessed someone is Testing my AC so i was waiting for more than 1.5 hour but no hope,

but unfortunately, no one is their & all other cars for customers is already parked & the service center door is open 100% without even any guard.

please i need a compensation of the wasted timing plus i took a Taxi for about 100.00 SAR, & i need to know why my car is disappeared from the service center and why the technician did not called me to agree about the time of receiving my car ?

BestRegards
Eng. ABDELRAHMAN IBRAHIM ABDELHADY
+966 [protected]

I bought a new kia stonic in Mas motor located in Erandio (spain), but it selled it with problems. The vehicle had problems from the begining but they did no say anything because the diagnosis computer did not say anything.

I bought it in april 18th and i still do not have it.

The vehicle registration numer is 9697-KJY

I want my money back or a new vehicle but not a refurbished one.

Thank you for you atention and looking forward your answer
Iratxe larrinaga
Email. [protected]@gmail.com

Car: kia sportage 2009 gray.
Passenger side air bag warning light is on.
Dealer informed us the seat cushion with built in seat switch has to be replaced.
First deliver was two to three days after part ordered.
Second delivery date was 10 weeks .
This first date was on may 17. - second delivery date came may 21.
10 week delivery is totally unacceptable and dealer appears to be not interested in improving that delivery however looking around the internet this part is available.
Second bad issue with dealer is they needed prepayment . With two day delivery prepayment as expensive as it is was acceptable - however 10 week delivery prepayment is unacceptable.
The dealer is hart motors; salem, va.
Because of this air bag malfunction the car did not pass inspection therefore the car has an inspection rejection sticker (for 10 weeks).
We are very disappointed in the kia design as well as the dealer. From a corporate stand point kia should be able to do much better.

Since I have this car, i've always had problems with it.
1) the car would start in 2015-2016, so I had to get it repaired... It appeared that all the wires under the wheel where not working and used?
2) I now have the same problem, except my car will start only if I use my remote starter... So I have to sit in my car and start it with the remote (wtf?)... The button doesn't seem to recognize the key or something. I used my 2 keys and changed the batteries.
3) the 2 left doors doesn't work anymore. I can't open them with the remote control... I have to use the key always... Nice
4) the right front window doesn't work either... I can't lower it at times...
5) my car used to do plenty of noises, had to get it fixed...
6) I had to get my brakes done not long ago. They told me their was parts missing, as if the job was done 'quickly' at first... Always had noises with my brakes before I got them fixed also...

I spent thousands of dollars to fix the problems, but I still have many problems.

Please help me get out of this nightmare!

I purchased a brand new Kia Soul+ in Jul 2017, and to date (May 2018) have only put 5500 mi on the vehicle. It has been used mostly for in town driving and is garaged.

I have hundreds of small rust spots on the exterior finish, which is accentuated by the finish paint being white (see attached photo). Kia reps tell me it is micro metal filaments from my brakes embedding in the clear coat, and this is something not unusual.

Well, I'd challenge this position as I've owned previous white cars among the dozen+ vehicles I've owned over the years, looked at dozens of comparable new cars on the road, and spoken with several others including auto/body specialists and the response has been 100% that this is not an expected new car reaction unless there was some manufacturing defect- either in the paint or clearcoat prep or application.

Please provide some feedback on this condition.

I got a 2017 Sportage June 2016. Had nothing but problems since day 1. Had to change all the spark plugs 4 days after buying. 2 more times since. Fan belts rip apart & be told it was my fault. Sunroof that always had the sides fall off. Most recently my warranty had run out & my engine blows on cue. Left carless with 2 babies & threw away $42, 000.

Hi, I am an owner of a 2011 Kia Sorento . The car I own has been giving technical problems such as the illumination of the Airbag warning light (red) as well as the AWD warning light (yellow). When i sent the car in for service (Mid December 2016) I was told that the AWD warning light was to be ignored as there was nothing wrong with the AWD system. I was worryingly informed that it was a wiring problem that caused the AWD warning light to illuminate. Disappointingly, I was informed that due to the absence of a wiring technician, my problem could not be solved. The sales manager had told me to send in my car a week later. After sending it a week later, I was only regretted to be informed (10 days later) that they couldn't fix the problem, instead they came up with a solution to replace the whole wiring for a cost of RM6000. I was reluctant to continue with the replacement, hence they had to assemble back the car after dissembling it for inspection. I had the fear that the assembling/dissembling of the car would lead to persistent issues in the long run. My thoughts had came true several months later as the car is having some problems which i believe was result of the dissembling/assembling of the car. The problems I am facing to date are :
a) Illumination of Airbag warning light and AWD malfunction warning light.
b) Right front blinker does not work
c) Right blinkers (rear & mirror) blinks faster than usual
d) front right headlamp does not light up.
I beleive it is unfair for me to pay any amount as this problem was detected during the warranty period and due to the unefficiency of your staff as they could not solve this problem during the warranty period.
I therefore seek damages for inconvenience caused on my side and also I seek the repair cost to be sustained at your cost.
I am very much disappointed as this is my second time writing this, as my previous compliant, sent on Sunday, January 15, 2017 11:33 PM had yet to receive any actions.

Dear Head of Customer Service Centre Department,

I'm the owner Cerato K3 with Car Plate number WA 3291 C. I had make a major service at Naza Kia Malaysia Sdn Bhd - Glenmarie Branch on 16th May 2018. During the submission, I had mention to your staff at the counter regarding on my "whole button at steering wheel & Hon not functioning. It's happen so many time since from I doing service at NAZA KIA Chan Siow Lin from last year, until today I'm suffering on this stupid issue.

Remarks:-
- 40, 000 km - Complain, but no action.
- 60, 000 km - Complain, but still no action

I had remind them again during on my submission on that day to look on this problem. The feedback I get it from staff at the counter is not reasonable and not relevant answer. They cannot fixed my problem because of I had make service at outside before this. That it's true, but the thing is what are related with changing of the normal service (basic items service) and my component system? And they ask me to pay for that for this cost"Clock Spring ". The bad thing is, I need to waiting another 1 month because the stock need to order from korea. How sure is that the stock will get within on that period? That staff ask me to make a complain direct to HQ. I really disspointed and can't accepted the way your staff revert the answer to the customer.

I really hope, the management will consider to proceed my request for repairing for the"clock Spring" without any charges because my car still under warranty. I really appreciate you can solve this problem and I waiting good news from your side.

If you have any question, please do not hesitate to contact me back.

Thank you & Have a nice day.

Regards,
AZLAN
[protected]