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Joann Fabrics / price match policy

1 UnWarwick, RI, United States Review updated:

I will never shop this store again! Rude and incompetent cashier. This store has a sign that they have a "price match pledge". I had a Michael's circular with me which had the same product I was buying at JoAnn's on sale in their store for 1.99. I asked the cashier if they price match and she said yes. I showed her the ad and then she scanned the item. She said she couldn't match the price because the "regular prices" are different. Michaels had a regular price of 3.49 and JoAnn's regular price was 3.29. I said that's ridiculous, everybody has a different regular price. The item I was buying was exactly the same item in the ad. She said that's our policy. Unbelievable! I've never heard of such a thing. I didn't bother wasting any more of my time at this store. There was a line 10 people deep and only 2 cashiers open. I took my ad back from the cashier and left. I'll be buying from Michaels.

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Comments

  • Sa
      16th of Feb, 2011
    0 Votes

    You are an idiot. It's customers like you that drive young people that work ### retail jobs to drinking heavily.

  • Mo
      16th of Feb, 2011
    0 Votes

    I've noticed over the years, that Jo Ann's kind of has a "culture" of rudeness to their customers. Some stores more than others, but as a rule, unless you're running in and out and don't need help, you will experience rudeness in a Jo Ann's store. I stopped going there altogether the last time I was in one and had to deal with a hostile employee. There are lots of sewing and craft type stores where I live, so I have alternatives to Jo Anns. And I agree with you, you should have been given the price match.

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