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Kay Jewelers

Kay Jewelers

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2 273 complaints
87 resolved 186 unresolved

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Kay Jewelers reviews & complaints 241 - 273

Kay Jewelers complaints 273

Kay Jewelers - unethical behavior, defected ring

My boyfriend purchased a morganite ring for me back in march of last year. It was sent back for repairs more often that I wore it! 1. Sent back because there were loose stones, 2. Two weeks later I lost a stone and they sent it back. When I got it back the stone was half the size of the other stones and not even as tall. They sent it back. 3. Get it back again and the stone is a different shape and too big!! The manager had absolutely no sympathy for the defected ring or that this has been my 4th or 5th time back! Was it because we spent $450 on a ring??? She said I could choose another ring or get the same one. I absolutely loved that ring - so I got a brand new one. I got it right before christmas and january 9th - the ring is missing two stones. I talked to a manager who said I can do an exchange and get a new ring. When I got there I dealt with the same manager as I did before, again she had absolutely no interest in helping me, pushed me into another ring. It was like I was wasting her time. She made me feel so uncomfortable and was unprofessional. She had no interest and by then I was so irritated by her behavior and treatment I said fine, ill take this one. (a new ring). I am so unhappy with my service there and not happy with the new ring - that is too big!!! It is not my fault that the ring was missing stones, or that there had been so many issues with it. I would have expected that wherever they were sending it to be fixed took appreciation in their jewelry and did it the right way! I do not deserve to be treated that way for the company's defected materials or controlled and uncontrolled problems. I was not rude to them, I did not raise my voice to them, as I knew it was no ones fault, but to turn around and be treated that way is bull, absolutely inappropriate and unprofessional. We have bought all of our jewelry from kays and now will go elsewhere.

Kay Jewelers - customer service

Today 12/23/2016 Rude customer service! I have had a Kay card for quite a few years now. Previous purchases have never been a problem until today when I called the store located in the Regency...

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Kay Jewelers - credit

First of all i called customer service and was told my account was closed because i paid late. Second of all i have bought 3 rings and was about to upgrade and the lady at kays jewlers here in corpu...

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Kay Jewelers - customer relations

My husband wanted to buy me a diamonds in rhythm necklace from Kay Jewelers so we went there and while looking at them I said it would have to be at least a 1/4 carat center stone for it to be seen. We picked one out but the chain was SUPER fine. I told the worker that it was much too thin to trust it to hold a diamond pendant. He repeated told me that it was very strong and that I should pay for the lifetime warranty so if anything did happen it would be replaced. I asked, "even if the chain broke and the pendant was gone?" I asked three times. My husband, having seen the commercials really wanted me to have it. He paid over $900 including the lifetime warranty.
Two weeks later, while shopping he noticed that my chain was broken. My heart sank and tears started to floor my eyes. We looked everywhere, for hours, and couldn't find the pendant. Finally, as a last hope we called a shop we had stopped at on our way and thankfully they had found it. I brought it back to Kay Jewelers, which is over an hour away from my home town. They would not replace the chain. They could only repair it. I told them that it was too thin and would not securely hold the pendant. I was told that I should buy another chain then, but would not be refunded or credited the cost of the other chain. I told them that the diampnd was almost lost. I was then told that if it wete lost they would not have any responsibility to help me. They are not responsible for lost diamonds. I was livid! I explained what i was told, but was told the sales person must not have known the details of the warranty.
Anyway, they had to send it in, plus the pendant was scraped from falling in the ground, so they were both sent off for repairs. It took two weeks. When I got them back the chain was much shorter and it didn't even last a week before it broke again. I just went somewhere else and bought a better chain. As for the warranty, I will never go back there again so I hope the pendant stays in tact.
So disappointed! I will never but anything from Kay Jewelers again! I tell everyone I know not to go there.
And I saw a diamonds in rhythm necklace that had a 1/2 carat center stone for under $500.
In my experience Kay Jewelers had the worst customer relations, and the quality of their chains and employees is horrible!!
I will stick with Helzbergs! They have always taken great care of me and everything I've ever bought from them.

R. Mora

Kay Jewelers - anniversary band, men's wedding band and

2012 bought an anniversary band, men's wedding band and white gold necklace. One month diamond fell out of ring, replaced ring for me, year later necklace broke, 2014 my husbands ring broke in half, had to pay 40$ to have it replaced. Last week anothe diamond fell out of my ring. No I did not have it insects every 6 months like I should...however to replace one diamond out of 14, it is costing me 150$ which extended warranty to set diamond and polish but that equals out to be 2100$ if I replaced all 14 diamonds which is 600$ more than I even paid for the ring. I feel I am being ripped off. No way my jewelry purchased at Kay jeweler a should last me less than 3 years

Kay Jewelers - benefits

I work for this company and they do not help get anything figured out. I signed up for my insurance and they charged me a back pay for a month I didn't even use/technically have the coverage since I signed up a day before the dead line. I called to get it figured out since I have a child to provide for and they pull almost my entire check from me, they told me that's how it's done with benefits they make you pay back from the time of your open enrollment if by chance I had seen the doctor which I had not seen since I hadn't signed up for insurance. When I asked about cancelling the lady informed me I was not able to cancel my insurance until the next open enrollment date due to some federal law crap, I'm not sure how a company can make you keep an insurance that you no longer want because of their shady practices and unwillingness to help make it right when the information was never clearly described.

S
May 06, 2016

Kay Jewelers - terrible company

Ordered some jewelry from Kay Jewelers and one ring was too big, so I contacted them and asked for an advice. They said that I sent them the correct measurements and they will resize the ring for free! Seemed like a great deal so I gave them all the necessary information and sent the ring back. They said that they need approximately two weeks to do that. Two weeks later I asked about my ring and they said that they needed some extra time. Then they just stopped replying to my messages and since then I hear nothing from these scam artists! I just hope others take a lesson from my terrible experience.

Kay Jewelers - horrific customer service by management, corporate customer service and terrible craftsmanship

Have placed several complaints as well as reached out to corporate and have yet to receive any sort of resolution despite the company stating they would address the issue. Sales associates not...

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R
Jan 12, 2016

Kay Jewelers - unethical behaviour

Purchased a wedding ring from the Kay Jewelers in Plano, Texas. After buying the wedding band I had to send the ring in to get properly sized with the band. I currently live in Lawton, Oklahoma, and...

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Kay Jewelers - customer service

I work overnight, and dropped off a watch for battery replacement and a link removal about 5 weeks ago. Not only did I NOT receive a phone call to inform me that it was complete, they were closed today at 1115 am (January 10th 2016) due to an inventory. I feel completely frustrated by the complete lack of preparation on this locations behalf. Why should I have to wait, when the store should be OPEN, because the staff did not accurately prepare for something that they've known was coming? I've already waited 5 weeks, and now I have to cut into more of my sleep time to come back on another date because they were closed for inventory. I had an online chat with "Odessa" and all that I received was an "I'm sorry for your inconvenience". Your customer service is possibly the worst I've encountered in a retail business, which is my field of work. Sorry does not get me my watch back, nor does it get me my sleep. I've never had a single issue when performing my inventories, which makes me question the staff and their capabilities. Once I get my watch back, I will never do business with this company again, mainly due to their ignorance towards the consumer. "Sorry" does not cut it when someone is as affected and angry as myself, and I can assure you that everyone I know will be informed how absolutely terrible this company is, especially in regards to customer appreciation and service. I would like to speak to someone about how to resolve this. I want my product back, and I don't expect to have to set foot in their doors again.

Kay Jewelers - account being closed

I'm very unhappy with kay's jb robbinson and jared's i had a credit card with all three of them and i did not owe anything on my kay's account and they closed my account out i do owe on the jared and jbrobbinson account and they closed them also only because i was late on my payment twice due to being in the hospital having surgery and i did get my payments back on track and they still closed all three of my accounts . I think its pretty sad that they did this they told me that they redo your credit information how can they redo your credit information when they didn't even ask i think they go to far with this its sad and very disappointing when you paid your bill on time and owed nothing to kay's and they still close your account .

Thsnk you what's wrong, for your generosity in bestowing your superior knowledge on the rest of us poor wretches. I might have otherwise remained confused on this point for the rest of my sorry life

They are all part of the same company.

"and they closed them also only because I was late on my payment twice" Funny how that works.

Kay Jewelers - diamond ring

I purchased a 2 carat diamond ring 3 years ago. I have lost anout 8 different stones out of it and keep having to take it in for repair. Today they finally stated it wa excessive so they called their customer service department. I was then iformed that I can trade the ring in but have to purchase over the amount I paid. I started looking and found one I liked but I did not want to have to pay $1500 more for it This was after a sale price and discount. I told them to fix my ring again. I get home and look on line and I could have bought the ring I was looking at cheaper on line. I have spent thousands of dollars at this store and they do not treat returning customers good at all. All I want is my ring that I do not have to wait 3 weeks for everytime a stone falls out. I do not think I will ever buy anything from them again.

R
Oct 15, 2015

Kay Jewelers - wedding ring

The absolute worst customer service of any company I have ever encountered! Without writing a book, my wifes wedding ring has been sent for repairs and returned without anything done, resent and so on! This has been very trying for her and me as well! They will tell you anything you want to hear to your face, but reality is they are terrible! When asked for answers the reply is " Like we are sooooo sory for that" Trying to get on the phone with managers is next to impossible and after HOURS there was NO follow up! Buying from KAYS has deffinately been one of my bigger mistakes!!! I only pray people read these complaints before going to their store and look elsewhere.

Kay Jewelers - terrible service and repairs

I am very dissatisfied with kay jewelers period! I have my rings inspected every 6 months. I have a ring that was bought in 2006 and since the time it was bought it has to have diamonds replaced EVERY time I go in for inspection. It is a four tier ring with a diamond on each tier..It was the first ring my fiancée bought for me..First they told me not to wear it but that is why he bought it. for me to wear.He did not buy the insurance because like I said first ring and he didn't think about it. Needless to say..this ring has become quite expensive.But it is beautiful and my favorite ring. Which now brings me to my real complaint. We have bought 13 expensive rings from kays(mostly diamonds). My latest problem is that I went to have my rings inspected in July. 2 rings needed repaired.. My latest ring is a diamond love ring.It keeps breaking on the band.I just picked it up todaySeptember 20.. They had it that long.Said jeweler broke it and couldn't find one to replace. No phone calls.. nothing.As of now will never buy anything from them again.This ring has been replaced 3 times! Too much paper work to send..The order number for love ring is [protected].

Kay Jewelers - do not shop at kay jewelers southridge mall

Do not shop at Kay Jewelers at Southridge Mall in Greendale, Wisconsin. Kay Jewelers is not a good place to shop at Southridge Mall in Greendale, Wisconsin, Because the white women employees who work...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kay Jewelers - engagement ring

We bought a $3000 white gold engagement ring from Kay's. We bought the lifetime warranty also. Only after the 90 day return mark was up did I notice the white gold fading significantly. I didn't have...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kay Jewelers - ring

My boyfriend purchased me an open heart ring, half regular diamonds and half blue stones in October of 2013 at the Kay's in the Mall of NH. I brought it back later that month to be sized to a size 6...

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Kay Jewelers - misrepresentation of retail pricing

My fiancé' ' and I attended a Levin trunk show at Kay jewelers at the Moorestown Mall in NJ. The company brings a large collection of chocolate diamonds to a retail store on a scheduled date. It is promoted as limited special pieces and only offered during certain show dates. We found a wedding ring that had a retail price as $3, 595.00 The sales representative from LeVian said that they could discount the piece to $1438.00. Four months later we see the same ring for $1, 438.00 list retail on sale for $734.44 Boscov's, Moorestown Mall, NJ and also at Neshaminy, Pa.
The sales clerk at Moorestown, said that later on there would be some additional sales that would bring the price down even further to $469.00. I went back to Kay jewellers the manager on duty said she couldn't do anything because retail stores price things differently. I can understand a few dollars different but from $3595.00 to $1, 438.00. Is a big difference what is the true retail ? The so called trunk show was promoted to represent special limited pieces that are sold only on trunk shows. I saw my ring at Boscov's in two different locations. I wouldn't call that limited. When I contacted LeVian they told me that the retail on my ring originally was $1, 797.00. I felted an error was made in pricing, as my ring was priced at $3, 595.00. They offered me a $500.00 coupon towards a purchase at a trunk show only. I countered offered a $700.00 coupon towards any LeVian piece of jewlery at any location. They said, "they could give me $700.00 but it would only be towards a trunk show purchase only." I refused their offer as the merchandise bought at these shows are overpriced to begin with and they would be giving me anything. I think this should be brought to the attention of consumers to make them aware that the items being sold at these shows are not what they promote. The merchandise is overpriced and not special to just trunk shows. I later checked on line and noticed a ton of complaints for Kay jewellers. Their mark up on items is way out of line. This needs to be investigated so other consumers avoid being ripped off. Copies of sales receipts are available upon request.
Please let me know if you can be of any assistance with this issue.
Thank you

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kay Jewelers - customer service / rewards program

My husband and I have both been long time customers of Kay Jewelers. Recently the level of customer service we have experienced has drastically decreased. Two years ago, I purchased a beautiful 1ct...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kay Jewelers - horrible customer service and rings

I purchased my wedding band July 29. I was told that it was going to be ordered (taking a month), then sent back out to resize (expected to be back October 8th). At about the 45 day mark, I feel odd...

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