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1 Nova Scotia, Canada Review updated:

People need to be aware that can provide inaccurate information despite statements that they have certified mechanics providing answers. I read a solution regarding the weeping hole on the water pump of a 2005 Dodge Grand Caravan 3.3L with a solution to change the water pump and instructions on how to do so - for a 3.8L...

Here is what I wrote to them, but wasn't able to submit without providing CC information:

**'Simple Solution' for the 2005 Dodge Caravan 3.3L pump change doesn't work - you need to remove motor mounts and allow engine to drop in order to remove pump even with pulley unfastened and slid back onto pump. The fins on the pump don't allow the pump to drop out/ or the front of the pump hits the unibody - just not enough clearance (and it is spelled 'weep' as in to lose fluid/cry regarding the weep hole) My hubby is a Red Seal mechanic of 25 years, and he told me it wouldn't work but I wanted to try. However there just wasn't any other way to get that pump out in the 3.3L without taking out the pax side engine mount bolts and letting the engine lower - the pump and pulley then fell out on their own. Also it was a 3.3L that was asked about, not a 3.8L as is referenced in the answer.***

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  • He
      20th of Feb, 2009
    0 Votes

    JustAnswer is the largest Expert answer site with more than 15 million registered users and approximately 20 thousand Experts, who help make sure that their peers are who they claim to be through our “Prove It or Lose It” policy. The five-step screening process is as follows:
    1. Tests: We implement tests for each specific category, i.e. A Real Estate Law test that’s different than Immigration Law. Traditionally only 1 in 10 applicants makes it past the test.
    2. Stages: If the Expert passes, typically they start off with a limited account that we call “Stage 1”. They have a number of restrictions on their account, which are removed as they progress up the ranks.
    3. Peer Reviews: All Experts are evaluated by their category peers.
    4. Customer Feedback: If Experts receive excessive negative feedback from customers, they are banned from the site.
    5. Prove It Or Lose It: We take a similar approach to eBay®. Suspicious Experts are asked to prove their stated credentials to a third- party credential checking company. If they refuse the credential check or fail, they are banned from the site.

    Experts consist of ASE Master Certified Technicians, Automotive Engineers, and other Car Experts. On the right-side of the homepage, under the Meet The Experts column, clicking on See More Experts shows those that meet these qualifications.

  • Da
      19th of Aug, 2009
    0 Votes

    I have been an expert there for many months.
    There may be 20 thousand Experts who have joined, but at any given time there are about 300 on-line, at this moment 313.

    “Prove It or Lose It” has never been used as far as I know but they have a new policy to verify experts, but it is rife with errors, cheating and delays.

    As a warning to anyone who thinks of being an expert there: keep in mind that a portion of your answers, tho they may be very good answers, will not be paid. This is not a fault of JA, but is because many customers want something for nothing. They get what they want and stiff you.

    As many as %50 of my answers dont pay, for one reason or another.

  • De
      19th of Jul, 2011
    0 Votes
    Justanswer*mechanics - Unauthorised card payment made
    Derek Williams
    18 Kennedy Rise, Walesby, NG22 9NN
    England, Nottinghamshire
    United Kingdom
    Phone: 01623 861252

    A card payment was taken from my bank account without my authorisation

  • Ly
      13th of Aug, 2011
    0 Votes
    United States


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