Kay Jewelers

I bought a pair of alexandrite earrings. When they were looked at by a certifiied gemologist, the stones were of two diffent grades and the quality was very low. I paid $760 for the pair and they were worth around $300. When I went back to Kay's Jewelers in the Northeast Mall (Hurst, Texas), I was told that there was nothing that they could do about it. They did say that the stones could be sent back to their jeweler and replace the stones but at a higher cost. The person working there told that I got screwed out of the money and there was nothing that could be done about it. I told him that after I pay off my bill, I am not coming back to Kay's Jewelers.

I was very excited about getting engaged. Now I'm pulling my hair out because Kay Jewelers promised me my ring would be in today. It never arrived. They told me a week ago [protected]) that my ring would be ready on March 1st. It's even written on my reciept. Today is March 1st, and the only thing I was able to pick up were sorrys and excuses. I planned on proposing tomorrow and I can't afford to rearrange reservations and events, or repay for deposits I've made for our special night. The manager tells me it will be there on the 5th now, but my week has already been ruined. Thanks Kay Jewelers; this moment in my life is supposed to be memorable. I guess I won't forget this crap.

I have been dealing with Kay Jewelers since Aug of 2009. They have lost both my fiance and I's rings. When they finally got mine in it was actually ruined. (See pic below) We were informed shaddy information on how to get a new ring. (My fiances ring had diamonds in it. They would not cover the diamonds w/insurance so the lady told us to just call and say he needed a "new size" if a diamond had fallen out. This way we would get a brand new ring with all the diamonds in it) They barely have given us any compensation, and everytime we have gone into the store there is another problem. We figured by switching to another Kay Jewelers maybe the problem would be fixed, but we were wrong. This is definitely an internal issue. We have tried calling the corporate office and it seems there is never a manager available. When they finally are you get a small compensation for your months long issues. I have finally contacted my local news station to see if I can get this resolved. I will most likely be returning my engagement and wedding rings and purchase them somewhere else.

I am having arthritic bands put on 3 rings, all 3 rings were sent to Kays repair center, they did one ring only and sent the other 2 back because they didn't know if I wanted it done on them. (did they think I sent in the other 2 rings to keep the one company?) They never called me to check, now it's been a month and I still do not have my 2 rings back. They never call to tell me what is going on, the Customer Service is a joke. I have been buying from them for over 20 years, I WILL NEVER do business with them again. So, if you're smart go to another jeweler.

My boyfriend bought my "promise ring" there, out of the engagement section of the store, but he just bought as a promise ring. The ring was about $2, 500 and it was really beautiful, but wasn't my size. So we gave to to kay jewelers to have them size the ring and the woman behind the counter told me I wore a size 3.5 in rings. I assured the woman that I know my size and I definitely wear a size 4. So against my request the woman ordered my ring in a size 3.5 instead of a 4 like I told her. I went to pick up my ring and what do you know, it didn't fit, so I had them send it back to be resized again to a size 4 like I had been telling them. I really wanted to wear my ring for a family event that was coming up three weeks later so I told Kay Jewelers to please call me as soon as the ring was ready so I would have it in time for the event, they assured me that the ring would be back in just one week. One week went by and still no phone call. Then two weeks went by and still no phone call. After the second week had passed I started calling the store, every time I called the store a woman would tell me that someone was going to call me back. I called about five times a day for three days in a row and still never got farther than telling them my situation. Finally I walked into the store demanding to know where my ring was. A woman came out of the back and explained to me that it was not their fault it was their "UPS" guys fault. She explained to me that two weeks ago their UPS driver lost a ton of rings, mine being one of them. I asked her how long it would take for her to get me another one and she said with attitude "well that all depends on if you even had insurance on the ring". I let her know that YES, my boyfriend bought insurance on my $2, 500 PROMISE RING and she still treated me with such disrespect. I called my boyfriend and he came down to the store and the woman was still incredibly rude and made comments about how young we were. Finally we demanded our money back and told them they can keep the ring that will replace the lost one. We walked straight over to Helzberg Jewelers and he bought my replacement promise ring there. Helzberg was so nice and so helpful, they really build a great relationship with their clients, so much so that for EVERY holiday my boyfriend buys me something new from Helzberg Jewelers. AND he just purposed to me with a beautiful 2 ct ring from Helzberg Jewelers! Kay's treated us like trash because they thought we were young to spend any money that they would miss there if they lost us as clients. Well little did they know that we were the type of people to spend $22, 000 at a jewelry store in just 3 years. SO DO NOT GO TO KAY JEWELERS!

I purchased a $450.00 men's argyle bracelet. My fiance wore it four times. The pin in one of the links has popped out. Because it is a little over 3 months since original purchase Kay Jewelers will not replace but send it to Russell Simmons to fix? I don't get it. The manager even said it looked like a manufacturers defect and I should be able to get a new bracelet. To my disatisfaction I was advised by customer service agent Kathy ext. 2665 this cannot be done and it can only be "sent out to get the pin replaced and "hopefully" it will not happen again. WHAT HAPPEND TO CUSTOMER SERVICE? I have been a customer of Kay Jewelers for more than 15 years. I will NEVER buy anything from them again.

I don't even know where to start describing my disappointment in this store. I brought in my engagement ring two weeks ago to be re-sized. The ring was my grandmothers engagement ring. She had worn it for the 53 years she was married to my grandfather and it's emotional value is greater than I could ever communicate. When I took it in I explained it's importance to the employee working on my case. Anyway, this morning I received a call from a Kay Jewelers employee who said that on behalf of the company she was sorry to tell me that somewhere during the shipping process of sending the ring to their lab it had gone missing and they have lost the ring! She said they have "looked for it" as if it might be under someones car seat, in a large stack of mail, or accidentally thrown in the trash. She said they were looking at options to "replace it." Honestly, I don't care if they give me 50 cents or 50 million. It. Does. Not. Matter. There is no way they can replace the sentimental value of a ring that represented a lifetime of love and commitment between my grandparents and the future of my fiance and myself. The loss of this ring feels like loosing my grandmother all over again. I have no words for my feelings of grief and disappointment. Any company that treats the most valuable and cherished possessions of other people this way should be ashamed. I would think carefully before trusting them.

I was given a ring for Christmas, I needed to have it sized. They have signs up stating free sizing. But told me there is a $15.00 Charge I said but the sign says free sizing. They said well you didn't get the extended warranty. Ok I guess I understand. My guy has gotten so much jewelry from Kay over the years. But...
They filled out my form and I left. I called a few times over the next week or so. They promised the ring on 1/15/11. I called on 1/14/11 the girl said it just went out.

I waited for a call. No call. While I was there dropping it off I heard a girl behind the counter calling someone to say your ring is here it has been sized and ready for you to pick up. I thought great they call you when it is ready.

I called again like the 17th no ring yet.

Finally I went in 1/29/11 gave the girl my yellow slip -- she said oh the ring is here, I need $15.00. I said I am not happy. No one called me, I have been waiting and I don't feel I should have to pay the 15.00 just the principle. The manager came over and said I can't have the ring unless I pay the $15.00. I said you just lost a customer. They said sorry you feel that way. They could care less about the customer.

This is a letter I sent to Kay Jewelers. They have still done nothing to help.

Until three days ago I believed Kay Jewelers worked from a place of genuine desire to contribute to the most important moments in peoples lives. I'm disappointed to convey that my recent experience has shown that not only has Kay grossly lost sight of that mission but it has lost sight of simple human decency. I am horrified, hurt, and hungry for communication from the company.
Three weeks ago I brought my engagement ring in to Kay Jewelers at Northgate Seattle, WA to be re-sized. Four days ago I received a call stating that the ring was missing. This ring so carelessly misplaced is an old family treasure which belonged to my grandmother. She was an incredibly important influence in my life and that ring symbolized a 53-year marriage filled with love and commitment more profound than most ever dream of knowing. It was an honor for my fiance to offer it to me and a blessed representation of our future together. And then you lost it.
My fiance and I are devastated over our loss but we are striving to find peace and move forward in our celebration of this special time. In that vein I have been presented with limited possibilities for compensation. Kay has offered me store credit with the option to either recreate the ring or purchase an existing one from the collection. I'm aware this is store policy but I beseech you to think about what this means for me. Instead of wearing a ring I associated with my history and future I would have to wear a ring I could only associate with your company. What makes any diamond wonderful are the memories that surround it. If I accept a ring from you – no matter the size or shape – the only memory I will have is of this experience. Please don't ask me to wear this memory.
I have been to the store multiple times, called costumer service numbers, and left voicemail messages but I've encountered only resistance and silence. This letter is another attempt in my painful struggle for compensation. I see two reasonable options:

1.You have valued my ring at $999.00. I would like to receive that in monetary form so my fiance and I have the freedom we deserve to find a ring that is meaningful to us.
2.If I must choose one of your diamonds I will do so with the condition that it be appraised (at your cost) by a jeweler un-affiliated with Kay. After my experience I went online and looked at other customer reviews. Web Sites are crawling with complaints about the quality of your work. This leads me to further doubt the competency of your company. As a result an appraisal is necessary so I may be certain I'm receiving the full value of compensation.

Lastly, I urge you to re-think the manner in which you treat costumers. At every point I have been met with people who did little more than spout back policies, offer hallow apologies, or informed me of the “rarity” of the situation. While fine, tooting that particular statistical-horn is cruel and unhelpful. There's a phrase I keep hearing from associates: “We are human, too.” It's a lovely thing to say, but if you lack the compassion to make a sincere effort at helping someone, it's only an empty sentiment. This cold, flippant treatment of my grief feels intensely more unsettling than the loss of my cherished ring. Mistakes happen; they are forgivable. It's not their absence but the willingness to correct them that make a person, or a business, respectable. Unfortunately, in this case the effort to make amends feels inadequate, insulting, and utterly appalling. So while the options I propose may not be your store policy I hope you will consider them regardless. Policies are created to protect you legally. They are only your baseline; your minimal, committed requirement. However, they do not prevent you from examining individual cases; especially ones as “rare” and as grievous as this one. I implore you to re-examine my situation and ask that you act as a caring human being would.

Regretfully,
Hannah

Recently went online to apply for jobs, and came up with Kay's website, and under careers it was a job opening in one of the stores in my area, i was happy so I applied and also went there to apply in person, I had experience and very knowledge about diamonds and jewelry. stayed around for while I was waiting for the manager to arrive, and looking for something to buy, and the sales associate one of them had no idea which one was garnet or ruby?, and she works there I wondering how can she be working, so the assistant manager schedule the interview that Monday I went there for my interview, when I got there the manager gave me look and with a tone she told they weren't hiring at all, which i explained it was kays web,
and confirmed couple days ago with his assistant. he ask to be transfer to another store due to the same problem, the manager was turning down applications from Whites or Hispanic only black like her,
the point is when she look at me notice Am not black!, all the employees are African American, am not racist, but it was obvious she wanted another black person, those people in there with no experience in jewelry, and also rude, my friend went looking for an inexpensive gift under 100 the sales person refused to help and kept showing things over 300, they ignore my friend with an attitude like my friend did not have money, and also no one wants to go there because, sadly you feel that u did something wrong to them, and their attirude.
Kays Jeweler should know about this, for them to say are not hiring just because am not black that is discrimination!
and I have beautiful friends African American and also they are mad for what happened to me. I speak 3 languages, smart, but not black?, they have a problem and issue, the manager should not be there and be a racist, and sad my friend called today and ask if they where hiring and they told her YES!, I am thinking to file a complaint for discrimination

I was proposed to in September of 2010 with a beautiful solitaire, princess cut, white gold engagement ring. There were 3 tiny little little occlusions in the ring that only I would have noticed. One tiny brown speck in the center and two tiny brown specks in each of the top corners. But they were hardly noticable at all, and I didn't care, I loved it. My boyfriend at the time did a wonderful job choosing the right ring. We were happily engaged for about a month and then I noticed that I could here my diamond shaking when I moved my hand. Luckily my fiance was smart enough to get insurance. Or so we thouhgt. I sent it in hoping I would get it back in time for Thanks Giving. I really wanted to show all of our family members my new ring and my wonderful new fiance. But low and behold the "Repair Shop" cracked my diamond while tightening the prongs. So I had to wait until they could ship me a new diamond to replace the one THEY broke. That took at least another two weeks. I could not even begin to tell you how excited I was when my fiance finally pulled my ring out of his pocket and I got to wear it again and have it for Christmas, since I didn't have it for Thanksgiving. I went through the night waiting to get home and see it sparkle in the light. Except for when I got home and saw it in the light I noticed this big, huge crack in the center of my diamond, it still had that crack in it. Furious, I brought it back into to Kay Jewelers and explained to the lady what I had observed. She told me that it was not a crack it was an occlusion. I told her I would like it if I had the same kind of occlusion that my ring had before. She told me that she could send it back in and see what they send back. I was glad to have the diamond replaced but sad that my new promise date was December 29... FOUR DAYS after Christmas! Holiday number 2 gone. Waiting impatiently a week after my promise date, I finally gave them a call friday January 7, to find out they had a diamond for me to approve. FINALLY! So I went in and gave the diamond a looksy to find out that it was the same huge crackly occlusion. This time blazing with fury, I told her that if I don't get the same looking diamond I am finished. She gave this number to call [protected]. I spoke to a man named Jim who proceeded to tell me that he had to call the store and the shop and that he would give me a call at the beginning of the following week with a reason for me to stay. Now it is friday of that week... No call. I called the local store that I have been working with and asked how I can get my money back. She told me that she was personally talking the diamond room to get me a good diamond, and that I can still call and ask for my money back and to give her call to tell her what happened. So I then called Jim and told him that I wanted my money back and he told that is impossible. I'm past the 60 day policy... EXCUSE ME! I didn't have my ring for 60 days before I had to send it in for repairs. He also told me I have to deal with what they give me it is the same quality. BULL! I told him he never called me back and he continued with, "Well I couldn't help that I was out all weelk ill. OK?" I could hear his neck jerking with attitude. He is the most rude, sarcastically appologetic "Customer Service Rep" ever. I don't care that he was "sick", He was in today. He could have called me then. This whole thing is bull, I shouldn't have gone, Thanksgiving, Christmas, New Year's, and my birthday with out my engagement ring like I did, all thanks to Kay Jewelers "Repair Shop". I am only going to be engaged once and I will never get that time back to remember showing all my loved ones my ring. Every Korrupt Krime Begins with Kay.

We purchased and expensive engagement ring. Ring was sent back for repairs twice, due to loose stones. Then, ring was sent in to have the 3 bands soldered together, and came back unaligned, had to be sent back. When we went to pick it up, ring was damaged with cut marks all over band. Was sent back, again, to be refinished. Kays would not replace ring, after damaging it themselves, twice in a row. Now, they won't even clean it, because they say the diamond is chipped.

They want over $1.000 to replace diamond. They claim that it was not taken in for 6 month checks, when we were constantly sending the ring in for repairs, that thier repair dept. actually caused!

Now, we call the complaint dept., and all we get is, You signed off on it. The supervisor on duty refused to even speak with me on the phone.

They claim we didn't bring it in every 6 months for inspection, when it was constantly being sent back for repair from damage they caused.

Now, they have no records in the store of some of the times it was sent in, or so they say. They customer service said that they had a lot of customers, and could only keep records for so long. Are you kidding me?

Kay Jewelers — I was proposed to in September of 2010 with a beautiful solitaire, princess cut, white gold engagement ring. There were 3 tiny little little occlusions in the ring that only I would have noticed. One tiny brown speck in the center and two tiny brown specks in each of the top corners. But they were hardly noticable at all, and I didn't care, I loved it. My boyfriend at the time did a wonderful job choosing the right ring. We were happily engaged for about a month and then I noticed that I could here my diamond shaking when I moved my hand. Luckily my fiance was smart enough to get insurance. Or so we thouhgt. I sent it in hoping I would get it back in time for Thanks Giving. I really wanted to show all of our family members my new ring and my wonderful new fiance. But low and behold the "Repair Shop" cracked my diamond while tightening the prongs. So I had to wait until they could ship me a new diamond to replace the one THEY broke. That took at least another two weeks. I could not even begin to tell you how excited I was when my fiance finally pulled my ring out of his pocket and I got to wear it again and have it for Christmas, since I didn't have it for Thanksgiving. I went through the night waiting to get home and see it sparkle in the light. Except for when I got home and saw it in the light I noticed this big, huge crack in the center of my diamond, it still had that crack in it. Furious, I brought it back into to Kay Jewelers and explained to the lady what I had observed. She told me that it was not a crack it was an occlusion. I told her I would like it if I had the same kind of occlusion that my ring had before. She told me that she could send it back in and see what they send back. I was glad to have the diamond replaced but sad that my new promise date was December 29... FOUR DAYS after Christmas! Holiday number 2 gone. Waiting impatiently a week after my promise date, I finally gave them a call friday January 7, to find out they had a diamond for me to approve. FINALLY! So I went in and gave the diamond a looksy to find out that it was the same huge crackly occlusion. This time blazing with fury, I told her that if I don't get the same looking diamond I am finished. She gave this number to call [protected]. I spoke to a man named Jim who proceeded to tell me that he had to call the store and the shop and that he would give me a call at the beginning of the following week with a reason for me to stay. Now it is friday of that week... No call. I called the local store that I have been working with and asked how I can get my money back. She told me that she was personally talking the diamond room to get me a good diamond, and that I can still call and ask for my money back and to give her call to tell her what happened. So I then called Jim and told him that I wanted my money back and he told that is impossible. I'm past the 60 day policy... EXCUSE ME! I didn't have my ring for 60 days before I had to send it in for repairs. He also told me I have to deal with what they give me it is the same quality. BULL! I told him he never called me back and he continued with, "Well I couldn't help that I was out all weelk ill. OK?" I could hear his neck jerking with attitude. He is the most rude, sarcastically appologetic "Customer Service Rep" ever. I don't care that he was "sick", He was in today. He could have called me then. This whole thing is bull, I shouldn't have gone, Thanksgiving, Christmas, New Year's, and my birthday with out my engagement ring like I did, all thanks to Kay Jewelers "Repair Shop". I am only going to be engaged once and I will never get that time back to remember showing all my loved ones my ring. Every Korrupt Krime Begins with Kay.

I stopped in with a friend and we were helped by a WONDERFUL sales lady named Jessica. She is the ONLY positive aspect of my recent visit to that store. She was amazing and just about had me talked into a nice ring. She sadly had to leave as it was the end of her shift (it seemed like maybe she'd be in trouble if she stayed any longer) so she unfortunately referred me to another sales lady.

I was told I could actually take the ring home to show my husband before I decided to order one since I was a previous customer (I was planning on having one ordered in white gold instead of the yellow it came in). I was told I needed to update my account, and she starting asking questions to do so. While she was asking these questions I decided against taking the ring home to show my husband, and told her I would just come back in the morning and bring him along.

Shortly after that another lady who had been standing there this entire time got on the phone, then started asking me if my work number was correct, because the person answering didn't know who I was. I had no idea why she was calling my work to begin with, and had no idea who she could be talking to as it was a Saturday evening and the office was closed. It turns out she was calling my supervisor (who had the office phone forwarded to his cell phone) asking if he knew a "Ms. X" (which was my MAIDEN name that he does not know me by, after I had just given them my "updated" name a few minutes prior to that!) He said they called him 3 times in a row and never identified who they were or why they were calling! I had to explain to him what was going on, completely embarassed, and apologize to my supervisor.

I could not believe that "updating my account" was actually them running an unauthorized credit check! I WAS NEVER TOLD THEY WERE GOING TO DO A CREDIT CHECK, AND WOULD NOT HAVE AGREED TO IT IF THEY HAD. I was only told my account information was being updated and even if I was going to purchase something it would NOT be on a Kay's card or any type of Kay's payment plan. To add insult to injury I received a letter in the mail yesterday stating that I was denied credit because my employement couldn't be verified!

Sadly for Jessica I nixed the idea of going back the next day after this ordeal. The other ladies that "helped" me were cold and snooty, and did not communicate well at all, with me or each other. I am extremely disappointed by the service I received and furious that my credit was checked without my knowledge or approval. I have a great credit score, and I only hope this has not hurt it. I will NOT be going back!

My husband purchased a gift certificate from Kay Jewelers. Things changed and now we have no use for the certificate. When we wanted to return the gift certificate they told us that they cannot refund us the money. In their return policy there is nothing that says that a gift certificate cannot be returned. It says only that the refund will be given in the form of a check if the cash is not available (we used cash). What a scam of a company! I am going to write an official complaint, and I don't care how long is going to take, I am going to get my money back.

my husband purcxhased a wedding ring set for me on 8/14/10 at the kay jewelry store in poughkeepsie ny with our jared credit card we have been making payments since then on our purchase ..i noticed that the diamond fell out of my band on 12/11/10 so i notified kay's and the man that i spoke to told me to bring it right in and that they would exchange it for the same ring so me and my husband went up to kay's in poughkeepsie the man was busy with another customer so the other employee female just got back from break and told me and my husband she will be right back to take care of us in the meantime the manager that sold us the ring was with another customer she had no idea what was going on anyhow thw female employee returned and we explained that we had just purchased the wedding set and the diamond should not have fell out she agreed and said that she would replace it at that moment on her way to walk over to the ring case she say's oh wait i'd better ask my manager first she interupts her manager with the other cutomer her manager looks at me and my husband and relizes that we were afro american and tells her female employee to call customer relations i asked why did they have to take us though all the hassle we have a good policy we paid for the replacement plan if anything shpuld happen to the ring the female employee say's to me and my husband how many times has the diamond fell out we looked at her and said this is the first time she assumed that we had been taking the diamond out of the ring anyway the manager was very nasty and said all i can do is send it out for repairs and you won't get it back until new years eve she called customer relations to see what they were going to say about the situation i really feel that me and my husband should not have to be put through that kind of discrimanating abruse.from anyone. i would like something to be done first of all the diamond should not have fell out from the beginning i only had the ring for 4 months please email me back asap on this matter my email is [protected]@yahoo.com my name is mrs james h brown 3rd

I had received a Love's Embrace necklace with a silver chain for Christmas one year ago. Recently the chain on the necklace broke. I had a full coverage lifetime warranty on the necklace, so I took it to the store to have it fixed and they told me that the link on the chain would be repaired and that it would be about three weeks before it would be finished. The store called me yesterday and told me that the necklace was fixed so I went to pick it up today. When I got to the store and the sales associate got my necklace, I looked at it, and the chain was black and looked like someone had welded it together. Instead of fixing the link in the necklace, they just solder the chain and it had a big lump in the place where it had broke. I looked back at the associate and told her that that was not what I wanted done to my necklace and that I was not taking it home looking like that. She told me that she could send it back, but it would probably come back looking the same way, and I told her that that was unacceptable, and if that was the case then I would be expecting a new chain since mine would be ruined. She then told me that if it was her that she would just buy and new chain and I told her that I was not going to buy a new chain because they had ruined mine, and that my warranty covered that. She proceeded to be rude and fill out my repair form and send it off.

I went to Kay for the first time to buy an engagement ring. I had a 1.5 carat center already and wanted 4 pink diamonds added to a band that i was going to buy there. the center stone was in a ring already and we wanted to replace the center in the existing ring with a ruby. I also traded in a 1/2 carat diamond for the band but they had to take it out of a ring. I went ahead and bought a 1 carat wedding band to go with it as well as one for myself.

They Said it would be no problem to do everything but they needed time to find the pink diamonds. I asked if they could put some pink sapphires in it that look good unitl the pink diamonds came in and they said no prob. It was an issue because the diamonds were set in a channel and they said it would cost extra but they would cover it. I was a little unhappy at the customer service at this point because they all seemed rude and talked down to my fiance and i like we didnt know anything about jewelry or money.

After 3 months (YES 3 MONTHS) i recieved a call that the rings were in and done. I recieved the engagement ring and both bands. I asked where the other 2 rings were and they didnt know. I looked at the engaugement and it looked like costume jewelry. The pink sapphires looked plastic and probably the lowest quality sapphires they could find on the floor. There was also a sapphire in the band and it looked the same way. The band and the engagement rings were different sizes when they were supposed to be a sz5. One was about a 4.5 and the other a 5.5. My band looked okay at first but i tried it on and it was too small (i'm a sz 7.5) as it was about a 7. The channels on the engaugement were not straight and had metal on the diamonds and the channels were wavy.

We sent it all back for rework. About 2 weeks later i get a call that "your rings are in" so i go up there and they are the other two that were missing.. The ring i traded the stone in was beat up, scratched, and it looked like someone took huge pliers to take the diamond out and the ring was ruined. The other ring looked good with the ruby in it but thats all they did to it.
I asked where the other ring and bands were and i was told they were being worked on and they didnt know when they would be in. I complained about the ring being torn up and i was told that they send their jewelry to a third party jeweler and there was nothing they could do.

2 More weeks i get another call for the rings..

the channels looked better but the pinks were un touched.. We gave up and decided to wait on the pink diamonds to come in before they messed it up any more. Tried it on and mine barely fit, probably a 7.25 instead of a 7.5 but frusturated we just placed it in the box. My fiance tried her rings on and guess what.. still didnt fit.. the band needed pinks too so we just placed it in a box and forgot about it too.. Sent the engaugement ring back because it was now to big and still not the right size..

Let me note that we have both bought several rings and we know our size!

5 weeks later (YES 5 WEEKS) we get a call that the ring is in. We go in and she tries it on .. Guess what, its even bigger than it was before. We complained about the 1 month wait time for the jeweler and the quality of the work but again we were told that they had to send it to that third party jeweler and there was nothing they could do for us but have it reworked once a month until it was right. Pissed off we gave up and she wore the ring with tape around it so it would fit.

oh and still no word on the pink diamonds other than the guess that it was going to be around $7k for all of them and the work to be done.

I decided to go to Helzbergs (always happy there but they wont buy diamonds like Kay did) to get my pinks. In 3 days they had top quality pink diamonds in. We looked at them and paid for them. they were $4k instead of the $7k Kay told us. but we arent finished yet!

The rhodium plating didnt last 3 weeks before her ring was yellow. I have never seen this happen so quickly!

I go to buy another band for her ring but Kay wont take back the one they screwed up because it had been modified.. Yes, they modified it by placing the pink sapphire in it and now wont take it back. We complain for 3 days. On the third day we just figured to buy another band from them and switch out the modified one because "the width wasnt the same." Customer is always right so we finally get them to take it back and replace with a new one with all diamonds but only after they complain that they are taking a loss because the cost of the sapphire os less than the diamond. I just tell them that it was all theirs and i didnt pay more or less for the crapy plastic looking sapphires. It all pans out.

We take the 2 new bands and the engagement ring to Helzberg and they size everything, solder together, and place the pinks diamonds in the channel for $350 and it was done in 9 days. We see it and it looks like it should, a $13k ring! I was amazed at how it looked and it didnt look like costume jewelry anymore! Its been about 8 months now and it still looks good, rhodium still looks good, and we will never buy or let Kay work on anything again.

But first, we get married! Thanks! ;-) My ring is still the wrong size, and i noticed it is egg shaped and not round. I had never worn it before and we didnt think to have it worked until the day after the weddign when i noticed it (it was in the box the whole time). I look at it and the shank looks like a chevron rather than the ring looking like a band. The inside has very deep scratches going through it and it actually makes it rough on my finger when it moves. There are flat spots and dings on it from the jeweler and after 2 weeks of wearing it, looks yellow.

We will be taking my ring to Helzberg to have them fix it. They have quoted $300 to replace the shank and for everything repaired on it in less than 1 weeks time.

It juse reminded me to tell everyone not to shop at Kay because they dont care about their customers or the quality of the product they sell. They only care about gettign their garbage out of the case and out of the store. If you're in the Wichita area, go to Towne West mall and shop at Helzberg Diamonds! they have a GREAT jeweler and will work with you!

This is what I wrote to their customer service dept after my experience there!

I wanted to inform you that the customer service I have experienced in your store was by far a disappointment. I am a sales manager myself and never experienced customer service as bad as your Tanforan location in San Bruno. My friend and I went there on Tues. July 27 to purchase a ring her sister. Upon getting there we were not greeted by anyone, no one assisted us at all! We waited for over 15-20min before I had to walk up to someone to get assistance. Then upon finally getting an associate and asking her if she could show us the ring her sister wanted she became very snappy and pushy. Not giving us a chance to look at the ring only focused on getting us to open an account. I do understand pushing sales and trying to make something happen with the customer, but in no way should you repeatedly nag a customer to open an account after she has told you no over five times. Then once my friend told her she wanted to pay in full the associates whole demeanor change and she tried to convince her that she needs to save her money and open an account. After this another associate comes out (who was not there to greet us or help us earlier) and then starts to ask me if I have an account and if I would like to open one and when I decline you can see her get an attitude and she then became even more aggressive with me and continued to ask until I had to give her a stern NO! I feel your company should know this because you did lose a sale that day because of two overly pushy, aggressive, and not well trained associates. I hope your company looks into a new training program or into hiring new associate that know how to control their attitude and know how to interact with customers in a manner that makes them want to come back again and not write a letter to customer service. I was not able to get their names, nor when I asked for a business card would they give me one. We were in that location at around 8pm that day and it was an Asian lady who finally came over to us first and then a Caucasian lady who had the attitude with me. I really hope you take this letter into consideration because I am sure me and my friend were not the only ones who were treated like this.

My husband bought our wedding rings from Kay Jeweler last April right before our wedding. Here it is over a year later and he has bent his ring and we need to use the warranty for a repair. He takes in his ring and is told that it isn't the 14k gold 4mm band that it is actually a sterling silver 4mm and cannot be repaired. Needless to say we are pissed because we spent $200 on a white gold band only to find out it is not what we paid for. The manager tells him there is nothing he can do and we need to speak with corporate. Corporate tells us that they don't sell sterling silver bands so they can't verify that we aren't trying to scam them. They can try to get us half off of a new wedding band though, because you know the first thing I want to do is buy more jewelery from a store that has already sold me something fake.